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Take CareBe Fair

A training handbook inIndustrial Relations and Workplace

Health and Safety

for Australian Disability Enterprises

for workersEasy English

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Any views and recommendations of third parties contained in this report do not necessarily reflect the views of the Commonwealth, or indicate a commitment to a particular course of

action.

Creative Commons Licence

With the exception of the Commonwealth Coat of Arms and where otherwise noted all material presented in this document is provided under a Creative Commons Attribution 3.0 Australia licence (http://creativecommons.org/licenses/by/3.0/au/).

The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided) as is the full legal code for the CC BY 3.0 AU licence (http://creativecommons.org/licenses/by/3.0/au/legalcode).

All images/illustrations in this document are copyright. The illustrations were done by Richard Morden. Licensor grants to FaHCSIA and the Australian Disability Enterprises an Australia wide, royalty-free, exclusive, perpetual (for the duration of the applicable copyright) license to exercise the following rights:

a. Reproduce the Work;

b. incorporate the Work into one or more Collections;

c. Reproduce the Work as incorporated in any Collection;

d. create and Reproduce one or more Derivative Works; and

e. Distribute and publicly perform the Work, a Derivative Work or the Work as incorporated in

any Collection

This Easy English document was created by Scope. Scope has provided the Picture Communication Symbols. June 2012. www dot scopevic dot org dot au

Mayer-Johnson LLC has given Scope permission to use the Picture Communication Symbols copyright 1981-2012.

Valuing People ClipArt © Inspired Services, UK. www dot inspiredservices dot org dot uk

The images may not be reused without permission.

Contact details: Please contact the Department of Families, Housing, Community Services and Indigenous Affairs switchboard

on 1300 653 227

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Acknowledgements We would like to thank the following organisations and individuals for the significant contributions and expertise they made to this training handbook;

Workers and staff of the Australian Disability Enterprises in Perth and Melbourne for their time and valuable suggestions to make sure that these handbooks are a practical and relevant training resource in workplace health and safety and industrial relations

NDS for generously making their networks available to us

Synergistiq for project management

Scope for the translation into Easy English and for graphic design

Kerry Davies AE for writing and editing

Tim Wallace for research and writing

Richard Morden for the illustrations

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About thisHandbook

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Other ways you can have this information.

Plain Language

Plain Language Light

Voice enabled version of Plain Language

Voice enabled version of Plain Language Light

Audio version of Easy English

About this handbookThis handbook of information tells you about workplace health and safety.

The information here will help you

be safe at work

fix problems at work

talk about your pay

ask for time off work.

This is the Easy English copy of the Take Care, Be Fair Handbook on Industrial

Relations and Workplace health and safety for Australian Disability Enterprises

June 2012.

There are 9 parts in this handbook.

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You can read all the parts together

or

read 1 part at a time.

Keep the handbook in a safe place.

Go back to read a part when you need some information.

There are some hard words in this handbook.

The first time you read the hard word in each part it will be in bold letters.

Go to part 9 of the handbook to read what the word means.

Other words like not and must are also in bold letters.

In this handbook we have used a male picture for the manager

and

a female picture for you.

These pictures are used to help you know what

you must do

your manager must do.

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Your workplace may not be like this.

you may be male

your manager may be female.

Use part 9 to

help you understand hard words.

read more information

read contact information

The 9 parts in the handbook are

Part 1 About your workplace

Part 2 Your rights and responsibilities

Part 3 Your pay

Your holidays

Part 4 Risk

Injury

Emergency

Part 5 A safe workplace.

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Part 6 Safe steps to do your job.

Part 7 You feel safe at work.

Part 8 Problems

Complaints.

Part 9 What do words mean?

More information.

Contact information

A message from the Australian Government

There is a department of the Australian Government to plan for and look after

families

public housing

community services

and

Aboriginal people.

This department is called the Department of

Families

Housing

Community Services

and

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Indigenous Affairs.

Sometimes it is called FaCHSIA.

An independent group of people helped FaCHSIA think about your workplace

health and safety.

This group is called an advisory group.

The advisory group said people with a disability must have a workplace that is

fun for everyone

safe

healthy

comfortable.

The advisory group also said the workplace must have

no bullying

no harassment.

The advisory group made a plan for people with a disability at work.

This plan is for 10 years.

The plan is called Inclusive Employment 2012 – 2022. A vision for supported

employment.

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The plan has steps for all Australian Disability Enterprises.

The plan says

you

and

managers must get information about your

workplace

pay

holidays.

The plan also says

You

And

Managers

must know about your rights and responsibilities.

You can read this plan

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You can ask for this plan in Easy English.

