DEUTZ

SERVICEDIGITAL SERVICE STRATEGY

March, 2020

© DEUTZ AG

DEUTZ DIGITAL SERVICEINTEGRATED STRATEGY

ADVANCED ENGINES ADVANCED AFTERSALES

• Hardware

• Connectivity

• Sensoric

• Open tecnology

• Modular

• Tools

• Connectivity

• Open technology

• Modular

• Cloud based

• Routing to feeld service

2

Machine

Upgrades

Original

Spare Parts

Technical

Hotline

Schedule

Maintenance

Service

Contracts

Extended

Warranty

© DEUTZ AG 3

THE BIG PICTUREAT A GLANCE

Serpic

DTS

Advanced

Service

DSPIncl. booklet

OEMEND

CUSTOMER

RENTALSSERVICE

PARTNERFIELD

SERVICE

EngineEngine

web form for service reports

SerdiaAPP

EngineEngineEngine

Engine

CMTelematics

ERP

planned

In progress

In progress

© DEUTZ AG

DEUTZ DIGITAL SERVICEDIGITAL SERVICE TODAY

Kunde

DEUTZ Connect

Diagnosis

Error memoryEngine registration

Online Shop

Service Portal

SERDIA SERPIC

Diagnosis

Updates Service-Documentation

Geringe Integration & mit

ausbaufähiger Vernetzung

4

© DEUTZ AG

DEUTZ DIGITAL SERVICEDIGITAL SERVICE HOMEBASE

+

i-SERDIA (advanced) i-SERPIC (online)

Telematics Service Portal

i-Advanced Repair

i-Condition Monitoring

Central database

Digital engine twin

Warranty and

Service contracts

Integrated functionality

provides customer value add

+

5

© DEUTZ AG

DEUTZ DIGITAL SERVICETELEMATICS - IT ARCHITECTURE

MQTT BrokerMonitoring

Analytics

Portal

Server Köln Porz

Telematics Partner: Device-Management

MQTT Client

Data Communication Partner: M2M Card Management

DEUTZ Telematics

Other Telematics

Time-Series DB and Agent for collecting and sending data

6

i-Condition Monitoring

© DEUTZ AG

DEUTZ DIGITAL SERVICE

ADVANCED

AFTERSALESADVANCED ENGINE

ADVANCED

CUSTOMER CARE

▪ i-Advanced Repair

▪ i-service book

▪ i-Parts

▪ i-Serpic (online)

▪ i-Advanced Serdia

▪ i-Advanced Configurator

▪ i-Telematics

▪ i-engine registration

▪ i-Condition Monitoring

▪ i-Maintenance

▪ i-Alert

▪ i-Repair

▪ i-Parts

▪ i-Warranty

▪ i-Workflow

VALUE ADD – DIGITAL BUSINESS MODEL

7