DHL EXPRESS SERVICE POINTS IN SOUTH AFRICA · RELIABILITY. ANY TIME. ANYWHERE. AT ANY SPEED. 2...

©DHL©DHL ExpressDHL® and DHL Express are registered trademarks of Deutsche Post AG / DHL Operations B.V. / DHL International GmbHValid from January 1st, 2011. Subject to change without notice

DHL EXPRESS SERVICE POINTS IN SOUTH AFRICA:

Get the latest service offer, transit times and rates to and from specific cities on www.dhl.co.zaFor further shipping advice, call a DHL Customer Service Advisor on 0860 345 000

Bryanston80 Peter Place RoadPhone: 0860 345 000

Cape TownOude Molen StreetMaitlandPhone: 0860 345 000

Durban81 - 87 Berea RoadPhone: 0860 345 000

East LondonUnit 1 Westgreen Heights ParkJan Smuts AvenueGreenfieldsPhone: 0860 345 000

Isando41 Derrick RoadSpartanKempton ParkPhone: 0860 345 000

MidrandA8 Allendale ParkLeroux Avenue Phone: 0860 345 000

Port ElizabethJet ParkCaravelle StreetWalmerIndustriaPhone: 0860 345 000

Pretoria1282 Pretorius StreetHatfieldPhone: 0860 345 000

Pietermaritzburg9 Armitage RoadBird SanctuaryPhone: 0860 345 000

Richards Bay36 Dollar AvenuePhone: 0860 345 000

Sandton100 Rivonia RoadPhone: 0860 345 000

Bloemfontein31 Third AvenueWestdenePhone: 051 448 9388

George106 Merriman StreetPhone: 044 884 0110

Harrismith61 Percy StreetPhone: 058 623 0988

Kimberley18 Fabricia StreetPhone: 053 832 3516

KlerksdorpCnr Austin & Ametis StreetsPhone: 018 468 3956

Mafikeng10 First AvenueIndustrial SitesPhone: 018 381 2439

Middleburg55 Church StreetPhone: 013 282 5497

NelspruitUnit 14, Rapid ParkRapid StreetRiverside IndustrialPhone: 013 752 6898

Newcastle53 Harding StreetPhone: 034 312 3869

Paarl10B Distillery RoadPhone: 021 872 4717

Polokwane19A Hans van Rensburg StreetPhone: 015 291 5404

Potchefstroom109 Molen StreetDie BultPhone: 018 297 5271

RustenburgDale Centre61 Berg StreetPhone: 041 592 2136

Secunda43 Herbert Baker StreetPhone: 017 634 2330

StellenboschUnit 1, Plankenpark Five18 Planken StreetPlankenburgPhone: 021 887 0390

VereenigingOvervaal Building28 Kruger AvenuePhone: 016 422 0033

COUNTRY HEAD OFFICE:

DHL HouseCnr Van Acht & Fabriek StreetsIsandoPhone: 011 921 3600

Logistics Centre41 Derrick RoadSpartanKempton ParkPhone: 011 974 3126

RATE AND TRANSIT GUIDE 2011

South Africa

RELIABILITY. ANY TIME.ANYWHERE. AT ANY SPEED.

International Products2

INTERNATIONAL PRODUCTS

DHL EXPRESS 9:00 Page 10

Our premium delivery service by 9:00 hrs on the next possible business day is offered to the majority of business centers in Europe, Middle East, Africa, Asia and the Americas. It features proactive notification of delivery and a full money-back guarantee * for even more peace of mind. We offer this premium service for document shipments.


With DHL EXPRESS 10:30, you can rely on prioritized handling to ensure your shipments are delivered on the next possible business day by 10:30, guaranteed *. And with the same convenient collection and standard cut-off times as all of our products, you have more time to prepare your shipments.


When it really has to be there by noon the next possible business day, our DHL EXPRESS 12:00 delivery service is available to all major business centers in Europe, USA, Middle East, Eastern Europe and Asia Pacific, with a full money-back guarantee *. We offer this service for document shipments.

DHL EXPRESS WORLDWIDE Page 16

Our popular pre 18:00 hrs delivery service is available when you’re sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other express delivery company.

DHL IMPORT EXPRESS WORLDWIDE Page 19

If you regularly import spare parts, samples, finished goods or other items, DHL IMPORT EXPRESS WORLDWIDE is the solution for you. Our Import Express service involves the collection of your inbound document or non-document shipments from virtually anywhere in the world. We then send your shipment through the DHL Express network and deliver it to your specifications.

* DHL Express Terms and Conditions apply.Available services may vary from country to country, please contact your Customer Service Advisor on 0860 345 000 for further details

Domestic Products 3

RELIABILITY AT ANY SPEED AcRoSS SoUTH AFRIcA.

DOMESTIC PRODUCTS

DHL DOMESTIC SAME DAY Call Customer Service

Some shipments are just so time-critical that they can’t wait until tomorrow. When it’s a crisis, emergency or a final deadline, you know that timing is everything. This service offers collection of your shipment by noon and delivery by the late evening the very same day. So when it simply must be across the country before tomorrow, DHL Express will deliver.

DHL DOMESTIC EXPRESS 9:00 Page 22

When you need to send documents and parcels within South Africa that are time critical, our integrated domestic network allows delivery of your urgent shipments to key business cities by 9:00 hrs. And we offer a full money-back guarantee * and proactive notification of delivery to give you extra peace of mind.

DHL DOMESTIC EXPRESS 12:00 Page 23

When you need your documents and parcels delivered before noon to any major city in South Africa, DHL DOMESTIC EXPRESS 12:00 service offers the perfect solution. You can send shipments of almost any shape, size or weight, door to door, and your shipment is backed by our full money-back guarantee *.

* DHL Express Terms and Conditions apply.Available services may vary from country to country, please contact your Customer Service Advisor on 0860 345 000 for further details

EXPORT SERVICES

HOW IT WORKS

1 Decide which service best suits your needs

Please refer to page 2 for international services and page 3 for domestic services.

2 Weigh your shipment

Volumetric measurement information is available on page 25.

3 Calculate the rate for your shipment:

SAME DAY DELIVERIES

Contact Customer Serviceson 0860 345 000

TIME DEfInITE DELIVERIES

for export services• Check the destination countries available for

the selected service on the pages 10-17 • Refer to the destination country on pages 8-9

to establish the rating zone • Using the zone from pages 8-9, identify the

rate for the weight of your export shipment on the pages 10-17

for import services• Refer to the origin country on pages 8-9 to

establish the rating zone for DHL IMPORT EXPRESS WORLDWIDE

• Using the zone from pages 8-9, identify the rate for the weight of your import shipment on pages 19-20

for domestic services• Check the destination cities available for the

selected service on the page 21 • Refer to the destination city on page 21 to

establish the rating zone • Using the zone from page 21, identify the rate

for the weight of your domestic shipment on the pages 22-23

Shipment with customer

Courier delivery to customer

Delivery to DHL Express station at

destination

Customs clearance at destination

Arrival at destination country

International transitDeparture from origin country

Customs clearance at origin

Courier pickup and delivery to local DHL

Express station

Prepare your shipment

Check our service options on dhl.co.za

Rate and Transit Guide 20114

Rate and Transit Guide 2008 5

OPTIONAL SERVICES

InsuranceWe recommend our comprehensive Shipper’s Interest Insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the content can provide even greater peace of mind.

PackagingTo ensure further protection of your shipment during its transit, we recommend taking advantage of our packaging options that are available in many different shapes and sizes. Contact your local DHL Express office for details on options and availability. A DHL Express courier will deliver the packaging to make preparing your shipment even easier.

non-Standard PickupIf your business operates beyond Monday to Friday, we can arrange for a courier to pick up shipments from the address of your choice on Saturdays or outside of normal business hours.

Saturday DeliveryWe offer a domestic and international Saturday delivery service from and to key cities. Please provide the destination postcode to the Customer Service Advisor and we’ll take care of the rest.

