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Chris Smith

Minimalist Design for Documentation

Design and write minimalist documentation (UA/help) Final

User Tasks

The user assistance topics found in this document are based on the information found in the HP Photosmart 6525 All-in-One Printer Online User Manual

https://support.hp.com/us-en/product/HP-Photosmart-6525-e-All-in-One-Printer/5169038/model/5271612

The tasks are based on the information found in the following sections of the online user manual.

How to cancel a print job-How to’s section How to Cancel a Print Job

How to fix wireless settings-Troubleshooting section No Connection after Router or Wi-Fi Settings Change

How to improve scan quality-Troubleshooting section Improving Scan Quality

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Table of Contents

Task #1-How to cancel a print job ................................................................................................................. 3

Cancelling print job from printer control panel ........................................................................................ 3

Cancelling print jobs from mobile phone or tablet................................................................................... 4

Apple iPhone 10 .................................................................................................................................... 4

Android smartphones/tablets ............................................................................................................... 5

Task #2-How to update wireless settings on printer .................................................................................... 6

Connect wireless printer with touchscreen control panel ....................................................................... 6

Find Your Wireless WEP, WPA, WPA2 Password (Windows) ............................................................... 8

Wireless Network Test Report .............................................................................................................. 9

Print a Wireless Network Test Report................................................................................................... 9

Task #3-How to improve scan quality ......................................................................................................... 10

Improve Scan Quality .............................................................................................................................. 10

Cleaning scanner glass ........................................................................................................................ 11

Reset printer ....................................................................................................................................... 12

Clean automatic document feeder (ADF) rollers and separator pad ................................................. 13

Change the scan settings with HP Support Assistant (Windows) ....................................................... 14

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Task #1-How to cancel a print job The following document explains how to cancel a print job that is in a pending or processing status from your HP printer which includes a printer control panel. The information also includes steps to cancel a print job from an Apple iPhone 10 and Android smartphone/tablet. Cancelling print job from printer control panel NOTE: Information is model dependent. The Cancel button does not appear for all models. Press the Cancel button on the printer touch screen while the print job is in progress. The screen may also list Stop or Cancel. If the printer does not have a button, cancel from the device the print job was sent from. Only the print job in progress will be cancelled.

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Cancelling print jobs from mobile phone or tablet Print jobs can be cancelled from many different devices including Apple iPhones/iPads and Android smartphones/tablets.

Apple iPhone 10 NOTE: For earlier iPhone models or iPads see HP Customer Support and search for your device.

1. Swipe up from the bottom of screen and hold until App Switcher appears.

2. Swipe left and tap the Print Center app. 3. Tap the print job and then tap Cancel Printing.

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Android smartphones/tablets NOTE: Information may vary depending on the model and type of device.

1. On your device, swipe down from top of the home screen to view print jobs. 2. Select Print job. 3. Tap Cancel.

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Task #2-How to update wireless settings on printer

Connect wireless printer with touchscreen control panel The following document provides troubleshooting information for reconnecting a previously installed wireless printer. This may occur when you change the Internet Service Provider (ISP) or use a new router. When settings such as network names/passwords are updated the printer must be reconfigured with these new settings.

You will need your WPA Passphase to reconnect, see Find Your Wireless WEP, WPA, WPA2 Password (Windows) for more information.

Access will be via the Wireless Setup Wizard on the printer touchscreen.

NOTE: Information is model dependent. Touchscreen buttons and screen names may vary slightly.

1. From the home screen, touch the Wireless icon . 2. Touch Settings. 3. Touch Restore Network Defaults. You may have to scroll to the second screen to see this

option.

Touch Yes to confirm. This will restore the default network settings. This may take a few minutes to complete.

4. Scroll up to the first screen and touch Wireless Setup Wizard. The printer searches for available networks. Touch the name of your wireless network.

5. If the wireless network does not display, scroll to the last entry and touch Enter New Network Name, type the name of your wireless network.

You must type the exact name, including upper/lower case letters.

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6. Enter your WPA Passphase. This is the network password. Touch Done and then OK.

If the connection is successful, the blue wireless light on the control panel will be solid.

7. If the printer does not connect, print a Wireless Network Test Report, refer to the report to troubleshoot wireless connectivity issues. See Wireless Network Test Report for additional information.

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Find Your Wireless WEP, WPA, WPA2 Password (Windows) A wireless network password is required when connecting a device to your wireless network.

NOTE: The following instructions are for Windows 10. Please refer to your computer’s user manual for earlier versions of Windows.

