Deutsche Wealth Online User Guide July 2020 · Terms and conditions apply Deutsche Wealth Online...

Deutsche Wealth Online APAC

Mobile Application User Guide

Deutsche BankWealth Management

Terms and conditions apply Deutsche Bank Aktiengesellschaft (Incorporated in the Federal Republic of Germany & members’ liability is limited )June 2020

We are delighted to welcome you to ouronline service

Deutsche Wealth Online APAC

An easy-to-navigate and secure application thatwill enable you to review your investment detailsat any time that suits you.

The tool provides secured access to portfoliodetails, transaction history, upcoming maturities, Income and Expenses, advices andcorrespondences and e-Statements.

Terms and conditions apply

Deutsche Wealth Online APACUser Guide

Deutsche Wealth Online APAC User Guide 2

Deutsche Wealth Online APAC User GuideTerms and conditions apply 3

01 Features

02 Getting started and Login

03 Security Questions

04 Quick Access Menu

05 Setting Up Your Profile

06 Portfolio Positions

07 Net Income

08 Maturities

09 Statements

10 CIO Insights

11 dbXpert

12 eAgreement

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Notifications14

Request a Call-back

Deutsche Wealth Online APAC – User Guide

15 Language Selection

16 Generate One-Time Password

17 Reset Forgotten Password

18 Frequently Asked Questions


Biometric login:Personalize Face-ID / Touch-IDactivation for login

Charts for visualization: Evaluate, comprehend and act on data faster and more effectively

E-statements: Access statements and advices online

ConsistentUser experience:Digital platform available on tablet, phone, and web

CIO Content:Access to CIOInsightspublications

Client and portfolio dashboard:Upcoming maturitieseasily identifiable, allowsinformed investment decisions to be taken

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dbXpertAccess curated and personalized Investment Ideas

Request a callback:Notify yourclient advisor to schedule a callback on specific topics

Notifications:Timely notifications onupcoming maturities, monthly statements and new CIO Insights

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01 Features

10 11eAgreementAgree and digitally accept account documents online

Reset Password:Reset forgotten password and unlock account in 3 steps

12 Digitally Secured:Secured access to your holdings


Signing up to Deutsche Wealth Online APAC

• Please make a request through your relationship manager via the Online Services Application Form. Your relationship manager will assist you with the application to attain the access.

System & device requirements

• iOS: v12.1 and above

• Android: 6.0 Marshmallow and above

• iPhone models: 6S, 6S Plus and above

• iPad models: Pro, Mini 2, Air and iPad (5th and 6th Gen) and above

3 easy steps to log in

Desktop: Enter https://deutschewealthonline.db.com

1. App: Scan QR code or enter “Deutsche Wealth Online APAC” in Apple App Storeor Google Play Store.

2. Log in with the Username and One-Time Password, and follow the instructions to register your device using the Authorisation Code sent by post to your registered address or via SMS based on your preference registered on the Deutsche Bank Online application form.

3. Re-log in with your new password, and input your device PIN to view further information.

Quick Guide

02 Getting Started and Login

iOS Android

https://deutschewealthonline.db.com/

Deutsche Wealth Online APAC User Guide

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Signing up

• If you are an existing user with RSA token, please log in with your Username and password.

You will be prompted to replace the RSA Token to a Digital Token.

• If you are a new user:Please request through the Deutsche Wealth Online Application Form for login access. After enrolment, 3 mailers will be mailed to the address provided on the form:

• Username• One-Time Password• Authorisation Code1

You will be prompted to change your password when logging in for the first time.



Deutsche Wealth Online Application Form

Account number (“Account”)

Please leave this blank for new account applications

For Corporate and other entity accounts only: Name of corporate/other entity

1. Authorised DWO Users

Name of Authorised DWO User 1

Account Holder and Authorised DWO User Authorised DWO User only EAM User

First Name Middle Name Surname/Family Name

Existing Users, Deutsche Wealth Online User ID:

Digital Token

For Account Holders: Please note that the User ID, one time password and authorisation code (“Activation

Codes”) will by default be sent to your mailing address in the Bank’s record. If you wish to receive your

Activation Codes at a different address, please indicate below.

