The essential quarterly newsletter for voluntary and community groups in

Devon promoting and providing technical and practical support

VOLUNTARY VOICE EDITION

DeVA Partners are

Regular Features:

DeVA Update, Voluntary Sector News, Funding Extra, Organisational Matters

and Volunteering Extra

Issue 9, February 2016

Name: Hilary Burr

Organisation: North Devon

Voluntary Services (NDVS)

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We're building vibrant, healthy communities.

News and Update 2

DeVA Partners welcome two new Chief Officers to the network

Two of our founding partners are welcoming in the New Year with new Chief Officers heading up their organisations, East Devon Volunteer Support Agency and North Devon Voluntary Services. DeVA is looking forward to their valuable input into the network supporting voluntary and community groups across Devon .

Name: Charlotte Hanson Organisation: East Devon Volunteer Support Agency (EDVSA)

Charlotte Hanson has a strong background for her new role, with over 17 years’ experience of

working at a senior level within the voluntary and community sector in Devon. Charlotte’s appointment will see a focus on strengthening EDVSA’s existing relationships with the voluntary and community sector, Public Sector and social investors, as well as exploring innovative and viable solutions to supporting individuals in need. She has been working with EDVSA over the last year as Business Development Manager and believes in the value of an enterprising approach to running projects that deliver social benefit.

Hilary Burr brings a wealth of

knowledge and experience of the

voluntary sector to NDVS as their

Interim Chief Officer.

As well as her 15 years’ experience

in managerial roles across the

voluntary sector, she brings with

her passion and enthusiasm. She

firmly believes that the voluntary

sector adds value to local

communities and can positively

impact the lives of individuals.

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Don’t forget you can find us on Twitter and Facebook to keep up to date with all the latest news.

Follow us on Twitter @Devon_VA Like us on Facebook Devon Voluntary Action

Review of DeVA Conference 2015: Social Action

DeVA’s Annual Conference 2016

Wednesday 12 October at Coaver Club, Exeter

This year’s conference will focus on

how to make your voice heard and

how your organisation can influence decision

makers and funders.

It will be more interactive than ever before!

More details coming soon.

Last November saw our annual conference for 2015 focusing on Social Action. We were delighted to

be joined by over 90 people representing a wide range of voluntary and community organisations

across Devon. We would also like to thank all the speakers and workshop leads for supporting the

conference and sharing their passion and knowledge.

We would love to know what you have implemented at your organisation if you attended the

conference, let us know at support@devonva.org

Details of this year’s conference are below—make sure you don’t miss out!

Networking Opportunities were also a success with a third of those leaving

feedback said the networking was one of the best things about the

conference with 96% rating it good or very good.

Youth Social Action seemed to make a big impact at the conference

and highlighted the #iwill campaign with delegates saying it was

something new to them and that they would be signing up to the

pledge. DeVA has signed up — have you? http://www.iwill.org.uk/

Other comments from the feedback included the need to improve

their communication and the power social media can have, and

business planning for longer term funding.

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S 4 Charities (Protection and Social

Investment) Bill update

The House of Commons committee stage for

the Charities (Protection and Social Investment)

Bill ended on 7 January 2016. During this stage

a number of amendments have been dropped,

while the government addition on fundraising

moves forward.

FUNDRAISING REGULATION:

The government has added a clause (Clause 7)

to enable them to set up a statutory fundraising

regulator, or for the Charity Commission to

resume responsibility.

HOUSING ASSOCIATIONS:

Tory MPs have overturned a clause (Clause 9)

that had been included in the bill by the Lords

in the summer of 2015 which would have

blocked the government’s plans to extend right

to buy to charitable housing associations.

DISQUALIFICATION OF TRUSTEES:

The Charity Commission will have new powers

to disqualify trustees (Clause 10) but no

additional funding is available to support this. It

was argued that the clause will protect charities

from terrorist and extremist abuse as well as

those convicted of money-laundering offences

and contempt of court.

Since then the Bill has been before the House of

Commons for the report stage and third reading

(26 January 2016).

CHARITY COMMISSION POWERS:

Calls for the Charity Commission to hold public

hearing into fundraising and to have direct

oversight of the new Fundraising Regulator

were rejected.

The House of Lords now has a chance to

consider the amendments made.

