Developing E ective Corporate Travel Policy · 2017-11-16 · monthly to see how travel expenses...

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AN EBOOK BY: Developing Eective Corporate Travel Policy The Keys to Managing Employee Expenses and Compliance

Transcript of Developing E ective Corporate Travel Policy · 2017-11-16 · monthly to see how travel expenses...

Page 1: Developing E ective Corporate Travel Policy · 2017-11-16 · monthly to see how travel expenses are tracking against your budget. *Expense percentage represents the number of expenses

AN EBOOK BY:

Developing EffectiveCorporate Travel PolicyThe Keys to Managing Employee Expenses and Compliance

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ContentsIntroduction ...................................................... 3

Essential Elements of a Corporate Travel Policy .......................... 4

Current Travel Practices ................................. 5

Organizational Goals of the Policy ............... 6

Determining a Budget .................................... 7

Outlining the Policy ......................................... 9

Policy Introduction ........................................ 10

Travel Partners and Negotiated Discounts .................................... 11

Responsibility, Authorization and Permissions ............................................. 12

Duty of Care and Other Obligations ............ 13

Policy Exceptions ............................................ 14

Expense Reporting and Reimbursement .............................................. 15

Reimbursable Travel Expenses .................... 16

Non-Reimbursable Expenses ....................... 17

Driving Compliance ........................................ 19

Summary .......................................................... 21

Contact Us ........................................................ 22

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Business travel is a powerful tool for organizations across the board, driving expansion and growth for employees and balance sheets alike. But without a clearly defined corporate travel policy, these investments can also result in a disorganized mess that can cost your company money and create unnecessary risk. Managing the complex process for corporate business travel—including travel booking, associated expenses and reimbursement--is no easy task due to all the moving parts and constant need for close oversight. Furthermore, the cost of travel can quickly get out of hand without the proper guidance, resulting in substantial charges to your company.

To efficiently manage this highly complex and expensive business process, strategies are needed to facilitate management across your company. This is where the corporate travel policy comes into play. A well-crafted travel policy will enable your organization to better manage expenses, booking practices and traveler expectations, all while addressing overarching organizational goals such as controlling travel spend, or implementing a simplified employee expense reporting and reimbursement process.

While a well-crafted policy is a great way to control costs and manage process complexity, control must be balanced with the ability to provide employees with flexibility in planning and booking business travel arrangements. Managing budgets, eliminating fraud and cutting down on excessive spending is a necessity, but it doesn’t have to come at the expense of traveler comfort and happiness.

Whether your company has twenty employees or twenty thousand, an effective corporate travel policy is an essential tool for you. Too often companies rely on employees to book travel with the hopes they will choose a reasonable rate for airfare, accommodations, meals and transportation. But what’s considered “reasonable”? And by whose definition? By having documented travel policy guidelines in place, many of these gray areas can be avoided, eliminating traveler confusion and guesswork while also saving your company money in the process.

Now the question is, exactly how do you go about creating a corporate travel policy?

Introduction

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Understanding the Policy

When creating a corporate travel policy for your organization, some key elements must be considered at the outset. First, your policy must be clear, concise and accessible to every employee. If a policy is not easily understood and enforced, or if it’s not made readily available to employees, it will never take off within the organization. Additionally, the policy must be developed, implemented and managed through a fair and responsible approach, and some level of accountability must also apply to every employee in the organization. Lastly, the policy must seek to manage compliance, fraud and costs while also ensuring traveler safety.

While the idea of a travel policy is to set standards for employee travel and expenses, minimize risk and ideally save money for your company, guidance should always keep the traveler at the forefront. Creating a policy that is too restrictive can limit the intended effect of the business investment and result in unhappy travelers. A balance must be struck between reasonable accommodations and employee expectations.

What’s offered here are more general guidelines to help you build a successful corporate travel policy within your organization. As we move forward in the process, you will need to lean on specific knowledge about your company and the travel practices that are generally followed by employees.