Please note that (1) the address below will only be used once to mail your Activation Codes to you, and (2)

the address field below may not be used to amend your mailing address on bank’s record. Please reach out

to your relationship manager separately.

For Authorised DWO Users: Please indicate your mailing address below.

Mailing Address:

Mandatory for all hold-mail clients and Users (including Authorised Signatories) who are not Account

Holders.

Address

City State Country Zip Code

Contact Number

This number is required by the courier used to mail your Activation Codes to you.

Personal Data Consent: I/We consent to the collection, use, disclosure and retention of personal data as

stated in the Online Services Privacy Statement available

at: https://deutschewealthonline.db.com/ebankingstatic/Online_Privacy_Statement/APAC/English/Online_Priv

acy_Statement.pdf. *Continued on Page 2

Internal Use Only – Mandatory For RM, please provide the Avaloq Sort Alpha of the user.

V2020_Mar 1

Deutsche Bank AG, Hong Kong & Singapore Branch Deutsche Bank Aktiengesellschaft domiciled in Frankfurt am Main (incorporated in the Federal Republic of Germany and members’ liability is limited)

P.

Country Code Number

1 In case you have provided your contact number for receiving the Authorization code, the code will be sent via SMS.

Provision of email address and mobile number are mandatory for application of DWO so that you can access complete suite of features

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New Users: First login and registering your device

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Download and install Deutsche Wealth Online APAC on your device.

Log in with your Username and One-Time Password provided in the mailers

Set your new password.

Accept “Online Service Terms” and “Privacy Statement”.

Set your device PIN, and your device will be registered.

Register the Digital token to your device with the Authorization Code provided in the mailer or one received via SMS as requested

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Auth Code via SMS

Auth Code via PinMailer


Existing Users: Registering your device

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Update Deutsche Wealth Online APAC on your smart device.

Log in with your Username and password.

Accept “Online Service Terms” and “Privacy Statement” to continue. (If there are changes to the Terms and Conditions.)

Register the Digital token to your device with the Passcode generated from your RSA Token.

Set your device PIN, and your device will be registered.



Subsequent Login

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Log in with your Username and password.

Enter your device PIN.

System Authenticates your Digital Token.

Drill-down view will be displayed.

Click on any drill-down views that requires a 2nd factor authentication to access.



02 Getting Started and LoginRegistering Multiple Devices

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Log in with your Username and password on the non-registered device. Application prompts to register the device.

Enter your device PIN and the OTP is generated.

Register the Digital token to your non-registered device with the OTP generated from the registered device.

Set your device PIN, and your device will be registered

Generate OTP on registered device

Registering new device

On your registered device, click on Generate OTP.

How do I change my login details?

• Please note that the Username cannot be changed.

• If you would like to change your password, go to the “Change password” option in profile menu.

• If you would like to change your PIN, go to the “Change device PIN” option in profile menu.

What is my contribution to security?• Do not use untrustworthy devices for online banking.

• Do not disclose your personal login information to untrustworthy, little-known or suspicious web sites.

• Lock your computer when unattended.

• Avoid downloading or installing any files or programs from unknown sources on your mobile phone.

• There is a ‘jailbreak’ detection enabled in Deutsche Wealth Online APAC App and the App will not work on phones, tablets which have been jail broken.

• Deutsche Wealth Online APAC also provides for Fingerprint Touch-ID/Face-ID for first factor Authentication. However, Users are advised that all the fingerprints registered on the phone will be allowed to log in into the App.

What is a Fingerprint ID or Face ID?

• Fingerprint Touch-ID or Face ID for first factor authentication is enabled for the App.

Why should I always log out?

• The log out ends your e-banking session and prevents any unauthorized access to your data and performing fraudulent transactions.

• Auto logout feature becomes active after 15 minutes of inactivity to prevent unauthorized access.