GoGreenFor customers that need a reliable method to calculate their annual carbon emissions at shipment level and subsequently off-set these emissions through approved environmental programs. Independent certification is provided by a third party.

Proactive Delivery notificationWhen you need documented proof that your shipment has been delivered, DHL Express can provide a copy of the receiver’s signature or delivery confirmation on DHL Express letterhead and either fax or send it to you, whichever is more convenient.

Remote Area ServiceIf you need to send a parcel or document to a remote location within South Africa or anywhere else in the world, DHL Express will deliver for you.

Shipment PreparationConvenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the process of waybill preparation, content selection, labeling and packaging at its own premises, then sends the parcels to the designated domestic or international business addresses.

Duties & Taxes PaidTo make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any Excise or Customs Duties and Taxes rather than the usual process of billing the recipient of the shipment.


Domestic International

Shipper's Interest Insurance Based on value of the shipment contents.Enquire from your customer Service Agent.

Based on value of the shipment contents.Enquire from your customer Service Agent.

Saturday AM* ZAR250

Saturday ZAR350

Weekend* ZAR350

Delivery Duty & Taxes Paid ZAR150

SERVICE CHARGES

Domestic International

Remote Area Surcharge (Pickup) ZAR50 for the first 10kg and ZAR5 per kg thereafter ZAR43.86 for the first 20kg and ZAR2.19 per kg thereafter

Remote Area Surcharge (Delivery) ZAR50 for the first 10kg and ZAR5 per kg thereafter ZAR100

over-weight Piece ZAR200

over-size Piece ZAR200

SURCHARGES

These services are subject to delivery capability within certain areas, please contact your Customer Service Advisor on 0860 345 000 for further details.* DHL Express Terms and Conditions apply.

eSOLUTIONS FOR BOOKING AND TRACKING


DHL eSolutionsDHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in our market-leading technologies to make it easier for you to send your shipments around the world. And leaving you with more time to focus on your business.

DHL Web SiteOur web site at www.dhl.co.za is your comprehensive guide to DHL Express' products and services. You can access information on transport news, service updates or contacts. To make doing business with us even easier, the site features interactive tools such as online booking, tracking, and a volumetric weight calculator, among others.

DHL eMailShipSave time and get rid of paperwork by preparing your shipment documents and booking online. Just complete our PDF or Excel form on your PC and send it to us via email. All you need to have is email. It’s unique to DHL Express and another way we can help you go greener.

DHL Web ShippingDHL Web Shipping is an online and on demand shipping tool that helps you prepare documents, arrange pickups, store contact details and track deliveries. Ideal for busy office managers, business travelers or receptionists. No special software installation or training is required.

DHL ConnectIf you ship regularly, this Internet-based shipping software is for you. An easy online tutorial serves as your guide to the shipment processing capabilities offered by DHL Connect. These include online shipment preparation, booking, tracking, address and shipment data storing.

DHL EasyShipDHL EasyShip is the Windows-based shipment management tool designed for DHL Express account customers with high daily shipping volumes. It provides quick and powerful control of your daily shipment process.


eSOLUTIONS FOR BOOKING AND TRACKING


DHL Import Express OnlineOur web-based service to simplify the importing process for both you and the shipper who sends to you. This free service is available 365 days a year to Import Express account holders.

DHL Online TrackingLog on to our web site at www.dhl.co.za to track your shipments. Enter the waybill number(s) to receive status updates throughout the shipping process. Up to ten waybill numbers can be tracked at any one time.

DHL eTrackSend an e-mail containing up to one hundred waybill numbers to “[email protected]” and the status on each shipment will be returned in seconds. Simple, free, and easy to use.

DHL Express SMSUse your mobile phone to track your shipment. Just send the waybill number as a text message to: (+44) 77 20 33 44 55 at the cost of a local SMS. You can track your shipments even when you are on the move.

DHL ProViewFor account customers that send high volumes, DHL ProView provides automatic notifications to anyone you specify, via email or text message, whenever shipments are picked up or delivered. This allows you to monitor shipments online by account number, shipment status and much more. With DHL ProView, you're always in the know and always in control.

DHL XML ServicesUsing XML Web Services gives you the capability to incorporate DHL's online shipping capabilities into your own web site or Customer Service application. That means faster and easier access to transit times, rates and courier bookings, with global shipment tracking available at your fingertips.

DHL EDI ServicesElectronic Data Interchange solutions are designed with large shipping volumes and multi-site operations in mind. With EDI your shipping becomes fully integrated into other key business processes, giving you highly advanced and flexible control over all relevant information.

INTERNATIONAL ZONES AND TRANSIT TIMES


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Doc Doc Doc Doc Non Doc Doc Non Doc Doc Doc Doc Doc Non Doc Doc Non DocAFGHANISTAN 10 4 5 4 4 DOMINICAN REPUBLIC 7 3 4 4 4ALBANIA 10 2 2 2 2 EAST TIMOR 10 4 5 3 3ALGERIA 9 3 3 2 2 EQUADOR 10 3 4 4 4AMERICAN SAMOA 10 3 4 5 5 EGYPT 8 2 3 2 2ANDORRA 7 3 4 3 3 EL SALVADOR 10 3 4 4 4ANGOLA 7 2 3 3 3 EQUATORIAL GUINEA 10 3 4 3 3ANGUILLA 10 3 4 4 4 ERITREA 10 3 3 4 4ANTIGUA 10 3 4 4 4 ESTONIA 10 2 2 2 2ARGENTINA 9 3 3 4 4 ETHIOPIA 7 * * 2 2 2 2ARMENIA 10 2 3 3 3 FALKLAND ISLANDS 7 3 4 5 5ARUBA 10 3 4 4 4 FAROE ISLANDS 10 3 4 4 4AUSTRALIA 8 3 3 2 2 FIJI 10 4 4 4 4AUSTRIA 7 * * 2 2 2 2 FINLAND 7 * 2 2 2 2AZERBAIJAN 10 2 3 3 3 FRANCE (PARIS) 5 * * 1 2 2 2BAHAMAS 10 2 4 3 3 FRANCE (REST OF) 5 2 2 2 2BAHRAIN 8 2 2 2 2 FRENCH GUIANA 10 3 4 4 4BANGLADESH 8 3 4 3 3 GABON 10 3 3 3 3BARBADOS 10 4 4 4 4 GAMBIA 10 3 3 3 3BELARUS 10 3 4 3 3 GEORGIA 10 2 3 3 3BELGIUM 5 * * 1-2 2 2 2 GERMANY FRANKFURT 5 * * 1 2 2 2BELIZE 10 3 4 4 4 GERMANY (REST OF) 5 2 2 2 2BENIN 9 3 3 3 3 GHANA 7 * 2 3 3 3BERMUDA 10 3 4 3 3 GIBRALTAR 7 3 3 2 2BHUTAN 10 3 3 3 3 GREECE 7 * 2 2 2 2BOLIVIA 10 3 4 4 4 GREENLAND 10 2 3 2 2BONAIRE 10 3 4 4 4 GRENADA 10 3 4 4 4BOSNIA HERZEGOVINA 10 2 3 2 2 GUADELOUPE 10 3 4 4 4BOTSWANA 1 * * * 1 1 1 1 GUAM 10 3 4 4 4BRAZIL 9 2 3 2 2 GUATEMALA 10 3 4 4 4BRUNEI 10 3 4 3 3 GUERNSEY 5 * * 2 2 2 2BULGARIA 7 * 2 2 2 2 GUINEA BISSAU 10 3 3 3 3BURKINA FASO 9 3 3 3 3 GUINEA REPUBLIC 10 3 3 3 3BURUNDI 10 2 3 3 3 GUYANA (BRITISH) 10 3 4 4 4CAMEROON 9 * 3 3 2 2 HAITI 10 3 4 4 4CAMBODIA 10 3 3 2 2 HONDURAS 10 3 4 4 4CANADA 7 2-3 3 3 3 HONG KONG 8 2 2 1 1CANARY ISLANDS 9 3 5 3 3 HUNGARY 7 * 2 2 2 2CAPE VERDE 10 3 4 4 4 ICELAND 10 * 2 2 2 2CAYMAN ISLANDS 10 3 4 3 3 INDIA 8 2 2 2 2cENTRAL AFRIcAN REP. 10 3 4 3 3 INDONESIA 9 2-3 3 2 2CHAD 10 3 4 4 4 IRAN 9 3 4 2 2CHILE 10 3 4 4 4 IRAQ 10 3 4 4 4cHINA (PEoPLE'S REP.) 8 3 3 2-3 2-3 IRELAND (REP. oF) 5 * * 2 2 1-2 2COLOMBIA 10 3 4 4 4 ISRAEL 8 2 2 2 2COMOROS 10 3 4 3 3 ITALY 5 * * 2 2 2 2CONGO 10 3 3 3 3 JAMAICA 7 3 4 4 4coNGo (DEM. REPUBLIc) 10 3 3 3 3 JAPAN 8 2 3 2 2COOK ISLANDS 10 3 4 5 5 JERSEY 5 * * 2 2 2 2COSTA RICA 10 3 4 4 4 JORDAN 9 2 3 2 2COTE D'IVOIRE 7 * * 3 3 2 2 KAZAKHSTAN 10 3 4 3 3CROATIA 10 2 2 2 2 KENYA 3 * * 1 2 1-2 1-2CUBA 10 3 4 4 4 KIRIBATI 10 3 4 5 5CURACAO 10 3 4 4 4 KOREA SOUTH (REP OF) 7 2 3 2 2CYPRUS 7 3 3 3 3 KOREA NORTH (DPR. OF) 10 3 4 4 4CZECH REPUBLIC 7 * * 2 2 2 2 KOSOVO 10 3 4 3 4DENMARK 7 * * 2 2 2 2 KUWAIT 9 2 2 2 2DJIBOUTI 8 3 4 4 4 KYRGYZSTAN 10 2 3 2 3DOMINICA 10 3 4 4 4 LAoS (PEoPLES' DEM. REP) 10 4 4 3 3

