DH EPL public keynote oct2014
-
Upload
delivering-happiness -
Category
Presentations & Public Speaking
-
view
342 -
download
1
description
Transcript of DH EPL public keynote oct2014
![Page 1: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/1.jpg)
EDMONTON PUBLIC LIBRARY!OCTOBER 2014!
!!
SUNNY GROSSO!COACHING AND CULTURE CHEIF!
![Page 2: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/2.jpg)
![Page 3: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/3.jpg)
TAKE A MOMENT TO THINK…
WHAT ARE YOUR GOALS
IN LIFE ?
![Page 4: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/4.jpg)
TAKE A MOMENT TO THINK…
HAPPINESS
![Page 5: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/5.jpg)
WHEN I GET ________ I WILL BE HAPPY!
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.
LOTTERY WINNERS TERMINALLY INJURED
![Page 6: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/6.jpg)
HAPPINESS HASN’T CHANGED IN 50 YEARS
TEST ME! IF MONEY BUYS HAPPINESS… It SHOULD INCREASE WITH INCOME
![Page 7: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/7.jpg)
HAPPINESS IS DYNAMIC.
![Page 8: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/8.jpg)
HAPPINESS IS DYNAMIC.
1/3 OF OUR LIVES 90,000 HOURS
![Page 9: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/9.jpg)
87% WORLD WORKFORCE
* Gallup State of the Global Workplace 2013
![Page 10: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/10.jpg)
74% US & CANADA
* Gallup State of the Global Workplace 2013
14% ACTIVELY
![Page 11: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/11.jpg)
Gallop 20XX
Gallup 2012
$500B IN
LOSSES :(
![Page 12: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/12.jpg)
Gallop 20XX
Gallup 2012
100 PERSON CO
$225K YR
![Page 13: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/13.jpg)
HOW DOES THAT WORK META ANALYSIS I 263 STUDIES I 192 COMPANIES I 49 INDUSTRIES I 34 COUNTRIES
K
PI’S
AC
RO
SS T
OP
AN
D B
OTT
OM
CO
MPA
NIE
S
*GALLUP
![Page 14: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/14.jpg)
20-50% of your employees will leave this year
It costs 50-150%
of their salary to replace them
THE SYMPTOMS ARE SHOWING
![Page 15: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/15.jpg)
60% more quality defects (Gallup) 49% more safety incidents (Gallup)
THE SYMPTOMS ARE SHOWING
![Page 16: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/16.jpg)
IMAGINE
![Page 17: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/17.jpg)
16% beCer performance (HBR)
19% higher accuracy on tasks (Shawn Achor)
32% more commitment to the org (HBR 2012)
50% increase in produc>vity (Gallup)
33% higher profitability (Gallup)
37% higher sales (Shawn Achor)
44% higher reten>on (Gallup 2007)
46% more sa>sfied with their jobs (HBR)
66% less sick leave (Forbes, Jessica Pryce)
56% higher customer loyalty (HBR)
300% more innova>on (HBR)
PASSIONATE EMPLOYEES 76% WILL CHANGE
WITH INTERVENTION
IMAGINE
![Page 18: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/18.jpg)
STORY OF
LEARNINGS & SECRETS
HOW TO APPLY IT
![Page 19: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/19.jpg)
WHO’S SUNNY FROM DELIVERING HAPPINESS?
HOW DID I GET HERE ?
![Page 20: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/20.jpg)
HOW DID I GET HERE ?
…
![Page 21: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/21.jpg)
COACHING
& CULTURE CHIEF
![Page 22: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/22.jpg)
24 MILLION CUSTOMERS
![Page 23: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/23.jpg)
OH
@#$%
$265M
![Page 24: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/24.jpg)
DOT COM
SF 1999 DOT-COM
35 EMP GROWING
![Page 25: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/25.jpg)
“A WOMAN’S DREAM CLOSET”
…AND GROWING! ZAPPOS WAREHOUSE
![Page 26: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/26.jpg)
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.” — MAYA ANGELOU
![Page 27: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/27.jpg)
FREE SHIPPING I 800# EVERY PAGE I 24HR CALL CENTER I 365 DAY RETURNS
CUSTOMER SERVICE NO.1 PRIORITY
75% REPEAT CUSTOMERS
![Page 28: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/28.jpg)
HOW DO YOU SUSTAIN GREAT CUSTOMER SERVICE?
