DevPeers UX process Phase 1

PEER COACHINGPROGRAM

PROJECT PLAN

COMPETITIVE ANALYSIS

Product Features WhyDev: Need & Frustration RSVP eHarmonyOverview of brand communication Frustration

• The Role of WhyDav is not explained clearly in the program.

Well presented home page. A snap shot of member picture and a brief testimony of success stories. Excellent list of activities for member and relationship workshops.

• Terms and conditions are clearly displayed• Testimony of success stories

Well presented home page. Good content structure and intuitive UI design that makes a lengthy profile building more manageable. There are not many activities or workshops to keep the member engage. The matching process is based on several format of behavioral questions. The matching is conducted from the psychologists and relationship experts.

• Terms and conditions are clearly displayed • Testimony of success stories

Guiding & Supporting– Common topics– Relate articels– Advice & Feedback– Forum– Follow up– Reminder

Need

• Guidance on topics to be discussed in the begining of the session.• Follow up structure to check the compatibility and progress of the

matching pare.• Regular updates/tools/advice• Aid source forums• Session evaluation; setting goal, measuring achievement

• How to get start(step by step)• Dating advice from the psychologist and the relationship experts• A list of common topic is listed and response by the experts • Welcome email that suggest to encorange the end user to proceed

to the next step.• Tips on how to build a profile• Notify when received a new message

• How to get start (step by step)• Welcome email that suggest to encorange the end user to proceed

to the next step.• Tips on how to build a profile• Online dating & relationship advice• Dating safe tips• Notify when received a new message• Notify when received a new question from other members• Notify email when there is a new member who are match with you.• Notify email when your matches would like to contact you.

Engaging Activity Need

• Having more activity on AidSource page• Training in coaching (workshop on “how to be a good peer coacher”)

There are many activities provided for memebers in this site. There is a separate portal of RSVP that focus purely on activity and workshops;Dating night, RSVP Travel, RSVP Priority, RSVP Private, RSVP Speed dating

There are no events or activities on this site.

Matching process / Profile building Frustration

• People are not in the same stage of their career path.• Different time zones• No option to suggest for potential match

Need

• Able to suggest what sort of person you would like to be matched with• Better matching time zones• Match same stage of their career• Allow to rematch• Sharing experience between a peer coaching group

Simple matching process that based on basic information.

UI type

• Text form

Basic information

• Gender/Age/Location (local)

More specific

• Life style, Education, Job, Role, industry, Distance & geography, Income & Education etc.

Elaborate matching method that based on a well thought questions. Questions are customized based on the answer. The UI is clean and easy to navigate

UI type

• True or false question• Multiple choice answers• Ranking • Short answer

Basic information

• Gender/Age/Location (Optional Global: Canada, UK and USA)

More specific

• Life style, Education, Job, Role, industry, Distance & geography, Income & Education etc.Coaching session Frustration

• Don’t be able to resolve the issue within the session• There are no structure or guideline to generate the conversation (Topic)

Need

• Alternate session structure if needed• Be able to extend the session time if a peer require more time to discuss.• Be able to create a system that suite both parties availability and make the

coaching experience more relaxed and less pressure.• Two ways conversation (Advise & Feedback)• Relevant resource and information about how to be a peer coacher

• Require payment to access this information • Require payment to access this information

Online dating communicationplatforms / strategy


Chatting apps(Strategy / UI)


INTRODUCTIONThe Google Play Store:

• returns 0 relevant mobile applications for the search

term “mentor”

• returns 5 relevant mobile applications for the search

term “peer coaching”, with most focusing on other

areas of life, mainly health and wellbeing

A GOOGLE SEARCH:• returns 67,500,000 results for the search term “men-

tor” and;

• 1,830,000 for the search term “peer coaching”

Already we can see there is very little available in terms of

structured programs for people looking for mentoring or

peer coaching outside of the realm of health and fitness or

their own professional organizations.