Transit times for non-documents are quoted for low value shipments and may vary based on post code. * For accurate transit times and service capability please contact your Customer Service Advisor on 0860 345 000. Service capability may change during the year.

Rate and Transit Guide 2008 9Rate and Transit Guide 2011

INTERNATIONAL ZONES AND TRANSIT TIMES

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Doc Doc Doc Doc Non Doc Doc Non Doc Doc Doc Doc Doc Non Doc Doc Non DocLATVIA 10 2 2 2 2 SAMOA 10 4 5 4 4LEBANON 9 2 2 2 2 SAO TOME & PRINCIPE 10 4 4 4 4LESOTHO 1 1 1 1 1 SAUDI ARABIA 8 2 2 2 2LIBERIA 10 3 4 3 3 SENEGAL 7 * 2 3 2 2LIBYA 9 3 4 3 3 SEYCHELLES 9 3 3 3 3LIECHTENSTEIN 5 2 2 3 3 SERBIA (REP OF) 10 2 2 2 2LITHUANIA 10 * 2 2 2 2 SIERRA LEONE 10 3 3 3 3LUXEMBOURG 7 * * 2 2 2 2 SINGAPORE 8 * * * 2 2 1-2 1-2MACAU 8 3 3 3 3 SLOVAKIA 7 * 2 2 2 2MAcEDoNIA (REP. oF) 10 2 2 2 2 SLOVENIA 7 * 2 2 2 2MADAGASCAR 7 3 3 3 3 SOLOMON ISLANDS 10 4 5 4 4MALAWI 3 2 2 2 2 SOMALIA 10 3 4 4 4MALAYSIA 8 2 2 2 2 SoMALILAND (REP. oF) 10 3 4 4 4MALDIVES 10 2-3 3-4 2 2 SOUTH AFRICA See Domestic MALI 9 3 3 3 3 SPAIN 5 * * 2 2 2 2MALTA 7 2 3 2 2 SRI LANKA 10 3 3 3 3MARSHALL ISLANDS 10 3 4 5 5 ST. BARTHELEMY 10 4 5 4 4MARTINIQUE 10 3 4 4 4 ST. EUSTATIUS 10 4 5 4 4MAURITANIA 10 3 4 3 3 ST. KITTS (ST. cHRISToPHER) 10 4 5 4 4MAURITIUS 3 * * * 2 2 1-2 1-2 ST. LUcIA 10 4 5 4 4MAYOTTE 10 3 3 3 3 ST. MAARTEN 10 4 5 4 4MEXICO 7 2 3 3 3 ST. VINcENT 10 4 5 4 4MoLDoVA (REP. oF) 10 3 4 3 3 SUDAN 10 3 3 3 3MONACO 5 2 2 2 2 SURINAME 10 3 4 4 4MONGOLIA 10 4 5 4 4 SWAZILAND 1 * * * 1 1 1 1MONTENEGRO (REP OF) 10 3 4 2 2 SWEDEN 7 * * 2 2 2 2MONTSERRAT 10 3 4 4 4 SWITZERLAND 5 * 2 2 2 2MOROCCO 9 2 2 2 2 SYRIA 9 3 4 3 3MOZAMBIQUE 3 * * * 1 1 1 1 TAHITI 10 4 5 5 5MYANMAR 10 3 3 2 2 TAIWAN 8 3 3 2 2NAMIBIA 2 * * * 1 1 1 1 TAJIKISTAN 10 3 4 4 4NAURU (REP. oF) 10 2-3 4 4 4 TANZANIA 5 * * * 1-2 2 2 2NEPAL 10 3 4 3 3 THAILAND 8 3 3 2 2NETHERLANDS 5 * * 1-2 2 2 2 TOGO 10 3 3 3 3NEVIS 10 3 4 4 4 TONGA 10 4 4 5 5NEW CALEDONIA 10 4 5 4 4 TRINIDAD & TOBAGO 7 3 4 4 4NEW ZEALAND 8 3 4 3 3 TUNISIA 10 3 4 2 2NICARAGUA 10 3 4 4 4 TURKEY 7 2 2 2 2NIGER 10 3 4 3 3 TURKMENISTAN 10 4 4 3 3NIGERIA 7 * * 2 2 2 2 TURKS & CAICO ISLANDS 10 3 4 4 4NIUE 10 3 4 5 5 TUVALU 10 4 4 5 5NORWAY 7 * 2 2 2 2 UGANDA 5 * * * 2 2 2 2OMAN 9 2 2 1-2 2 U.K. (LoNDoN) 4 1 2 1-2 2PAKISTAN 8 3 3 2 2 U.K. (REST oF) 5 1-2 2 2 2PANAMA 10 3 4 4 4 UKRAINE 10 2 3 2 2PAPUA NEW GUINEA 10 3 4 4 4 UNITED ARAB EMIRATES 7 * * 1 2 2 2PARAGUAY 10 3 4 4 4 URUGUAY 10 3 4 4 4PERU 10 3 4 4 4 U.S.A. (NEW YoRK) 5 * * 1-2 2-3 3 3PHILIPPINES, THE 8 3 3 2 2 U.S.A.(REST oF) 6 * * 2 2-3 3 3POLAND 7 * 2 2 2 2 UZBEKISTAN 10 3 4 3 3PORTUGAL 5 * 2 2 2 2 VANUATA 10 4 5 5 5PUERTO RICO 7 3 4 4 4 VENEZUELA 10 3 4 4 4QATAR 9 2 2 2 2 VIETNAM 10 3 3 2 2REUNION (ISLAND OF) 7 3 3 3 3 VIRGIN ISLANDS (BRITISH) 10 4 5 4 4ROMANIA 7 2 2 2 2 VIRGIN ISLANDS (U.S.) 10 4 5 4 4RUSSIAN FEDERATION 7 2 3 2-3 2-3 YEMEN 9 2 3 2 3RWANDA 10 2 2 3 4 ZAMBIA 3 * 1 2 1 1SAIPAN 10 3 4 4 4 ZIMBABWE 2 * * * 1 2 1 1

Transit times for non-documents are quoted for low value shipments and may vary based on post code. * For accurate transit times and service capability please contact your Customer Service Advisor on 0860 345 000. Service capability may change during the year.