Essential Elements of a Corporate Travel Policy

Tips to Remember

Below are some helpful reminders when crafting your travel policy:

• Make sure the policy is clear and simple to follow for all employees

• Ensure the policy stays up to date as rules, partners and discounts may change overtime

• Build the policy so it manages to the average traveler within the organization; note many companies will allow for policy exceptions for lengthier trips or for executive leadership

• The policy should allow for reasonable accommodations, it should not require employees to spend hours seeking out the lowest possible rate for travel and lodging

• When setting restrictions within the policy, be sure to lay out clear explanations for why limits are being set across each category

• You should seek out travel partners so that business travelers and the company may obtain discounts and preferred pricing

• Ensure that your policy enforces legal compliance with IRS standards, that documents and receipts are stored for the recommended three years and all the required documentation is properly filed

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Questions to Ask

As you begin to craft a corporate travel policy for your organization, it’s important to understand how travel and related expenses are currently managed within your company. Answers to several key questions can give you a clear sense of your company’s current situation:

• How is travel currently booked? (air, hotel, car rental)

• What is the process for employee reimbursement?

• Who is responsible for booking travel?

• On average, how many days in advance is travel booked?

• What is the average cost of booked travel? (Include: hotel, airfare, car rental, meals)

• What is the general level of travel being booked? (Business class airfare, 3 star hotels, upgraded car rentals, etc.)

• Who is overseeing and approving booked travel?

• On average, how many employees are being booked for each trip?

Just from these questions, you can see there is a lot of room for variance within the organization. For companies that have no policy or loose enforcement, it can be a difficult task to track down all the different approaches. Despite the difficulty, understanding current booking practices within your organization will provide lasting benefits moving forward.

Knowing Your Audience

There are substantial pitfalls in crafting a policy without the input of team members and key stakeholders, as it can result in lower policy compliance and unhappy travelers. Understanding how travel and related expenses are managed is critical to forming or adjusting a policy to generate greater compliance. Enforcing too rigid a policy will be met with resistance, spurring out of policy travel bookings and resulting in greater travel costs. An agreeable policy that can meet some of the needs and expectations of the employee is important.

Once you have an understanding of how your company manages its travel and related expenses, it’s time to document your organization’s reasoning for implementing a travel policy.

Current Travel Practices

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Identifying Goals

Companies often implement a travel policy to get control of expenses related to business travel because of rising costs and complexity, or an increased frequency of employee trips. Whatever the reasons, having a firm grasp on your company needs and the ability to define goals for its travel policy are imperative.

To get started, ask questions to get at the priority goals of the policy including how your new policy can:

• Improve the safety of employees

• Reduce travel and accommodation expenses

• Clearly outline what the company will reimburse (and won’t)

• Help expedite the reimbursement process

• Help ensure legal and IRS compliance

• Reduce risk for the company and employees

Gaining Support

As you begin to form the policy itself, understanding the goals of your organization will aid in setting rules and guidelines. Remember, as you set guidelines regarding expense spending, it’s important to document the reasoning behind the rules you put in place. This will help alleviate any potential negativity surrounding your policy as travelers will see a clear reasoning behind any new restrictions that may impact their typical approach to booking travel. While some changes may be unpopular at first, the need to construct a uniform approach is the most important part of this process. Make sure employees understand and feel a part of it by emphasizing how the financial health of the company overall impacts every employee.

With these answers, you now have insight into how your company books its travel under the current system, and what your company aims to gain from implementing a travel policy. So, what’s next? In the section ahead, you’ll see how companies are setting budgets for their business travelers.

Controlling costs is a major concern for organizations, and one of the main motivators for companies adopting a travel policy. The Global Business Travel Association reported that worldwide business travel spending will exceed $1.3 trillion in 2017, with U.S. companies spending $293 billion.