HAPPY CUSTOMERS
= HAPPY
EMPLOYEES
![Page 29: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/29.jpg)
CULTURE SUSTAINS HAPPINESS
NO.1 PRIORITY
![Page 30: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/30.jpg)
HOW IS CULTURE NO.1 PRIORITY? HIRE, MEASURE, FIRE
5 WEEKS OF TRAINING
$4000 TO QUIT. REALLY!
CULTURE BOOK
![Page 31: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/31.jpg)
1. Deliver WOW Through Service!2. Embrace and Drive Change!
3. Create Fun and a Little Weirdness!4. Be Adventurous, Creative, and Open-Minded!
5. Pursue Growth and Learning!6. Build Open and Honest Relationships With Communication!
7. Build a Positive Team and Family Spirit!8. Do More with Less!
9. Be Passionate and Determined!10. Be Humble!
ZAPPOS 10 CORE VALUES
GUIDELINES I LIVED I CO-‐OWNED I MEASURED
CORE VALUES HELP DEFINE CULTURE
![Page 32: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/32.jpg)
HAPPINESS AS A BUSINESS MODEL
HAPPY CUSTOMERS
= HAPPY
EMPLOYEES
= SUCCESSFUL COMPANY
& MEANINGFUL LIVES
& HAPPY
SHAREHOLDERS
![Page 33: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/33.jpg)
NOV 2009 AMAZON ACQUIRES ZAPPOS FOR $1.2B
$0 to $2 BILLION IN 10 YRS*
ZAPPOS GROWTH
$3B
FULL PRICE RETAILER I CULTURE #1 PRIORITY
![Page 34: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/34.jpg)
!500,000+ COPIES SOLD! 20+ LANGUAGES!!!
!NO.1 BESTSELLER: !!NYTIMES!
!WSJ!!AMAZON!!BARNES & NOBLE!!BORDERS!
!!!!
!!
WHOA.!
2010
![Page 35: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/35.jpg)
!2010 DELIVERING HAPPINESS BUS TOUR!
![Page 36: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/36.jpg)
![Page 37: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/37.jpg)
WE HEARD FROM AROUND THE WORLD NO MATTER WHAT !BACKGROUND!BELIEFS!CULTURE!!
HAPPINESS
![Page 38: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/38.jpg)
GLOBAL MOVEMENT
100K PEOPLE 100 COUNTRIES
![Page 39: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/39.jpg)
HOW? PCC.
Happier Companies
Happier People
Happier Communities
![Page 40: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/40.jpg)
Happier Companies
Happier People
Happier Communities
250 COMPANIES 30 COUNTRIES
ñ ñ 39% MONTHLY SALES
92% UNPLANNED ABSENCE
Happier Companies
Happier People
Happier Communities
COMPANIES PROFITS, PASSION & PURPOSE
![Page 41: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/41.jpg)
THAT’S GREAT, BUT IT’LL NEVER WORK FOR MY COMPANY!
![Page 42: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/42.jpg)
STORY OF
LEARNINGS & SECRETS
HOW TO APPLY IT
![Page 43: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/43.jpg)
THINK ABOUT YOU FOR A SECOND…
Happier Companies
Happier People
Happier Communities
![Page 44: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/44.jpg)
SUCCESS HAPPINESS
![Page 45: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/45.jpg)
HAPPINESS SUCCESS
![Page 46: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/46.jpg)
1. I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED OF ME
2. I WISH I HADN’T WORKED SO HARD
3. I WISH I’D HAD THE COURAGE TO EXPRESS MY FEELINGS
4. I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS
5. I WISH I HAD LET MYSELF BE HAPPIER
* Bronnie Ware, PalliaXve Care Nurse caring for paXents in last 12 weeks of life
* Bronnie Ware, PalliaXve Care Nurse for paXents in last 12 weeks of life
THE EXPERTS > FAST FORWARD TOP 5 REGRETS IN LIFE
![Page 47: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/47.jpg)
WHAT WILL YOUR EULOGY BE?
