DERRICK MOORE 940 7th St. Apt. A, MIAMI BEACH, FL 33139 | H: 786 260 5470 MOOREDERRICK39@HOTMAIL.COM

Career Focus

Have an understanding of the true essence of delivering the best customer service to guests. Embodying the core ofhospitality services that increases the value of guest experiences; therefore, ensuring that they come back time after timebecause of the lasting memories they had while staying at the hotel.

Core Qualifications

Team builder Implement Standard operating procedures opera/ room master/ FosseQuick learner Great listenerAble to communicate ideas Empathic of othersMilitary discipline

Education and Training

Associate of Science: Hospitality ManagementFlorida International University 2006 Miami Fl. United StatesBachelor in Hospitality Management and Minor in Restaurant Management

Associate of Arts: General 2002Santa Fe CollegeGainesville, FI. United States

Accomplishments

Employee of the monthUnited States Army 1993 to 1997

Work Experience

Odyssey of South Beach hotelFront Desk/ concierge May 2013 Mar 2016 Facilitated guest relations, managed guest folios, made reservations,Implemented procedures to improve the overall guest experience.Handled cash transactions, posting charges,Training of new employees.

GRAND BEACH Hotel Aug 2010 April 2013Front Desk/Night auditor

Managed cash deposits balances and money receipts over 10,000 dollarsAnalyzed record keeping systems, forms control, and personnel requirements.Directed services such as maintenance, repair, supplies, and files.Conducted orientation of new employees and planned training programs.Performed nightly and daily forecasts.

COURTYARD Marriott Aug 2007 Aug 2010Front desk/ night auditor

Operated departmental property management systemBalanced all house accounts, banquet accounts, and trial balanceshandled guest complaints and made decisions that required quick thinking.Matched and balanced accounts using accounting methodsrolled business date over from day to day

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References

Michael Futch 831 419 4968 Administrator Westin Bianca Duhaney 786 853 8441 Assistant front office managerSerge Gaspard 917 536 6631 Front office manager