Organizational Goals of the Policy

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After you have identified the internal processes and goals of the organization, it is now time to set guidelines and recommendations for your travel budget. Before implementing standards around policy you must determine the limits your organization is willing to extend for travel, lodging and other related expenses. But how do you set a budget when there hasn’t been a policy in place? Follow these steps to get a handle on how to best set your budget for corporate travel.

• Review prior travel spend: Look over what has been spent on travel the past several years to determine the average spend, if spending is up or down and if there is a change in the number of travelers or amount of trips each year.

• Plan ahead: While relying on known bookings and past travel budgets are great for estimating budgets, you must also plan for unforeseen travel needs. For example, a company that is growing may have increased travel demand. Whatever the reason, it’s a good idea to provide a cushion for unplanned travel needs.

• Analyze previous travel: Look over the previous trips to identify the most common reasons for travel, locations, what airlines are used the most, what hotels are booked most frequently, who in the organization is traveling the most, etc.

• Category spending: Expense category averages should also be reviewed to see the average spend outside of hotels and airfare. These typically include meals, snacks, transportation and any additional expenses.

• Talk to the team: Ask around the organization, particularly the employees who are traveling the most, to find out about travel needs for the next year. Get the details surrounding trip length, hotel stays, airfare, how many people are going on the trip, if there are client meetings, registration fees for conferences, etc. (other experts: legal, HR, IT)

• Adjust as needed: Check in quarterly, or even monthly to see how travel expenses are tracking against your budget.

*Expense percentage represents the number of expenses divided by the total number of expenses within the expense type.

*Average rating represents the average 1 through 5 star rating for all expenses for each vendor, with 5 stars being the highest rating and 1 being the lowest.

Source: Certify SpendSmart™ Quarterly Report - First Quarter, 2017

Determining a Budget

Vendor Expense Percentage* Average Cost Average Rating

Starbucks 4.55% $12.61 4.3McDonald’s 2.85% $9.03 3.5

Panera Bread 1.73% $43.62 4.3

Results from Certify’s SpendSmart™ Quarterly Report show that Certify users most frequently dine at these three restaurants while traveling, with the average expense varying depending upon the restaurant.

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Outside Resources

Along with internal assessments, you may also consider using outside sources to inform your budget development process, such as the General Services Administration per diem rate benchmarks or travel focused research and industry organizations like the U.S. Travel Association or GBTA. Furthermore, Certify conducts its quarterly SpendSmart report analyzing the most expensed restaurants, hotels and airlines, as well as average costs for each expense category (see page 7). Using these resources can give you a greater understanding of the typical costs that travelers face, and better inform you as you craft your organization’s travel budget.

You have now gathered all the precursory information you need, so it’s time to jump into documenting your company policy. The following sections will outline specific policies and the content that is needed for each section. Remember, this is a guide to help you craft a policy, but you may find a need for more or less information depending on the scope of your company’s travel program.

To see how your company’s average expense costs stack up to

other companies, check out our Certify SpendSmart™

Benchmark Calculator.

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Outlining the Policy

Getting Started

Now that you have identified internal processes within your company, the goals of the policy, and some guidelines around your budget, it’s time to put it all down in writing. The first step in the documentation process is to identify all the elements that will be included in your policy and treat it like a table of contents. Below are broad areas that are often included in corporate travel policies, but remember to tailor your specific policies to best fit the needs of your organization. For example, in your research you may find that mileage reimbursement is more of a factor for your travelers than airfare.

Common elements of a travel policy:

• Policy Introduction

• Travel Partners and Discounts

• Responsibility, Authorization and Permissions

• Safety (Submitting Itineraries, Providing Contact Information, Traveler Insurance)

• Policy Exceptions

• Expense Reporting and Reimbursement Process

• Reimbursable Travel Expenses

• Non-reimbursable Items

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Policy Introduction

Setting the Stage

Use the list provided in the previous section to identify the elements that need to be included in your policy. From there, it is time to start writing the policy overview and introduction. Many travel policies start with a statement about the purpose of the policy, why it’s being enacted and how it is meant to assist travelers and employees. In this opening statement, you can make recommendations and set general expectations for travelers such as taking advantage of all available discounts, utilizing travel partners and obtaining the lowest reasonable rates for travel and lodging.

