Designing Smart Cities: Maintenance of Public Buildings · Empathize Define Ideate Prototype Test...
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Understand Understand Explore Materialize Empathize Define Ideate Prototype Test Implement Designing Smart Cities: Maintenance of Public Buildings Redesigning urban logistics and transport for a climate neutral Berlin 2050 Understand Define Emphasize Ideate Prototype Test Implement Lorem ipsum The area was built in the late 1800s as an epidemic centre for Berlin and extended in the Post-War years. Following the closing of the hospital faciliies in 2001, BIM took over the area's management in 2004. Complex maintenance tasks require over 1000 problems per year to be solved by External Service Providers (ESP). They usually need at least 2 trips to fix an issue, the first one just to inspect what kinds of materials and tools are needed. This results in large expenses for BIM, fixing times of over 4 weeks on average, huge CO 2 for driving to and away from the site and unsatisfied tenants. Built in the 19th century, the area is named after 1st Guard Dragoner Regimen, who owned the barracks there. First used for military purposes until 1920, then the barracks were repurposed to civil use. It was about to be sold to a private investor but after protests from civil soiety, the ownership of the area was transferred from the Federal Government to the City of Berlin. This is a place where history, democracy, peace, mobility and the struggle for a public interest-oriented urban development meet. Dozens of repair orders issued every month, repairers make average 1-3 trips to the for each case.That refers to 7.000 kg CO 2 emissions annually, which can be minimized with innovative solutions. Turmstraße 21 - Maintenance Hub Dragonerareal - HUBitat Turmstrasse 21 Plot size 82.147 m 2 20 building units 8272 residents /km 2 Obentrautstraße 19-21 Plot size 47.000 m 2 15 building units 13187 residents /km 2 Alt-Friedrichsfelde is an enormous building complex constructed in East-Berlin during the 80s. Tenants range from Education over Tax offices to Police and Third party commercials. The current maintenance system requires huge effort on communciation, paperwork and driven distsances, resulting in high costs and unnecessary CO 2 emissions Alt-Friedrichsfelde 60 Plot size 103.959 m 2 20 building units 4952 residents /km 2 Alt - Friedrichsfelde - Fix IT A maintenance hub to reshape the maintenance processes. Built of containers and contains tools and materials necessary for reoccuring maintenance tasks on-site. Intelligent, digitalized storage system smart orientation support for accelerating maintenance tickets Local means of tranportation E-cargo bikes enable neighbouring BIM managed areas to profit from the Hub as well. Responsibility for the Maintenance Hub lies with the local Facility Management. The Maintenance Hub saves costs and organizational effort for BIM, speeds up the repairing time, thus making tenants happier. Ecological impact saves 34t CO 2 emissions for the Turmstraße 21 alone - per year! The nitial investments covered by BIM, with supporting subsidies from the City of Berlin. Cooperation with the Facility Management to ensure the Hub is man- aged appropriately, as well as the External Service Provider, for whom the Hub needs to be beneficial. A micro-hub for urban freight deliveries of maintenance and repair orders. It is portable and adaptable as it is built by containers. A storage area for construction materials and delivery services. Recreation area for repair service provides and contractors to provide standars and quality. Direct representation of BIM on the site for developing quick responses to any occuring issues. A online platform that brings information and interaction together Event report direct and automated digital forms An overview map that provides information about all current events and accessible to all partici- pants A rating system a uniform communication channel A number of key partners is necessary to make the project successful. BIM, Gegenbauer, object managers and also the craftsmen. Last but not least, we need the software engineers and developers to make the app. Social impact Less stress, better communication, overview for more transparency and orien- tation for everyone involved, tenants’ satisfaction Economical impact focusing on actual maintenance work, learning how to fix problems and less external firms have to come Ecological impact Short term imapcts are based on paper and CO 2 reduction.Moreover, less maintenance routes taken promises savings up to 3 t CO 2 / a. Our goal is to reduce CO 2 emissions caused bymaintenance trips; effective- ness in services and enhanced experience for repairers. Social impact Saving up to 60-120 hours of working time Ecological impact for construction materials and delivery services. Our key partners are Berliner Immobilienmanagement GmbH (BIM), delivery providers, delivery companies, maintenance companies (ESPs) and architec- ture and construction companies. Urban Design Thinking (UDT) applies Design Thinking Methods in relation to a particular ur- ban space. The method starts by first immersing oneself into the topic in the Understand, Empathize and Define Phases, solely focusing on accurately describing the problem while locally engaging with residents and stake-holders. During the Ideate, Prototype and Test phases, it is about finding solutions to the specified problem and testing them with local users, incroporating their feedback for an improved solu- tion. Lastly, by creating a business model in the Implementation phase, we conclude the pro- cess.Multiple iterative stages enables the constant development of perspective through chal- lenges and presents new insights for creative solutions. PROJECT AREAS URBAN DESIGN THINKING METHODOLOGY Participants Bangyan Gao, Bengisu Aydos, Lucia Forcioli-Conti, Robina A. Kienitz, Nga Ngo Thuy, Boris Kagan, Katharina Wu, Laura Natalia Morales Charry, Polina Aslamova, Tunca Beril Basaran, Christian Möckel, Lea-Sophie Sonnenberg, Shiyang Lyu, Sima Bhattarai Project Coordination Kilian Flade, M. Sc. Benno Gerlach, Malte Hager, Dipl.