New Dormant Assets

Commission Set Up

The Cabinet Office has launched a commission,

that will be tasked with unlocking billions of

pounds worth of dormant assets, such as stocks

and shares that have been untouched for more

than 15 years.

The commission will be

chaired by Nick O’Donohoe

who is the outgoing chief

executive of Big Society

Capital.

The new policy drive builds on the success of

the Dormant Accounts Scheme where banks

and building societies contribute accounts that

have been untouched for 15 years to good

causes.

At the launch Nick O’Donohoe said: “Over the

past few years, I have been privileged to

witness first-hand how unlocking UK dormant

bank accounts for good causes has led to real

improvements in people’s lives. But there is so

much more potential. The Dormant Assets

Commission provides an exciting opportunity to

realise this, and I look forward to working with

the team to make this a reality.”

Government estimates show more than £1

billion of untapped sources of dormant assets.

The commission will work to identify assets

such as stocks and shares, pensions and bonds,

and insurance sectors. The funds collected will

go to a number of good causes in a scheme that

is set to be similar to that used by the Big

Lottery Fund for dormant bank accounts.

More information visit https://www.gov.uk/

government/news/dormant-assets-worth-up-to

-1-billion-set-to-revolutionise-charity-funding

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5 Fundraising Self Regulation Review Update

In the last newsletter (November 2015) we reported on the publication of the Fundraising Review and its recommendations which were accepted by the minister for civil society, Rob Wilson. In doing so, he agreed to make the appointment of the first chair of the new fundraising regulator that the review proposed. On Tuesday 17 November 2015, the minister announced that Michael Grade, Lord Grade of Yarmouth, will be the interim chair of the new fundraising regulator. Lord Grade will have responsibility for getting the new regulator up and running and initially be in post for 12 months. Sir Stuart Etherington, Chief Executive of NCVO and co-author of the fundraising review said ‘Lord Grade is a substantial figure with the experience to drive through the changes that must be made. He is a highly experienced chair, having chaired both the BBC Board of Governors and been executive chairman of ITV. He has a clear commitment to public service along with a strong understanding of marketing, not least from his seven years as chairman of Ocado. I have every confidence that under his leadership the new fundraising regulator will become the body it needs to be in order to secure public trust.’

A month later on 16 December 2015, former chief executive of the Big Lottery Fund Stephen Dunmore was announced as the interim chief executive of the new regulator. Dunmore will work alongside Lord Grade and is looking to make the new fundraising regulation fully operational by this Spring. This is another strong appointment bring with him a wealth of experience and knowledge. Also in the news, the Institute of Fundraising and PFRA have asked the largest fundraising charities to contribute to the set-up costs for the new regulator. As well as this, Charities Aid Foundation has agreed to hold the funds in trust and provide a working capital facility which will allow the new body to be established and start work as soon as possible. And finally, a working group has been set up to look at the Fundraising Preference Service (FPS). The purpose is to determine how the FPS should be set up and operate. It will be chaired by George Kidd, Chief Commissioner at the Direct Marketing Commission. For more information on the review and its

progress to date, visit the NCVO website at

https://www.ncvo.org.uk/fundraisingreview

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6 Volunteering - what to look out for in 2016

There are high hopes that 2016 will see the voluntary sector show its dependability shining through

following the fundraising scandal and subsequent review (see news on page 5). Here are a few things

to look out for in the coming year.

Government Policy—The three-day pledge In the conservative election manifesto was a three-day pledge for paid

volunteering. It is still unclear exactly what this will look like but as it has

the PM’s personal backing it is something to watch for.

Quality over Quantity The number of volunteers you have is not necessarily important but the quality

of the volunteer work by those people who support you in this way is.

Volunteering can have huge benefits to people from reducing social isolation to

increasing employability.

There are a range of reports out highlighting the positive effects volunteering can have on individuals,

including one asking whether doctors should prescribe volunteering to patients (http://

www.theguardian.com/voluntary-sector-network/2016/jan/18/is-it-time-to-prescribe-volunteering).

Effective Trustees This year will see more focus on trusteeship. How diverse is your

board? Are you one of the 2% of registered charities with a young

person as a trustee? Do existing board members understand their

roles?

