Designing for the Experience of Augmented Intelligence (Internet Economy Summit HK 2017)
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Designing for the Experience of Augmented Intelligence Internet Economy Summit Hong Kong 10.04.2017 Kurt Solarte Partner, EY Digital @kurtsolarte
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Transcript of Designing for the Experience of Augmented Intelligence (Internet Economy Summit HK 2017)
Designing for the Experience of Augmented Intelligence
Internet Economy SummitHong Kong
10.04.2017
Kurt SolartePartner, EY Digital
@kurtsolarte
What does Artificial Intelligence mean to us?
Not this …
Image source: Skotcher
Not this …
Image source: HBO
But this …
Image source: Techipedia
HAL 9000• AI embodied in machine• Communicates verbally• General purpose, in context of mission
Dolores, Westworld• AI in a humanoid robot• Communicates verbally and
non-verbally• Effectively human?
Automation system• Augments human function, e.g., reads
documents like human, conversational• Learns, i.e., becomes more effective
through use and experience• Fit to purpose
How do we design for augmenting humans, and not create this?
AI must maximise efficiencies without destroying the dignity of people
We need broader, deeper, and more diverse engagement of populations in the design of these systems.The tech industry should not dictate the values and virtues of this future.
-Satya Nadella
“”
Yves Béhar’s 10 principles for design in the age of AI
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Design solves an important human problem
Design is context specific – it doesn’t follow historical cliches
Design enhances human ability – without replacing the human
Good design works for everyone, everyday
Good technology and design is discreet
Good design is a platform that grows with needs and opportunities
Good design brings about products and services that build long-term relationships – but don't create emotional dependency
Good technology design learns and predicts human behaviour
Good design accelerates new ideas
Good design removes complexity from life
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Design solves an important human problem
Design is context specific – it doesn’t follow historical cliches
Design enhances human ability – without replacing the human
DESIGN SOLVES AN IMPORTANT
HUMAN PROBLEM
DESIGN ISCONTEXT SPECIFIC
IT DOESN’T FOLLOW HISTORICAL CLICHES
DESIGN ENHANCES HUMAN ABILITY
WITHOUT REPLACING THE HUMAN
Thank you