Express door-to-door international pre 9:00 hrs delivery of document shipments on the next possible business day.• Up to 30 kg piece weight• Available to the destinations listed

on this page• Priority handling• Proactive notification of delivery• Money-back guarantee* in the unlikely

event of late delivery

Botswana - Gaberone Swaziland - Matshapa Namibia - Windhoek Zimbabwe - Bulawayo* Zimbabwe - Harare* Mauritius* Mozambique - Maputo Kenya - Nairobi Uganda - Kampala City & Entebbe* Tanzania - Dar es Salaam* Netherlands - Amsterdam* Belgium - Brussels*Ireland - Dublin* Germany - Frankfurt* Guernsey - Guernsey* Jersey - Jersey*

Spain - Madrid*Italy - Milan* France - Paris* Switzerland - Zurich* Cote d'Ivoire - Abidjan** Ethiopia - Addis Ababa*Slovakia - Bratislava* Denmark - Copenhagen* UAE - Dubai*Nigeria - Lagos* Luxemborg - Luxemborg* Czech Republic - Prague* Sweden - Stockholm* Austria - Vienna* Singapore -Singapore*

Fast facts Destination countries Example:1. Check the destination countries available

for this service in the table on this page.2. Identify the zone number of the

destination country on pages 8-9.3. On the chart below, look up the weight

that applies to your shipment and match the indentified zone to locate the appropriate rate.

For assistance, please contact your Customer Service Advisor on 0860 345 000.

* 2nd workday ** 3rd workday * DHL Express Terms and conditions apply.

DHL EXPRESS 9:00 rates (documents)

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

0.5 410 440 455 - 545 - 640 725

1 575 675 850 - 1,075 - 1,190 1,395

1.5 678 825 1,080 - 1,460 - 1,610 1,830

2 781 975 1,310 - 1,845 - 2,030 2,265

2.5 884 1,125 1,540 - 2,230 - 2,450 2,700

3 955 1,250 1,760 - 2,600 - 2,870 3,120

3.5 1,026 1,375 1,980 - 2,970 - 3,290 3,540

4 1,097 1,500 2,200 - 3,340 - 3,710 3,960

4.5 1,168 1,625 2,420 - 3,710 - 4,130 4,380

5 1,239 1,750 2,640 - 4,080 - 4,550 4,800

5.5 1,292 1,820 2,715 - 4,200 - 4,700 4,950

6 1,345 1,890 2,790 - 4,320 - 4,850 5,100

6.5 1,398 1,960 2,865 - 4,440 - 5,000 5,250

7 1,451 2,030 2,940 - 4,560 - 5,150 5,400

7.5 1,504 2,100 3,015 - 4,680 - 5,300 5,550

8 1,557 2,170 3,090 - 4,800 - 5,450 5,700

8.5 1,610 2,240 3,165 - 4,920 - 5,600 5,850

9 1,663 2,310 3,240 - 5,040 - 5,750 6,000

9.5 1,716 2,380 3,315 - 5,160 - 5,900 6,150

10 1,769 2,450 3,390 - 5,280 - 6,050 6,300

10.5 1,812 2,500 3,450 - 5,395 - 6,185 6,445

All rates are stated in ZAR exclusive of VAT and all surcharges.Service capability may change during the year.

DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 DHL EXPRESSWORLDWIDE

11International Products



11 1,855 2,550 3,510 - 5,510 - 6,320 6,590

11.5 1,898 2,600 3,570 - 5,625 - 6,455 6,735

12 1,941 2,650 3,630 - 5,740 - 6,590 6,880

12.5 1,984 2,700 3,690 - 5,855 - 6,725 7,025

13 2,027 2,750 3,750 - 5,970 - 6,860 7,170

13.5 2,070 2,800 3,810 - 6,085 - 6,995 7,315

14 2,113 2,850 3,870 - 6,200 - 7,130 7,460

14.5 2,156 2,900 3,930 - 6,315 - 7,265 7,605

15 2,199 2,950 3,990 - 6,430 - 7,400 7,750

15.5 2,242 3,000 4,050 - 6,545 - 7,535 7,895

16 2,285 3,050 4,110 - 6,660 - 7,670 8,040

16.5 2,328 3,100 4,170 - 6,775 - 7,805 8,185

17 2,371 3,150 4,230 - 6,890 - 7,940 8,330

17.5 2,414 3,200 4,290 - 7,005 - 8,075 8,475

18 2,457 3,250 4,350 - 7,120 - 8,210 8,620

18.5 2,500 3,300 4,410 - 7,235 - 8,345 8,765

19 2,543 3,350 4,470 - 7,350 - 8,480 8,910

19.5 2,586 3,400 4,530 - 7,465 - 8,615 9,055

20 2,629 3,450 4,590 - 7,580 - 8,750 9,200

+ 0.5 kg 41 45 55 - 115 - 130 140

30 3,449 4,350 5,690 - 9,880 - 11,350 12,000




Express door-to-door international delivery pre 10:30 hrs of document shipments on the next possible business day.• Up to 30 kg piece weight• Available to destinations listed on this page• Priority handling• Proactive notification of delivery• Money-back guarantee* in the unlikely


Botswana - Gaberone Swaziland - Matshapa Namibia - Windhoek Zimbabwe - Bulawayo*Zimbabwe - Harare* Mauritius* Mozambique - Maputo Uganda - Kampala City & Entebbe* Tanzania - Dar es Salaam* United States of America - New York*United States of America* Singapore - Singapore*

Fast facts Destination countries Calculating the rate:1. Check the destination countries available



that applies to your shipment and match the identifed zone to locate the appropriate rate.

For assistance please contact your Customer Service Advisor on 0860 345 000.

* 2nd workday * DHL Express Terms and conditions apply.