Having a range of experiences, perspectives and knowledge on your

board is essential to good governance.

Volunteer Management As we all know, volunteers offer great value

to organisations but they are far from being cost free. Ensure your have good volunteer management

in place. DeVA Partners run Volunteer Managers Forums across Devon offering practical advise and

great networking opportunities. Look out for the next one near you at www.devonva.org/whats_on.

If you want something more formal, DeVA partner Teignbridge CVS will be running NOCN Level 2

Award in Managing Volunteers from April 2016. The accredited course is designed for anyone

managing or coordinating volunteers within their role. For more information email Katie at

services@teigncvs.org.uk.

DeVA will continue to promote the value of volunteering to statutory partners at both local and

county levels.

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Its quick and easy to use and gives you control over the management of your opportunities. Why not have a look at www.devonva.org/volunteer_connect_devon.

Use Volunteer Connect to find volunteers

the website is easy and accessible; I instantly found all the details of my group and the volunteering opportunities with the right contact details!

Allen Lewis from Son-Rise Cup for Autism and Tavi Specials FC

If you haven’t used it yet to help you find volunteers what are you waiting for?

Make a lasting Impression:

Volunteer Recruitment

We all want to feel that the service we offer is appreciated and valued whether we are paid or doing an activity on a voluntary basis. Ensuring you give the very best first impression is really important when recruiting volunteers. With so many volunteer opportunities out there, are you doing enough to stand out? Remember quality over quantity!.

Have you looked at your Recruitment Policy lately? This should be the same as your policy for recruiting paid staff, and include items on Equal opportunities training and expenses. Make sure you have a recruitment check list, follow it and you are more likely to succeed in recruiting the volunteers you need. For more information have a look at our Involving People guidance at http://www.devonva.org/information_and_guidance or contact us to see how we can help you. Your local volunteer support service can be found at http://www.devonva.org/volunteer_support_service.

Take some simple steps to improve appeal to more people looking to volunteer. Consider making your

volunteer opportunities more flexible to fit in with people’s lifestyles and offer ‘micro’ opportunities.

Where possible tap into people’s interests and hobbies such as keep fit and cooking!

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8 ‘No excuses for not filing

accounts’ says Charity

Commission

The Charity Commission has published a sample

of excuses it has been given by charities for not

filing their accounts on time. This is a serious

message from the Charity Commission as nearly one-third of charities’ accounts filed are of

‘unacceptable quality’. Having accurate accounts is key for transparency and public trust in charities.

Excuses received by the commission include:

‘I don’t have access to the internet’ - this excuse was sent on an email!

‘I’m not involved with this charity’s requirements, I am a Trustee’

‘I already did it … last year’

‘Computers are satanic’

‘My boot came open on the motorway and the papers went down the M1’

If a charity’s income is over £25,000, accounts must be filed with the Commission. Despite this, thousands are in default. According to the Charity Commission, failure to do so indicates a lack of transparency on the part of the charity. It may affect the charity’s reputation and in extreme cases can jeopardise trust in charity as a whole.

To avoid this, the commission advises trustees follow 3 easy steps:

1. do not wait until you

approach the 10 month

deadline; when you have the

documents, submit them

2. ensure you have a password

to access the commission’s

online services or ensure that

you know who within the

charity has the password

3. know that submission is the

collective responsibility of the

entire trustee body, not just

the treasurer or secretary for

example

The Charity Commission is now launching a campaign targeting those charities who have defaulted.

William Shawcross, chairman of the commission said:

“Although these excuses are amusing, there is a serious point – after a difficult year for charities, it is

essential they do all they can to be open about their finances. I hope trustees take note and file their

accounts. If not, they could be hearing from the commission soon.”

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S 9 Mandate Fraudsters increasingly targeting Charities

Not heard of ‘mandate fraud’ before? If not it’s something you should be aware of as charities are

increasingly being targeted in this fraud according to Action Fraud, the national fraud and cyber crime

reporting centre.

Mandate fraud occurs when the fraudster tricks a victim into changing bank account details, in order

to divert legitimate payments intended for a genuine organisation (eg a charity supplier) to bank

accounts instead controlled by fraudsters. This often involves the fraudster impersonating an

organisation representative, either by email, direct mail or telephone communication. The fraudster

may also use headed paper and/or the company logo to lend credibility and to gain the charity’s trust.