Furthermore, the introduction is an ideal spot to lay out some disclaimers as well. Make it clear

that reimbursements will not be issued if payment will also be obtained from other sources, or that any additional personal time following the work-related travel period will not be covered by the company. Remember to be clear and thorough in your opening statement. This will set the tone for the employee as they read and internalize the guidelines, so be sure to introduce the policy in a way that seems beneficial for users, including emphasizing how a sound policy that benefits the company ultimately benefits every individual employee, too.

Remember, your policy should be clear and concise, precisely defining company guidelines and to whom they apply.

ExampleThis policy is intended to outline the travel guidelines and expense reporting requirements for [Company Name] business travelers and employee-initiated expenses. All employees must adhere to the limitations presented within this document and it is the responsibility of managers to carefully review and approve all compliant expenses. Any expenses that fall outside of the guidelines set forth by this policy should be reconciled by the manager and employee before submitting the expense report to accounting.

While this policy is built with best practices for business travelers within [Company Name] and is meant to be comprehensive, the realities of travel and expenses may conflict with the policy. It is upon the employee to seek out travel bookings that best align with the policy while meeting reasonable expectations for travel and accommodations.

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Travel Partners and Negotiated Discounts

Forging Partnerships

After you have introduced the policy, it’s a good time to outline all the existing partnerships and discounts that are available to your company travelers and employees. Keeping the policy current and up to date is very important, including the travel partners and discounts section as it provides the opportunity to access immediate savings. As travelers begin seeking out the lowest reasonable fares for their travel plans, the partnerships and discount section will be a great starting place for their search.

If you do not have partnerships in place, it is important to seek out hotels and airlines that can provide discounted rates to your organization. By forming these partnerships, you can provide an avenue for travelers that will meet their needs, but also meet the goals of your company’s travel policy and budget.

Identifying Discounts

When forming relationships with airlines, hotel companies and other vendors, remember that these companies want your business and are actively seeking corporate accounts that are likely to provide continued revenue. By utilizing past travel data, you can demonstrate the volume of travel that your organization needs each year and negotiate better deals for your company. For both hotel and airline negotiations, make sure you seek out bids from providers that have routes and properties that provide service to all your key travel spots. While getting slightly better rates may be enticing, if you cannot be served across all your primary destinations, then the offset costs will eliminate the initial benefits.

By utilizing past travel data, you can demonstrate the volume of travel that your organization needs each year and negotiate better deals for your company.

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Responsibility, Authorization and PermissionsAs part of your policy, it’s important to remind travelers that before booking any travel it must be approved and authorized by the required personnel within the organization. Whether your employees need to seek out multiple approvals or not, the path travelers take to get permission to book travel must be laid out clearly and succinctly.

To more easily manage the travel booking process, it is ideal to cut the number of authorizations to a minimum; the more approvals a travel request needs, the longer it will sit unfulfilled. To avoid a backlog of travel requests, try instilling a policy that requires only one or two approvals, such as a direct manager and the travel manager. By adopting this streamlined process, travelers will be more likely to seek out the proper authorization, but also adhere to the policy.

The Business Traveler Approval Process

The most effective travel policies lay out clear roles, responsibilities and process flows. To cut down on the logjam of travel requests and approvals, try implementing a process similar to the one illustrated below.

With an integrated travel booking system, pre-trip approval functionality requires managers to grant authorization for travelers before trips are scheduled and booked. With pre-trip approvals in place, out of policy bookings are stopped—before becoming expenses.