0.5 380 410 425 - 505 530 - 675

1 535 630 795 - 1,000 1,020 - 1,300

1.5 630 770 1,005 - 1,360 1,395 - 1,705

2 725 910 1,215 - 1,720 1,770 - 2,110

2.5 820 1,050 1,425 - 2,080 2,145 - 2,515

3 885 1,165 1,630 - 2,425 2,505 - 2,905

3.5 950 1,280 1,835 - 2,770 2,865 - 3,295

4 1,015 1,395 2,040 - 3,115 3,225 - 3,685

4.5 1,080 1,510 2,245 - 3,460 3,585 - 4,075

5 1,145 1,625 2,450 - 3,805 3,945 - 4,465

5.5 1,195 1,690 2,525 - 3,915 4,070 - 4,605

6 1,245 1,755 2,600 - 4,025 4,195 - 4,745

6.5 1,295 1,820 2,675 - 4,135 4,320 - 4,885

7 1,345 1,885 2,750 - 4,245 4,445 - 5,025

7.5 1,395 1,950 2,825 - 4,355 4,570 - 5,165

8 1,445 2,015 2,900 - 4,465 4,695 - 5,305

8.5 1,495 2,080 2,975 - 4,575 4,820 - 5,445

9 1,545 2,145 3,050 - 4,685 4,945 - 5,585

9.5 1,595 2,210 3,125 - 4,795 5,070 - 5,725

10 1,645 2,275 3,200 - 4,905 5,195 - 5,865

10.5 1,685 2,325 3,255 - 5,015 5,315 - 6,000






11 1,725 2,375 3,310 - 5,125 5,435 - 6,135

11.5 1,765 2,425 3,365 - 5,235 5,555 - 6,270

12 1,805 2,475 3,420 - 5,345 5,675 - 6,405

12.5 1,845 2,525 3,475 - 5,455 5,795 - 6,540

13 1,885 2,575 3,530 - 5,565 5,915 - 6,675

13.5 1,925 2,625 3,585 - 5,675 6,035 - 6,810

14 1,965 2,675 3,640 - 5,785 6,155 - 6,945

14.5 2,005 2,725 3,695 - 5,895 6,275 - 7,080

15 2,045 2,775 3,750 - 6,005 6,395 - 7,215

15.5 2,085 2,825 3,805 - 6,115 6,515 - 7,350

16 2,125 2,875 3,860 - 6,225 6,635 - 7,485

16.5 2,165 2,925 3,915 - 6,335 6,755 - 7,620

17 2,205 2,975 3,970 - 6,445 6,875 - 7,755

17.5 2,245 3,025 4,025 - 6,555 6,995 - 7,890

18 2,285 3,075 4,080 - 6,665 7,115 - 8,025

18.5 2,325 3,125 4,135 - 6,775 7,235 - 8,160

19 2,365 3,175 4,190 - 6,885 7,355 - 8,295

19.5 2,405 3,225 4,245 - 6,995 7,475 - 8,430

20 2,445 3,275 4,300 - 7,105 7,595 - 8,565

+ 0.5 kg 40 45 50 - 105 115 - 130

30 3,245 4,175 5,300 - 9,205 9,895 - 11,165




Express door-to-door international pre 12:00 hrs delivery of document shipments on the next possible business day.• Up to 70 kg piece weight• Available to the destinations listed on this page• Priority handling• Money-back guarantee* in the unlikely event of late delivery

Fast facts Destination countries Example:1. Check the destination countries available



that applies to your shipment and match the indentified zone to locate the appropriate rate.

For assistance, please contact your Customer Service Advisor on 0860 345 000.

* 2nd workday ** 3rd workday* DHL Express Terms and conditions apply.


Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

0.5 355 380 395 - 470 490 555 625 735 785

1 500 585 735 - 925 945 1,030 1,205 1,440 1,535

1.5 590 715 935 - 1,260 1,295 1,390 1,580 1,860 1,985

2 680 845 1,135 - 1,595 1,645 1,750 1,955 2,280 2,435

2.5 770 975 1,335 - 1,930 1,995 2,110 2,330 2,700 2,885

3 830 1,085 1,525 - 2,250 2,330 2,470 2,690 3,120 3,330

3.5 890 1,195 1,715 - 2,570 2,665 2,830 3,050 3,540 3,775

4 950 1,305 1,905 - 2,890 3,000 3,190 3,410 3,960 4,220

4.5 1,010 1,415 2,095 - 3,210 3,335 3,550 3,770 4,380 4,665

5 1,070 1,525 2,285 - 3,530 3,670 3,910 4,130 4,800 5,110

5.5 1,115 1,585 2,350 - 3,635 3,785 4,045 4,265 4,955 5,280

6 1,160 1,645 2,415 - 3,740 3,900 4,180 4,400 5,110 5,450

6.5 1,205 1,705 2,480 - 3,845 4,015 4,315 4,535 5,265 5,620

7 1,250 1,765 2,545 - 3,950 4,130 4,450 4,670 5,420 5,790

7.5 1,295 1,825 2,610 - 4,055 4,245 4,585 4,805 5,575 5,960

8 1,340 1,885 2,675 - 4,160 4,360 4,720 4,940 5,730 6,130

8.5 1,385 1,945 2,740 - 4,265 4,475 4,855 5,075 5,885 6,300


Botswana - Gaberone Swaziland - Matshapa Namibia - Windhoek Zimbabwe - Bulawayo* Zimbabwe - Harare* Mauritius*Mozambique - Maputo Kenya - Nairobi Zambia - Lusaka Uganda - Kampala City & Entebbe*Tanzania - Dar es Salaam* Netherlands - Amsterdam*Belgium - Brussels*Ireland - Dublin*Germany - Frankfurt*Guernsey - Guernsey* Jersey - Jersey* Spain - Madrid*Italy - Milan* France - Paris*Switzerland - Zurich*Portugal - Lisbon* United States of America - New York*

United States of America*Cote d'Ivoire - Abidjan** Ethiopia - Addis Ababa*Slovakia - Bratislava*Denmark - Copenhagen* UAE - Dubai Nigeria - Lagos* Luxemborg - Luxemborg* Czech Republic - Prague* Sweden - Stockholm* Austria - Vienna* Greece - Athens* Hungary - Budapest* Senegal - Dakar* Ghana - Accra*Finland - Helsinki* Slovenia - Ljubljana* Norway - Oslo* Bulgaria - Sofia* Poland - Warsaw* Singapore* Cameroon - Douala** Iceland - Reykjavik* Lithuania - Vilnius*





9 1,430 2,005 2,805 - 4,370 4,590 4,990 5,210 6,040 6,470

9.5 1,475 2,065 2,870 - 4,475 4,705 5,125 5,345 6,195 6,640

10 1,520 2,125 2,935 - 4,580 4,820 5,260 5,480 6,350 6,810

10.5 1,555 2,170 2,990 - 4,680 4,930 5,380 5,605 6,495 6,965

11 1,590 2,215 3,045 - 4,780 5,040 5,500 5,730 6,640 7,120

11.5 1,625 2,260 3,100 - 4,880 5,150 5,620 5,855 6,785 7,275

12 1,660 2,305 3,155 - 4,980 5,260 5,740 5,980 6,930 7,430

12.5 1,695 2,350 3,210 - 5,080 5,370 5,860 6,105 7,075 7,585

13 1,730 2,395 3,265 - 5,180 5,480 5,980 6,230 7,220 7,740

13.5 1,765 2,440 3,320 - 5,280 5,590 6,100 6,355 7,365 7,895

14 1,800 2,485 3,375 - 5,380 5,700 6,220 6,480 7,510 8,050

14.5 1,835 2,530 3,430 - 5,480 5,810 6,340 6,605 7,655 8,205

15 1,870 2,575 3,485 - 5,580 5,920 6,460 6,730 7,800 8,360

15.5 1,905 2,620 3,540 - 5,680 6,030 6,580 6,855 7,945 8,515

16 1,940 2,665 3,595 - 5,780 6,140 6,700 6,980 8,090 8,670

16.5 1,975 2,710 3,650 - 5,880 6,250 6,820 7,105 8,235 8,825

17 2,010 2,755 3,705 - 5,980 6,360 6,940 7,230 8,380 8,980

17.5 2,045 2,800 3,760 - 6,080 6,470 7,060 7,355 8,525 9,135

18 2,080 2,845 3,815 - 6,180 6,580 7,180 7,480 8,670 9,290

18.5 2,115 2,890 3,870 - 6,280 6,690 7,300 7,605 8,815 9,445

19 2,150 2,935 3,925 - 6,380 6,800 7,420 7,730 8,960 9,600

19.5 2,185 2,980 3,980 - 6,480 6,910 7,540 7,855 9,105 9,755

20 2,220 3,025 4,035 - 6,580 7,020 7,660 7,980 9,250 9,910

+ 0.5 kg 35 40 45 - 95 105 115 120 140 155

30 2,920 3,825 4,935 - 8,480 9,120 9,960 10,380 12,050 13,010



International products16


Express door-to-door international pre 18:00 hrs delivery of document and non-document shipments on the next possible business day.• Up to 70 kg piece weight • Global coverage• Standard handling• optional services available upon request

Fast facts Example:1. To send your 2 kg sample (non-document) using

DHL EXPRESS WORLDWIDE to Canada:2. Identify the zone number for Canada

on pages 8-9. It is zone 7.3. The intersection of zone 7 and 2 kg

weight in the table below shows the rate.4. The rate for your shipment is ZAR1905.5. Add cost of optional services, fuel surcharge,

over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable).

Calculating the rate:1. Identify the zone number of the

destination country in the table on pages 8-9.

2. On the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.

For assistance, please see an example on the right.

All rates are stated in ZAR exclusive of VAT and all surcharges.For shipments weighing over 5kg, please use the non-documents rates.

