Developing A Sustainable Business Model
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Transcript of Developing A Sustainable Business Model
HappyKids!
Keeping both Kids AND Parents Happy On-‐the-‐Go
Investor Presenta,on
Lauren Campion Kyle Hilbrenner Courtney Kiel Sara Maaske Ike Nwankwo Paul Rudolph
Have you ever…..
• …watched siblings fight over their favorite outside toy?
• …seen a bored child at a siblings pracFce?
• …seen a child who was just disheartened overall?
We have and that’s why we created HappyKids!
Agenda
• IntroducFon • Trends & CompeFFon • Industry Overview • CompeFFve Landscape
• Weaknesses & Blocking Strategy • Closing Remarks
Introduction!
Necessary framework to understand the key reasons HappyKids! will be
successful
We Are HappyKids!
We’re Here to Keep BOTH Kids and Parents Happy On-‐the-‐Go
• Solves problems with keeping kids happy AND occupied – Families on the go: Soccer games, grocery shopping, travel
• Helping parents maintain sanity – Happy kids = happy parents – Re-‐live your favorite childhood memories & pass them on to your kids
HappyKids! has MulFple Key DisFncFons
• Both Stream and Download children’s movies, shows, games – Targeted at Children ages 0-‐8 – Wide variety with a complete soluFon of TV, movies, games
both educaFonal and entertaining – App for downloading directly to tablet / mobile
• Lower cost than our compeFFon, because of kid focus
• Offer an online community for both parents and kids – Plus online games for kids
Several Key Ways to MoneFze this Service
• SubscripFon Model – 3 key pricing Fers – Downloads expire 72 hours or 30 days
• Partnership with Disney & Warner Bros – Exclusive Sponsoring Rights – PromoFon of trailers
• UFlizing Older Content • Click through rights for partners
– Kids can click through to view partners’ content on their pages – Kids can play unlimited games via partners’ pages
Trends & Competition!
Analysis of the current state of the market and how HappyKids! can
effecFvely enter
Market Status Leaves Room for Growth
• 19.8% of families in the US have children under the age of 6
• Parents connect emoFonally when purchasing for their children
• Parents in constant need to cut costs
• Our Goal: 1. ExploiFng exisFng problems in the industry 2. Focus on one segment 3. Force our compeFFon to move NE
Key Success Factors Lead to Sustainability
• CriFcal Success Factors: – Strategy – Partnerships – ExecuFon
• Sustainability – SubscripFon model (constant flow of revenue)
– RecommendaFons
– Sharing between community
MulFple Ways to DifferenFate and Increase Revenue
• PosiFoned Against CompeFFon – Specialist Company – Pick up “over-‐served” customers
– Force compeFtors NE
• Future revenue sources (Growth Strategies) – Expansion outside of the U.S. – Expansion to ages outside of 0-‐8 (tween, teen) – Possibility of creaFng original content – Growing categories of content
HappyKids! Business Model
Customization of content
Entertainment for the child
*without the need for parental controls
Access to downloads
for 72 hours / 30 days
Low cost
Multiple pricing options
Avoid new releases
(Only get movies that are over 13 weeks old)
Quick Download Speeds
(Downloads complete in under 5 min)
Categorized videos by age, age
appropriate content
Play / access free
online games
Learning, Interactive, Entertaining
content
Recommendations based
on past purchase
Email sent with
streaming capacity of
movies
Access to multiple
languages
Interactive website, easy for
children to use
Application for mobile devices ,
tables, etc.
Online games
sourced from
partners
Children’s online rating
system
Parent’s online
message board / Forum
Online forum for parents to
chat
Multiple subscription tiers
(3 separate pricing options)
Wide selection of options
(2000 movies, 1000 shows, 500 games)
Download content easily
& quickly
Ability to download
Ability to stream content
Amazon Cloud based servers
Partnership with Warner
Bro’s and Disney
Content for kids that parents enjoy
Access to Wide Selection of children's content
Have a Complete Solution
Industry Overview!
Highlights the current status of movie rental industry and HappyKids! key
disFncFons
Overall Movie Rental Industry is in MulFple Phases
• Moving to online format, moving away from linear TV & DVDs
• Able to use portable devices to watch or stream movies and shows – Over 61% of Gen X and younger
own a smartphone – Over 40MM Americans own a
tablet
• Increase in mobile usage leaves opportunity for growth
Majority of Key Distributors are Integrated
• Although, Nemlix is a Product Leader, Blockbuster is the most integrated – Blockbuster has the highest cost and is the least flexible
• Redbox’s overall low price and ability to modify the movies in each box based on demand
• HappyKids! will focus on being Integrated while retaining overall flexibility
IntegraFon Modularity
Growth is Possible via Successful CRM
• Currently the 3 major video outlets are in different segments
• Customer InFmacy has the most growth potenFal
• Based on anributes, able to anract customers in CI and PL categories
Performan
ce
Price
Competitive Landscape!