Traveler The traveling employee will be responsible for booking travel arrangements (themselves, via an agent, etc) and documenting all the expenses that are part of the trip. The traveler is responsible for filling out expense reports that include all travel expenses and ensuring each is within policy.

Manager Managers are responsible for approving any expenses that are associated with the trip. The manager will be tasked with assessing what is covered under the policy and disqualifying the non-compliant expenses.

Accountant The accountant is tasked with reconciling and reimbursing expense reports for travelers. He or she will act as the last gate for approval, and double check expenses to make sure they are covered under the policy.

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Duty of Care and Other Obligations

Corporate Responsibility

A well-crafted and enforced travel policy can help ensure your organization is adhering to all the required legal and financial standards that may impact your company. As business travel has become an integral practice for both domestic and international dealings, employers need to ensure the safety and security of travelers around the world.

Many countries, including the United States, have have adopted legislation that defines an employer’s duty to ensure a basic means to protect employees. You must ensure your corporate travel policy accounts for these new mandates, even if the markets you typically conduct business in do not dictate a standard safety level. Remember, it is incumbent on you as an employer to provide a basic level of safety for employees who are traveling for business purposes.

Ensuring Safety

When accounting for employee safety, the focus tends to be centered on more dramatic events such as natural disasters, terror attacks or kidnappings. The reality is, employee safety also includes car accidents, medical situations or something as simple as booking a hotel in a safer part of a city. Business travel can also be a stressful event for employees with many unpredictable occurrences. While companies cannot eliminate all the stresses of travel, safety should not be a concern for travelers. Consult with your company experts, legal counsel and travel management for all the necessary reporting and documentation that is needed from business travelers.

To make it easiest for the traveler, create a bulleted list for all the documentation that is needed. Also, highlight the specific acts, laws and regulations that apply to your company and the processes that need to be followed to ensure compliance.

Along with IRS requirements, the following are examples of expense-related laws that may apply to your company:

• Physician Payments Sunshine Act (PPSA) Requires medical product manufacturers to disclose any payments to physicians or teaching hospitals.

• Sarbanes-Oxley Act (SOX) Requires the reporting and verification of all financial statements to prevent accounting fraud within publicly held businesses.

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Policy Exceptions

Providing Accommodations

Some companies opt to build executive-level travel policies that allow for higher expenditures on airfare, lodging, transportation and meals due to the executives’ elevated standing within the organization. While the standard travel policy is meant to apply to the majority of workers, many companies use an executive policy to accommodate the needs and expectations of select high-value employees. Unlike the standard policy that is communicated to all employees and is made

readily available online, the executive level travel policy is oftentimes only communicated to the company executives and executive administrators and not shared widely among general employees.

Beyond the executive travel policy, your company may also extend spending limits for employees who travel more frequently than others. Furthermore, employees that travel more than six hours to their destination or spend over a week on a trip may also be granted larger expense category limits, or higher allowances on lodging and airfare.

Next in the policy building process are reporting and reimbursement requirements. This is a critical element in the policy as it will be necessary in reconciling expense reports and IRS reporting.

Common policy exceptions:

• Executives – Many companies opt to provide policy exceptions for executive travel or implement an executive level travel policy that has more expansive travel options.

• Long Trips – For travelers taking longer than average trips, some companies allow for upgraded air travel as well as higher-level accommodations than the policy typically allows.

• Seasoned Travelers – For employees who are constantly on the road, some are given an enhanced policy that allows for higher-level travel options.

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Expense Reporting and ReimbursementAfter travel has been booked and the trip is completed, it’s time for the expense reporting and reimbursement processes. While laying out what can and cannot be reimbursed is the core of a travel policy, the process and documentation needed for reimbursement are equally important.

As part of your policy, you must outline the requirements for expense reporting, laying out the following information:

When are travelers required to turn in expense reports following a trip?

It is important for companies to enforce a deadline for expense report submittal so that the process does not drag on. Often integrated with payroll for reimbursement, many require travelers to turn in expense reports within two weeks after the conclusion of any trip.