DHL EXPRESS WORLDWIDE rates (documents)


0.5 270 295 305 290 362 380 425 485 570 610

1 380 450 575 565 710 730 795 935 1,090 1,180

1.5 455 550 725 755 970 1,000 1,075 1,220 1,415 1,525

2 530 650 875 945 1,230 1,270 1,355 1,505 1,740 1,870

2.5 605 750 1,025 1,135 1,490 1,540 1,635 1,790 2,065 2,215

3 650 835 1,172 1,325 1,736 1,795 1,910 2,067 2,391 2,553

3.5 695 920 1,319 1,515 1,982 2,050 2,185 2,344 2,717 2,891

4 740 1,005 1,466 1,705 2,228 2,305 2,460 2,621 3,043 3,229

4.5 785 1,090 1,613 1,895 2,474 2,560 2,735 2,898 3,369 3,567

5 830 1,175 1,760 2,085 2,720 2,815 3,010 3,175 3,695 3,905

DHL EXPRESS WORLDWIDE rates (non-documents)


0.5 340 415 510 650 855 890 935 975 1,135 1,180

1 460 590 790 925 1,220 1,260 1,345 1,460 1,695 1,760

1.5 525 685 955 1,120 1,470 1,520 1,625 1,740 2,020 2,100

2 590 780 1,120 1,315 1,720 1,780 1,905 2,020 2,345 2,440

2.5 655 875 1,285 1,510 1,970 2,040 2,185 2,300 2,670 2,780

3 690 935 1,380 1,625 2,120 2,195 2,350 2,475 2,875 3,005

3.5 725 995 1,475 1,740 2,270 2,350 2,515 2,650 3,080 3,230

4 760 1,055 1,570 1,855 2,420 2,505 2,680 2,825 3,285 3,455

4.5 795 1,115 1,665 1,970 2,570 2,660 2,845 3,000 3,490 3,680

5 830 1,175 1,760 2,085 2,720 2,815 3,010 3,175 3,695 3,905

5.5 864 1,220 1,811 2,153 2,800 2,905 3,112 3,277 3,814 4,035

6 898 1,265 1,862 2,221 2,880 2,995 3,214 3,379 3,933 4,165

6.5 932 1,310 1,913 2,289 2,960 3,085 3,316 3,481 4,052 4,295

7 966 1,355 1,964 2,357 3,040 3,175 3,418 3,583 4,171 4,425

7.5 1,000 1,400 2,015 2,425 3,120 3,265 3,520 3,685 4,290 4,555


All rates are stated in ZAR exclusive of VAT and all surcharges.For all shipments over 100kg, or any one dimension over 1 meter, a specific quote should be obtained from your Sales Executive or Customer Service Advisor on 0860 345 000.Contract discounts do not apply to shipments weighing more than 100kgs or any 1 dimension over 1 meter, specific quotes must be obtained.


DHL EXPRESS WORLDWIDE rates (non-documents)


8 1,034 1,445 2,066 2,493 3,200 3,355 3,622 3,787 4,409 4,685

8.5 1,068 1,490 2,117 2,561 3,280 3,445 3,724 3,889 4,528 4,815

9 1,102 1,535 2,168 2,629 3,360 3,535 3,826 3,991 4,647 4,945

9.5 1,136 1,580 2,219 2,697 3,440 3,625 3,928 4,093 4,766 5,075

10 1,170 1,625 2,270 2,765 3,520 3,715 4,030 4,195 4,885 5,205

10.5 1,198 1,660 2,310 2,831 3,597 3,800 4,120 4,292 4,998 5,324

11 1,226 1,695 2,350 2,897 3,674 3,885 4,210 4,389 5,111 5,443

11.5 1,254 1,730 2,390 2,963 3,751 3,970 4,300 4,486 5,224 5,562

12 1,282 1,765 2,430 3,029 3,828 4,055 4,390 4,583 5,337 5,681

12.5 1,310 1,800 2,470 3,095 3,905 4,140 4,480 4,680 5,450 5,800

13 1,338 1,835 2,510 3,161 3,982 4,225 4,570 4,777 5,563 5,919

13.5 1,366 1,870 2,550 3,227 4,059 4,310 4,660 4,874 5,676 6,038

14 1,394 1,905 2,590 3,293 4,136 4,395 4,750 4,971 5,789 6,157

14.5 1,422 1,940 2,630 3,359 4,213 4,480 4,840 5,068 5,902 6,276

15 1,450 1,975 2,670 3,425 4,290 4,565 4,930 5,165 6,015 6,395

15.5 1,478 2,010 2,710 3,491 4,367 4,650 5,020 5,262 6,128 6,514

16 1,506 2,045 2,750 3,557 4,444 4,735 5,110 5,359 6,241 6,633

16.5 1,534 2,080 2,790 3,623 4,521 4,820 5,200 5,456 6,354 6,752

17 1,562 2,115 2,830 3,689 4,598 4,905 5,290 5,553 6,467 6,871

17.5 1,590 2,150 2,870 3,755 4,675 4,990 5,380 5,650 6,580 6,990

18 1,618 2,185 2,910 3,821 4,752 5,075 5,470 5,747 6,693 7,109

18.5 1,646 2,220 2,950 3,887 4,829 5,160 5,560 5,844 6,806 7,228

19 1,674 2,255 2,990 3,953 4,906 5,245 5,650 5,941 6,919 7,347

19.5 1,702 2,290 3,030 4,019 4,983 5,330 5,740 6,038 7,032 7,466

20 1,730 2,325 3,070 4,085 5,060 5,415 5,830 6,135 7,145 7,585

+ 0.5 kg 27 31 35 63 75 82 86 95 108 118

25 2,000 2,635 3,420 4,715 5,810 6,235 6,690 7,085 8,225 8,765

30 2,270 2,945 3,770 5,345 6,560 7,055 7,550 8,035 9,305 9,945

+ 0.5 kg 27 31 33 62 73 81 85 92 105 116

40 2,810 3,565 4,430 6,585 8,020 8,675 9,250 9,875 11,405 12,265

50 3,350 4,185 5,090 7,825 9,480 10,295 10,950 11,715 13,505 14,585

+ 0.5 kg 26 28 32 60 72 80 82 90 103 115

100 5,950 6,985 8,290 13,825 16,680 18,295 19,150 20,715 23,805 26,085

IMPORT SERVICES

One Account

Handle all your inbound shipments through a single account number, simplifying tracking and supplier control.

One Company

Trust the world’s leading air express company to take care of all your import shipments whenever your business needs them.

One Phone Call

Your suppliers phone our Customer Service Advisors in the usual way and we’ll handle the rest, giving you more time for your business.

One network

Your shipments travel through DHL Express' integrated delivery network, giving you the confidence in reliability that your business demands.

One Price

Whatever the origin country of your import shipments, you know the charges before anything is sent, avoiding any later surprises.

One Invoice

If you have one supplier or multiple suppliers from several countries, all your Import Express shipments will be shown on just one single invoice.

One Speed

The same DHL EXPrESS WOrLDWIDE delivery standard is promised for your inbound shipments as with your out-bound shipments. Your supplier only needs to have the shipment and relevant paperwork ready for our courier to make a collection.

One More Option

If you need to send a parcel from Germany to Turkey, but arrange and pay for this delivery in South Africa, DHL Express has a Third Country Billing option to do this. It adds more flexibility to your supply chain and more trans-parency on your costs when sending parcels from a foreign supplier to a branch office in another country.

HOW IT WORKS

When you set up an Import Express account with DHL Express, you can receive shipments from 214

countries around the world and have complete control over the costs and process. Door to door.

An Import Express account offers:

Departure from origin country

Courier collects the shipment from

the supplier

Your supplier calls his local DHL Express office

when a shipment is ready for collection

You request an Import Express account number from your

Sales ExecutiveCall your supplier

DHL Express delivers the shipment to the

destination address

DHL Express arranges customs clearance of the inbound shipment

Arrival in destination countryInternational Transit



Express door-to-door international inbound delivery of document and non-document shipments by the end of the next possible business day.• Up to 70 kg piece weight• customs clearance handled by DHL • Third country Billing option

Fast facts Example:1. To send your 10 kg samples (non-documents)

using DHL IMPORT EXPRESS WORLDWIDE from France to South Africa:

2. Identify the zone number for France on pages 8-9. It is zone 5.

3. The intersection of zone 5 and a 10 kg weight in the table below shows the rate.

4. The rate for your shipment is ZAR3612.5. Add cost of optional services, fuel surcharge,

over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable).

