Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

63
Developing a Social Content Strategy Finding the right mix of earned, owned and paid media Amy Mengel readMedia PRSA CHE Senior Summit April 27, 2012

description

Amy Mengel's presentation from the 2012 PRSA Counselors to Higher Education Senior Summit defines different types of content types: paid media, owned media, and earned media, offers examples of each from across higher education institutions, and discusses a framework for integrating the three types of media in to a strategic communications approach.

Transcript of Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Page 1: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Developing a Social Content StrategyFinding the right mix of earned, owned and paid media

Amy MengelreadMedia

PRSA CHE Senior SummitApril 27, 2012

Page 2: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Welcome, SlideShare viewers!

Thanks for your interest in this presentation. I prefer the “less is more” approach with slides when I present, so many of these slides are simply a photo or a screenshot.

Please refer to slide notes/transcript at the bottom of your browser for the speaker notes so that the presentation makes more sense.

Contact me with questions or comments! --Amy

Page 3: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

About Me

Head of Marketing & Research at readMediaAdvise clients on best practices in communications, social mediaBackground in corporate communications

Page 4: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

readmedia.com/LeadershipLessons

Page 5: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Owned Earned

Page 6: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Owned Earned

Page 7: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media
Page 8: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media
Page 9: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

EarnedPaid Owned

Page 10: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media

• Paying to place your messaging/content in front of an audience that someone else has assembled

Paid

Page 11: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: Benefits

• Control of message• Control of reach• Flexibility: audience targeting• Auditable• Fast/Immediate

Paid

Page 12: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: Challenges

• Cost• Low influence/trust• Low conversion• Short-term

Paid

Page 13: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: SearchPaid

Page 14: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: SearchPaid

Page 15: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: FacebookPaid

Page 16: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: FacebookPaid

Page 17: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: FacebookPaid

Page 18: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: FacebookPaid

Page 19: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media OnlinePaid

Page 20: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid Media: Consider

• Budget• Messaging / Relevance• Targeting / Segmentation• Then what? Where are you driving your

audience to from your paid media?

Paid

Page 21: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media

• Owned media is content that you create, on channels that you control (or mostly control)

• “Brand Journalism”

Owned

Page 22: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Benefits

• Control• Longevity• Community-building• True voice• Less interruptive• Expandable across the web• SEO

Owned

Page 23: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Drawbacks

• Effort to sustain• Resource intensive• No built-in audience• Measuring success is difficult• Not fully trusted by audiences• Shared platforms: lack of control

Owned

Page 24: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Driving SEO

• 60% of searchers never move past the first page of search results

• 42% of searchers click on the first organic link that’s returned

• 77% choose organic over paid search results

Owned

Page 25: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Driving SEOOwned

Page 26: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Driving SEOOwned

Page 27: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: MicrositesOwned

Page 28: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: NewsOwned

Page 29: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: BlogsOwned

Page 30: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: VideoOwned

Page 31: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: FacebookOwned

Page 32: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Facebook

• Only 16% of fans of your page see your content in their newsfeed

• Among millennials, 70% rarely or never visit Facebook fan pages

• 65% of Facebook users are fans of 5 brand pages or less

Owned

Page 33: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Where Else?Owned

Page 34: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Owned Media: Consider

• What are your stories?• What resources can you commit to tell them?• Where and how should you tell them?• What’s your brand’s voice, values?• How will this drive earned media?

Owned

Page 35: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media

• Earned media is the promulgation of your brand by unpaid, external third parties

Earned

Page 36: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Benefits

• Free• Authentic• Most trusted, credible• Can drive audiences to your owned media

Earned

Page 37: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Drawbacks

• Lack of message control• Can be negative• Harder to audit, measure• No “on-demand”

Earned

Page 38: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: National PREarned

Page 39: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: National PR

“In 1946, 53% of articles mentioning a research university were about that university – its programs or

activities. Today, just 15% of articles mentioning a university are about that university: the remaining 85% simply cite high-stature faculty for soundbite

commentary on current events.”Leetaru, Kalev & Magelli, Paul. (September 2010).

