Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Suzanne M. Bump, Secretary John R....
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Transcript of Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Suzanne M. Bump, Secretary John R....
Deval L. Patrick, GovernorTimothy P. Murray, Lieutenant Governor
Suzanne M. Bump, Secretary
John R. Glennon, Secretariat Chief Information Officer
Information Technology Town Meeting June 30, 2009
Agenda Case for Change / E.O. 510 Background
Planning Process / Key Components
IT Governance & IT Steering Committee
EOLWD Secretariat consolidation
ITD’s plan and changes to be made
Organizational Development
Timeline
Discussion and Question
Case for ChangeBackground – Not a new idea – has evolved 1970s Mainframes 1980s Mini computers, PCs, networks 1990s Servers everywhere – IT consolidation
begins 2000s Virtually every state consolidates
Meanwhile…. 2003 Commonwealth IT Commission Report 2006 Patrick – Murray Transition Working Group 2008 IT Strategy for the Commonwealth 2009-
2011
Case for Change
Commonwealth can no longer afford current IT management approach◦ Fragmented and highly inefficient◦ Difficult to share data ◦ Vulnerable to security threats
Complexity is making it increasingly difficult to meet expectations of our citizens for◦ Accessible and open government◦ Service delivery any time, any place
The time for action is now ◦ Make best use of constrained resources◦ Build foundation to realize strategic plan vision
Why is IT consolidation important?
Opportunities resulting from consolidation
•Becoming a technology leader by incorporating industry leading practices
•Building unified information systems that interact, improving internal and external services
•Increasing capabilities to secure information, protecting vital data and systems
Complexity is making it difficult to maintain a high-level of security and meet service expectations
Commonwealth’s Existing IT Environment
15 Major Data Networks
100 Phone Systems
24 Email Systems
183 Data Centers
The current approach is unsustainable• Too complex• Difficult to maintain• Impossible to keep secure
Current State Future State
Lessons from Other States
Models range from voluntary > fully outsourced
Voluntary consolidations have floundered and failed
Savings are real when done right – 10-30% (tens of M$)
Requires careful planning and takes 3-5 years to complete
States with most aggressive consolidations are now leaders in use of IT (MI, NC, WA, GA, PA)
Key Components: Secretariat Consolidation Require appointment of SCIO with authority
over all IT spending regardless of source of funds◦ Dotted line to CCIO
Roll up agency IT payroll and other IT related expenditures◦ From all appropriations – AA, DD, EO5 (postage
chargeback) and UU Require annual IT plan to be submitted to
CCIO◦ Address service levels to be provided to agencies
IT consolidation is one part of the Governor’s IT vision
Governor’s vision for IT services:•Learn from the successes of other states•Incorporate industry leading practices•Address public expectations
Executive Order 510•Consolidate designated IT services at the Commonwealth and Secretariat levels
•Three objectives:
Commonwealth IT Strategic Plan
• 3-year plan• 7 priority initiatives, including IT
consolidation• 4 secondary initiatives• Lays the foundation for transforming IT
services• Ultimately leads to new levels of service
for and engagement with citizens
Vision Implementation
How will the Commonwealth & EOLWD approach IT consolidation?
• Agency specific applications
• Helpdesk services• Desktop & LAN services• Web site information architecture• Application services as proposed by SCIO
• Data/telecomm networks• Data center services• Web site hosting & portal services• Shared enterprise services (incl.