FAST FORWARD
* Bronnie Ware, PalliaXve Care Nurse caring for paXents in last 12 weeks of life
* Bronnie Ware, PalliaXve Care Nurse for paXents in last 12 weeks of life
![Page 48: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/48.jpg)
…BUT ONLY 10%
HAPPINESS IS PREDETERMINED
*Shawn Achor, The Happiness Advantage
![Page 49: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/49.jpg)
BRAINS PROCESS 40M BITS PER SECOND BUT WE RECEIVE 11M BITS PER SECOND
*informaXon transmission rate of all 5 senses per second
IT’S ABOUT WHAT WE FOCUS ON FOCUS ON NEGATIVE, SEE NEGATIVE
![Page 50: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/50.jpg)
CHANGE YOUR MINDSET, CHANGE YOUR WORLD
OUR BRAINS CAN BE REWIRED FOR HAPPINESS.
UP TO 90% OF HAPPINESS IS HOW OUR BRAINS PROCESS THE WORLD
![Page 51: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/51.jpg)
WHY DO WE GET THIS WRONG?
![Page 52: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/52.jpg)
PSYCHOLOGY
1998
![Page 53: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/53.jpg)
A POSITIVE INTERACTION AT WORK HAS AN EFFECT 5X MORE PRODUCTIVE THAN A NEGATIVE ONE
15 YEARS OF RESERCH HUNDREDS OF STUDIES
HAPPINESS IS SERIOUS BUSINESS
![Page 54: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/54.jpg)
3 TYPES OF HAPPINESS
![Page 55: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/55.jpg)
POP QUIZ. CAN YOU TELL WHICH IS HAPPIER? PLEASURE, SUPERFICIAL UNFAVORABLE GENE EXPRESSION IMMUNE, ANTIVIRAL, INFLAMATORY
PURPOSE, MEANINGFUL ADVERSE GENE EXPRESSION ANTIBODY, ANTIVIRAL, INFLAMATORY
![Page 56: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/56.jpg)
![Page 57: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/57.jpg)
1 “GET THE
CULTURE RIGHT THEN EVERYTHING
ELSE WILL FALL INTO
PLACE”
![Page 58: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/58.jpg)
1
ATMOSPHERE
![Page 59: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/59.jpg)
HAPPY EMPLOYEES
HAPPY CUSTOMERS
= =
SUCCESSFUL
COMPANY
THE FORMULA IS NOT HARD
CULTURE IS THE SECRET SAUCE
GUIDELINES I LIVED I CO-‐OWNED I MEASURED
![Page 60: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/60.jpg)
HMM SOUNDS…
SOFT
![Page 61: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/61.jpg)
MASLOWS HIERARCHY OF HUMAN NEEDS
![Page 62: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/62.jpg)
E
ffect
s of
hap
pine
ss o
n bu
sine
ss
WHY FOCUS ON THE SOFT STUFF
*mean difference between happiest vs least happy workplaces
![Page 63: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/63.jpg)
WHY FOCUS ON THE SOFT STUFF
![Page 64: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/64.jpg)
FOCUS ON THE SOFT STUFF
![Page 65: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/65.jpg)
STORY OF
LEARNINGS & SECRETS
HOW TO APPLY IT
![Page 66: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/66.jpg)
CULTURE IS NOT ABOUT WHAT YOUR VALUES ARE IT’S ALL ABOUT ALIGNMENT
![Page 67: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/67.jpg)
GROWTH
… COMPLEXITY
FREEDOM & AUTONOMY
% HIGH PERFORMING EMPLOYEES
CULTURE IS ABOUT SUSTAINABLY SCALING
![Page 68: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/68.jpg)
GROWTH
… COMPLEXITY
FREEDOM & AU
TONOMY
% HIGH PER
FORMING EM
PLOYEES & H
APPINESS!