The Soundbite University: 60 Years of University News Coverage.

Earned

Page 40: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: National PREarned

?

Page 41: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Long TailEarned

Page 42: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Social NetworksEarned

Page 43: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Facebook ShinesEarned

Page 44: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Advocates Come Alive

Earned

Page 45: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Setting the Stage for Conversation

“The people talking about your products and services are never compensated by an agency or network—however they

can be set into action by triggers you've put in place.

This could mean establishing a relationship, sharing news, seeding content, talking to, and in general interacting with the people who actually care about your product or even

better the topics associated around them.”

David Armano, Edelman

Earned

Page 46: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Encouraging Social Discussion

Earned

Page 47: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Facilitating Online Endorsements

Earned

Page 48: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned Media: Consider

• What triggers can you create to incite sharing?• What owned content are you driving to?• How can you make sure that social word-of-

mouth includes your brand messaging?• How can you leverage more than just national

media to get people talking about you?

Earned

Page 49: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

EarnedPaid Owned

Page 50: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Earned

Paid

Owned

Control

Reac

h

Page 51: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Source: Forrester Research

Page 52: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Paid OwnedEarned

Page 53: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

“Every marketer, of course, has the option of praying or waiting for lightning to strike. But only by sending off a

piece of attractive owned media can advertisers set off a predictable round of conversation and pass-along that has the potential to spread brand stories and messages almost endlessly through the ranks of their audience.”

– Kirk Cheyfitz, Story Worldwide

Page 54: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media
Page 55: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

“No matter what the short-term goal of any advertising effort (product introductions, trials and test drives, store visits, etc.), the long-term goal is always the same: to drive media spending sharply

downward by recruiting fans and advocates who will spread a brand's messages for free, forever.”

– Kirk Cheyfitz, Story Worldwide

Page 56: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Vanderbilt: MyHealthChat

Page 57: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Vanderbilt: MyHealthChat

Page 58: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Vanderbilt: MyHealthChat

Page 59: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Vanderbilt: MyHealthChat

Page 60: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Vanderbilt: MyHealthChat

Page 61: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Vanderbilt: MyHealthChat

Page 62: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Resources & Links

• http://blogs.forrester.com/interactive_marketing/2009/12/defining-earned-owned-and-paid-media.html

• http://darmano.typepad.com/logic_emotion/2009/02/thoughts-on-bought-earned.html• http

://conversations.marketing-partners.com/2011/01/paid-owned-and-earned-media-channels-are-you-in-the-right-place/

• http://www.huffingtonpost.com/kirk-cheyfitz/advertisings-future-is-3_b_774821.html• http

://huguesrey.wordpress.com/2011/07/26/defining-paid-earned-and-owned-media-picure-de-rappel/

• http://adage.com/article/digitalnext/marketing-mashup-paid-owned-earned-media/229204/• http://www.ichass.illinois.edu/SoundbiteUniversity/report.html• https://www.facebook.com/business/fmc/guides/reach• http://blog.nielsen.com/nielsenwire/consumer/global-advertising-consumers-trust-real-frien

ds-and-virtual-strangers-the-most/

• http://www.michaelleander.me/blog/facebook-engagement-rate-benchmark/• http://kdpaine.blogs.com/themeasurementstandard/2012/03/4-infographics-millennials-vs-o

rganizations-on-facebook.html

• http://blog.lab42.com/wp-content/uploads/2011/11/infographic-follow-brands-large.png• http://link.highedweb.org/2012/03/unlock-snhu-edu-with-the-konami-code/

Page 63: Developing a Social Content Strategy: Finding the right mix of paid, owned and earned Media

Questions?

Amy Mengel518-429-2780@amymengel

[email protected]

www.readMedia.comwww.readabout.me