““Developing Common ASEAN Tourism Curriculum Developing Common ASEAN Tourism Curriculum (CATC)” Project Extension(CATC)” Project Extension

National WorkshopNational Workshoponon

Units of CompetenceUnits of Competence

Presented byWilliam Angliss Institute

February and March 2007

RPS Project

The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government.

ASEAN – Australia Development Cooperation ProgramRegional Partnership Scheme

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Today’s Workshop ObjectivesToday’s Workshop Objectives

ASEAN Secretariat

Agenda 2

Update on MRA

Agenda 3

Update on the development of CATC Competency Standards

Project Team

Agenda 5, 7 & 9to develop an assessment matrix (table) & an observation checklistto develop a draft learning planto review underpinning knowledge of CATC

Project Team & YOU

Complete pre-evaluation form

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Who we are – William Angliss InstituteWho we are – William Angliss Institute

Is the Specialist centre for the Tourism, Hospitality and Food Industry in Victoria, Australia.

Is a global provider of total education and training solutions for the Tourism and Hospitality Industry.

Has 13,000 Clients/Students and 300 Professional Staff.

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Who we are – William Angliss InstituteWho we are – William Angliss Institute

Implemented projects in Indonesia, Viet Nam, China, Thailand, Cambodia, Lao PDR, Malaysia, Singapore, Philippines, Brunei, Saudi Arabia Vanuatu, New Caledonia and French Polynesia.

Working with private sector corporations, Governments as well as Multi Lateral Funding Bodies including: Asian Development Bank, World Bank and AusAID, etc.

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Project Objectives and Technical DeliverablesProject Objectives and Technical DeliverablesObjectives

Harmonise the tourism curriculum and qualifications and skills recognition system frameworks across ASEAN countries

Endorsed Framework of Common ASEAN Tourism Curriculum (CATC) with minimum standards

Assist the implementation of MRA to facilitate mobility of skilled tourism professionals

Endorsed Framework of Regional Qualifications and Skills Recognition Systems (RQFSRS)

Project extension

Details of CATC competency standards for 6 labour divisions developed

Deliverables

Promote consistency and uniformity of standards in tourism training program and skills recognition

Initial project

Initial project

high priority work

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Project Extension - Activities and OutputsProject Extension - Activities and OutputsActivity 6

Review existing tourism Units of Competence – within ASEAN & Internationally

Agreed Development Strategy and standard template by the Task Force

Develop the Units of Competence for six labour divisions of ACCSTP

Activity 7

Units of Competence developed for six labour divisions of ACCSTP

Output 7

Activity 8

Conduct a one-day stakeholder workshop in each ASEAN Country to provide advice on the implementation of Units of Competence developed

Stakeholder workshops conducted

Output 6

Output 8

We

are

her

e!

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Rationalisation of Units of CompetenciesRationalisation of Units of Competencies

Front Office

Tour Operation

Travel Agencies

Food Production

Food & Beverage Service

Housekeeping

Remove duplicated units

•Perform basic clerical procedures

•Perform clerical procedures

Add new units • 2 Childwise sex tourism

• Develop and implement operations policies

Combine units•Coordinate a marketing strategy and activities

•Coordinate marketing and promotional activities

•Coordinate marketing activities

•Develop a marketing strategy and coordinate sales activities

Rename units • Organise and prepare food

products and services

300

UN

ITS

OF

CO

MP

ET

EN

CIE

S

Ra

tion

alisa

tion

pro

ces

s 2

42 u

nits

in to

tal

44 CO

MM

ON

UN

ITS

across 6 lab

ou

r divisio

ns

SIX LABOUR DIVISIONS

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Developing Units of CompetenceDeveloping Units of Competence

Develop

QC

Review

QCProof

Read

Feed

back

Des

ign

stan

dard

te

mpl

ate

Review & FinaliseFINAL

OUTPUT 242 units of

competence

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What is a competency standard?What is a competency standard?