CULTURE IS ABOUT SUSTAINABLY SCALING
![Page 69: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/69.jpg)
CULTURE & STRATEGY HIGHEST LOYALTY IN THE INDUSTRY
LOYAL I CANT COPY I RESILIANCE IN HARD TIMES I ‘91 GAS CRISIS
HOW STRONG IS YOUR CULTURE, WOULD PEOPLE STICK WITH YOU IN A CRISIS?
![Page 70: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/70.jpg)
BE INTENTIONAL!
WE ARE ALWAYS EITHER AFFECTING
OR INFECTING OTHERS
CULTURE IS CONTAGIOUS
LET’S TRY!
![Page 71: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/71.jpg)
CULTURE IS ORGANIC BOTTOM UP TOP DOWN FIND YOUR CULTURE CHAMPS
![Page 72: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/72.jpg)
INTEGRITY
COMMUNICATION
RESPECT
EXCELLENCE
CULTURE CAUTION
![Page 73: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/73.jpg)
STORIES SHOW YOUR REAL CULTURE!
WHAT ARE YOUR CULTURE STORIES?
CULTURE TIP
![Page 74: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/74.jpg)
ENCOURAGE DEPTH & NUMBER OF CONNECTIONS
1 MAIN ENTRANCE…
CONNECTEDNESS TIP
![Page 75: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/75.jpg)
CONNECTEDNESS TIP
COLABORATIVE ENVIRONMENT
APPLY THE SCIENCE 4min “lunch Line”
![Page 76: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/76.jpg)
PERSONAL EMOTIONAL CONNECTION
CELEBRATE
BIG TIP
CONNECTEDNESS IS PERSONAL
![Page 77: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/77.jpg)
LET’S TRY!
“Happiness does not come so much from within than it does from between”
Tony Hsieh
CONNECTEDNESS
![Page 78: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/78.jpg)
SENSE of PROGRESS TIP HELP EMPLOYEES FEEL PROGRESS BY SETTING, MEASURING & CELEBRATING GOALS CREATIVELY
PROMOTION
18 Months
PROMOTION
PROMOTION
6 Months
6 Months
6 Months
![Page 79: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/79.jpg)
SENSE of CONTROL TIP START SMALL! THE STRONGER THE CULTURE, MORE THE AUTONOMY.
![Page 80: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/80.jpg)
SENSE of CONTROL TIP START SMALL! THE STRONGER THE CULTURE, MORE THE AUTONOMY.
![Page 81: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/81.jpg)
SENSE of CONTROL TIP START SMALL! THE STRONGER THE CULTURE, MORE THE AUTONOMY.
![Page 82: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/82.jpg)
ESSENTIAL
STRONGEST INTRINSIC MOTIVATOR ZAPPOS = DELIVERING HAPPINESS
PURPOSE IS ESSENTIAL
![Page 83: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/83.jpg)
IF YOU WANT TO BUILD A SHIP,
DON’T DIVIDE THE WORK AND GIVE ORDERS. INSTEAD TEACH THEM TO YEARN FOR THE VAST AND ENDLESS SEA.
PURPOSE IS ESSENTIAL
~SAINT EXUPERY
![Page 84: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/84.jpg)
PURPOSE TIP
BUILD PRIDE I BELONGING I THEY MATTER
ARE YOUR EMPLOYEES LAYING BRICKS, BUILDING A WALL OR BULDING A CATHEDRAL?
CONNECT EMPLOYEES TO HIGHER PURPOSE
![Page 85: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/85.jpg)
PURPOSE TIP CONNECT CUSTOMERS TO HIGHER PURPOSE
![Page 86: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/86.jpg)
COSTCO CONTAINER STORE GOOGLE JET BLUE JOHNSON & JOHNSON HONDA LL BEAN METHOD PATAGONIA REI SOUTHWEST TOM’S
TOYOTA TRADER JOE’S NEW BALANCE STARBUCKS AMAZON BMW CATEPILLAR EBAY IDEO IKEA WHOLE FOODS ZAPPOS
PURPOSE DRIVEN CO’S
![Page 87: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/87.jpg)
COMPANIES WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%
!