1. From the taskbar right-click the wireless network tray icon , and select Open Network & Sharing Center.

2. Select Change Adapter options.

3. Right-click your wireless network name and select Status.

4. Click Wireless Properties and select the Security tab, then check the Show characters box to see the Network security key (password).

If you are unable to find the password, contact your Internet Service Provider (ISP) for assistance.

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Wireless Network Test Report A Wireless Network Test Report can test your printer's wireless network connection and help to troubleshoot any issues you might have. This document can be used for all HP wireless printers. Refer to the specific printers listed in the following steps.

Print a Wireless Network Test Report

1. Refer to the printer control panel on your printer.

o HP printers with a control panel-Touch the Wireless icon , touch Settings, scroll down and then touch Print Wireless Test Report.

o HP inkjet printers without a control panel-This is model dependent. Press the

Wireless icon and Information icon simultaneously, or press the Wireless icon

and Start Copy Black icon simultaneously. o HP LaserJet printers-Press and hold the Wireless icon until the Ready light blinks,

or go to the Wireless menu, and then locate the Wireless Network Test.

o HP Laser NS and Neverstop Laser printers-Press and hold the Resume and Wireless icons for 3 seconds.

o HP Tango printers-Touch and hold the Information icon until all control panel

buttons light up, and then touch the Information and Resume icons simultaneously.

2. Review the printed test results. The document will consist of a diagnostics summary as well as the printers current configuration. Results in the summary can list PASS or FAIL. The report may include an ATTENTION notice at the top of the page. This notice can help to pinpoint the issue. For more information visit the HP Wireless Printing Center-http://www.hpsmart.com/us/en/wireless-printing.

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Task #3-How to improve scan quality

Improve Scan Quality This documentation helps to improve the quality of your scanned items.

NOTE: This information is for scanning only, for print quality issues go to HP Customer Support. Examples of poor scan quality

1. Clean scanner glass and lid with a soft, lint-free cloth sprayed with glass cleaner. CAUTION: To protect printer parts, do not spray the cleaner directly on the glass/lid. For additional information see Cleaning scanner glass.

2. Reset the printer to calibrate. For more information see Reset printer. 3. If your printer has an automatic document feeder (ADF), clean the rollers and separator pad. See

Clean automatic document feeder (ADF) rollers or separator pad for detailed instructions. 4. Change the scan settings to increase resolution/contrast and adjust the color palette. See

Change the scan settings with HP Support Assistant (Windows) for more information.

You may need to service or replace the printer if the above suggestions did not help resolve the scan quality issue. Contact HP Customer Support for additional help. Confirm your warranty status at HP Product Warranty Check.

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Cleaning scanner glass To help improve scan images, clean the scanner glass and underside of the scanner lid to remove smudges or dust build up.

NOTE: The following instructions are for printers with a flatbed scanner glass and lid only, for printers with a document scan feeder see HP Customer Support.

Refer to the figure for location of the parts.

CAUTION: Do not spray cleaner directly on glass or lid, this may cause damage to interior parts of the printer.

1. Turn off printer and disconnect power cord. 2. Lift scanner lid. 3. Spray a lint-free cloth with glass cleaner and wipe white scanner lid backing (A), white scanner

lid strip (B), the glass scanner strip (C) and scanner glass (D). Wipe until clean, dry and streak free. Then close the scanner lid.

4. Reconnect power and turn on printer. 5. Scan document/photo.

If issue continues see Improve Scan Quality for additional suggestions.

(A) White scanner lid backing

(B) White ADF scanner lid strip (model dependent)

(C) Glass ADF scanner strip (model dependent)

(D) Main scanner glass

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Reset printer To improve scan quality, resetting the printer can help to calibrate the device. The printer should be on for the reset.

NOTE: HP recommends the printer power cord be plugged directly to a wall outlet.

1. Remove items from scanner glass or automatic document feeder (ADF), then close lid. 2. Disconnect power cord from printer, then unplug from wall outlet. Wait 60 seconds. 3. Plug power cord back into wall outlet. Reconnect power cord to printer.

NOTE: If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting.

4. Scan document/photo. If issue continues see Improve Scan Quality for additional suggestions.

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Clean automatic document feeder (ADF) rollers and separator pad If your printer is equipped with an automatic document feeder (ADF), cleaning dust or residue on the rollers and separator pad can improve scan quality.

NOTE: The location of the ADF may vary by printer, but the steps listed still apply to all.

For the following steps you will need a clean lint/fiber-free cloth and distilled, filtered or bottled water. CAUTION: Tap water can damage the printer.

