DevOpsDays Madison 2016 - Humane Treatment of On-Call Engineers (Ignite)
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@CrayZeigh THE HUMANE TREATMENT OF ON-CALL ENGINEERS STOPPING THE BURN(OUT) WHILE FIRE-FIGHTING
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Transcript of DevOpsDays Madison 2016 - Humane Treatment of On-Call Engineers (Ignite)
@CrayZeigh
T H E H U M A N E T R E AT M E N T O F O N - C A L L E N G I N E E R S
S T O P P I N G T H E B U R N ( O U T ) W H I L E F I R E - F I G H T I N G
@CrayZeigh
B U R N O U T S U C K S
• anxiety
• depression
• chronic fatigue
• anger & irritability
• physical symptoms
• lack of motivation
• inability to focus
@CrayZeigh
@CrayZeigh@CrayZeigh
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@CrayZeigh
C H A N G I N G O N - C A L L P E R S P E C T I V E S
O N E P I E C E O F T H E B U R N O U T P U Z Z L E
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@CrayZeigh
O N - C A L L :
A N E M E R G E N C Y R E S P O N S E T E A M F O R T E C H N O L O G Y A S S E T S
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A C T I O N A B L E A L E R T S
M A K E O N - C A L L M E A N I N G F U L
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D O E S I T M AT T E R ?
C A N I T W A I T ?
C A N T H E A L E R T E D F I X I T ?
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B U I L D U P Y O U R S U P P O R TE Q U I P Y O U R T E A M W I T H T H E R I G H T T O O L S
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M A K E I T O K T O C A L L F O R B A C K U PW E ’ R E A L L O U T O F O U R D E P T H S O M E T I M E S
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@CrayZeigh- R O B M E E , P I V O TA L L A B S
“Software development, it turns out, is a team sport… And what’s worse,
encouraging the hero mentality leads to corrosive dysfunction in software
teams.”
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C U LT U R E C H A N G EC H A N G I N G T H E S T O R I E S W E T E L L A B O U T O N - C A L L
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R E T U R N T I M E I N V E S T E D T O E M P L O Y E E S
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S T O R I E S S H A P E C U LT U R E
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@CrayZeighS T R U G G L E I S I N T E R E S T I N G
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L E A R N I N G R E V I E W
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@CrayZeigh
M A K E O N - C A L L G R E AT A G A I N N O T S U C K
• burnout symptoms by Toptal - bit.ly/2eGD9sj
• Brains by Neil Conway - http://bit.ly/2f9gGop
• Jurassic Park by Michael Crichton & Universal Pictures
• Puzzle by Andreanna Moya - http://bit.ly/2f4RxZO
• Android Alert by VictorOps - http://bit.ly/2eTpq1G
• Climbing Anthozoan Mountain by Kaylin Bradley - http://bit.ly/2eTUr2L
• Runbook from GitLab - http://bit.ly/2e5kNNH
• Calling Backup - unknown
• Anachronism by Matt Stratton (yes, that one) - http://bit.ly/2eOFmC9
• Campfire in the dark. by Jerry Kirkhart - http://bit.ly/2e5w9RQ
• David Vs Goliath by Greg Foster - http://bit.ly/2fBqQyX
• #relaxation by Catherine Shyu - http://bit.ly/2eyooF9
• DevOps Unicorn from DevOpsDays Ohio 2016
