Developing Roles

Developing Roles

The aim of this unit is to ensure that delegates realise the importance of fully understanding the aspects of their role that they are planning to delegate.

Developing Roles

Core competency:

• Identifies appropriate roles and tasks for delegation.

Developing Roles

Key learning outcomes:

on completion of this unit learners should be able to:

• Identify the tasks or aspects of their role that can and/or ought to be delegated.

• Create a 'position contract' for each member of their team.

Developing Roles

How do you know what tasks to delegate?

• Many managers return to the workplace confused about what types of tasks to delegate. It is tempting to delegate those tasks you feel less able to complete effectively.

• In the words of Sir John Harvey Jones—management guru, author and one time CEO of ICI: “only do what only you can do”.

Developing Roles

Delegating your workload :

One should only delegate those tasks in which you are already competent.

• Create an organisation chart as though you are a mini business in your own right.

This means dividing each aspect of your job into key roles.

Developing Roles

Write a job description for each aspect, including a person profile.

• This means what each function involves.

Create an operations manual for each aspect.

• This means clearly define how each part of the job should be carried out; including the standards you expect.

Developing Roles

A position contract :

Anyone can delegate a part of your job, having given clear instructions on what and how you want it to be carried out.

• Why should you be competent in a task yourself before delegating it?

• How can this method be used to increase, rather than reduce, individual creativity?

• What are the benefits to you in this system?

Developing Roles

• How can you use this method to improve your strategy in delegating to the team?

• How do you increase your value to the business by delegating your workload?

Developing Roles

Review of case study—Anita

• Where did Anita go wrong?

• Can you explain Anita’s feelings about the situation?

• What could she have done to ensure this situation did not occur?

Developing Roles

Summary:

• Think of your job role as a microcosm of an organisation.

• Fully understand the “whats” and “hows” of each aspect of your role

• Delegate those aspects in which you are already competent

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