Designing Collection Experiences: The Experience Library
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Designing Collection Experiences: 1. The Experience Library
Roy Kenagy [email protected]
www.whatwouldranganathando.org September 10, 2013
Waterloo Public Library
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Design
Experience
Collection
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Ludwig Wittgenstein
“The problems are solved, not by giving new information, but by arranging what we have always known. Philosophy is a battle against the bewitchment of our intelligence by means of language.” Philosophical Investigations, § 109
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Exercise
Inventory tasks in collections work
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Professional frames
Donald Schön and Martin Rein. Frame Reflection: Toward the Resolution of Intractable Policy Controversies. New York: BasicBooks, 1994.
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The Progression of Economic Value
B. Joseph Pine II and James H. Gilmore. The Experience Economy: Work Is Theatre and Every Business a Stage. Boston: Harvard Business School Press, 1999.
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Commodity
Product
Service
Experience
Transformation
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Cathy De Rosa and Jenny Johnson. From Awareness to Funding: A Study of Library Support in America: A Report to the OCLC Membership. Dublin, Ohio: OCLC, 2008; available at http://www.oclc.org/reports/funding/default.htm.
One of three findings called out in the introductory web page of OCLC’s From Awareness to Funding:
“Voters who see the library as a 'transformational' force as opposed to an 'informational' source are more likely to increase taxes in its support”
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The Collection as a Designed Artifact
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Affordances in Design
Donald A. Norman. The Design of Everyday Things. New York: Doubleday, 1990.
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Exercise
What are some affordances of
board books? Then, what are some affordances of collections as artifacts?
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Discovery
Brian C. O'Connor, Jud H. Copeland, and Jodi L. Kearns. Hunting and Gathering on the Information Savanna: Conversations on Modeling Human Search Abilities. Lanham, Md.: Scarecrow, 2003.
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But all the VSPs (Very Serious People) say libraries aren’t about
artifacts anymore!
Libraries are about information/ knowledge/ makerspaces/ anything
but artifacts
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Exercise
Anything But Artifacts: Read and discuss “Meet Your Makers,” then
inventory all the phenomena that will replace artifacts in libraries.
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And for my next trick, I will make All the Information in the Universe disappear.
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The Conduit Metaphor
Michael Reddy. "The Conduit Metaphor." In Metaphor and Thought, edited by Andrew Ortony, 164-201. 2nd ed. Cambridge: Cambridge University Press, 1993. Available online at http//www.reddyworks.com/reddy-writes/the-conduit-metaphor.
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Antoine Lavoisier, who made All the Phlogiston in the Universe disappear.
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Nominalization
Helen Sword. "Zombie Nouns," The New York Times (July 23, 2012): http//opinionator.blogs.nytimes.com/2012-07/23/zombie-nouns/.
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Technology Changes Everything™
Unlock Your Potential
Change the Way the World Looks at You
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Toolmaking
Alexandra
Doni
Edie
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The Mission of Librarians is to Improve Society through Facilitating Knowledge Creation in their Communities.
R. David Lankes
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“I hate the READ posters. There, I’ve said it.”
R. David Lankes. The Atlas of New Librarianship. Cambridge, Mass.: MIT Press, 2011. p. 73.
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The Curse of Knowledge
Chip and Dan Heath. Made to Stick: Why Some Ideas Survive and Others Die. New York: Random, 2007.
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Two Frames for Reading
Reading as consumption
vs.
Reading as making
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Exercise
Is reading consumption, making, or a little of both? Hint: I think there is a
wrong answer.
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If reading is making, what do we make when we read?
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Meaning
Almost always, narrative meaning
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People transform themselves when they make meaning.
Especially narrative meaning
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Waterloo Public Library August 2013 Checkouts - All collections
Rhizome Sum of Checkout % of Checkout
Exposition 5,011 16.26%
Narrative 25,798 83.73%
Total 30,812 100.00%
Does not include renewals
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The mission of librarians is to help create transformative meaning in the lives of readers and the conversations of communities.
C. Roy Kenagy
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Now for some bullet points
• Public library collections work is about designing transformative experiences
• Readers experience collections as unitary artifacts that afford practice, play, and praxis
• Public library collections are overwhelmingly about narrative, not information
• Creating meaning is hard work, and our readers deserve our respect
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Ludwig Wittgenstein
“don’t think, just look!”
Philosophical Investigations, § 66