Calculating the rate:1. Identify the zone number of the

destination country in the table on pages 8-9.

2. On the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.

For assistance, please see an example on the right.


All rates are stated in ZAR exclusive of VAT and all surcharges.For shipments weighing over 3kg, please use the non-documents rates.

DHL IMPORT EXPRESS WORLDWIDE rates (documents)


0.5 340 425 525 555 810 860 895 920 1,060 1,095

1 475 610 815 865 1,175 1,240 1,310 1,425 1,640 1,695

1.5 540 715 990 1,120 1,470 1,530 1,605 1,740 2,010 2,075

2 605 820 1,165 1,375 1,765 1,820 1,900 2,055 2,380 2,455

2.5 670 925 1,340 1,630 2,060 2,110 2,195 2,370 2,750 2,835

3 724 995 1,459 1,770 2,212 2,272 2,392 2,565 3,000 3,110

DHL IMPORT EXPRESS WORLDWIDE rates (non-documents)


0.5 370 460 560 745 940 955 1,000 1,020 1,210 1,265

1 495 635 835 1,050 1,300 1,335 1,405 1,520 1,785 1,855

1.5 558 735 1,008 1,250 1,555 1,595 1,680 1,810 2,120 2,195

2 621 835 1,181 1,450 1,810 1,855 1,955 2,100 2,455 2,535

2.5 684 935 1,354 1,650 2,065 2,115 2,230 2,390 2,790 2,875

3 724 995 1,459 1,770 2,212 2,272 2,392 2,565 3,000 3,110

3.5 763 1,052 1,559 1,885 2,352 2,422 2,554 2,740 3,210 3,340

4 802 1,108 1,659 2,000 2,492 2,572 2,711 2,910 3,420 3,570

4.5 841 1,164 1,759 2,115 2,632 2,722 2,868 3,080 3,630 3,800

5 880 1,220 1,859 2,230 2,772 2,872 3,025 3,250 3,840 4,030

5.5 914 1,265 1,916 2,298 2,856 2,967 3,126 3,351 3,960 4,165

6 948 1,310 1,973 2,366 2,940 3,062 3,227 3,452 4,080 4,300

6.5 982 1,355 2,030 2,434 3,024 3,157 3,328 3,553 4,200 4,435

7 1,016 1,400 2,087 2,502 3,108 3,252 3,429 3,654 4,320 4,570

7.5 1,050 1,445 2,144 2,570 3,192 3,347 3,530 3,755 4,440 4,705




DHL IMPORT EXPRESS WORLDWIDE rates (non-documents)


8 1,084 1,490 2,201 2,638 3,276 3,442 3,631 3,856 4,560 4,840

8.5 1,118 1,535 2,258 2,706 3,360 3,537 3,732 3,957 4,680 4,975

9 1,152 1,580 2,315 2,774 3,444 3,632 3,833 4,058 4,800 5,110

9.5 1,186 1,625 2,372 2,842 3,528 3,727 3,934 4,159 4,920 5,245

10 1,220 1,670 2,429 2,910 3,612 3,822 4,035 4,260 5,040 5,380

10.5 1,248 1,704 2,469 2,978 3,696 3,907 4,130 4,361 5,155 5,505

11 1,276 1,738 2,509 3,046 3,780 3,992 4,225 4,462 5,270 5,630

11.5 1,304 1,772 2,549 3,114 3,864 4,077 4,320 4,563 5,385 5,755

12 1,332 1,806 2,589 3,182 3,948 4,162 4,415 4,664 5,500 5,880

12.5 1,360 1,840 2,629 3,250 4,032 4,247 4,510 4,765 5,615 6,005

13 1,388 1,874 2,669 3,318 4,116 4,332 4,605 4,866 5,730 6,130

13.5 1,416 1,908 2,709 3,386 4,200 4,417 4,700 4,967 5,845 6,255

14 1,444 1,942 2,749 3,454 4,284 4,502 4,795 5,068 5,960 6,380

14.5 1,472 1,976 2,789 3,522 4,368 4,587 4,890 5,169 6,075 6,505

15 1,500 2,010 2,829 3,590 4,452 4,672 4,985 5,270 6,190 6,630

15.5 1,528 2,044 2,869 3,658 4,536 4,757 5,080 5,371 6,305 6,755

16 1,556 2,078 2,909 3,726 4,620 4,842 5,175 5,472 6,420 6,880

16.5 1,584 2,112 2,949 3,794 4,704 4,927 5,270 5,573 6,535 7,005

17 1,612 2,146 2,989 3,862 4,788 5,012 5,365 5,674 6,650 7,130

17.5 1,640 2,180 3,029 3,930 4,872 5,097 5,460 5,775 6,765 7,255

18 1,668 2,214 3,069 3,998 4,956 5,182 5,555 5,876 6,880 7,380

18.5 1,696 2,248 3,109 4,066 5,040 5,267 5,650 5,977 6,995 7,505

19 1,724 2,282 3,149 4,134 5,124 5,352 5,745 6,078 7,110 7,630

19.5 1,752 2,316 3,189 4,202 5,208 5,437 5,840 6,179 7,225 7,755

20 1,780 2,350 3,229 4,270 5,292 5,522 5,935 6,280 7,340 7,880

+ 0.5 kg 28 33 40 63 84 85 95 95 110 125

25 2,060 2,680 3,629 4,900 6,132 6,372 6,885 7,230 8,440 9,130

30 2,340 3,010 4,029 5,530 6,972 7,222 7,835 8,180 9,540 10,380

+ 0.5 kg 27 32 34 63 82 83 95 95 110 115

40 2,880 3,650 4,709 6,790 8,612 8,882 9,735 10,080 11,740 12,680

50 3,420 4,290 5,389 8,050 10,252 10,542 11,635 11,980 13,940 14,980

+ 0.5 kg 27 30 31 61 81 83 83 95 105 115

100 6,120 7,290 8,489 14,150 18,352 18,842 19,935 21,480 24,440 26,480


DOMESTIC SERVICES

DHL delivers documents and parcels door-to-door to the majority of locations across South Africa.We offer the following Time Definite Domestic Delivery options:Express 09:00 and Express 12:00 (Standard).For those time critical shipments we offer a SAME DAY service.Please check your delivery options when making your pick up request.For more information about our Domestic services, please contact your Customer Service Advisor on 0860 345 000.

Calculating the rate:1. Identify which service you prefer. 2. Identify the zone numbers of the origin

and destination locations, using the list of domestic zones.

3. Identify the appropriate rate table for the service selected.

4. Using the letter key identified, read down the rate table until you find the weight indicator closest to the weight of your shipment.

5. Reading across at this weight indicator will give you the rate for sending your shipment.

GAUTENG WESTERN CAPE KWAZULU-NATAL INLAND REGIONAL 1 INLAND REGIONAL 2 GEORGE PORT ELIZABETH EAST LONDON

Main service areas: Main service areas: Main service areas: Main service areas: Main service areas: Main service areas: Main service areas: Main service areas:

Isando cape Town Durban Potchefstroom Bloemfontein George Port Elizabeth East London

Midrand Paarl Pietermaritzburg Rustenburg Harrismith

Parktown Stellenbosch Richards Bay Secunda Kimberley

Randburg Middelburg Mafikeng

Sandton Vereeniging Nelspruit

Bryanston Newcastle

Pretoria Polokwane

Johannesburg

Domestic zones service area

*For further information about the areas serviced in each zone, please contact your Customer Service Advisor on 0860 345 000.

