DHI-DCW

Endeavour speaks to DHI-DCW Projects Manager, Michael Qu, about setting the standard for the heavy metals industry and the upcoming contracts that will keep them at the forefront of a highly competitive arena.

WRITTEN BY AMY TOCKNELL

HEAVY INDUSTRY

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DHI-DCW0086 411 8685 2187 WWW.DHIDCW.COM

As a united organisation, the possibilities for existing client sectors, including energy production, mining, traffic and transport appeared endless, but DHI-DCW was keen to add

new specialties, as Michael Qu explained,“Though we, of course, still kept a strict focus on the areas we

already supplied, recently we are also looking to focus on providing equipment for the area of ‘new energy’, such as wind turbines and polar cranes for nuclear power stations.“

He goes on to further explain,“In addition to regular equipment supply, DHI-DCW is trying

to provide clients with an inclusive service, so not only equipment for material transfer. In the case of electric power stations or ports, for example, we could be engineering the whole wider system, not only transfer equipment but also the water, drainage, structure and lighting, to name just a few. We have the capability to contract turn key projects and provide clients with products and service that will leave them satisfied.”

Quite a mantle to live up to, but there is little doubt that the company can not only shoulder this new responsibility but also complete such tasks to an exemplar standard. The question has to be asked, however, where does this confidence come from? The answer is clear; years of delighted clients and a determination to never be left behind in this competitive industry. Though the core activities of DHI-DCW are currently the timely supply of reliable material-handling and port machinery, it is fast becoming clear that the organisation has the talent, drive and tenacity to begin manufacturing such equipment, rather than merely commissioning

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The result of a harmonious union between the Dalian Heavy Industry Group and DCW Group Co, DHI-DCW was formed in 2001, bringing together two impressive legacies of knowledge, experience and client satisfaction.

and supplying it. With clients throughout the world always looking to streamline processes and simplify buying protocols, this could be a much-needed solution and a lucrative development.

With new products and services being added to an already impressive repertoire, is the industry is remaining buoyant, despite recent economic turbulence?

“In light of the world economic troubles, we have suffered a lot, as has everyone. Orders were obviously reduced, but with our advanced technology and quality as strong as they are, alongside our steadfast competitiveness, we have remained strong in the market. Now, we are looking to identify ways of improving our product, while waiting for economic stability to be reinstated throughout the world.”

It sounds as though the team it DHI-DCW is a united force in the face of recent market downturns, but how integral are they for the continued success of the company?

“We have more than 6000 staff now and we teach them all the same basic principle; everybody for the company, the company for everybody. We want our staff to be united; in order to make the company better and at the same time, the company can then give them a fantastic return. We hope the members of staff feel at home in DHI-DCW and we recognise that the company is like a car;

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with one bolt broken, it cannot be driven normally. Every person, in every position, is very important to us.”

With such an emotive declaration as to the crucial role that every member of staff plays in the continuation of DHI-DCW, it stands to reason that customer satisfaction will be held in equally high regard. Naturally, any large corporation looking to remain at the top of its chosen field will have a comprehensive customer service charter in place, but there is a sense that going above and beyond is the norm at DHI-DCW.

“We always believe that achieving exactly what the customer wants will help us to win future projects, so we can often be found communicating with clients, to ask their opinion about our products and suggestions for our future innovations. Having this direct input makes them feel amazingly valued and when we produce what they have suggested, they are always delighted.”

Qu goes on to say,“Heavy machinery comprises of thousands of parts and small

mistakes cannot always be totally avoided, so we have a special after-sales team in place, ready to handle these matters and we promise to solve customers’ problems efficiently and with high quality solutions. Making customers’ wishes come true is our only

strategy, so our product will always be special and customised to them. Before any contract is signed, we will talk with tour client to familiarise ourselves with their thoughts and give them some professional advice to optimise their chosen product.”

With such immense consideration and professionalism in place, clients must be lining up to work with DHI-DCW, surely? Well, the answer is a categorical yes. Qu is keen to tell us about the year ahead,

“One of the most exciting things for us now, is our equipment supply for the Australian Roy Hill project. The equipment, which is applauded by our client, has to conform to Australian standards, which are the most stringent in the world of engineering and manufacture. We are using modular assembly and delivery, as a way to help the client reduce assembly and commissioning time when the equipment is delivered. We have charged our finest engineers to formulate the modular assembly and delivery plan, as well as expanding our manufacturing plant specifically for the task. This is the first time that DHI-DCW has done such a thing, but we wish to make the modular assembly method a regular feature to give customers more choice.”

Though the team at DHI-DCW may wish to be modest, they

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