What documentation is needed so that the company may reimburse the employee? As part of the reporting process, most companies require receipts for all the expenses on the trip. Furthermore, for client-focused expenses, such as a group meal, some companies require forms that document attendees and the purpose of the expense.

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Reimbursable TravelExpenses

Setting Expectations

Now that you have compiled all the necessary information, it is time to get to the core of your travel policy. If there is not a set standard for what items will be reimbursed by your company, then it’s up to you and your stakeholders. While the items listed above are what companies will often reimburse the traveler for, you must decide on the policy standards and spending levels that best support your budget. For example, depending upon the needs of your company and travelers, you may only reimburse for air travel if it’s a coach seat, or the company may not reimburse for any hotel

room over 3 stars. You may also choose to follow GSA per diem rate guidelines for daily meal spend and lodging. Regardless of the limits you impose, it must be explained clearly to employees why these limits are put in place so travelers will understand the restrictions, and therefore will be more likely to comply with the policy.

Communicating what will be reimbursed is extremely important, but documenting what’s not covered is critical, too. In the next section, we will highlight the items that typically aren’t covered under the corporate travel policy.

The most common reimbursable expenses:

• Travel (airfare, rail fare)

• Lodging (hotel)

• Transportation (taxi, Uber/Lyft, subway, bus)

• Personal Transportation (car rentals, personal car/mileage)

• Meals (with and without attendees, snacks, etc.)

• Business Expense (conference registration fees, presentation materials)

• Client Expenses (meals, entertainment)

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Non-ReimbursableExpenses

Again, while defining guidelines for reimbursement is an important piece of your corporate travel policy, highlighting what your company will not reimburse is just as important. Due to the variance in policies from company to company, many travelers may be unsure about what will be reimbursed while they are on the road. It is the duty of the policy to clearly define what the company will reimburse as well as what is not covered under the policy. The list of items above are typically not reimbursed by companies for travelers on the road. While this list covers many of the items commonly excluded from reimbursement, be sure to craft your policy to best fit the needs of your travelers and organization.

Controlling Costs

Clear and well thought out explanations as to why items are excluded is critical within the non-reimbursable section. Much like the restrictions set forth for reimbursable items, this section will be met with the highest level of scrutiny from travelers within your organization. It is important to detail why certain items are not covered under your policy, or if any exceptions will be made for specific items under certain circumstances. Whatever items are included on the non-reimbursable list, explanations are an absolute must.

Also, keep in mind that while the policy is meant to apply to all employees, the realities of travel may present occurrences when the policy cannot be followed to the letter.

Items most companies will not reimburse:

• Fees (parking tickets, change fees, seat/car upgrades)

• Personal (dry cleaning/laundry, souvenirs, toiletries, clothing)

• Gratuity (hotel staff tips)

• Boarding (childcare, pets)

• Non-Employees (any costs related to non-employee travelers)

• Combined Travel (any personal costs incurred after travel period)

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ExampleUpon the conclusion of the trip, the traveler has two weeks from the date of return to complete and submit all travel related expenses. When building expense reports, note that it is required to attach all relevant receipts and documentation for each line item within the report. Please note failure to provide the required documentation will negate any reimbursement for said line item. Furthermore, failure to submit completed expense reports by the deadline will no longer be eligible for reimbursement by the company.

Learn the Process

As you form your policy around reporting and reimbursement, be sure to research how your organization currently handles expense reporting. If you rely on a manual process, ERP system or outdated software solution, implementing new practices around expense report management can further drive policy enforcement and compliance. Automated expense management solutions can help you set firm policy parameters to automatically sort, process and approve expenses if they fall in or out of policy, while instantly notifying employees of errors and potential violations.

Whatever your process is, outline it clearly and concisely, and do not leave room for non-compliance with vague language or timelines. For timelines, use firm language that states a cutoff date for when your organization will no longer reimburse travel expenses (see example below). Make sure employees understand that timely submission of expenses is essential to effectively managing company cash flow.