The fraudsters are good at what they do, so thinking you would never be tricked is not safeguard

enough. Always treat changing bank accounts is an unusual occurrence and therefore any request

to update records should be treated with suspicion. Changes should be authorised at a senior level.

More information and guidance visit:

Metropolitan Police have guidance and posters to download to inform staff at

http://content.met.police.uk/Article/Mandate-fraud/1400013159214/1400013159214

Action for Fraud website where you can also report suspected fraud at

http://www.actionfraud.police.uk/mandate-fraud

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Donations

and Gifts Grants

Time to diversify your income?

It has never been more important for voluntary groups to have a well balanced array of income generation, appropriate to the group’s objectives. Different income types need to be accessed and managed in different ways and involve different relationships with the funder or purchaser. The advantages of one income stream over another lies largely with your group’s aims and objectives.

There are four basic types of income for the voluntary sector.

Having a robust funding strategy in place will increase your financial security and better achieve your mission. If you’re not sure where to start then the National Council of Voluntary Organisations (NCVO) has created an income spectrum guide designed to help you find the right mix of funding by looking at your own income streams and the risks of these running out: https://www.ncvo.org.uk/images/documents/practical_support/funding/sustainable-funding/NCVO%20Income%20Spectrum.pdf

Open

Market Contracts

This is usually unrestricted funding - the donor

usually trusts the organisation to spend the

money inline with its aims and objectives. Can

include community fundraising, corporate

sponsorship, legacy giving and much more.

Funding is restricted to delivering agreed

objectives and outcomes. Organisations

usually have to go through an application

process. Progress to achieve the outcomes is

monitored.

This is income for providing a service or

products according to agreed terms with a

purchaser. For voluntary sector they are

mainly public authorities but can include

private companies. Usually involve a tendering

process and monitoring throughout contract.

You ask for

support

You meet the

consumers

requirements

This is selling products and services to

consumers which is not part of a structured

contract. Examples include retail and training.

This type of income can be part of the

organisation’s objectives or just to generate a

profit which is unrestricted.

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Top Tips for Text donations

Text donations are an easy way for your supporters to engage with your fundraising. It has been

reported that over £6 million was raised for Children in Need in 2015 through text donations alone.

There are a number of fundraising platforms which offers a text donation service. Do some research

to find the one that best suits your organisation before signing up to any.

Once you have chosen here are a few top tips:

Three Organisations chosen to run Cabinet Office’s

fundraising training programme

Three organisations have won the tender to run the Cabinet Office’s small charities fundraising

training programme - the Foundation for Social Improvement in partnership with the Small Charities

Coalition and digital fundraising platform GlobalGivingUK.

The programme will run between February and June 2016.

The FSI will be running training courses with a two day event for the South

West being held in Bristol on 14 and 15 April (http://www.thefsi.org/

services/training/bristol/). The event is made up of a range of full and half

day workshops allowing you to book what your organisation is most interested in.

The Small Charities Coalition is looking at volunteer mentoring and can provide

fundraising match through the programme (to register your interest email

info@smallcharities.org.uk).

GlobalGivingUK is running a series of webinars and workshops including one in

Plymouth (to register for a webinar or receive information on the Plymouth

workshop register at http://www.globalgiving.co.uk/dy/v2/workshop/

crowdfunding-in-england/).

Think about the code you want to use

find one that reflects your campaign or

charity .

Consider trying text donations for a

specific project

Remember to include the code in all marketing

if people don’t know about your code they won’t be able to donate by it.

For a list of text donation supporting fundraising platforms visit http://itforcharities.co.uk/internet-

resources/mobile-donation-services/

gives supporters something to aspire to when texting.

It will also allow you to review its impact.

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12 Voluntary Voice Election Results Special

One of the ways in which the voice of our sector is heard is through the Voluntary Voice programme which is supported by Devon County Council. Voluntary Voice is the process through which representatives from voluntary organisations obtain their mandate to speak on behalf of the sector on various strategic partnerships. It is in the interest of both statutory and voluntary organisations that the right people are in the room and that they have a mandate to speak on the behalf of their peers. By having elected representation in the partnership smaller voices can be heard. Devon Voluntary Action (DeVA) co-ordinates the Voluntary Voice programme with elections for

mandated representatives held every two years with the last elections held at the end of 2015. In that

election we were looking for mandated representatives for seven county strategic partnerships. Each

partnership has a Lead and Deputy mandated representative. The new mandated representatives

took up their roles from January 2016 and the results are in the following pages.