My account was hacked, what do I do?• Escalate the security issue to your relationship manager to

allow us to investigate:

• Change your password through profile settingsimmediately if you are able to access.

• If you unable to access, please initiate a password reset.

I forgot my password or PIN, what do I do?

• Please contact your relationship manager to have your password or PIN reset.

I have received an error message“blocked”, what do I do?

• Contact your relationship manager, so that he can initiate to unblock the account or reset the password.


03 Security Questions


Enjoy quick access to all sections by clicking on the icon on the bottom of each page

Portfolio

• Income & Expenses

• Aggregation

• Portfolio position

• Transactions

Maturities

• Overview of upcoming maturities of bonds, deposits, loans, FX forwards and DCIs for different time periods up to next one year

Insights

• View recent CIO Content

Reports

• Statement & Advices

• Transaction & Income

Profile

• Activate Touch-IDor Face ID

• Manage aggregated view

• Choose default currency


04 Quick Access Menu



Set default currency

• Select any major currenciesto be the default currencyon the App

Manageconsolidated view

• Customize how positionsare viewed byaggregating accounts

• Once certain portfolios are selected, a new accountcode will be created forthe aggregated view

Activate Face/Touch-ID

• Tap on “Profile”

• Tap on “Touch-ID” and accept terms and conditions

• Biometrics is linked to the set up on your mobile device

05 Setting Up Your Profile


1 Select a portfolio to be viewed

2 View market value of portfolio as of previous day

3 Quick access to net income of portfolio

Click “List” to view further details (next screen)

Radial chart showing market value per asset classes

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Scroll down to viewportfolio performance chart



1 View includes summary of:

• Market valuation

• Day change

• Net income

• Income summary

• Proportion

• Currency

Click on asset class to view transaction view (next screen)2



View breakdown of market value and unrealized G/L

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Click on each position to view details (next screen)



View breakdown of market value and unrealizedG/L (different per asset class)

• Asset description

• Market price

• Price date

• Price chart

• ISIN

• Average purchase price

• Proportion

• Unrealized G/L

• Transaction hyperlink

Click on “See Transaction(s)” to view details (next screen)


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Access trade economics and contract details bytapping on the particular trade

Click on “See Advice” to view advice in pdf


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View income and expenses (7 days, 28 days and YTD)

Chart in monthly/daily net income movements

View income or expenses transactions

View transaction details drill down (next screen)

07 Net Income


View 7 days, 30 days, 12 months maturities or select a date

Product name and number of contracts displayed includingmaturity value

Detailed view of maturing contracts

08 Maturities


View monthly portfolio statements

View advices

View correspondences

View transaction details

09 Statements


Select the Insights icon from the Quick AccessMenu to view the latest CIO Insights publications

Scroll down to select your article of choiceand get to a summary/full article view as PDF

Tap on any publication to open and read the article

10 CIO Insights


Access dbXpert from Menu

Curated and personalized Investment Ideas

11 dbXpert

dbXpert Wealth Advisory Mandate (“dbXpert”) is a new advisory offering for investors who wish to retain full control on their investments decisions while receiving recommendations from the Bank..


12 eAgreement 1/2

Access eAgreement from Menu

Enable eAgreement and setup portfolios to complete the enrolment

eAgreement is available to eligible users only. Please get in touch with your Relationship Manager for more details.


12 eAgreement 2/2

1. An in-app alert and email will

be triggered and sent to notify

you that there is a document

pending for acceptance.

Click on the alert to access

the document details.

2. Click on “+” to view

additional details of the

document.

To start the acceptance

process, click on “View

document”.

3. Click on “View Document”

to prompt for an Access

Code issued by DocuSign

Enter the Access Code to

validate the document and

continue to the last step

4. Accept the terms of the document by

clicking on “I Accept”. The document will

be pre-populated with your signature to

complete the process.