Equally important as defining timelines for employees is that the company adheres to the rules itself. Otherwise, employees are more likely to miss their deadlines, too.

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Driving ComplianceAfter putting in all the effort to build a travel policy for your company, it’s important to make sure it’s being followed. The question is, how do you ensure your travel policy is enforced and adhered to by business travelers and all employees within your organization? In addition to considering expense report software and the automated policy enforcement tools mentioned earlier, this section offers some additional tips around incentivizing employee compliance you should consider. Below are both positive and punitive reinforcement techniques companies have used to change or model long-term behaviors.

Incentives

• Monetary – Employees that save money through their travel bookings through the policy are entitled to a percentage of the savings. (Note that this incentive will expose recipients to additional taxes).

• Point Systems – Companies will set up a target budget, and based on how much is saved, points will be awarded which can be redeemed for gift cards, travel perks, charitable donations as well as other rewards.

• Contests – Some organizations are using contests and competition among its employees to save the most and post leaderboards. Things like premium employee parking, free lunch and maybe an extra day off can really motivate your team.

• Punitive – Conversely, some companies are using penalties and punishment to enforce policy compliance, but this can impact morale in the process.

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Integrated Travel Booking

While not every business trip requires airfare or other travel-related services, for those that do, integrated travel booking as part of an expense management solution offers two unique and powerful features that make compliance easy:

Outside of incentives and automated solutions, driving policy compliance relies upon your employee’s willingness to adopt a new travel booking process. While implementing structures to guide policy compliance isn’t necessary in all companies, it will certainly aid in the adoption process.

Pre-Trip Approval

This feature requires manager authorization prior to any booking. It can be configured to meet a range of policy guidelines, whether every itinerary needs to be reviewed and approved, or just those bookings that deviate from policy. If your business travelers plan a lot of last minute trips or require frequent exceptions to standard policy, pre-trip approval can be especially helpful for keeping spending in check by keeping managers and supervisors informed at every step. Essential to this is ensuring the approver is available to process airfare ticket requests, as they typically expire within 12–24 hours.

Lowest Logical Fare

This feature automatically identifies the best available rates for any given itinerary based on company limits and policy. Here’s an example: your employee submits a receipt for a $600 airfare with a policy maximum of $750. You might think the employee saved $150, but reality is without using a lowest logical fare control they may have been able to get the same flight for $300—if only they didn’t elect to use their preferred carrier for frequent flier points. This example shows why it’s critical to deploy a booking tool that supports some combination of lowest logical fare control.

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SummaryThere is no standard way to build a travel policy for your organization, only you know what elements will work best for your company. It is a time-consuming process that requires a lot of research and thought to fully develop a well-crafted travel policy. While it is a lot of work, it is a worthwhile endeavor that can save money for the company and improve the booking and expense reimbursement experience for every employee. With this guide in hand, you now have some of the tools and insight you’ll need to craft an effective corporate travel policy that best fits your organization.

Learn More About Certify

For more about how Certify can help you better manage your current expense management process, check out www.certify.com anytime.

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22Effective Travel Policy

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Certify is Travel and Expense Made Easy With thousands of users and satisfied customers around the globe, Certify is the leading fully automated travel and expense management solution for companies of every size. Our intuitive, easy-to-use web-based interface and advanced mobile application with electronic receipt capture allow organizations to book travel and complete expense reports and reimbursement quickly, easily and cost-effectively. All while reducing overhead processing costs, increasing compliance with corporate policy and simplifying the overall T&E management process for employees, accountants and administrators.

www.certify.com

Certify Support Phone: 888-925-0510

Email: [email protected]

Certify Sales Phone: 888-925-0510

Email: [email protected]

Company Headquarters 20 York Street, Portland, ME 04101

Phone: 207-773-6100