Design For Humans
35
Design for Humans D&B TALK #3 - SEPTEMBER 30TH, 2013
-
Upload
guillaume-deflaux -
Category
Design
-
view
89 -
download
0
Transcript of Design For Humans
Design for Humans
D&B TALK #3 - SEPTEMBER 30TH, 2013
Who?
Guillaume Deflaux
Software Engineer @ Terre des hommes
What?
Software Design for
Humanitarian & Development
Contexts
Say What?!
Design & ux, but not only
Understand the design process
Understand what people do
What is so special about Humanitarian & Development contexts?
Humanitarian- ? -
Development
Strong Constraints
Overall Context
Technology & Infrastructure
Economical Means
User
Business Process
Culture
What Type of Software?
Case management for social workers
Case management for judicial workers
Stock management for aid workers
Diagnostic support for health workers
Registre Electronique de Consultations
Diagnostic support tool
IMCI Protocol
Primary healthcare centers
Health workers (nurses)
Burkina faso
���
Overall Context
What is the reality of users?
Where do they work?
What are their working conditions?
clueHelps you understand the problem & imagine the overall solution.
���
Specifications
Quick data entry
Small movable device
A lot of patients
BUsy work place
Infrastructure &Technology
How do People use existing technologies?
Is internet available, stable, affordable?
Is electrical power available, stable?
Are intervention areas accessible?
clue Rely & build on what exists. Do not fight the environment.
���
SIM 1
SIM 3
SIM 2
SIM 4
���
NO INTERNET
���
SOLARPANELS
���
���
Specifications
Quick data entry
Small movable device
Offline data Synchronization
Physical transport of data
Low power consumption device
A lot of patients
Busy work place
No internet
Motorbikes available
Solar energy
Users
Who are the users?
What do they hope for? What do they fear?
Assess the level of technological “savvyness”
Confront your vision with theirs
clueKnow the users & take their input into account.
���
���
Specifications
Quick data entry
Small movable device
Offline data Synchronization
Physical transport of data
Low power consumption device
Simple data entry
A lot of patients
Busy work place
No Internet
Motorbikes available
Solar Energy
Unexperienced users
Economical Means
Are people willing to pay for technology?
How much can people spend on technology?
Are there financing mechanisms available?
clueMoney should not be a limiting factor. Find a financially sustainable solution.
���
���
Specifications
Quick data entry
Small movable device
Offline data Synchronization
Physical transport of data
Low power consumption device
Simple data entry
Cheap replaceable hardware
A lot of patients
Busy work place
No Internet
Motorbikes available
Solar Energy
Unexperienced users
Limited finances
Business Process
What is the job of the users?
How do they actually perform their job?
What are the flaws of the current work practices
clueEmbed the proper processes. Make sure they are user-validated.
���
���
Specifications
QUICK DATA ENTRY
SMALL MOVABLE DEVICE
OFFLINE DATA SYNCHRONIZATION
PHYSICAL TRANSPORT OF DATA
LOW POWER CONSUMPTION DEVICE
SIMPLE DATA ENTRY
CHEAP REPLACEABLE HARDWARE
SEQUENTIAL & ERROR-PROF DATA ENTRY
A LOT OF PATIENTS
BUSY WORK PLACE
NO INTERNET
MOTORBIKES AVAILABLE
SOLAR ENERGY
UNEXPERIENCED USERS
LIMITED FINANCES
STRONG MEDICAL PROTOCOL
Culture
Understand how users perceive the technology
Understand how others perceive the technology
Understand how the technology affects relationships
clue Work on technology acceptance.
The Solution
The Architecture
X
10-inch Netbook Customized Ubuntu Linux Web Application
The Hardware
The Statistics
3
50
200+
76’000+
220’000+
years in production
health centers
health workers trained
treated children
diagnosticswow!
That’s all folks!
Guillaume Deflaux
http://tdh.ch | http://pillango.im
