DGDglobal presentation 03 v3 - DGD Transport2015 temp controlled load map 289,573 2015 flatbed load...
Transcript of DGDglobal presentation 03 v3 - DGD Transport2015 temp controlled load map 289,573 2015 flatbed load...
OUR MISSION
(888) 219 4544 [email protected]
TRANSPORT
EXCEED THE CUSTOMER’S EXPECTATIONS AT ALL TIMES AND HANDLE THEIR TRANSPORTATION
REQUIREMENTS FROM THE MOMENT OF PICKUP UNTIL DELIVERY 24/7/365.
Introduction
CORP HEAD QUARTERS:Miami, FL
TERMINALS:Our partner network allows us
to provide most servicesthroughout the US. We can actas your gateway to the US bystreamlining services throughour headquarters in Miami, FL.
Give us a call today, fromanywhere in the US, and ourenergetic team will work to
make sure you receive the bestservice available.
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TRANSPORT
CORP HEAD QUARTERS:MIAMI, FL
RANKED BY TRANSPORT TOPICS AS ONE OF THE TOP FREIGHT BROKERAGE FIRMS IN THE USA
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About Us
OUR EMPLOYEESARE OUR LIFELINE
FOUNDED IN 2004
Results
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RESULTSWe want to be the company you count on to find the best option for yourFreight, day or night. We easily adapt to changes and are reliable. We haveExtensive experience handling both high volume and niche shipping needs.
25% 21% 54%
TEMP CONTROLLED FLATBED VAN18,994 CARRIERS 19,080 CARRIERS 39,111 CARRIERS
2015 TEMP CONTROLLED LOAD MAP 289,573
2015 FLATBEDLOAD MAP 240,774
2015 VANLOAD MAP 634,461
69555118
2261603 17
596
11
3337
34143
2762273
188368
276
2931
64
1
4183
4426695
34582959
14550
459259
22489
24503089
33422022
3236631649
8681501 1171
2865
37541303
65645641 2093
2015
78956258
1161994
3965438165
25953347
39044308
947211937
57141766
15913438
48361759
40602842
1729813160
1731323659
60608040
65424980 6050
8840
1239411679
41003607
40376160 3990
3488
77987396
45845114
882211
1195613871
787311313
5661020
Loads Picked Up
Loads Delivered
TQL’S 2015 FLATBED LOAD MAP - 240,774
19682173
151280
1
605502
125109
199136
9732180
231290
1824
2216
3
49
474659
13301269
23471615
18131207
6161849
10741022
15623265
30024603
21933020
1068313452
19221622 2682
2752
23972022
42276788 3487
3293
38304048
23852517
4924
3612537021
60864676
52624536
1264311560
41222558
50845260
29242485
75794009
87497071
752111836
129188695
54206690
1606212724
61394853
43355672 3920
3229
69417601
64675464
24371774
126379377
38178112
737455
464376
17462687
85013924298
5119 34313099827
342
40210
613912
207219
33
12
TQL’S 2015 VAN LOAD MAP - 634,460
Loads Picked Up
Loads Delivered
70508097
511871
52
13481303 921
184469286
31664257
7971067
06
888871
26732226
53515973
407750
11801548
18901232
76296993
53206415
5558955670
53525185 4279
6560
26513700
599110428 7614
5498
736311553
1232
20142824
6904982374
17
15
59206938
957010145
2750426173
67424588
93699605
88625340
1448910831
3805823333
23248
38839
2286718028
1442110805
1895618532
3834831423
1742111803
1703315342 12929
11199
2180321176
1569914499
38263285
3646333903
1973123702
57892749
10551620
55719831
2404458019755
20299 1025710473821
1313102374
192217623710
3262
20241
936
537
Execution
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TRANSPORT
EXECUTION OUR BUSINESS MODELFLEXIBLE TEAM STRUCTUREEthical and professional
behavior is the bedrock of our company. We treat our customers, carriers and each other the way we want to be treated.It’s simple. It works.
CUSTOMER SERVICE: EXCEED EXPECTATIONSWe seek to achieve not only what is asked, but be resourceful to provide solutions above and beyond what is expected.We set the bar incredibly high by providing around-the-clock availability and promising to find the best transportation solution for each customer’s unique and individual needs.
TRAINING
SALESOPERATIONS
CARRIERSERVICES
ACCOUNTING
ACCOUNT EXECUTIVE
MARKETING
IT
HR
1POINT OF CONTACT
75%OF OUR EMPLOYEES ARE LOGISTICS
ACCOUNT EXECUTIVES
720+HOURS OF TRAINING FOR
EACH ACCOUNT EXECUTIVE
Our Employees
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OUREMPLOYEES
LAE TEAMSTRUCTUREFLEXIBLE TEAM STRUCTUREEach logistics account
executive is responsible for managing and overseeing the freight movement process from the tendering of the load through delivery.
COMMUNICATION IS EVERYTHING
We are proactive, honest and easy to work with. DGD offers you one point of contact at all times.
We are available 24 hours a day,7 days a week, 365 days a year.
LOGISTICSACCOUNT
EXECUTIVE
CUSTOMERACCOUNT
SPECIALIST
LOGISTICSCOORDINATOR
SALESASSISTANT
LOGISTICSACCOUNT EXECUTIVE
TRAINEE (LAET)
LOGISTICSSALES SUPPORT
(NIGHT DISPATCH)
*Scalable based on business needs with noextra cost to the customer
CARRIER QUALIFICATION
Carrier Qualification
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CARRIER INDEX SCORE
HOW THE CI SCORE IS CALCULATED:
The Carrier Index (CI) score is a carrier performance metric that aggregates and
weighs six key performance indicators into a single numeric score.
