Designing the Holistic Search Experience
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Designing the search experience by Tyler Tate, TwigKit
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Presented at Lucene Revolution in San Francisco on May 25, 2011.
Transcript of Designing the Holistic Search Experience
Designing the search experience
by Tyler Tate, TwigKit
ux search
AerospaceNews media
Broadcast
ElectronicsIntelligence
Healthcare
Local Government
Photo by David Woo
Photo by Paul Robertson
Photo by Paul RobertsonPhoto by Mark Hillary
?!Surely there’s a better way?!
Classic information retrieval
Document DocumentRepresentation
QueryInformation
Need
Iterative information seeking
Lookup
Learn
Lookup
Learn
Investigate
Lookup
Learn
Investigate
Lookup
Explore
Investigate
Lookup
Learn
The Lookup Process
Recognise theneed for information
The Lookup Process
Recognizing a need for information
Recognizing a need for information
Known-item
Recognizing a need for information
Known-item
Navigational
Recognizing a need for information
Known-item
Navigational
Exploratory
Formulate the query
The Lookup Process
Autocomplete
Autosuggest
Instant Results
Run the query
The Lookup Process
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Review the results
The Lookup Process
Use Clear Titles
Use Hit Highlighting
Use Hit Highlighting
Group like results
Group like results
?
The Lookup Process
Investigate
Learn
Lookup
The learning process
2 3 4 5 61
The learning process
2 3 4 5 61
uncertaintyapprehension
Selection
The learning process
2 3 4 5 61
optimism
Selection Exploration
The learning process
2 3 4 5 61
confusionuncertainty
doubt
Selection Exploration Formulation
The learning process
2 3 4 5 61
confidence
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Explore
Browse
Flexible !ltering
Data Visualization
Data Visualization
Re-!nd
Highlight visited pages
Bookmark items
Recently viewed items
Recently viewed items
Organise
Add tags
Assign to a group
Capture relationships
Compare
Side-by-side product comparison
Chart comparison
Annotate
Comment on and rate saved properties
Learn
Investigate
Lookup
Monitor
Saved Searches
Email alerts
Email alerts
Email alerts
Collaborate
The like button
Collaborative bookmarking
Collaborative bookmarking
Collaborative bookmarking
Collaborative bookmarking
Learn
Investigate
Lookup
We must think beyond the individual query and
help users accomplish their goals over time,
across space, and with the people they trust.
Companies who help users throughout the entire
learning process are more likely to:
✴ Create passionate, devoted users
✴ Bene!t from the resulting transaction
The end goal is to provide value to our users,
which in turn brings value to the business.
✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991
✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010
✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
ENTERPRISE SEARCHMeetupswww.searchmeetups.com
ENTERPRISESEARCHLondon
ENTERPRISESEARCHFrankfurt
Thank You!
@TylerTate
@TwigKit
http://twigkit.com/blog/
http://SearchMeetups.com