1. Remove document from the ADF and turn off the printer. 2. Disconnect the power cord to the printer. 3. Open the ADF cover and locate the paper pick rollers and separator pad.

Example rollers and separator pad in a LaserJet printer

4. Lightly dampen the cloth with filtered/distilled water. Remove excess water from the cloth. 5. Wipe residue from the rollers and separator with the damp cloth. 6. Keep the ADF cover open for two minutes to allow the parts to dry. Once dry, close the ADF

cover. 7. Gently reload the document print side up in the feeder tray, slide as far as it can go. 8. Slide in paper width guides until they rest against the paper. Avoid bending the paper. 9. Reconnect the power cord and turn on the printer. Scan document.

If issue continues see Improve Scan Quality for additional suggestions.

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Change the scan settings with HP Support Assistant (Windows) To improve scan quality, update the scan settings to increase resolution, adjust the color palette, or increase contrast.

NOTE: You will need to download the HP Support Assistant for Windows. Click on the following link to learn more about HP Support Assistant.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=reg_r1002_usen_c-001_title_r0002

For Macs, please see HP Customer Support to learn about HP Easy Scan or HP Scan software support.

1. Depending on your printer type, load item on scanner glass, in feeder slot or in the automatic document feeder (ADF). CAUTION: To prevent damage do not load photos in the ADF.

2. Locate your printer on the Windows system. Once selected HP Support Assistant will open, click Scan a Document or Photo. The HP Scan window will open, click on a shortcut that matches the file type and action you want.

NOTE: You can change default settings on the right side of the window. Settings will change depending on the item being scanned (document or photo). The link to Advanced Settings is also located in this window. From there you can change settings such as quality and color.

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3. Select Show scan preview to automatically view the scanned image before saving. Click Scan. The printer will scan the item and the preview is displayed in a new window.

4. From this window you can change some settings such as Brightness and Contrast. 5. If you are satisfied with the scan, click Save. Otherwise, click Back to discard the scan. 6. Select a folder to save the scan, change the file name if needed, confirm the file type, then click

Save. If issue continues see Improve Scan Quality for additional suggestions.

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User Groups The following users would reference this documentation.

New User This printer would most likely be used by a consumer in the home. This printer would not be used in a professional setting. Specifically, a new user would want to access the printer for basic functions. For example, how to set up the printer out of the box. They might have an immediate need for printing documentation or cancelling a print job. A new user has most likely used a printer in a past, either at home or at school/work. They may user a computer or smartphone daily, but may not use a printer every day. They might have looked at the quick setup poster, but unless they have an urgent need, they probably will not refer to the user manual at all. They will probably look for a quick answer online.

Experienced User An experienced user has worked with this printer in the past. Like the new user they are most likely using this device in the home. The experienced user is comfortable using a computer or smartphone every day and utilizes technology in their daily life. The experienced user feels more secure with this printer and has started using it beyond the basic functions. They may use it to print photos on specialty paper or update wireless settings. They will go online to look for answers to the specific questions they have. They might have the printer’s website bookmarked on their web browser. Like the new user, they want answers quickly without much additional information.

Experienced User-Advanced An experienced user with advanced knowledge has used this printer very often. They know what the device can do and most likely will seeks out additional information to enhance its performance, for example improving scan quality. Like the other users, they probably use this printer in the home, but they are probably technically savvy and use computers/smartphones at home as well as professionally. They will use the online manuals or user documents to learn more about the device and are comfortable with performing user tasks. Like the new and experienced users, they do not want to waste time looking for answers, but if a task includes additional information, they will sometimes utilize it.

Assumptions When working on the documentation of these tasks I did take into account a number of assumptions. I’ve had personal experience with this printer and had a number of frustrating occurrences while using it. So, I’ve tried to be mindful of the user and attempted to be as helpful as possible. From eliminating or combining steps or by adding images I’ve attempted to tell the user’s story. By using the principles of minimalism I’ve tried to cut out any unneeded waste and provided a clear and quick answer to questions. Fortunately, I’ve had the printer in front of me, so I’ve been able to perform usability testing for some of the procedures to check for accuracy as well.

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I’ve also had my own assumptions while determining the types of user who would access the documentation. This is not based on scientific research, but mainly by watching how this printer is used in my home. My wife, daughter and I have used this printer for the past 2 years. And after this project I would consider myself an experienced user, while I would count my wife and daughter as new users. They only use the printer to print documents or make photocopies. They have never changed a ink cartridge or referenced a user manual. I know how to perform basic maintenance on the printer and I have sought out answers to questions I’ve had by looking online, even prior to the start of this project.