Designing for Tablet Users in the Legal Domain

Paul DoncasterSenior User Experience Designer

December 6, 2012

USER EXPERIENCE

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Designing for Tablet Users in the Legal Domain

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• SAEGIS

• Inbox/Analysis Tool

• Watch on SERION

LegalIntellectual

Property

TABLET PROFILES

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Designing for Tablet Users in the Legal Domain

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Use of tablet devices for work-related tasks

Yes33%

No67%

All (n=701)

23.6

36.9

30.2

76.4

63.1

69.8

Solo

2 to 9

10 to 49

0 50 100

Solo / Small (n=475)

From 2012 ABA Legal Technology Survey Report

Work-related tasks performed on smart phones

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• Attorneys are using their smart phones primarily for interpersonal

contact purposes, rather than for initiating or substantiating legal

research

• Email is the major work-related task performed on smart phones

(100% of participants)

• Other tasks reported by participants include:

– Calendar/scheduling

– Finding addresses

– Finding information about judges

– Finding information about arbiters

– Searching orders

– Review of documents

– Finding biographical information about clients, potential clients and opposing

counsel

From WestlawNext Mobile Baseline, 2009

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Work-related tasks on tablets

85.1

81.2

63.4

52.4

35.8

23

21.3

18.3

16.6

12

11.9

11

9.1

7.9

7.3

6.9

4.6

0 10 20 30 40 50 60 70 80 90 100

Internet Access

Email

Calendars

Contacts

Mobile-specific research apps

GPS/Maps

Document creation

Database functions unrelated to time and billing or …

Presentations

Instant messaging/chat

Text messaging/SMS

Spreadsheets

Camera

Expense tracking

Time & billing

Telephone

Web conferencing

Functions Regularly Use on Tablet Devices When Working on Law-Related Tasks Away from Primary Workplace (%)

From 2012 ABA Legal Technology Survey Report

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Apps used on tablets

87

80

54

52

48

44

34

26

17

15

9

27

0 10 20 30 40 50 60 70 80 90 100

PDF reader

News and current affairs

Entertainment/games

Travel-related app

Document editor

Note-taking or whiteboard app

Remote desktop application

Legal research tool

PDF annotation

Presentation tool

Litigation tool

Other

Which of the following apps do you use on your smartphone or tablet? (select all that apply)(%)

From 2011 ALM Legal Intelligence Report

DESIGN FACTORS IN THE

MOBILE CONTEXT

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Designing for Tablet Users in the Legal Domain

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The Mobile Context

• Overall, attorneys are constantly looking to be productive during

periods of “downtime”

– At court

– While commuting

– Waiting -- in lines, at youth sports events, airports, etc.

• “Did I miss anything?” is the primary driver

– Having the power of a WestlawNext available "in hand" is seen as a high value

proposition for alleviating some of that uncertainty

• High-priority content alignment

– Tier 1 = Cases, Statutes, Court Rules

– Tier 2 = Dockets, Regulations, Legal News, Public Records

– Mobile could provide an opportunity for news content; aligns with content

retrieval preferences via smart phones

From WestlawNext Mobile Baseline, 2009

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Where?

89.4

39.9

20.9

20.9

10.6

10.1

2.6

0 10 20 30 40 50 60 70 80 90 100

Home

Hotel

Others' offices

Vacation home

Public places

Coffee shops/cafes

Other

Where do you typically work when telecommuting? (%)

From 2012 ABA Legal Technology Survey Report

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What to deliver?

http://assets.econsultancy.com/images/resized/0001/1461/app-web-native-blog-full.png

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Transferring known metaphors

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Conforming to the form factor

TRENDS IN MOBILE DESIGN

Designing for Tablet Users in the Legal Domain

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Limiting to the core use cases in context

Need input on one mark

urgently

Paralegal (office) needs to get

feedback from attorney

(remote) on a specific watch hit

– take action Y/N?

Mobile users needs to:

• View All Hits

• View Details per hit

• Set Status

• Add Comments

Review watch hits any

time, anywhere

Remote user

(travel, commuting, micro-

break) wishes to “bang out”

some routine, but

important, work.

Mobile users needs to:

• View All Hits

• View Details per hit

• Set Status

• Add Comments

Address a short opposition

Receive alert e-mail compatible

with mobile device. See hit

details, set status, forward to

other users.

Mobile users needs to:

• View All Hits

• View Details per hit

• Set Status

• Add Comments

UC 1 UC 2 UC 3

Watch Mobile (smart phone)

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Limiting to the core use cases in context

Change a status

Add a comment

Clear annotations

Hide marks

Send marks to trash

Request goods translations

Email a record

Create/modify an Owner Highlight

Create/modify an Goods Highlight

Filter a list of marks

Sort a list of marks

Print the records table

View a reported mark's history

View a mark owner's history

Select goods text for export

View the logo enlarged

View a mark's full details

Attach/view a Web-check image

Attach/view an industry-specific image

Attach/view a trademark office image

Select record(s) for export

Create/edit export templates

Create an alert

….

View all hits

View Details

Change a status

Add a comment

View the logo enlarged?

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Leveraging the social aspect

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Impacts on productivity

• Today’s smart phones and tablets are powerful

and underemployed

• Some lawyers are using their mobile devices to

develop their business

• Lawyers need more technical support to improve

productivity...

• ... but some kinds of support may actually hinder

rather than help

• Law firm clients seem unaware of the security

issues posed by mobile devices

• Judges are cracking down on the use of smart

phones and tablets

• Mobile technology is in its infancy

http://www.elite.com/partnernetworknews/2011-12/Productivity-in-the-Legal-Profession.pdf

DEMONSTRATIONS

Designing for Tablet Users in the Legal Domain

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