In this analysis I will look at three different mobile applica-

tions and the structure of RMIT’s Mentoring Program.

MOBILE APPLICATIONS:

• LeaderAmp - http://www.leaderamp.com/

• PlanDo - https://plando.com/

• Coach.me - https://www.coach.me/

• RMIT Mentoring Program (only available to students):

• https://mentoring.rmit.edu.au/

From the analysis what you will see is that although there

are limited apps and services on the market this is even

more so limited by the need to either pay for a service or

be part of a particular organization making it difficult for

people of any industry to get mentoring or peer coaching

of any sort.

LeaderAmpLeaderAmp sells itself as an “AI Platform for Mobile

Coaching” using Artificial Intelligence, Expert Coaching

and Mobile Devices to provide unprecedented

results. Using “LeaderAmp uses the latest science

and metrology of leadership, to improve the odds of

leaders developing every quarter.”

Pressure Points• On starting the mobile application there seems to be

no way to actually create an account

This analysis went bust as the application must have you

contact them to join “the small group of early adopters”

PlanDoPlanDo on the other hand is a DIY career management

platform “that equips you to achieve, grow and contribute

everyday” this was listed as a “peer coaching tool”

• For individuals it’s your ticket to career progression and

greater work satisfaction, for life.

• For enterprise it’s creating dynamic, self directed work

environments. That means greater capability, productiv-

ity and engagement. It’s a catalyst for better relation-

ships and stronger leadership.

Pressure Points• On starting the mobile application there seems

to be no way to actually create an account

• This analysis went bust as the application must

have you contact them to join “the small group

of early adopters”

Peer Coaching &Mentoring


Peer Coaching Programs

PERSONA

“I’ve enjoyed my time as an aid-worker but the conditions and isolation can be hard to deal with, it would be nice to have some one to talk to who knows what I’m going through”

FRUSTRATIONS

• The Internet connection can be poor due to irregularly distributed connections.

• I only want to talk to people who are in the same area and are likely to have experienced the same things I have.

• Getting matched with people who aren’t in my own timezone.

• I’m not too sure what this peer-to-peer business is, but it sounds good. I just wish things were outlined a little clearer.

• Sometimes when we were talking we would run out of things to talk about, so it would be good to have a list of things that we can go to in case that happens.

• I was never too sure about my peer partner until the first conversation, and even then we weren’t too sure about what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.

• Apart from conversation (which didn’t even happen in my case) there is no real incentive to continue with the program.

GOALS

• Rematch if the peer I connect with is not responsive or not quite what I am looking for.

• Speak to someone about what is going on in life without the fear of judgment or being told “get over it”

• Match with someone in a similar field as me and be able to talk about the good and bad things that happen as part of our job

Anthony Willson

BACKGROUNDAfter studying to be a general practitioner, focusing on sexual health I

got bored of the same thing day in, day out after gradating, I never felt

like I was actually helping anyone, just going through the motions.

A friend of mine was going over to Africa as an aid worker and when

they came back while they spoke about how difficult it was, they also

said it one of the most rewarding things they had done. Not long after I

found myself applying for jobs in Somalia as a doctor.

That was nearly 5 years ago. Since then I have traveled all around the

world helping in times of disaster, but also as a general doctor in re-

mote areas that don’t have access to health care.

I feel very content in my current path in life but as time has gone on al-

though I still rewarded by helping others, the trauma and stories I hear

and see everyday has made me emotionally exhausted.

AGE 28

JOB Aid Worker

SECTION Education

STATUS Single

LCATION Somalia, Africa

PERSONA

“It would be great to feel understood and validated with someone else.”

FRUSTRATIONS

• Connection with someone whom she can discuss career in development and offer general support

• Resolving issues around work and life in Africa

• Find a peer that has had experience integrating aid work with starting a familyabout what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.


GOALS

• Matching with a disengaged peer

• Lack of talking points

• Lack of understanding about peer coaching

• Inability to rematch

• Some of the male aid worker I have matched with just didn’t understand some of the experiences I had, had while working

• I was never too sure about my peer partner until the first conversation, and even then we weren’t too sure about what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.


