Design for Productive Discourse
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Transcript of Design for Productive Discourse
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Design for Productive DiscourseTurning Conflict Into Collaboration
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David Dylan ThomasSenior Experience Designer, Think Company
@movie_pundit
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Should this person drive this car?
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How might this person drive this car?
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how conversations
versus
should conversations
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“Over a period of years I kept meeting people of great
decency who had different world views. But there wasn’t a
place where they could meet to bring out the best in each
other and find answers that each hadn’t considered.”
- Robert Fersh, President, Convergence
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Today we think about political
discourse as a zero sum game
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The Fundamental
Attribution Error
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The internet is where you go to find
people who are doing it wrong and
tell them they’re doing it wrong.
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what if the conversation was the service?Ronnie Polaneczky
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argument replaces community
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Teresa Shook
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ok. now that you’re really angry,
buy these yoga pants!
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We put the least amount of effort possible into
how this place looks so you should put the least
amount of effort possible into how you conduct
yourself.
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it’s not just about anonymitypeople can be crappy when they use their real names
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it is about setting the standardand modeling good behavior
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collaboration versus hierarchy
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hierarchy says this is how it should
be and there should be no deviationit already knows the answer. it is exclusive and non-learning.
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collaboration says here is a
problem we can solve togetherit searches for continuously better answers. it is inclusive and learning.
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how we talk about race is
hierarchical
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the problem with this approach
is that it treats n00bs like trolls
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to speak meaningfully about
race is a skill
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Twitter allows no room for error
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knowing how not to do something
is not the same as knowing how toand the outrage ecosystem only tells you how not to do something
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you can’t think out loud about race
the way you can about technology
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What’s the opposite of a racist?
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We don’t even have the language to describe
how to do it right but we have plenty of words
to describe how to do it wrong
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this approach punishes bad actors,
but it also stifles social innovation
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most of our content is should-
oriented, not how-oriented
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it’s not that we should stop having
should discussions, it’s just that
THAT’S ALL WE EVER DO!
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and if that’s all we ever do, the best
we can hope for is a bureaucracy
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so what can we do?
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let’s call out good behaviorwhen you celebrate something, you get more of it
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#WokeCinemaPositive Exemplars
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provide tools for good behaviortoolkit (not rulebook) for how to talk about race, gender
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Civil Commentsrate before you post
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ReThinkA 14 year old figured this out
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ask better questionsask the questions we can all align on
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How can we get healthier food
into the supermarket?
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How can we work together to shift
consumer demand to healthier
consumption?
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How might this person drive this car?
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How do we do a better job of moving people?
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what does a productive conversation
about race actually look like?
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once we agree on that, then we
can talk about how to have one
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create new platforms for better conversationsones specifically designed to facilitate how conversations
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thinking beyond commentswhat were they for in the first place?
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we can uproot or downvote,
but what if there was an “ideate” button?
what if there was a “collaborate to make this better” button?
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can we do this digitially?
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start using design languagefor things other than design
“As a _______, I would like to _____, so that I
can _____.”
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start using design languagefor things other than design
“As a woman, I would like to be paid as much as a man, so that I can pay off my student
loans.”
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problem-based procurementdescribing the problem, not the solution
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use design approachesspend time with each other before we start coming up with policy for each other
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“Marvelous technology is at our disposal and instead of reaching
up for new heights, we try to see how far down we can go.”- Eric Bogosian, Talk Radio
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Three Rules of Productive Discourse
2. Neither of us will win.
3. We are here to create something new.
1. Neither of us has the answer.
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next time you see somebody doing it
wrong, ask yourself if there’s a How
Conversation to be had
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let’s talk
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Thanks!David Dylan Thomas
@movie_pundit