The election process involved individuals through their organisation expressing an interest in the

relevant representative role and where more than one expression of interest was received the wider

voluntary sector were asked to vote for who they wanted to represent them at the partnership.

What will mandated representatives be expected to do? Representatives will: Be asked to speak on behalf of the wider VCS sector (not just their own organisation) to ensure

that the views and experiences of the sector are included in discussions. Be expected to attend meetings (or forums etc.) and their original organisation will need to

understand the commitment this entails. Be expected to actively participate in meetings and take note of the relevant issues to report

back to the wider sector via Voluntary Voice. Communicate with the people they represent before and after meetings using the Voluntary

Voice team and the formal reporting processes. Respect the confidentiality of any sensitive material

disclosed during meetings and to declare any conflicts of interest (e.g. if services are being designed which their organisation might later wish to tender.)

If they are unable to attend, arrange for the elected deputy

to represent the sector, ensure that they are briefed and have access to the relevant papers.

For more information including reports of the meetings, please

visit www.devonva.org/voice_and_influence .

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13 1 - Devon Strategic Partnership (DSP)

The DSP is a Local Strategic Partnership whose focus is on delivering real improvements to the issues that matter the most to the people of Devon. A representative from VCS is invited to attend when there are relevant items on the agenda; whilst they are not a permanent member of the board, in practice they are invited to each meeting (three times a year).

Lead Representative: Diana Crump, Living Options Devon Deputy Representative: Debbie Avery, Westbank For more information on Devon Strategic Partnership visit: https://new.devon.gov.uk/devonsp/about-us

2 - Safer Devon Partnership

The Safer Devon Partnership aims to enable the people of Devon to feel and be safe, in their home and in their communities. Partners include all four of the Community Safety Partnerships in the County, the Police, Fire and Rescue Service, Clinical Commissioning Groups, Public Health, Police and Crime Commissioner, Probation Service and the Youth Offending Service. Together we are stronger.

Lead Representative: Greg Davis, Devon Communities Together

Deputy Representative: Natalie Coen, Teignmouth Surf Life Saving Club For more information on the partnership visit: http://www.devon.gov.uk/text/index/councildemocracy/publicsafety/saferdevon.htm

3 - Devon Children Young People and Families Alliance Executive Group

Devon County Council has established a Children’s Alliance to provide partnership leadership and governance for the improvement of outcomes of all children and young people in Devon.

The Executive Group will provide a more formalised structure to the wider Children’s Alliance by providing the strategic response to priorities raised through the Alliance. The main purpose will be to monitor implementation of the Children and Young Peoples Plan and relevant commissioning strategies, oversee joint funding, make best use of collective resources and determine sub-group arrangements. The Executive Group will need to meet at least every three months and has two lead representatives.

Lead Representative: Mark Goodman, VOYC Lead Representative: Matt Bell, Exeter Community Initiatives Deputy Representative: Natalie Coen, Teignmouth Surf Life Saving Club For more information visit: http://www.devonchildrensalliance.org.uk/about-us/executive-group/

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12 4 - Provider Engagement Network (PEN)

Devon County Council and the two Clinical Commissioning Groups are committed to engaging and working collaboratively with all of Devon’s Health and Social Care Market. The aim is to work together to find creative solutions to old problems, to develop

working partnerships and a solution focussed approach to problem solving.

Lead Representative: Debbie Avery, Westbank

Deputy Representative: Mike Page, Pre-school Learning Alliance

The Provider Engagement Network is a vehicle through which Devon County Council (Adult

Community Services) communicates with and consults providers, from both the private and

voluntary & community sectors. Details can be found on the PEN website:

https://new.devon.gov.uk/providerengagementnetwork/provider-engagement-network/

5 - Devon Safeguarding Children Board

Children in Devon are best safeguarded when key agencies work together effectively. Devon Safeguarding Children Board is designed to help ensure that this happens. The core membership of Safeguarding Children Boards is set out in the Children Act 2004 and includes representatives from local authorities, health, police, education and others including the voluntary sector. The objective of the Board is to coordinate and ensure the effectiveness of their member agencies in safeguarding and promoting the welfare of children living in Devon.