Is a document that describes the skills knowledge, and attitude required to perform a particular task to a defined standard

Skill Knowledge

Attitude

Competency

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QuizQuiz

What are the components of the Competency Standards Document Template?

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Components of the Standard TemplateComponents of the Standard Template

Unit Title Unit Code Unit Descriptor Elements Performance Criteria Unit Variables Assessment Guide

Linkages to Other Units Critical Aspects of

Assessment Context of Assessment Resources Implications Assessment Methods Key Competencies in

this unit

Where to find information in a unit of Where to find information in a unit of competencycompetency

Individual or small group activityPhotocopy Slide 2 only give to participant

Action: Read any CATC competency standard document and complete the answers to each of the 9 questions.

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What resources are required to gather the evidence

Where should evidence of competency be gathered

What evidence is needed to perform this work activity

What skills and knowledge are needed to perform this work activity

What are the conditions under which this work may be conducted

How is the performance to be measured

What are the parts that make up this duty

What does the work involve

What is the work activity ( Duty)

Your responseWhere would this information be found in an ASEAN competency standard?

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Answers

15Resource implicationsWhat resources are required to gather the evidence

Context of assessmentWhere should evidence of competency be gathered

Critical aspects of assessmentWhat evidence is needed to perform this work activity

Unit Variable and Assessment GuideWhat skills and knowledge are needed to perform this work activity

Unit VariableWhat are the conditions under which this work may be conducted

Performance CriteriaHow is the performance to be measured

ElementsWhat are the parts that make up this duty

Unit descriptorWhat does the work involve

Unit titleWhat is the work activity ( Duty)

Your responseWhere would this information be found in an ASEAN competency standard?

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Analysis of the Competency StandardsAnalysis of the Competency Standards

Duty

Tasks

Sub-tasks

Skills, knowledge & attitude

Unit Title

Performance Criteria

Elements

Level 1

Level 2

Level 4

Level 3

EducationTraining

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Key Components of the Competency StandardsKey Components of the Competency Standards

Performance Criteria

1.2 Establish Purpose

1.3 Repeat details

1.4 Answer Enquiries

1.5 Record caller requests

1.1 Answer promptly

1.6 & 1.7…

2.1…

2.2 …

2.3…

2.4 …

2.5…

2.6…

Communicate on the telephoneUnit Title

Responding to incoming calls

Make telephone callsElements

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Benefits of the Endorsed Template 1)Benefits of the Endorsed Template 1)

Has a logical, user-friendly layout and format style.

Complies with the requirements to be able to deliver competency-based training and competency-based assessment.

Provides a comprehensive context for the units.

Provides high levels of guidance for trainers and for those who are to write supporting training materials.

Provides standardised and internationally recognised and understood terminology in the headings used.

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Benefits of the Endorsed Template 2)Benefits of the Endorsed Template 2)

Easy to read and to be understood thus increasing the likelihood of compliance with requirements and increasing the possibility of standard training delivery

Enables the content to be written in a country-neutral style that facilitates training delivery in each ASEAN member country

Allows for the individual provider to establish their own context and thus assists with customisation to help meet the needs of both providers and host establishments (employers) currently and as they vary over time.

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Where to downloadWhere to download

242 units of competence were uploaded: www.waseantourism.com

Username: guest Password: guest1

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Units of Competence for six labour divisionsUnits of Competence for six labour divisions

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Common units in six labour divisionsCommon units in six labour divisions

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Common units for Food Production (FP) & Common units for Food Production (FP) & Food & Beverage Services (FB)Food & Beverage Services (FB)

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Units for specific labour division: (eg Front Units for specific labour division: (eg Front Office (FO))Office (FO))

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Downloading by clickingDownloading by clicking

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Search by Unit TitleSearch by Unit Title When searching units of competence in all folders,

uncheck box “search only this folder and below” Type keyword of the unit title

– For example: search unit of competence “Communicate on the telephone”

– Type keyword “communicate”

End of PresentationEnd of PresentationThank you.Thank you.