Phone 1300 653 227

Website: www dot fahcsia dot gov dot au forward slash sa forward slash

disability forward slash pubs forward slash policy forward slash Pages forward

slash disability underline employment dot aspx

This Workplace Health and Safety information handbook is part of the plan. It will

give you information about

your workplace

your pay

your holidays

what to do when there is a problem

Everyone who works at an Australian Disability Enterprise must

care about health and safety.

make sure the workplace is safe

make sure no one is hurt

work together to make the workplace better.

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Chapter One About your workplace

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In this part

Your workplace

People at your workplace

Rules at work.

Your workplace

The Australian Government says it is important to work. You can

make money

learn new things

feel good

make friends.

Your job must

be safe

make you happy

be healthy for you

teach you new things.

People at your workplace

you

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your co workers

your main boss

your manager

staff.

You

You must

understand your rights and responsibilities

tell your manager when you are not happy with your work

understand the rules at work

ask for help if you need it.

Your co workers

Co workers are the people you work with.

Your co workers may do the same job as you.

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Some co workers will do different jobs.

Your co workers must

understand about rights and responsibilities

understand the rules at work.

Your main boss

The main boss must always make sure everyone at work

is safe

and

knows the rules for work.

The main boss will also make sure you

have good managers at work

can learn new skills

have a good workplace.

For example, you must have

– fair pay

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– a safe work space

– fun at work.

Your manager

In this folder we will use the words your manager or he to mean the manager at

your workplace.

Your manager must

know about your rights and responsibilities

give you information in a way you understand

look out for any problems

fix problems quickly.

Staff

The staff help you do your jobs.

For example, the staff

– show you all the steps in your job

– make sure you know how to use a tool

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– help you eat at lunch time.

Staff can help you talk to

your manager

or

main boss.

Staff must

understand about rights and responsibilities

understand the rules at work.

Rules at work

There are many rules at work.

Sometimes the rules are called a law.

The rules at work help to keep you safe at work.

Every workplace must follow the rules.

You

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You must follow the rules about work health and safety.

Talk to your manager if you need help to understand.

Ask for work health and safety information

for your job

in a way you understand.

Main boss

The rules and laws tell your main boss what he must do.

Your main boss must

give you the rules

make sure you understand the rules

The main boss will check and recheck everyone uses the rules. This will

keep your workplace safe.

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Chapter 2

Understandingrights andresponsibilities

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In this part

Your rights and responsibilities

Be part of your work community

Every person at work is different

Work plan

Information at work

You have the right to work

– in a good work place

– with good managers.

Fair Work Act

Your rights and responsibilities

You have rights

You have the right to

a safe work place. For example, your work area is clear of things that can

hurt you.

be treated the same as other people

be treated as you want to be treated

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understand your rights

know what to do when there is

– danger at work

– a problem at work.

Your manager must know your rights.

Your manager

Your manager must

treat you the same as other people

keep you safe at work. For example, your manager must make sure

– your tools are the right size for you

– your work area is away from the forklift

– you can be part of a group.

Your manager must also

treat you as you want to be treated

give you and your family information

make sure you understand how to

– talk about any danger

– talk about problems

– make a complaint.

Managers must ask you about the use of your private information.

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For example, do you want your photo and name in a work newsletter?

Your manager may ask for information about

where you live

your disability.

Remember. It is OK to say no. You do not have to give your private information to

anyone.

Your manager must give you

the National Disability Service Standards

work rules about

– work place health and safety

– bullying

– complaints.

You have responsibilities

You must

treat everyone in a fair way.

For example, treat people as you want to be treated.

Tell someone you trust when you are not treated fair. You can tell

a different manager

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the main boss

a friend.

Be part of your work community

You and the people you work with

are a community.

You

Talk to your manager about

what you like to do.

For example, you like to cook.

why you want to work. For example,

– you like to talk to other people

– you want to learn new things.

Tell your manager when you need help to talk to your family or carer

For example,

– at work you like cleaning

– i n the community you like to go to the movies.

Your manager

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Your manager must

ask you what work you like to do

ask you why you want to work

help you be part of activities at work.

For example, ask you to have lunch with the team.


talk to your family or carer when you ask

talk to you about important things at work

set up things to do with other work places

For example,

– meet people from a different work place

– tell you new ways to do a job.

Every person at work is different

You

You must remember each person

is different

likes different things.

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Tell your manager what you want to do at work. For example,

– jobs you want to do

– jobs you want to learn.

Tell your manager when you are not happy with your jobs at work.

Your manager

Your manager must remember everyone has different needs. For example, you

need

– an Auslan interpreter

or

– a ramp around the factory.

Your manager must remember you like to do different things.

]Your manager must help you with different things. For example,

– teach you how to use a new tool

– teach you how to be the work leader.

Work plan

A work plan tells you what you will do in your job. You need a work plan. Ask for

your work plan in a way you understand.

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How to make a work plan?You and your manager make your work plan.