PURPOSE = PROFITS
![Page 88: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/88.jpg)
IS HAPPINESS AT WORK NICE TO HAVE
OR NEED TO HAVE?
![Page 89: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/89.jpg)
MASS PRODUCTION MODEL OF 1950’s SQUEEZE THEM FOR EVERY DROP
YOU’RE LUCKY TO HAVE A JOB
TOP DOWN IS DEAD
![Page 90: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/90.jpg)
WORK LIFE INTEGRATION
QUALITY OF LIFE OVER MONEY
MILLENIALS RISING
![Page 91: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/91.jpg)
PSST, YOUR CULTURE IS SHOWING
TRANSPARENCY IS A TSUNAMI
![Page 92: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/92.jpg)
POOR -‐> OK Performance 60-‐80% ROI
GOOD Performance 100% ROI
WOW Performance 120% ROI
COMMUNICATION
GET JOB DONE
ENGAGED WITH PROJECTS/TASKS
RELIABILITY
SHORT TERM MOTIVATION
ENOUGH TO RETAIN?
ENGAGED WITH: -‐ PEOPLE -‐ PROJECTS -‐ PURPOSE
LOYAL EMPLOYEE
(WORD/MOUTH)
LONG TERM MOTIVATION
TALENT RETENTION
MEANINFUL
CONNECTIONS Disengaged
Engaged
Happy HIGHLY ENGAGED
THE NEW ENGAGEMENT
*HALOGEN
![Page 93: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/93.jpg)
WHERE DO I BEGIN? 3 TOOLS & 3 STEPS
![Page 94: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/94.jpg)
NIC MARKS, TED SPEAKER HOUSE OF PARLIAMENT 2012
FREE : ) TOOLS FOR YOU 1. HAPPINESS AT WORK SURVEY
![Page 95: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/95.jpg)
DELIVERINGHAPPINESS.COM
TOOLS FOR YOU 2. CULTURE BOOK
FREE : )
![Page 96: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/96.jpg)
DEFINE YOUR CULTURE
DELIVERINGHAPPINESS.COM
TOOLS FOR YOU 3. CULTURE DESIGN
![Page 97: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/97.jpg)
CULTURE BY DESIGN OR BY DEFAULT?
STEP 1. ASK
![Page 98: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/98.jpg)
TIP. FOCUS ON MANAGERS
SAYING HELLO TO A NEW EMPLOYEE INCREASES PRODUCTIVITY 15% FOR 9 MONTHS
![Page 99: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/99.jpg)
HOW DO YOUR EMPLOYEES FEEL? HOW DO YOUR CUSTOMERS FEEL?
STEP 2. INVESTIGATE
![Page 100: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/100.jpg)
WHAT WOULD YOU DO EVERY DAY FOR THE NEXT 10 YEARS WITHOUT GETTING PAID?
TIP. EXPLORE PASSION
![Page 101: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/101.jpg)
HIRE SLOWLY. FIRE QUICKLY.
HIRE/FIRE BASED ON VALUES.
STEP 2. BUILD THE RIGHT TEAM
![Page 102: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/102.jpg)
IT’S HARD. START EARLY. WHAT ARE YOUR PERSONAL COMPANY DO THEY ALIGN?
STEP 3. DEFINE YOUR VALUES
![Page 103: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/103.jpg)
TIP. INCLUDE VALUES IN DAY-‐TO-‐DAY
![Page 104: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/104.jpg)
* Bronnie Ware, PalliaXve Care Nurse caring for paXents in last 12 weeks of life
* Bronnie Ware, PalliaXve Care Nurse for paXents in last 12 weeks of life
WHAT WILL YOUR EULOGY BE? HOW WILL YOU CHANGE I WISH TO I LIVED?
ASK YOURSELF…
![Page 105: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/105.jpg)
DELIVERINGHAPPINESS.COM
JUST ONE THING YOU WILL DO. REALLY. AND SHARE IT WITH US.
THINK OF ONE. THING.
![Page 106: DH EPL public keynote oct2014](https://reader031.fdocuments.us/reader031/viewer/2022013101/556533d5d8b42a767f8b5441/html5/thumbnails/106.jpg)
THEN … DO.