Developing Your Leaders' Emotional Intelligence | Webinar 02.03.16
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Transcript of Developing Your Leaders' Emotional Intelligence | Webinar 02.03.16
What you should take-away:
EQ serves as the building block for professional success.
Four key competencies to focus on to develop EQ with your leaders.
Developing EQ will improve the performance of your organization.
Smart people (high IQ) will generally be more successful than their peers, because IQ is the best predictor of success.
True or False.
Average IQ people outperform high IQ people 70% of them time…
90% of top performers are also high in emotional intelligence
People with high EQ make more money.$29,000 more per year than people with a low degree of EQ.
EQ is an important workplace skill and predictor of success in all types of jobs.
SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.
Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results.
Source: Travis Bradberry, Emotional Intelligence 2.0
Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision MakingChange Tolerance
Communication
Customer Service
Flexibility
Assertiveness
Teamwork
Accountability
Social SkillsPresentation Skills
Emotional intelligence is the foundation for critical skills.
The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…they are the entry-level requirements for executive positions…
…emotional intelligence is the sine qua non of leadership. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader.
Source: Daniel Goleman, What Makes a Leader, Harvard Business Review
Emotional Intelligence EQCan be learned and unlearned
The connection and interaction of the emotional and rational parts of our brain
Strategies to adopt and improve
Attitudes, choices and behaviors
Emotional Intelligence Appraisal
13.7%14.7% 14.8% 15.1%
18.3%16.7%
31.0%
19.0% 18.5%17.1%
14.0% 13.8%
2003 2004 2005 2006 2007 2008
High EQ Skills Low EQ Skills
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)
WHAT I SEE WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
Self-Awareness
Social Awareness
Self-Management
Relationship Management
Source: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves
Self-Awareness
People high in self-awareness understand what they do well, why they perform well in a variety of situations, and they understand their emotional responses to various stimulations and people.
PERSONAL COMPETENCE | WHAT I SEE
Assessments Strategies Feedback
Building Self-Awareness
• Strengths and motivators
• Values
• Keep a journal • Debrief stressful
situations
• 360 reviews• Ask for
observations
Some ideas on assessments…
MEIS
Multifactor Emotional
Intelligence Scale
ECI
Emotional Competence
Inventory
SASQ
Seligman Attributional Style
Questionnaire
EQ-i
Reuven Bar-On’s EQ-i
Recommended Resource
Emotional Intelligence Video
Series
• What is Emotional Intelligence?• Developing Self-Awareness• Developing Self-Regulation• Developing Self-Motivation• Developing Empathy• Developing Effective
Relationships• Emotional IQ and DISC
Self-Management
People with high degrees of self-management are able to use their awareness of their emotions to guide and direct their actions and behaviors towards positive outcomes.
PERSONAL COMPETENCE | WHAT I DO
Self-Management Improves with Maturity
65
68
7172
Gen Y Gen X Boomer Traditionals
80-89 = a strength to build on70-79 = with a little improvement, this could be a strength60-69 = something you should work on
Building Self-Management
Conflict Resolution• Listening skills• Problem solving• Negotiation • Analytical skills
Decision-Making• Impulse control• Time and patience
Goal SettingKnow where you are, to know where you’re going
Optimism• Humor• Future and vision
Social Awareness
People that are socially aware are able to accurately comprehend the actual emotions of those around them, even if they are experiencing different emotions in the same situation.
SOCIAL COMPETENCE | WHAT I SEE
Building Social Awareness
Observation
• Body language
• Verbal tone• Word choice
Social Gatherings
• Find common ground
Active Conversation
• Ask questions
• Connect in the moment
• Learn more than tell
Relationship Management
Relationship management is the ability to use our self-awareness of our emotions, awareness of the emotions of others to build and maintain effective and rewarding personal and professional relationships.
SOCIAL COMPETENCE | WHAT I DO
Written Communication
Channels and Impact
Presentation Skills
Visual Information
Ideas and Persuasion
Verbal Communication
Inform, Persuade and
Teach
Feedback
Giving and Receiving
Building Relationship Management
Relationship Management
Social Awareness
Self –Management
Self –Awareness
Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision Making
Change Tolerance
Communication
Customer Service
FlexibilityAssertiveness
Teamwork
Accountability
Social Skills
Presentation Skills
Working Well With Others
Diversity Video Series
• What is Diversity?
• The Diversity Continuum
• The Mistake of Stereotyping
• The Power of Inclusion
• Diversity Equals Greatness
Developing Emotional Intelligence
Emotional
Intelligence Video
Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
Building Relationships
Cutting Edge Communication:
Building Relationships
• Fast-paced and short• Character-driven TV style
comedies• New approach to reaching
today’s learners• Laughing, discussing and
reacting to behaviors
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Presenter:
Chris Osborn
Vice President of Marketing
@chrisosbornstl.
Host:
Jessica Petry
Sr. Marketing Specialist
@JessLPetry