-Ing. Christian Kloss, Prof. Dr. Dodo zu Knyphausen-Aufseß, Prof. Elke Pahl-Weber, M.Sc. Cornelia Schlott, Dipl.-Ing. Maren Wendland Institute of Urban and Regional Planning Prof. Elke Pahl-Weber Chair of Urban Renewal and Sustainable Development Sekretariat B7 Hardenbergstraße 40a 10623 Berlin Institute of Technology and Management Prof. Dr. Dodo zu Knyphausen-Aufseß Chair of Stra tegic Leadership and Global Management Sekretariat H92 Straße des 17. Juni 135 10623 Berlin The maintenance of modern buildings with their diverse functionality and general complexity is a large contrib- utor to global CO 2 emissions. The City of Berlin, ev- er-changing, ever-growing, wants to be carbon-netural by 2050 and poses the question: Is there a way to re-or- ganize maintenance logistics so that it still fulfills all nec- essary tasks while being ecological sustainable? Understand Understand Explore Materialize Empathize Define Ideate Prototype Test Implement
Transcript of Designing Smart Cities: Maintenance of Public Buildings · Empathize Define Ideate Prototype Test...
Understand
Understand Explore Materialize
Empathize Define Ideate Prototype Test Implement
Designing Smart Cities: Maintenance of Public BuildingsRedesigning urban logistics and transport for a climate neutral Berlin 2050
Understand
Define
Emphasize
Ideate
Prototype
Test
Implement
Lorem ipsum
The area was built in the late 1800s as an epidemic centre for Berlin and extended in
the Post-War years. Following the closing of the hospital faciliies in 2001, BIM took
over the area's management in 2004.
Complex maintenance tasks require over 1000 problems per year to be solved by
External Service Providers (ESP). They usually need at least 2 trips to fix an issue, the
first one just to inspect what kinds of materials and tools are needed. This results in
large expenses for BIM, fixing times of over 4 weeks on average, huge CO2 for
driving to and away from the site and unsatisfied tenants.
Built in the 19th century, the area is named after 1st Guard Dragoner Regimen,
who owned the barracks there. First used for military purposes until 1920, then the
barracks were repurposed to civil use. It was about to be sold to a private investor
but after protests from civil soiety, the ownership of the area was transferred from
the Federal Government to the City of Berlin. This is a place where history,
democracy, peace, mobility and the struggle for a public interest-oriented
urban development meet.
Dozens of repair orders issued every month, repairers make average 1-3 trips to the
for each case.That refers to 7.000 kg CO2 emissions annually, which can be
minimized with innovative solutions.
Turmstraße 21 - Maintenance Hub
Dragonerareal - HUBitat
Turmstrasse 21
Plot size
82.147 m2
20 building units
8272 residents /km2
Obentrautstraße 19-21
Plot size
47.000 m2
15 building units
13187 residents
/km2
Alt-Friedrichsfelde is an enormous building complex constructed in East-Berlin during
the 80s. Tenants range from Education over Tax offices to Police and Third party
commercials.
The current maintenance system requires huge effort on communciation, paperwork
and driven distsances, resulting in high costs and unnecessary CO2 emissions
Alt-Friedrichsfelde 60
Plot size
103.959 m2
20 building units
4952 residents /km2
Alt - Friedrichsfelde - Fix IT
A maintenance hubto reshape the maintenance processes. Built of containers and contains tools
and materials necessary for reoccuring maintenance tasks on-site.
Intelligent, digitalized storage systemsmart orientation support for accelerating maintenance tickets
Local means of tranportationE-cargo bikes enable neighbouring BIM managed areas to profit from the
Hub as well. Responsibility for the Maintenance Hub lies with the local Facility
Management.
The Maintenance Hub saves costs and organizational effort for BIM, speeds up
the repairing time, thus making tenants happier.
Ecological impact saves 34t CO
2 emissions for the Turmstraße 21 alone - per year!
The nitial investments covered by BIM, with supporting subsidies from the City
of Berlin. Cooperation with the Facility Management to ensure the Hub is man-
aged appropriately, as well as the External Service Provider, for whom the Hub
needs to be beneficial.
A micro-hub for urban freight deliveries of maintenance and repair orders.
It is portable and adaptable as it is built by containers.
A storage areafor construction materials and delivery services.
Recreation areafor repair service provides and contractors to provide standars and quality.
Direct representationof BIM on the site for developing quick responses
to any occuring issues.