Claire Bennet

BACKGROUND

After completing her postgraduate degree in Education, Claire headed

to Malawi to become a volunteer teacher. Her motivations are to help

others less fortunate and help them make a better life for themselves.

She feels that it is the most gratifying type of work she can do with

her time. Although she loves her job, she is often homesick being in a

foreign country away from her large family. At 27 she is thinking about

starting a family soon and how it might f it in with her career in aid

work.

AGE 27

JOB Aid Worker

SECTION Education

STATUS Single

LCATION Malawi, Africa

PERSONA

“ ... preparation for the peer coaching could encompass more ‘training’ in coaching skills especially for those who do not have this role as part of their background already.” voluntary if it was seen as a potential barrier to people getting involved. I think southing like this would benefit not only the quality of the peer coaching, but potentially the aid sector more broadly...”

FRUSTRATIONS

• There are no structure or guideline to generate the conversation (Topic)

• Can not find update info about a group activity through AidSource site finding about what personal and work stuff to talk about, it would be good to have a form that we could fill out that gives us basic details about each other.


• No option to suggest for potential match

• The sessions structure is inflexible whichcreate pressure

• Don’t be able to resolve the issue within the session

GOALS

• Creating agenda for each session prior • On going support• Guidance on topics to be discussed• Training in coaching• Able to suggest what sort of person you would like to

be matched with• Alternate session structure if needed• Be able to create a system that suite both parties

availability and make the coaching experience more relaxed and less pressure

John Stamp

BACKGROUND

John is located in Ethiopia, he has been with the organisation for many

years. He has been thinking about the next move for his career

development. He joins the Peer Coaching Program to find someone

who he can discuss about problems and challenges at the workplace.

However, John often finds himself with a partner who comes from

different professional background and don’t have enough knowledge

to understand his problem.

John hopes that he can be helpful and constructive within the session,

but sometime he finds the guideline seem a bit resticted

AGE 28

JOB Aid Worker

SECTION Education

STATUS Single

LCATION Somalia, Africa

USER JOURNEY

This is the series of steps which represent a scenario in which Anthony might interact with the WhyDev and the Peer Coaching program

TASK FLOW

A task flow diagram shows how users travel through the system templates while performing a specific task;a) Login/Sign upb) Matching Processc) Coaching Process

TASK FLOW

a)

TASK FLOW

b)

TASK FLOW

c)

FEATURES

Facilitate a peer coach with tools to help him/her successfully become a good sounding board. A quick recap of previous discussion

Setting goals

Setting time for next session

Setting action

Setting a follow up action plan (optional)

Setting deliverable

Setting topic for next session

An overview of goals and action plans

Summary: help a coacher to provide what has been said by the coachee. Briefly summarize what you have understood from the session.

Create action plan: help a coacher to follow the converstion and keep track of the facts by paraphrasing a brief periodic recap of key points.

Follow up plan: To help the peer coaches to plan their future session.

SOLUTION: Built-in content organisorHelp a coacher to folw the converstion and keep track of the facts by paraphrasing a brief periodic recap of key points.

FEATURES

Simplifly the Peer Coaching Guideline and making it more accessible.

What is Active listen

Setting goals

Setting time for next session

Setting action

Setting a follow up action plan (optional)

Setting deliverable

Setting topic for next session

Effective peer coach

Summary: help a coacher to provide what has been said by the coachee. Briefly summarize what you have understood from the session.

Create action plan: help a coacher to follow the converstion and keep track of the facts by paraphrasing a brief periodic recap of key points.

Follow up plan: To help the peer coaches to plan their future session.

SOLUTION: Help TabsGlossary/help tabs that the end-users can use as a referent point to access to information on how to be an effective peer coach while having a session.

SITEMAP

DevPeers UX process Phase 1

Design

Transcript of DevPeers UX process Phase 1