DFM Staff Information Interchange Wagga Wagga 17th June 2013 · Globally and in Wagga Wagga........

DIVISION OF FACILITIES MANAGEMENT

DFM Staff Information Interchange Wagga Wagga 17th June 2013


Welcome • DFM Introductions

• Executive Director – Stephen Butt • Director Operational Services – Wayne Millar • Director Planning Design & Construction – Richard Barraclough • Manager CSU Green – Edward Maher • Systems Officer – Kristen Rapana • Support staff – Ruth and Nicole


Overview • Structure of Meeting

• Executive Overview of issues and initiatives • Presentation from Wayne, Richard, Kristen and Ed re various activities and items of interest • Your Questions and Answers, Queries and discussion • Sticky Notes and Feedback • Close


Overview • Some Stats to set the scene

• Assets of $700m approx under management • Approximately 100 staff • Responsible for all aspects of Facilities Management (see Web Site) • Annual Operational Budget = $24 m approx (of which big components are energy, salaries, cleaning and maintenance) • Been through a significant growth phase


Overview

2010 2011 2012 GFA 278,795 276,450 282,402 UFA 184,400 202,804 206,979

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50,000

100,000

150,000

200,000

250,000

300,000

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University Growth


Overview

2010 2011 2012 GFA 124,370 126,238 130,238 UFA 85,321 95,866 98,666

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20,000

40,000

60,000

80,000

100,000

120,000

140,000

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Wagga Wagga Growth


Our Operational Plan • DFM’s key Strategies for the future

• Better Consultation and communication • Consolidation of our information systems • Improved Strategic Asset Management • Increased focus on sustainability • Workforce that reflects the Strategic Asset Management methodology • New Campus at Port Macquarie


Operational Services

Building & Infrastructure maintenance University’s Environmental Sustainability Security & Access Control Emergency & Critical Response

Management General Administration



Strategic Asset Management Divisions Knowledge Bank Grounds Management Signage & Way-finding General Cleaning & Janitorial Services Central Point of Contact


Strategy - Operational Services

Improve the efficiency and effectiveness of service delivery

Accessible Service that is: • Client focused • Responsive • High quality • Value for money


Strategy - Information Systems BEIMS – System Improvements

• Major transformation to deliver strategic objectives

• Centre of our asset management • Contracts management • Asset management


Strategy - Information Systems BEIMS - Client Improvements

• Remote request System replaced by the Service Request System (SRS)

• Minor Works Request enhancement • Improve Transparency – Broaden access


Service Standards

Rating Response Completion Definition of Work Request

Critical 1 hour 24 hours Immediate risk to: personal safety or security; business continuity; major asset integrity;

Urgent 4 hours 48 hours Immediate risk to: staff/student welfare; prevention of critical asset failure; thermal comfort in a closed facility; research project;

Important 8 hours 7 days Impending risk to: teaching, learning & research activities; non-urgent OH&S work; non-urgent student/staff welfare; thermal comfort in an open facility;

Routine 48 hours 28 days No discernable impact to: delivery of teaching, learning & research activities within specified timeframe

Planned 14 days As agreed with client

Work subject to planning requirements and/or a programmed start date. Usually of a larger scale than routine maintenance activities i.e. Minor Works, etc.

Response Time Definitions As indicated in the following table work priorities are categorised from Critical to Planned and allocated a response and completion time.


2013 Works Requests

Campus Total Jobs Jobs

Outstanding Percentage

Outstanding

ALBURY 2143 53 2.47

BATHURST 6689 240 3.59

DUBBO 462 3 0.65

ORANGE 1415 32 2.26

WAGGA 7706 27 0.35

Totals 18,415 355 1.86% Note: Our aim (KPI) is to complete routine work requests within 28 days



Contact us


Strategy - Information Systems FMCentral – Kristen Rapana (Systems Officer) http://www.csu.edu.au/division/facilitiesm/fmcentral

- University’s space management system - Enables staff, students and guests to view facilities information, floor plans and photos as well as campus maps - Enables DFM to more effectively manage the University’s physical assets


Strategy – Improved Asset Performance A move from Reactive to Planned

•Quantum change required to lift assets to a standard that can then be maintained

This can only be achieved through Strategic Asset Management processes to better understand the condition of our assets and make planned improvements


Strategic Asset Management In many ways our campuses are like small

regional towns or suburbs Understanding the asset

• What do we own/manage • Understand asset performance:

• Condition, Standard, Functionality & Utilisation • What do we need to deliver our strategy • What is our capacity to deliver growth • What should we divest, lease, etc.