Lead Representative: Mark Goodman, VOYC Deputy Representative: currently at election stage For more information on the Devon Safeguarding Children Board visit:

http://www.devonsafeguardingchildren.org/board/about-the-board/

6 - Joint Strategic Needs Assessment (JSNA) Steering and Development Group

A Joint Strategic Needs Assessment (JSNA) looks at the current and future health and care needs of local populations to inform and guide the planning and commissioning (buying) of health, well-being and social care services within a local authority area. The JSNA Steering and Development Group will oversee the production and development of Devon’s joint strategic needs assessment and its supporting documents and that is developed in line with national requirements to inform the commissioning process. Lead Representative: Nora Corkey, Devon Communities Together Deputy Representative: Mike Page, Pre-school Learning Alliance For more information on the JSNA visit: http://www.devonhealthandwellbeing.org.uk/jsna/about/

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7 - Devon Local Nature Partnership The Devon Local Nature Partnership will provide a strong, championing voice for the county’s unique and hugely important natural environment. It will embed the value of the high quality natural environment into decision-making processes and improve co-ordination of delivery across Devon, in order to secure and enhance the intrinsic value of Devon’s natural environment and its associated links with the cultural environment; while brokering the optimum economic, social and health benefits that the natural environment can provide for everyone visiting, living or working in Devon.

Lead Representative: Lyn Winter, North Devon Voluntary Services (NDVS) Deputy Representative: vacant The Board meets four times a year. For more information on the Devon Local Nature Partnership visit: http://www.naturaldevon.org.uk/about-us/

Voluntary Voice Stakeholders

In addition to the mandated representatives for the county strategic partnerships, there are also a number of Voluntary Voice Stakeholders. The Stakeholders are sector specialists who have a specific interest in and experience of a particular area who are available to attend meetings at short notice and on an ad hoc basis. Voluntary Voice Stakeholders will be required to report back to the sector using the voluntary voice

processes and when it is possible to collect views from the sector before a meeting if time allows.

Voluntary Voice Stakeholders areas of interest are:

Health & Wellbeing Arts

Children and Young

People

Community Solutions

Older People

Environment

Economy and Enterprise

More information can be found at www.devonva.org/voluntary_voice_stakeholders

www. devonva.org Follow us @Devon_VA

East Devon Council for Voluntary Service

Younghayes Centre, 169 Younghayes Road, Cranbrook EX5 7DR

Telephone: 01404 549 045

Chief Officer: Charlotte Hanson

Email: admin@edvsa.org.uk

Website: www.edvsa.org.uk

South Hams CVS

The Cottage, Follaton House, Plymouth Road, Totnes TQ9 5NE

Telephone: 01803 862266

Chief Officer: Jill Davies

Email: cvs@southhamscvs.org.uk

Website: www.souhhamscvs.org.uk

Involve—Voluntary Action in Mid Devon

Sunningmead Community Centre, Lazenby Road,

Tiverton EX16 4AL

Telephone: 01884 255734

Chief Officer: Karen Nolan

Email: office@involve-middevon.org.uk

Website: www.involve-middevon.org.uk

Teignbridge Community and Voluntary Service

36-38 Market Street, Newton Abbot TQ12 2RX

Telephone: 01626 326120

Chief Officer: Sue Wroe

Email: office@teigncvs.org.uk

Website: www.teigncvs.org.uk

North Devon Voluntary Services

Suite 206, Queen’s House, Queen Street, Barnstaple, EX32 8HJ

Chief Officer: Hilary Burr

Telephone: 01271 866300

Email: admin@ndvs.org.uk

Website: www.ndvs.org.uk

West Devon Community and Voluntary Services

13 East Street, Okehampton EX20 1AS

Telephone: 01837 53392

Chief Officer: Karen Nolan

Email: info@westdevoncvs.org.uk

Website: www.westdevoncvs.org.uk

support@devonva.org Like us Devon Voluntary Action

0845 6099901

01803 849234

DeVA’s Company Number 8711291 and Charity Number 1158671