Tap on Menu and tap on the telephone icon to initiate a request for a callback

Select the context before you submit the request. A notification will be sent to yourrelationship manager who will respond at his/her earliest convenience

13 Request A Callback


Be notified of upcoming maturities, CIOcontent and month-end statements byclicking on the notification icon

Manage your notification settingsthrough your profile. Switch off or turnon notifications

14 Notifications


Manage the tool language from Login Page or through your settings. Switch between English / Simplified Chinese / Traditional Chinese.

15 Language Selection


Generate OTP is required when you log in through the web or registering multiple devices.

Click on Generate OTP on the login screen or in the Profile settings screen.

16 Generate One-Time Password (OTP)


17 Reset Forgotten Password

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Click on “?” (Tool Tip button) next to “Password” to access the link for resetting your password.

Provide your Username and registered email. Click on ‘Send Reset Code’.

Enter your 6 digit device PIN to proceed.

4 Setup a new password for the account. A strong password is recommended.

5 Upon successful reset of password, a notification will be sent to your registered email confirming the password changes.

Resetting a Forgotten Password / Unlocking Locked Account


How often are the Portfolio Market Value and other prices updated?

• The portfolio market value and other transactions data is updated at the end of immediate preceding business day. Usually the last date of update is displayed on the top of the Portfolio Screen inside the App.

What are the exchange rates applied in the currency conversions in the App?

• The exchange rates are applied with respect to the base currency of SGD if your branch is Singapore and of HKD if your branch is Hong Kong.

What is Portfolio Consolidation?

• Portfolio Consolidation is a unique function in the Deutsche Wealth Online APAC App which provides the user a consolidated view across multiple Portfolios. This gives an aggregated view of the Market Value and other information across multiple Portfolios associated to the login.

How far back can I see my statements?• Three years statements are available.

How far back can I see my transaction history?• Two years transaction history is available.

Why can’t I download the app?

• Please check the minimum device and software requirements.

Which assets are included in Maturities?

• Maturities are available for FX Forwards, MMT deposits, Bonds, Loans and DCF.

• Structured products are excluded due to the differing nature of the products and the difficulty to standardize the feed for structured products.

How to download account information online?

• Click on the Report icon on the Quick Access Menu to access the following reports:

• Portfolio statement

• Transaction history

• Daily statements

• Advice & Correspondence

Do I still have access to the tool when offline?

• No, DWO APAC requires internet connectivity to have access.

Can I nickname my accounts?

• No, it is not possible to give names to your accounts.

I’ve recently changed my phone and my Digital Token is removed, what should I do?

• Please contact your relationship manager. We will initiate the issuance of the Authorisation code for the new digital tokenregistration.


18 Frequently Asked Questions 1/2


What should I do if the webpage does not load or screen freezes?

• Check your network connectivity and restart the device.Launch the App and check again.

• If that doesn’t work, check if latest version of the App is installed.Refer to the minimum app requirements on the App store.

• Check whether your other personal device is facing a similar issue. If the issue persists, please contact your relationship manager and include a screenshot of the error.

Is the information real time? If not, what is the last update?

• It is as of end of immediate preceding business day.

Why is all data shown in the reference currency?

• All positions are shown in the reference currency for consistency.

• Reference currency can be changed through the Profiles option on the Navigation Menu.

Are the numbers shown official or unofficial?

• Unofficial. Official numbers are only published through the month-end portfolio statements.

Who do I contact if I require assistance?• Please contact your relationship manager in case of any

queries.

If I request a callback when will my relationship manager respond?

• Upon placing the request, a notification will be sent to your relationship manager who will respond at their earliest convenience. If your request is urgent please call your relationship manager directly.

How many callback request can I place a day?• You can place one callback request per day.

What can I see in my notifications?

• Available notifications include upcoming maturities, recent CIO content and month-end statements. Notifications are available in-App only.

Please be reminded that you should:

– destroy the original printed copy of the Mailers;

– not allow anyone else to use your password or PIN

– never write down the password or PIN on any device for accessinge-banking services or on anything usually kept with or near it; and

– not write down or record password or PIN without disguising it

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Deutsche Wealth Online User Guide July 2020 · Terms and conditions apply Deutsche Wealth Online...

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