Detailed analysis and how three direct compeFtors can impact HappyKids! overall success
Redbox Disrupts the Movie Rental Business with a Southwest Anack
Redbox’s Low End Delighters
• No membership required • Last minute rentals of latest new releases • Return DVD to any Redbox kiosk locaFon • Low Cost compared to Blockbuster • Convenience and proximity (68% of
populaFon within 5 minutes of a kiosk)
External Factors (Porters 5 Forces)
• Customers are over-‐served by services of BB and Nemlix
• Recession in late 2000’s caused need for lower cost rentals
• Customers willing to accept lower performance (less movie >tles) for greater convenience (store-‐front kiosks)
Strategy Lane: Redbox’s Cri,cal Success Factors
• Partnerships-‐wide-‐ranging agreements with McDonalds and retailers Walmart, Walgreens, Albertsons and 7-‐Eleven
• Technology to Scale-‐kiosk approximately $15k to install
• Vision and Innova,on-‐Took advantage of recession and kiosk boom, for customers seeking convenient last minute rentals
• Execu,on-‐within 3 years Redbox had surpassed Blockbuster in number of locaFons
Redbox’s Business Model
Lower Cost
Last Minute Rentals
At Low Cost
Tailoring DVDS
for Specific Areas
To Obtain Reliability
Service with No Hassle
Better Value Relative to
In-store Rentals
Target the Budget Conscious
Movie Renter
Focus on Strategic
Partnerships (Revenue sharing with
retailers 15%)
Access to a Large Amount of Consumers (68% of people live within 5
min drive of kiosk)
Return Rentals At any Kiosk
Location
Create Foot
Traffic for
Retailers
Send Teams To Purchase
Movies At Retailers To Supply
Kiosks
Relocate kiosks to
more profitable locations
Sign Wide Ranging
Installation Agreement
Movies Available For Sale
$7
No Membership
Required
Kiosks in Top
Retailers: WMT,WAG, MCD,7-11 Albertsons
Automated Kiosks
Direct Sales
From All Hollywood
Studios
New Releases Available Same Day As Retail
Stores
Increase Utilization Of Kiosks
(Average Daily Rental 49.1 a day)
Immediate usage for consumer
Continue to Increase DVD Rental Share (As of 2010, 25%
Streaming away from DVDS)
Provide Current Movies
(200 newest titles
630 disks per kiosk)
Online Streaming
with 4 Video
credits/mo
Verizon Joint
Venture
Located in High
Traffic 24/7 Locations
Rigorous Data
Analytics
Video Game & Blue Ray Rentals
Sold used DVDs Much
Quicker Than BB
Increased Convenience to Consumers
Nemlix has NE MigraFon & Adjacency Moves
• Consistent NE MigraFon with Adjacency moves – IntroducFon of Streaming, Global Expansion, Original Content & Series
• Resources: SophisFcated algorithm helps the company decide what content to invest in, leadership that is constantly innovaFng, great brand, high number of streaming customers
• Ac,vi,es: Streams new content online through its own plamorm, recommends original content to Nemlix members
• Values: Only shown through streaming & those subscribers make up 80% of their total number of subscribers, spent the same amount on “cards” as it would have on an exclusive streaming deal with an outside studio
High Performance
Delivery
Access to both DVD rentals and
Streaming
Unlimited monthly
rentals with no late fees
Sophisticated, Navigateable
website
Low Cost, Subscription Based Model
Access to a Wide
Selection, Large Variety
of Titles
Ultimate online destination for
movie enthusiasts
Personalized Recommendation
& rating system
Copyright © 2007 Zafar Iqbal
Wide selection of titles (more that 100,000 DVD titles)
Personalized database and Recommendations
(3 bil + member ratings, 60% member selected moves
on recommendations)
Integrating service into a growing # of
devices (ex: game consoles)
Match customers with new
& obscure films
Personalized member
pages
Titles reaching customers
quickly
Highly automated /
rapid processing
Create Original
Programming
Easy for customers to return
Sophisticated systems to track
customer’s queues & inventory
Partnerships with
distributors, Sony /
Microsoft and
Hollywood
Streaming Capabilities
Online platform for ordering /