e-mail & directory)
IT services in-scope for the consolidation effort
Consolidation will reach “substantial completion” over a 2-year time period
A federated model will be used to consolidate services at the Secretariat and Commonwealth-levels
IT Consolidation Framework
Consolidation will move designated IT services toward a more streamlined target state
Current State Target State Our IT Services Today
• Data/telecom networks: 2+ WANs; decentralized data and voice networks
• Data Center Services: 2+ data centers and hosting locations
• Email & Directory: 3 Secretariat email environments; decentralized directories
• Helpdesk Services: 2 helpdesks
• Desktop & LAN Services: 3 providers
Our IT Services Tomorrow• Data/telecom networks: Next
generation network based on enterprise architecture and standards
• Data Center Services: 2-3 enterprise data centers at the Commonwealth-level
• Email & Directory: All Secretariats on MassMail ; all agencies consolidated to centralized Active Directory
• Helpdesk Services: 1 helpdesk supported by virtual staffing model
• Desktop & LAN Services: 1 provider
EOLWD IT Governance ModelSecretary for Labor and Workforce
Development
EOLWD Director of Finance and
Administration
Secretariat Chief Information Officer
Chief Information Officer Department of Labor
Department of Industrial AccidentsDivision of Occupational Safety
Division of Labor Relations
EOLWD Program Management Office
Chief Information OfficerDepartment of Workforce
DevelopmentDivision of Career Services
Division of Unemployment AssistanceDivision of Apprenticeship Training
EOLWD Agency Heads
Commonwealth Chief Information Officer
EOLWD IT Steering Committee *
EOLWD IT Service Delivery
· Help Desk Services· Desktop and LAN Services· Website Information Architecture· Application Services as specified by the SCIO· Collaborate with Commonwealth for
· Data Center Services· Data/Telcom Network Services· Website Hosting and Portal Services· Email and Directory Services
Diagram 1: Proposed EOLWD IT Governance Model
* EOLWD IT Steering Committee
· SCIO – Chair · DWD CIO · DOL CIO · EOLWD Undersecretary · EOLWD General Counsel· EOLWD Director Finance and Administration· DWD – 5 Members (Advisory Council)· DOL – 4 Members (Advisory Council)· Commonwealth Corporation
EOLWD IT Steering Committee Executive Office of Labor and Workforce Development
Jennifer James – UndersecretaryGerald McDonough - General Counsel
Joan Lenihan – CFOJohn Glennon - SCIO
Department of Labor Roody Herold – CIO
Tom Jones – General Counsel
Department of Industrial AccidentsTim McMahon – Deputy Commissioner
Division of Occupational SafetyHeather Rowe – Deputy Commissioner
Division of Labor Relations Ed Srednicki – Executive Secretary
Department of Workforce DevelopmentDennis Thompson – CIO
George Moriarty – Deputy Director Barbara McDonough – CFO
Division of Career ServicesDavid Manning – Director
Division of Unemployment Assistance
Sarah O’Toole – Chief of Staff
Division of Apprenticeship Training David Wallace – Director
Diagram 2: EOLWD Steering Committee Members
Commonwealth Corporation Navjeet Singh – Vice President
Commonwealth Corporation Navjeet Singh – Vice President
Commonwealth Infrastructure Consolidation Plan
Data &Telecom Network Services
Data Center Services
Website Hosting & Portal Services
Email & Directory Services
Develop next generation network design principles and architectureBuild out next generation network
Renovate and upgrade MITC data center in ChelseaDesign and construct second data center in SpringfieldComplete Wave 1 data center consolidation pilot with EOHHS
Develop Mass.Gov retooling strategy and roadmap
Upgrade MassMail from Exchange 2003 to 2007Develop and deploy consolidated Active Directory strategyDevelop and deploy email archival/retention capabilities
ITD Service Excellence
Finalize IT Service CatalogEstablish transparent and equitable chargeback modelEstablish Service Level Objectives (SLO’s)Develop and rollout ITIL-based Service Management capabilities
Organizational Development Action Plan
Career Development
Career Paths Career Paths
TrainingTraining
MentoringMentoring
• Establish career paths, using existing materials and analysis• Standardize roles across Secretariats• Create job families
• Build on successes at UMass (Java, management, & ROI) • Utilize existing resources (e.g. training credits)• Implement innovative training models (e.g. train-the-trainer)• Incorporate staff preferences and needs into new offerings• Identify staffing and training needs and target those areas where
contract resources are dominant
• Build on previous surveys to develop mentoring program• Facilitate knowledge sharing through apprenticeships• Strengthen educational partnerships to build a Commonwealth-
wide internship program
TimelineMarch 1, 2009 SCIOs appointed
May 30, 2009 High level infrastructure consolidation plan
July 1, 2009 Secretariat consolidation plans to CIO
Sept 30, 2009 Detailed infrastructure consolidation plan
Dec 30, 2010 Infrastructure consolidation substantially complete
EOLWD FAQs
1. What is Executive Order 510 and IT Consolidation?
2. How is the consolidation going to be implemented?
3. What does the consolidation mean to me?
4. Will I be laid off because of consolidation?
5. Will I have to take a pay cut because of consolidation?
6. How will I learn new technologies which may be needed for my job?
7. How will my job duties change after consolidation?
Discussion & Questions