A online platformthat brings information and interaction together
Event reportdirect and automated digital forms
An overview mapthat provides information about all current events and accessible to all partici-
pants
A rating systema uniform communication channel
A number of key partners is necessary to make the project successful. BIM,
Gegenbauer, object managers and also the craftsmen. Last but not least, we
need the software engineers and developers to make the app.
Social impactLess stress, better communication, overview for more transparency and orien-
tation for everyone involved, tenants’ satisfaction
Economical impactfocusing on actual maintenance work, learning how to fix problems and less
external firms have to come
Ecological impactShort term imapcts are based on paper and CO
2 reduction.Moreover, less
maintenance routes taken promises savings up to 3 t CO2 / a.
Our goal is to reduce CO2
emissions caused bymaintenance trips; effective-
ness in services and enhanced experience for repairers.
Social impactSaving up to 60-120 hours of working time
Ecological impactfor construction materials and delivery services.
Our key partners are Berliner Immobilienmanagement GmbH (BIM), delivery
providers, delivery companies, maintenance companies (ESPs) and architec-
ture and construction companies.
Urban Design Thinking (UDT) applies Design Thinking Methods in relation to a particular ur-
ban space.
The method starts by first immersing oneself into the topic in the Understand, Empathize and
Define Phases, solely focusing on accurately describing the problem while locally engaging
with residents and stake-holders.
During the Ideate, Prototype and Test phases, it is about finding solutions to the specified
problem and testing them with local users, incroporating their feedback for an improved solu-
tion. Lastly, by creating a business model in the Implementation phase, we conclude the pro-
cess.Multiple iterative stages enables the constant development of perspective through chal-
lenges and presents new insights for creative solutions.
PROJECT AREAS
URBAN DESIGN THINKING METHODOLOGY
ParticipantsBangyan Gao, Bengisu Aydos, Lucia Forcioli-Conti, Robina A. Kienitz, Nga Ngo Thuy, Boris Kagan, Katharina Wu, Laura Natalia
Morales Charry, Polina Aslamova, Tunca Beril Basaran, Christian Möckel, Lea-Sophie Sonnenberg, Shiyang Lyu, Sima Bhattarai
Project CoordinationKilian Flade, M. Sc. Benno Gerlach, Malte Hager, Dipl.-Ing. Christian Kloss, Prof. Dr. Dodo zu Knyphausen-Aufseß,
Prof. Elke Pahl-Weber, M.Sc. Cornelia Schlott, Dipl.-Ing. Maren Wendland
Institute of Urban and Regional Planning
Prof. Elke Pahl-Weber
Chair of Urban Renewal and Sustainable Development
Sekretariat B7
Hardenbergstraße 40a
10623 Berlin
Institute of Technology and Management
Prof. Dr. Dodo zu Knyphausen-Aufseß
Chair of Stra tegic Leadership and Global Management
Sekretariat H92
Straße des 17. Juni 135
10623 Berlin
The maintenance of modern buildings with their diverse
functionality and general complexity is a large contrib-
utor to global CO2 emissions. The City of Berlin, ev-
er-changing, ever-growing, wants to be carbon-netural
by 2050 and poses the question: Is there a way to re-or-
ganize maintenance logistics so that it still fulfills all nec-
essary tasks while being ecological sustainable?
Understand
Understand Explore Materialize
Empathize Define Ideate Prototype Test Implement
PROBLEM
FixIt: Alt-Friedrichsfelde 60A platform to map maintenance issues and ease communication
SOLUTION
KEY FACTS
KEY PARTNERS
BENEFITS
How could we redesign processes of repairing and
maintenace jobs forpublic buildings in a sustainable and
climate-neutral way?
Tenants in Alt-Friedrichsfelde 60 range from Education over Tax offices to Police and Third party commercials. The current maintenance system requires huge effort on communciation, paperwork and driven distsances, resulting in high costs and unnecessary CO2 emissions.
It is located in the far east of Berlin and takes 30- 60 minutes to drive from the city center (Potsdamer Platz). The area is quite big with different entrances. There are district office of Lichtenberg, College HWR, social welfare department, department of statistics on the site. What's more, Gegenbauer also has an office on site.
Our solution is to create a platform called Fix It which is:1. a direct and automated event report in digital form2. provides an overview of all current events on a map and is accessible to all participants3. a uniform communication channel with a rating system
- S o c i a l : l e s s s t r e s s , b e t t e r c o m m u n i c a t i o n , o v e r v i e w f o r more transparency and orientation for everyone involved, tenants' satisfaction
- Economical : focusing on actual maintenance work, learning how to fix problems and less external firms have to come
- Ecological : Paper reductionShort term: reduction of emissionLong term: digitalized archivLess maintenance routes: savings up to : 3 t CO2 / a, if the problem could be fixed by the maintenance workers on site
A number of key partners is necessary to make the project successful.BIM, Gegenbauer, object managers and also the craftsmen. Last but not least, we need the software engineers and developers to make the app.