Strategic Asset Management Condition Assessments

• Focuses on improving existing: • Buildings • Roads ($1m at Wagga) • Infrastructure

• 5 yearly assessment process underway: • Core $41.1m • Residential $6.5m (conservative)


Typical Works Planning The five year Residential program: Year 1 Year 2 Year 3 Year 4 Year 5

$218,882.00 X X X X $218,882.00$419,233.00 $112,181.00 $249,397.00 $1,913,115.00 $1,294,293.00 $3,988,219.00$201,578.00 $973,002.00 $397,357.00 $76,191.00 $23,274.00 $1,671,402.00$15,897.00 $19,398.00 $73,712.00 $293,908.00 $175,428.00 $578,343.00

$855,590.00 $1,104,581.00 $720,466.00 $2,283,214.00 $1,492,995.00$6,456,846.00

Yearly Totals

Fire Life and SafetyStudent Experience

Asset ProtectionBuilding Works


Strategy – Improved Strategic Asset Management • Better Management of Space • More Relevant Capital Plan • An effective SSAF implementation and delivery plan


Better Management of Space • Unlikely to need any extra space for the University in Gross terms

(i.e. if we build something we must decommission something)


Space Management Principles – What does it mean? How does it work? Audit of existing space Do we have enough Space? What is the Quality of Space? Is there Equity of Space? Rationalisation of Space for efficiency of use and running costs No new buildings for the foreseeable future


Capital Developments What we are doing ~ Globally and in Wagga Wagga........... Infrastructure – Recording of existing services and facilities - 2013 Masterplanning – Determining what goes where for best effect – 2013/14 Space Analysis and Rationalisation - Maximise use of quality space & “switch off” substandard or inefficient space – 2014/15 Laboratory Space Review


Capital Developments

Master Plan....... New Link Roads New Spine New Walkways and Bike Paths 2013 & beyond EXISTING



Master Plan.............. New Link Roads New Spine New Walkways and Bike Paths 2013 & beyond PROPOSED



Master Plan..................... New Link Roads New Spine New Walkways and Bike Paths 2013 & beyond PROPOSED


Capital Developments New Student Residences 2014


Capital Developments New Staff Offices / Ag Campus 2014


Capital Developments New Child Care Centre 2014


Capital Developments Jack Cross Refurbishment (DIT – B15) 2014


Capital Developments Services Precinct 2014


Capital Developments Equine Centre 2014


Capital Developments The (Greasy) Spoon 2013-14


SSAF

• A structured consultation program with students • An agreed priority plan (reviewed every 6 months) • Works to date

• Grounds improvements, planning • Future Works

• Peter Hasties Oval clubrooms • Netball courts


SSAF Netball Courts


Sustainability at Wagga Campus


Biodiversity: At least 20% of University land be allocated to biodiversity by 2015


Waste: Recover 70% of solid waste from landfill by 2014


Sustainable design of new buildings and major refurbishments


Future Projects • Energy Performance Contracting • Mid to large-scale solar farms


Our yardstick


How you can get involved! • Campus Environmental

Committee • Staff Sustainability Network • Introduction to Sustainability

training • Sustainability Grants • Calendar of Events


Questions and Answers


Thank you

• Don’t forget your sticky notes • Evaluation Form (email)

• See you in October / November

DFM Staff Information Interchange Wagga Wagga 17th June 2013 · Globally and in Wagga Wagga........

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