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Learning Objectives:

To develop ability to structure, analyze, and identify actionable

agendas for real life managerial situations

To enable appreciation of inter-dependencies in various functional

areas in an organization

To sensitize participants to general management perspectives.

To provide tactical ability to connect organization to functional

management strategies

To expose them to leadership and managerial skills.

Managing priorities and conflicting demands for resources

Creating and fostering a culture that values and knows how to

deliver rapid results

Establishing benchmarks and criteria for people management

Learning Contents:

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INTRODUCTION TO MANAGEMENT SKILLS:

The Critical roles of Management Skills in Public Service

The Skills of Effective Managers

Essential Management Skills in Public service

What Are Management Skills?

Improving Management Skills

An Approach to Skill Development in Public Service

Leadership and Management in Public Service

Diversity and Individual Differences in Public Service

2. PERSONAL SKILLS

DEVELOPING SELF-AWARENESS

Assessing emotional intelligence Determining values and priorities Identifying cognitive style Assessing attitude toward change

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Understanding core self-evaluation

MANAGING PERSONAL STRESS

Coping with stressors

Managing time

Developing resiliency

SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY Using the rational approach Using the creative approach Fostering innovation in others

3.INTERPERSONAL SKILLSBUILDING RELATIONSHIPS BY COMMUNICATINGSUPPORTIVELY

Coaching Counseling

ListeningGAINING POWER AND INFLUENCE

Gaining power Exercising influence Increasing authority

MOTIVATING OTHERS

Diagnosing poor performance Creating a motivating environment Rewarding accomplishments

MANAGING CONFLICT

Identifying sources

Selecting strategies

Resolving confrontations

Exercises and case studies

4.GROUP SKILLS

EMPOWERING AND DELEGATING Empowering others

Delegating Sharing power

BUILDING EFFECTIVE TEAMS AND TEAMWORK

Diagnosing team development Building teamwork

Fostering effective team leadership

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LEADING POSITIVE CHANGE

Creating positive deviance Leading positive change Mobilizing the capabilities of others

5.

COMMUNICATION SKILLS/ PERFORMANCE APPRAISAL

MAKING ORAL AND WRITTEN PRESENTATIONS

Formulating strategy and structure utilizing an enhanced styleCONDUCTING INTERVIEWS

Conducting general interviews Conducting specific purpose interviews

CONDUCTING MEETINGS

Conducting productive meetings

PERFORMANCE APPRAISAL.

Key elements in appraising performances