PowerPoint Presentation

DFW Airport Facilitation UpdateAugust 1, 2013

DFW Airport Facilitation Update - August 20131Recent (7/22) Customs And Border Protection Passenger Experience93 International flights 10,518 passengers39% or 4,111 passengers waited over 60 minutes34 flights either early or late by 15 minutesTerminal D 60 Immigration Lanes (not a facility issue)CBP Staffing Avg. 23 of 60 CBP Staffing Low point 10 of 60DFW/AA has 19-21 Staff AssistingPassenger lines extended to arriving gatesWater deployed to passengers waiting in line Peak wait times exceeded 3.5 hours

DFW Airport Facilitation Update - August 201323How DFW is TrendingDFW Airport Facilitation Update - August 201334How DFW is TrendingDFW Airport Facilitation Update - August 201345How DFW Compares to Other U.S. AirportsDFW Airport Facilitation Update - August 20135DFW Responses 2008-Present

6Terminal Facility/Process OptimizationCustomer Care and ResponseGlobal EntryKiosksEnrollmentMarketing/Public Relations$100 for 5 YearsTSA Pre-Check IncludedAutomated Passport Control30 KiosksNovember 2013 Deployment

DFW Airport Facilitation Update - August 20136DFW Responses 2008-Present7CBP and TSA Undergoing Evolution of their Business ModelsChanging Nature of Security ThreatEvolving Airline/Airport Business ModelsPolitical PressureAdvanced TechnologyCore shift from Labor-Intensive Process to Automated, Global, Seamless SystemFrequent Customers Global EntryAll Customers APC and Pre-CheckStaying ahead of change during business model transitionMitigate Customer ImpactsUniversal Passenger Processing Standard (30 minutes)Legislative Policy Advocacy

DFW Airport Facilitation Update - August 20137Aviation and Security Policy Development in D.C. FY 11 Partial FAA Shutdown, 4,000 FurloughedFY 12 FAA Reauthorization (After 23 Attempts)FY 13 Sequestration Disruptions AIP RaidFY 14 Sequestration Part 2Unresolved Issue Who Pays?Federal, State/Local, Airports, Airlines, PassengersBiometrics, Exit Lane Staffing, CBP Reimbursement Agreements, Explosive Detection SystemsSystemic Approach Innovative New Policy Advocacy Models and MessagingVISA Reform, Trusted Traveler ReciprocityAlliance with Travel IndustryFocus on Economic Impact and Customer/Constituent Experience8DFW Responses 2008-2013

DFW Airport Facilitation Update - August 20138Media on DFW Customs Wait-Times9

DFW Airport Facilitation Update - August 20139Social Media10

DFW Airport Facilitation Update - August 2013Canada NEXUS Mexico SENTRINetherlands FLUX South Korea SES (SMART ENTRY SERVICE)

Limited Pilot ProgramsUnited KingdomGermany Qatar

Under DevelopmentPanama Israel New Zealand Australia

11International Reciprocal Agreements Aligned with U.S. Global Entry

DFW Airport Facilitation Update - August 201312Questions and Comments

DFW Airport Facilitation Update - August 201312DFW Airport Facilitation UpdateAugust 1, 2013

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