Departmental Assessment Process

The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results.

CVCC is familiar with CS 3.3.1- Educational Programs, but there are others.

SACS COC Comprehensive Standard 3.3.1

CS 3.3.1.1 - Educational Programs

CS 3.3.1.2 - Administrative Support Services

CS 3.3.1.3 - Academic and Student Support

Services

CS 3.3.1.4 – Research (Does not apply to CVCC)

CS 3.3.1.5 - Community/Public Service

CS 3.3.1- Institutional Effectiveness

President Financial & Administrative Services Accounting Facilities Management Human Resources Safety & Security Information Technology Services Institutional Advancement Institutional Effectiveness & Strategic Planning

CS 3.3.1.2 Administrative Support Services

CS 3.3.1.3 Academic and Student Support Services

Academic Affairs & Student Services

Altavista Center

Amherst Center

Appomattox Center

Bedford Center Campbell County Early

College

Business & Allied Health Humanities & Social

Sciences

Science, Math, & Engineering

Distance Education Library Services Student Services Admissions & Records Counseling Financial Aid Student Activities

CS 3.3.1.5 Community/Public Service

Workforce Solutions and Community Education

Departmental assessment is the systematic and ongoing method of gathering, analyzing, and using information from measured outcomes to improve department outcomes.

The primary purpose of assessment is to improve the quality of services to students, employees, and the community by fulfilling the mission and accomplishing the goals of the College.

What is Departmental Assessment

Something we have to do just for SACSCOC You have to be a research expert to do

assessment You can’t measure what is done in certain

departments to improve the College Assessment is someone else’s job It will be used to judge a

department/individual The purpose is to prove your department is

100% successful Assessment is a top down approach

Myths about departmental assessment

Ongoing, integrated, and institution-wide research-based planning and evaluation◦ Systematic review of mission, goals, and

outcomes◦ Continuous improvement of institutional quality◦ Demonstrate CVCC is effectively accomplishing

mission

CR 2.5 – Institutional Effectiveness

Affirm CVCC Mission -

Achieve 2015

Department Outcomes

Assessment Measures

Target GoalsResults and Finding

Actions Based on Results

Evidence of Improvemen

t

CVCC Departmen

tal Assessmen

t Cycle

As a department read and review Mission and Goals

Collaboratively within the department select the Mission and Goals that is “most” supported by routine operations

Discuss and brainstorm activities, programs, ideas, ways, etc., your department supports CVCC’s Mission and Achieve 2015 Goals

CVCC Mission and Achieve 2015 Goals

Specific statements that describe activities required to support the accomplishment of CVCC Mission or Achieve 2015 Goals◦ Approximately 5 outcomes

Linked and derived from mission and goals

In addition to mission and goals related, outcomes should include◦ Student Satisfaction◦ Employee Satisfaction◦ Customer Service/ “Point of Service”

Department Outcomes

Make sure it is useful and leads to improvements

Consider where and when the assessment will occur

Are there existing assessments? Multiple measures

◦ Enrollment data◦ Employee and Student Satisfaction Surveys◦ Points of Service Surveys◦ Focus groups◦ Follow-up phone calls◦ Documentation of work completed

Assessment Measures

Specific Measurable Attainable Results-oriented Time Specific Align the target goals with the assessment

method

Target Goals

Compare actual performance with intended performance for each outcome

Keep it simple Identify areas of strengths and weaknesses

for the department Discussion within department (maybe even

students) on how to improve department in relation to mission and goals

Results and Findings

Specific and documented actions Brainstorm Collaborate within department Document

◦ Task completed◦ New activities◦ Internal department processes◦ Changes to operations◦ Training that occurred as a result

Actions Based on Results

Trend data Enrollment data Student Satisfaction Employee satisfaction Narrative from staff discussion Student/employee comments, interviews,

focus groups New programs

Evidence of Improvement

1: Support Expansion of Educational Programs

Personnel Allocation: 5%

Associated Mission Statement Item: Providing open, flexible, affordable, quality learning opportunities for personal growth and the acquisition of knowledge and skills necessary for productive and meaningful life., Providing general education, transfer, applied science, certificate and diploma programs., Determining and addressing the training needs of business, industry, and government to benefit the service area.

Associated Achieve 2015 Goals: - Access: Increase the number of individuals who are educated and trained by Virginia's Community Colleges by 50,000 to a total of 423,000, with emphasis on increasing the number from underserved populations by at least 85,000 individuals.

Providing Department: Institutional Effectiveness & Strategic Planning

Department Outcome

The Office of Institutional Effectiveness and Planning will support the development of at least one new academic program by completing needs assessments and adhering to SCHEV and SACS COC requirements for starting new academic programs.

Assessment Measure

Assessment measures will include completed needs assessments, submission of SCHEV and SACS COC applications for new programs (if needed), and approval of minutes from the Curriculum Committee and Local Board on the approval of new academic programs.

Target Goals

The Office of Institutional Effectiveness and Planning will complete, in a timely manner, 100% of the needs assessments and SCHEV and SACS COC requirements for starting new programs.

Results and Findings

Actions Based on Results

Evidence of Improvement

Example from IESP

Next Steps

Department assessment coordinator responsibilities◦ Timeline◦ Future training◦ Accountability scorecard◦ Compliance Assist◦ Ongoing support from IESP

Process Step Time frame

CVCC Mission and Goals August 16, 2013

Department Outcomes August 16, 2013

Assessment Measures September 6, 2013

Target Goals September 20, 2013

Results and Findings November 1, 2013

Actions Based on Results November 22, 2013

Evidence of Improvement January 17, 2014

Departmental Assessment Timeline

FY 2013