DETR- Rehabilitation Division SFY 2006 Satisfaction Survey
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Transcript of DETR- Rehabilitation Division SFY 2006 Satisfaction Survey
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DETR-Rehabilitation Division SFY 2006 Satisfaction Survey
BY:Pamela Gallion
University of Nevada, Las Vegas
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SFY 06 Consumer Assessment Results
Methodology Conducted via telephone 1,795 eligible
cases supplied by DETR/Rehab Division Three attempts were made to each
number 280 interviews completed
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Consumer Assessment Results Overall satisfaction with State of Nevada Vocational
Rehabilitation (VR) Service Program
40%
22%
19%
7%
11%
0%
5%
10%
15%
20%
25%
30%
35%
40%
5 = HighestRating
4 3 2 1 = LowestRating
Overall Satisfaction with Program
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Consumer Assessment Results
Choices you had for a job goal
23%26%
22%20%
0%
5%
10%
15%
20%
25%
30%
Excellent Good Fair Poor
Choices for job goal
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Consumer Assessment Results Rate choices you had in service providers
36%34%
17%
11%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Excellent Good Fair Poor
Choices in service providers
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Consumer Assessment Results Program and Counselor Rating
Statement # Agree
% Agree
I like the way my counselor treated me 239 85%
I like the way other Vocational Rehabilitation staff treated me. 237 85%
Counselor was understanding of my needs 234 84%
I had adequate access to my counselor 219 78%
It was easy for me to contact my counselor 216 77%
I would recommend Nevada’s Vocational Rehabilitation services to others in need.
232 83%
Counselor worked with me as an equal partner during the process 226 81%
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Service RatingsRank Service % That
Received% RatedPositive
% RatedNegative
1 Assistive technology 36% 84% 9%
2 Classes /school 33% 81% 8%
3 Vocational/careercounseling
47% 74% 12%
3 Training for a job 33% 74% 11%
5 Job referral 28% 62% 17%
6 Job coaching 29% 50% 6%
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Job Ratings
39% (109 of 280 interviewed) obtained a job while in VR
Statement # Agree % Agree
I got the kind of job that I wanted. 86 79%
I chose the kind of job I wanted 82 75%
I like the job that I have now 74 68%
I got the services necessary to keep the job I have now 74 68%
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Demographics
Age Mean – 46 years of age Median – 47 Mode – 57
Gender Female – 50% Male – 50%
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SFY 06 Transition Students Survey Results
Methodology Conducted via telephone 120 eligible names provided by the
Rehabilitation Division Five attempts made to call each number 68 completed interviews
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Educational Opportunities
10%
18%
1%
6%
21%
3% 4%
0%
5%
10%
15%
20%
25%
OJT Voc RehabTraining
Job Corps Tech/TradeSchool
Jr College University Other
Educational Opportunities
63% of students (43 of 68) indicated that they received one or more “educational opportunities.”
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Employment Status 40% (27 of 68) currently employed 79% are satisfied with current job. Helped find current job:
Vocational Rehabilitation/school counselor – 19% Found job myself – 37% Family/friend – 33% Other – 11%
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Current Job
Income:Low income = $5.65 per hr.High income = $11.30 per hr.Mean income = $8.17 per hr.Median income = $8.12 per hr.Bi-modal = $7.00 per hr. and $10.00 per hr.
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Benefits Received
19%
44%
11%
4%
15%
44%
0%
5%10%
15%
20%25%
30%35%
40%
45%
Paidvacations
Healthbenefits
Paid sickleave
Retirementplan
Lunch/Meals None
Job Benefits
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Reasons for Unemployment (60%)
Reason % Non-workers # Non-workers
Can’t find any job 7% 3
Can’t find a job that suits me 12% 5
Am attending school 15% 6
Don’t want to work 15% 6
Physical/mental limitations 12% 5
Marriage/pregnancy 7% 3
Other 32% 13
Totals 100% 41
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Misc. Information
Graduation 25% standard diploma 57% adjusted diploma 12% left high school 4% no response
88% would recommend transition services to another needing them
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Where Learned About Transition Services
8%
27%
3%
21%
34%
7%
0%
5%
10%
15%
20%
25%
30%
35%
On myown
Parent(s) Friend Teacher Schoolcounselor
Other
Where Learned about Transition Services
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Demographics
Geographic location 67% - Southern Nevada 13% - Reno /Carson City / Sparks 20% Rural Nevada
Gender 65% - Male 35% - Female
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SFY 06 Employer Survey Results Conducted via telephone – random list of Nevada
businesses Five attempts were made to each number 293 interviews completed, five partial interviews Area
58% from Southern Nevada/Las Vegas 28% from Reno/Sparks 14% from other communities
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Concerns about hiring persons with disabilities
Largest # of employers did not have any concerns . . .
3%
3%
6%
13%
26%
45%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
License requirements
Ability to deal with public
Safety
Ability to perform job/skills
Physical restrictions
None
Concerns about Hiring Persons with Disabilities
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About the Employers Employers had:
Mean – 38 total employees Median – 12 total employees
3,498 job openings in the past year Mean – 12 available jobs Median – 4 available jobs
Employed persons with disabilities past two years 22% gave a yes response 66% were not aware 12% did not know
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Federal Contractor with Affirmative Action Requirement
16%
64%
20%
0% 10% 20% 30% 40% 50% 60% 70%
Yes
No
Don't Know
Federal Contractors
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Reason For Not Hiring Those With Disabilities
None applied – 66% Physical requirements of the job 18% Special job skill requirements – 9% Other – 7%
Other included seasonal employers, family businesses, and those that only hire “walk ins.”
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Awareness of Vocational Rehab Counselors
Respondents who did not hire persons with disabilities with the past two years were asked if they were aware that they could ask a counselor to visit their work place to determine work site needs.
59% were not aware 28% were aware 13% did not know
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Experience with BVR/BSBVI Did you call BVR or BSBVI for a qualified
candidate? Asked of those the 63 employers that had
hired persons with disabilities in the past 2 years
Only two employers from this random sample called BVR or BSBVI
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Experience with BVR/BSBVI Why didn’t you call?
14% 1%
7%
5%
3% 3%
40%
27%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Other
Was contacted by counselor
Didn't think to do so
Have "in-house" hiring procedures
Use Job Connect
Job restrictions
No need to call
Use newspaper ads
Reasons for Not Contacting BVR or BSBVI