Carrier CI scores range from 0-100 and the system serves as a core carrier selection and
risk management tool.
• On Time Component
• Fallout Component
• Claims Component
• Fleet Size Component
• Years In Business Component
• Frequency Of Use Component
REVIEW SIGNED CARRIER PACKET
Upon receipt of the signed carrier packet and copy of liability insurance information, DGD Transport reviews and verifies its validity.
CHECK AUTHORITY/LICENSE
The carrier’s active authority as well as their authorityhistory are then confirmed.
CHECK DOT
DGD Transport verifies that the carrier has authority to operate under DOT.
CHECK TIA
We check against the TIA’s Watchdog list to verify the carrier is in good standing.
VERIFY INSURANCE
Coverage dates and amounts are confirmed with the carrier’sinsurance and DGD Transport is listed as a certificate holder.
APPROVAL/ONGOING MAINTENANCE
Fail safes are enacted within our TMS system to notify DGD Transport of changes in authority. CI Score (Carrier Rating) is assigned.
CARRIERRATE 2.0 supports how a shipper works day-to-day. Encounter a system that conforms to your specific duties and responsibilities.
REAL-TIME REPORTINGAccessorial Exceptions30 Day Trailing SpendAudit ExceptionsCost / PoundCost / MileCarrier Rankings And More
• Search available loads• Submit manual orautomated check calls• View payment information• Capture and send documents• Available to customer(s) with a fleet of their own to coordinate backhauls andreduce costs• In short, makes it easy for our carriers to do business with us which meansincreased capacity and competitive rates for you
• Offers the capabilities to automatically streamline loadtendering and invoicing• Increase speed of transactions by streamliningprocess of tendering and tracking• Decrease your chance of human data entry errors• Adjustable to fit your systems capabilities
Technology
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TECHNOLOGYBefore we create or update any technology, we consult with our customer steering committee. This enables us to provide you with customized applications that fit your business needs and compliment the customer service provided by your logistics account executive.
RMISONBOARDING MYTRUCKHUB
CARRIERRATE 2.0
CARRIERDASHBOARD
EDI(ELECTRONIC DATA INTERCHANGE)
Move more freight, reduce risk, streamline operations, and increase profits. The RMIS suite of products for transportation brokers and the transportation industry allow you to onboard carriers faster, easily manage the compliance of thousands of carriers, get help with the administrative burden of dealing with carriers, insurance agents, documents and more.
DG Declaration is Miami's #1 hazmat compliance company. We are experts in getting your business up to date with mandated hazmat compliance laws. Our mobile fleet comes directly to your business to help assess the assets and the logistics methodology.
OFFERS CUSTOMIZED BUSINESS ANALYTICSMOLDS TO OUR CUSTOMERS BUSINESS NEEDS
EASY TO USE AND LEARNPROVIDES OPERATIONAL IMPROVEMENTS ANDEFFICIENCY GAINS
OUR CREDIT RATINGS
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TRANSPORT
Rankings & Awards
DUN & BRADSTREET5A2
(DUNS# 79-145-9410)
BLUE BOOK4Licences: MC: 640303
DOT: 1577226 FL,
TSA:SE0804007
UIIA Scac Code: DTGG
FMCSA No: 121106550003QQ
Duns & Brad Street
Number: 80-902-5047
WE HAVE PROOF
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TRANSPORT
Customers Come First
CUSTOMER TESTIMONIALS
“I use DGD Transport as often as I can. I have an amazing rep who always takes the time to answer my calls or emails. Thanks for the great service.”–DGD Transport Customer Survey
“All I can say is that Kenny and his team are doing a great job – 110%. I’d recommend DGD Transport over any other company. Keep up the good work.”–Isaac, posted on DGD Transport Facebook page
“When I started here a couple of years ago we were using [a competitor] for a large portion of our shipping. They were not reliable and when there was an issue I would have to talk to up to four people to get an answer. When we switched to DGD Transport it was night and day. Your account reps are on top of things. I am looking forward to the busy season and feel a lot less stressed knowing that DGD Transport will be a part of it.” –DGD Transport Customer Email
CARRIER TESTIMONIALS
“Since we started this business, we have been able to count on DGD Transport for access to freight in all areas of the country, at a fair rate. Payment has been prompt and communication excellent. ”
“I have worked with DGD Transport a lot and I can’t remember one time that I have been put off, snubbed or talked down to by anyone at any time. DGD Transport employs Total Quality people!”
“Kudos to all of the dispatch agents. They are some of the most enjoyable people to work with in this industry, where hotheads and bad attitudes are the norm. If nothing else, this is your ‘diamond in the rough’.”
“DGD Transport continues to be a competitively paying brokerage firm, usually with full professional attention toward the specs and logistics for each load hauled. We generally enjoy a good relationship with DGD Transport’s brokers and are thankful.”
CUSTOMER SERVICE
• In-house Night Dispatch
• 24/7/365 Availability
• In-house Claims Department
• Website And Technology Services
ADDITIONAL SERVICES
• Hvc (High Value Cargo Services)
• Ltl (Less-thantruckload Services)
• Oversize/ Overweight Loads