City Gauteng Western Cape Kwazulu-Natal Inland Regional 1 Inland Regional 2 George Port Elizabeth East London

Gauteng 1 2 2 1 2 2 2 2

Western Cape 2 1 2 3 3 2 2 2

Kwazulu-Natal 2 2 1 2 2 3 2 2

Inland Regional 1 1 3 2 2* 2 3 3 3

Inland Regional 2 2 3 2 2 2* 3 3 3

George 2 2 3 3 3 1 2 2

Port Elizabeth 2 2 2 3 3 2 1 2

East London 2 2 2 3 3 2 2 1

Domestic origin and destination zones

Domestic Products22

Express door-to-door domestic pre 9:00 hrs delivery of documents and non-documents on the next possible business day.• Up to 30 kg piece weight• Proactive notification of delivery• Available to major cities in South Africa• Priority handling• Money-back guarantee* in the unlikely


Fast facts Example:1. To send a 2kg DOMESTIC EXPRESS 9:00

shipment to KwaZulu-Natal from Gauteng.2. Identify the zone number for Kwa-Zulu

Natal on the Domestic Zone Definitions table. It is Zone 2.

3. The intersection of zone 2 and a 2kg weight in the table below shows the rate.

4. The rate for your shipment is ZAR423.5. Add cost of optional services, fuel surchage,

over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable)

Calculating the rate1. Check on the DHL Domestic Services sheet

to which destinations this sevice is available

2. For the origin and destination you require, identify the zone number on the DHL Domestic Services sheet.

3. If available, in the table below match your required shipment weight with the zone column, and select the rate at cross over point.

* DHL Express Terms and Conditions apply.

DHL DOMESTIC EXPRESS 9:00


DHL DOMESTIC EXPRESS 9:00 rates

Weight in kg Zone 1 Zone 2 Zone 3

1 345 390 440

2 345 423 482

3 374 456 535

4 403 489 588

5 432 549 648

6 461 609 708

7 490 669 768

8 519 729 828

9 548 789 888

10 577 849 948

11 606 909 1,017

12 635 969 1,086

13 664 1,029 1,155

14 693 1,089 1,224

15 722 1,149 1,293

16 751 1,209 1,362

17 780 1,269 1,431

18 809 1,329 1,500

19 838 1,389 1,569

20 867 1,449 1,638

+1.0 kg 29 60 69

30 1,157 2,049 2,328

+1.0 kg 29 60 69


23Domestic Products



Express door-to-door domestic pre 12:00 hrs delivery of documents and non-documents on the next possible business day.• Available to major cities in South Africa• Priority handling• Money-back guarantee* in the unlikely

event of late delivery• Standard domestic service

Fast facts

* DHL Express Terms and Conditions apply.

DHL DOMESTIC EXPRESS 12:00 rates

Weight in kg Zone 1 Zone 2 Zone 3

1 140 195 235

2 140 228 277

3 169 261 330

4 198 294 383

5 227 354 443

6 256 414 503

7 285 474 563

8 314 534 623

9 343 594 683

10 372 654 743

11 401 714 812

12 430 774 881

13 459 834 950

14 488 894 1,019

15 517 954 1,088

16 546 1,014 1,157

17 575 1,074 1,226

18 604 1,134 1,295

19 633 1,194 1,364

20 662 1,254 1,433

+1.0 kg 29 60 69

30 952 1,854 2,123

+1.0 kg 29 60 69


Example:1. To send a 2kg DOMESTIC EXPRESS 12:00

shipment to KwaZulu-Natal from Gauteng.2. Identify the zone number for Kwa-Zulu

Natal on the Domestic Zone Definitions table. It is Zone 2.

3. The intersection of zone 2 and a 2kg weight in the table below shows the rate.

4. The rate for your shipment is ZAR228.5. Add cost of optional services, fuel surchage,

over-weight surcharge, oversize piece surcharge and remote area surcharge (if applicable)

Calculating the rate1. Check on the DHL Domestic Services sheet

to which destinations this sevice is available

2. For the origin and destination you require, identify the zone number on the DHL Domestic Services sheet.

3. If available, in the table below match your required shipment weight with the zone column, and select the rate at cross over point.

YOUR GUIDE TO COMPLETING A WAYBILL

HOW TO FILL OUT A WAYBILL

1. Payer account number and insurance details. Please choose the method of payment. For transport charges to be paid by the receiver or 3rd party, specify the payer’s account number. If this is not specified, the invoice will be sent auto matically to the sender. To insure your shipment, please specify the value of your shipment.

2. Shipper’s account number. If you have an account number, please enter it here. If you do not have an account number, please leave this field blank.

3. Shipper’s name. Contact person.4. Shipper’s reference. Enter any reference

number that might help you to identify the shipment in the future. Please note that the first TWELVE characters of the sender’s reference will appear on your invoice.

5. Shipper’s company name.

6. Shipper’s address. 7. Shipper’s postal code. 8. Shipper’s telephone, fax number or

email address. 9. Receiver’s company name. 10. full delivery address. 11. Receiver’s postal code. 12. Receiver’s name. Contact person. 13. Receiver’s telephone, fax number or

e-mail address. 14. Shipper’s authorization and signature.

The sender must sign and date the waybill, thereby confirming that the stated details correspond to the contents of the shipment, and accepting DHL’s terms and conditions as shown.

15. Shipment details. Enter the total number of pieces, the total weight rounded up to the nearest half kilo and the dimensions of your shipment in cm (length, width & height).

16. full description of the contents. Give a full description of the items being shipped. The information provided must be accurate. If there is insufficient space, the Proforma or Commercial Invoice must give full details. The description of the contents on the waybill should then state “Refer to Invoice”.

17. for non-document shipments only. Enter the declared value of the shipment’s contents.

18. Services. Indicate the required service by marking the appropriate boxes.

19. Waybill number. 20. DHL Express will not deliver to post

boxes.

3 8

13 20 15 16 1714

1

5

6

7

9

10

11

12

2

4

19 18


CUSTOMS SERVICES

Our customs specialists are ready to provide advice based on decades of experience in customs clearance procedures• Standard clearance services are included within the quoted rates• Supplementary clearance services are available on request• All necessary documents can be found at www.dhl.co.za

HOW TO WEIGH AND PAY

Volumetric weightYou may be sending a large, lightweight shipment where its volumetric weight exceeds its actual weight. If so, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method.

To calculate the volumetric weight of your shipment simply multiply the length (cm) x height (cm) x width (cm) of the shipment package and divide the result by 5000.

The volumetric divisor for the DHL Economy Select product is 4000.

Payment for DHL Express servicesYou can pay for DHL Express services either in cash, credit card or via bank transfer. You can open an account with DHL Express to pay via bank transfer. All account customers receive invoices on a pre-determined basis. For more details please get in touch with a Customer Service Advisor at your local DHL Express office or go to www.dhl.co.za

height

length

width

DHL Express reserves the right to apply additional charges and surcharges for services not specified in this guide.

YOUR GUIDE TO COMPLETING A WAYBILL

PROHIBITED AND RESTRICTED COMMODITIES

Whenever possible DHL Express will provide service to you by transporting your shipments. However, a

variety of laws and regulations, as well as common-sense safety and security measures, prevents DHL

Express from accepting certain commodities for transport.

Prohibited – not acceptable• Animals, fish, birds (live)• Banderols / tax stickers• Bullion (of any precious metal)• “Cash-like” negotiable instruments in

bearer form• Complete firearms, ammunition,

explosives and weapons• Human remains or ashes• Illegal goods• Imitation (replica) firearms, weapons,

explosive devices or ammunition

Restricted – may be acceptable • Firearms parts• Items that could be used as weapons • Furs and ivory• Insects, larvae, pupae etc.• Jewelry and objects constructed of

precious metals and /or stones• Loose precious stones• Medical samples• Negotiable instruments in bearer form• Tobacco• Toy guns• Watches and costume jewelry

Conditional – possible for carriage• Antiques, works of art, fine art• Dangerous goods• Designer clothing, apparel, accessories• Drugs (legal) and pharmaceutical products• Mobile telephones, accessories, micro-

processors and electronic components• Medical samples• Perishable items


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