searching / queue
Agreements with USPS
CineMatch / proprietary
rating system
R& D on what people
watch, nventing & fine tuning algorithms
Original & On Demand
Content
High switching
costs
No pressure of Late Fees,
Unlimited Viewing
Quick delivery (95% of customers
received DVDs in 1 day)
Long Tail Selection (70% of DVDs shipped were
titles released older than 13 weeks)
60 regional distribution
centers
Nemlix’s Business Model
Blockbuster has had Bad Responses to DisrupFons
• Poor response to previous disrupFon – Result: Large market share stolen – Forced eliminaFon of many ‘physical’ locaFons
– Anack Blockbuster in Customer InFmacy – Bankruptcy – not posiFoned well to defend their space
– Not personal enough – No kid focus – carve out a niche
Blockbuster’s Business Model
Affordable Price
Multi-channel Presence (store,
online, mail, kiosk)
Focus on increasing
USA presence
Customer Service
Wide Selection
Reliable Service
Increased Sales
Versatile Website (5 ways to get
movies)
Local Connections
(Approximately 500 stores)
Have a wide array of movies
and games
Leverage name, image
and brand
Sustain only
Profitable stores
Capable to review,
order, purchase
videos online
High costs to cover
old business model
Connect with
customers
Megastores and
standard stores
Sell used DVDs
Rent DVDs,
VHS, and Games
Good Brand Awareness
Blockbuster.com
No late fees
“Rent it, Like it, Buy
it” promotion
Clean family-friendly
environment
Remain current with consumer
preferences
Broad Presence Each Store
(Average store had 6,000 units )
Efficient Pricing ($3.50 pricing)
Global Footprint
Customer Loyalty
Final Analysis!
Highlights potenFal weaknesses and provides confirmaFon that
HappyKids! will be successful
Weaknesses of HappyKids! can be Overcome
• StarFng out with less content • Establishing & maintaining relaFonships
• Start up in a compeFFve market • DifferenFaFng ourselves from other children’s networks
• Building a brand -‐ CreaFng customer awareness from scratch
HappyKids! has an EffecFve Blocking Strategy
• Become InFmately Involved with the Customer – Create a Community & History of RecommendaFons
• Creates high switching costs – Gain visibility in community (partner with schools, sponsor community events)
• Launch Loyalty Program
• Create IncenFves for Referrals
Closing Thoughts
• Specialist company taking slice of business from Nemlix and Blockbuster
• Lower subscripFon cost than NFLX and BB for over-‐served customers
• SaFsfying the ‘Job to be Done’ of keeping children entertained & happy
• Focus iniFally on limited content through strategic partnerships
• Seize upon conFnuing trend away from DVDS to streaming & downloads
• Heavy focus on developing a strong online brand community
Looking for Angel Investors to make this crying stop!
Invest in us to help get HappyKids! off the ground and stop kids from crying
everywhere!!!
You’ve got Questions?
If so, HappyKids! has answers!!!
References
• Consumer CharacterisFcs – hnp://www.hiebing.com/wp-‐content/uploads/2009/10/4_EmoConnecFon.pdf – hnp://nces.ed.gov/programs/digest/d10/tables/dt10_024.asp
• Redbox – Verizon to set up streaming service with Redbox: Associated Press 2/5/12 Peter Svensson
– Redbox Instant vs. Nemlix: newsnet5.com 3/31/13 John Matarese – How Redbox Instant Will Take on Nemlix AdAge|Digital 04/4/2013 Jeanine Poggi – Movie Rental Business: Blockbuster, Nemlix, and Redbox: 02/08/2012 Sunil Chopra – Wall Street uncertain about Redbox: L.A. BIZ 04/30/2013 Gina Hall – Lessons from a Dying Business: Inc. 12/13/2011 Karl Stark and Bill Stewart
• Nemlix – Chopra, Sunil (2012). Movie Rental Business: Blockbuster, NeHlix, & Redbox. Kellogg School of Management. – Wesley, David (2012). NeHlix Inc.: Streaming Away from DVDs. Richard Ivy School of Business.
• Blockbuster – Coughlan Peter (2004). Blockbuster Inc & Technological Subs>tu>on (B): Confron>ng New Digital Formats.
Harvard Business School • Overall Industry
– hnp://www.newmediatrendwatch.com/markets-‐by-‐country/17-‐usa/855-‐mobile-‐devices