Designing for services kopio
-
Upload
samuli-raeisaenen -
Category
Design
-
view
128 -
download
0
Transcript of Designing for services kopio
![Page 1: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/1.jpg)
FINAL PRESENTATIONDESIGNING FOR SERVICES 2013
Theresa Berg Jan Nikander
Samuli Räisänen Justina VengraityteAajwanthi Baradwaj
![Page 2: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/2.jpg)
CONTENT
BACKGROUND
RESEARCH & FINDINGS
IDEAS & CONCEPTS
![Page 3: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/3.jpg)
BACKGROUND
![Page 4: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/4.jpg)
BACKGROUNDWhat is the OVS all about?
The aim of Open Vocational School is to aid youth in creating their personalized education paths leading to a vocation
![Page 5: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/5.jpg)
A paradigm shift is going on in vocational education, in which flexibility is emphasized
BACKGROUNDVocational Education
![Page 6: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/6.jpg)
RESEARCH & FINDINGS
![Page 7: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/7.jpg)
BENCHMARKING
SERVICE BLUEPRINT
SERVICE MAPPING
PERSONAS
MOOD BOARDS
ENACTED SCENARIOS
TOOL CO-CREATION
METHODSVocational Education
![Page 8: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/8.jpg)
PROCESS
![Page 9: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/9.jpg)
Vocational School
Drop outstudents
Vamos/Other Organizations
Vocational School
Students changing the
discipline
Courses
Workshops
Other Organizations(army/mental health
services)
OPEN VOCATIONAL SCHOOL
CURRENT STUDENT JOURNEY
Counselor
![Page 10: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/10.jpg)
USERS
DROP OUTSMotivational issues, substance abuse, troublein family, teachers, etc.
CHANGING DISCIPLINEPoor discipline selection and motivational issues
YOUTH
FINDINGS
SYSTEM
KNOWLEDGE DISTRIBUTIONStakeholders do not know about the service
COUNSELINGNew materials required
TEACHERSLack of motivation
![Page 11: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/11.jpg)
Preventive social work has been shown to be more effective than corrective work
DESIGN DRIVER
![Page 12: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/12.jpg)
WHAT IS EMPOWERING?
BE RESPECTED AND
APRRECIATED
EMPATHYTRAINING
HAVING A PURPOSE IN LIFE
![Page 13: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/13.jpg)
IDEAS & CONCEPTS
![Page 14: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/14.jpg)
SERVICE TOUCH POINTSFOR THE STAKEHOLDERS
COMPREHENSIVE SCHOOL
CONFUSION
MAKE IT EASIER TO FIND RIGHT EDUCATION
STUDENT
![Page 15: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/15.jpg)
/ Provide 9th graders with a chance to try out different vocations during their orientation to working life -period (TET)
/ During the two-week period the youth could try out 3-4 vocations
APPRENTICE
// Gaining hands-on experience from different disciplines, preventing poor selections
![Page 16: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/16.jpg)
/ Present the study practices to prospective students
// Students get a chance to see what is like to study
TRY OUT
![Page 17: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/17.jpg)
SERVICE TOUCH POINTSFOR THE STAKEHOLDERS
COMPREHENSIVE SCHOOL VOCATIONAL SCHOOL
CONFUSION
MAKE IT EASIER TO FIND RIGHT EDUCATION
BUILD INTEREST AND BUILD ENGAGING
RELATIONSHIPS
I DON`T FEELRESPECTEDWHY SHOULD I?
STUDENT
![Page 18: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/18.jpg)
HERO/MENTORSHIP
/ Assign a successful practitioner to each class
// Motivate students and keep them involved
![Page 19: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/19.jpg)
/ Students give positive feedback on teachers
// Empower youth, motivate teachers, identify problems
FEEDBACK
![Page 20: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/20.jpg)
/ Inter-class competition for best attendance record
// Encourage youth to attend class// Helps the school to keep track of students absences
CLASSROOM CONTROLAttendence Competition
![Page 21: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/21.jpg)
/ If a given class succeeds in particular task, they get the chance to plan their Friday’s activities
// Empovers the youth and gives them a chance in decision making
CLASSROOM CONTROLOpen-Format Friday
![Page 22: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/22.jpg)
/ Ask the students what they want to do in class
// Empowers the youth
CLASSROOM CONTROLStudent Audit
![Page 23: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/23.jpg)
SERVICE TOUCH POINTSFOR THE STAKEHOLDERS
COMPREHENSIVE SCHOOL VOCATIONAL SCHOOL
CONFUSION
MAKE IT EASIER TO FIND RIGHT EDUCATION
BUILD INTEREST AND BUILD ENGAGING
RELATIONSHIPS
I DON`T FEELRESPECTEDWHY SHOULD I?
IMPROVE COMMUNICATIONSTUDENT - COUNSELEROVS - STAKEHOLDERS
STUDENT
OPEN VOCATIONAL SCHOOL
![Page 24: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/24.jpg)
COMMUNICATION STRATEGYWebsite
![Page 25: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/25.jpg)
COUNSELING MATERIALSAttendence Competition
![Page 26: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/26.jpg)
STUDENT
COMPREHENSIVE SCHOOL VOCATIONAL SCHOOL OPEN VOCATIONAL SCHOOL
CONFUSION
MAKE IT EASIER TO FIND RIGHT EDUCATION
BUILD INTEREST AND BUILD ENGAGING
RELATIONSHIPS
I DON`T FEEL RESPECTEDWHY SHOULD I?
IMPROVE COMMUNICATIONSTUDENT - COUNSELEROVS - STAKEHOLDERS
TRY IT OUT HERO/MENTORSHIP
FEEDBACK CLASSROOMCONTROL
TEACHER
STUDENT
OVS COUNSELER
COMMUNICATION STRATEGY
COUNSELING MATERIAL
1 2 3 4 5
6 7
APPRENTICE
![Page 27: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/27.jpg)
APPRENTICESHIP
TRY IT OUT
HERO/MENTORSHIP
FEEDBACK
CLASSROOM CONTROL
COUNSELING MATERIAL
COMMUNICATION STRATEGY
IDEAS
![Page 28: Designing for services kopio](https://reader034.fdocuments.us/reader034/viewer/2022042619/58d13d841a28ab455d8b528b/html5/thumbnails/28.jpg)
T H A N K YOU