1 Your manager must ask you the question. What do you want to do at work?

2 Tell your manager what you want to do at work.

3 You and your manager will make your work plan.

4 Tell your manager when you want something different in your work plan.

5 Your manager must listen to what you want.

6 Your manager must help you make your work plan happen.

Information at work

At work you get information when people

talk to you

give you something to read

ask you to do a job

tell you where to go.

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You must get information in a way you can understand.

You

You must understand information.

For example,

– the steps in a job

– time for meal breaks

– how to ask for a holiday

– rules about your work place.

It is OK to get help.

Tell your manager if you want information in a different way. For example, large

print.

Your manager

Your manager must

give you information in a way you understand

make sure you understand the information.


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have rules that are good for everyone

make sure people follow the rules.

You have the right to work

in a good work place

with good managers.

All managers and staff

are trained well.

For example, staff can use the tools the right way.

can get the right information for the job.

For example, the safe way to use a forklift.

have the right tools for the job.

For example, the right work bench for packing boxes.

can get help if they need it.

For example, staff can get a person to fix the computer.

Tell your manager if

your tools are wrong.

you need help to learn the steps in your job.

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The Fair Work ActThe Fair Work Act is law in Australia.

We will call The Fair Work Act The Act.

The Act looks after your rights at work.

The Act makes sure you are treated in a fair way

when you go for a job

and

at work.

Fair Work Australia look after The Act.

You can make a claim to Fair Work Australia

when you are not treated in a fair way at work

when you do not want to make a complaint to your manager.

When you make a claim you may need

documents

and

a witness.

When you make a claim you may have to pay money to Fair Work Australia.

The money is called a fee.

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The fee is $62. 40

Fair Work Australia

will keep your claim private

want to help you

and

your main boss work out the problem.

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Chapter 3

Your payYour holidays

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In this part

Information about

your pay

your holidays

What is the Fair Work system?

Your pay

Your work hours

Time off from work

public holidays

annual leave

sick leave

compassionate leave

parental leave

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long-service leave

pay slips

superannuation

Information about

your pay

your holidays

Your manager must tell you

and

you can ask about

your pay

your work hours

time off work

superannuation.

What is the Fair Work system?

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The Fair Work system are laws to make sure your work place is fair.

Most work places must follow these laws.

The Fair Work system is looked after by Fair Work Australia

and

The Fair Work Ombudsman.

There are some different rules for the different states of Australia. Your manager

must know the rules for your work place.

The Fair Work system has rules about

your pay

your work hours

time you get off from work

your retirement money.

There are important documents in the Fair Work system. These are

the National Employment Standards

and

Supported Employment Services Award 2010.

Read more about these documents on page 8.

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The National Employment Standards

The National Employment Standards are rules for work For example,

the most hours you can work in 1 week

how much time you have for holidays

how you tell your boss you want to leave your job.

Supported Employment Services Award 2010.These rules are for any worker in an Australian Disability Enterprise.

For example,

you must have tea breaks

the most hours you can work is 38 hours each week

how to make a complaint.

There are more rules for work.

1. Wage assessment tool.

This works out your pay.

2. Contract.

Your main boss can ask you to do a new job.

You say OK to work more hours for a short time.

You sign an agreement with your main boss.

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This is called your contract.

For example, you work more hours for 3 weeks. You get paid for the hours.

It is OK to say no to this work.

3. Enterprise agreement.

Your main boss can ask you to do a new job for a group of workers.

For example, 10 co workers.

Everyone in the group says yes to more hours for a short time.

Everyone in the group signs the agreement.

For example, everyone in the group works more hours for 8 weeks.

You get paid for the hours.

It is OK to say no to this work.

You start work

You get information about

your pay

your work hours

time you get off from work

how to change your work place.

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You also get information about

the Supported Employment Services Award 2010

your right to be in the union

Fair Work Australia

Fair Work Ombudsman.

This is called your Fair Work Information Statement.

You

Make sure you have your Fair Work Information Statement.

Ask about your work place rules.

Make sure you understand how your manager works out your pay.

Tell your manager if you do not understand.

or

talk to your main boss

or

talk to the Fair Work Ombudsman.

Your manager

Your manager

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needs to know the rules for your work place

must know where to get help about the rules.

Your manager will make sure you understand

the rules

and

the wage assessment process.

Your pay

You will have a wage assessment.

There are rules for your wage assessment.

These rules help work out your pay.

The rules are

1. How you will be assessed.

For example,

Your manager will watch you do your jobs.

2. What will be assessed. For example,

how well you do your job

what skills you have.

Sometimes you get more money.

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For example, you get more money

when you work after 6 pm

when you are the first aid person

for washing your work uniform

for safety clothing.

You can make a complaint about your wage assessment.

Read part 8.

Your work hours

You have the right to know how many hours you must work

each day

and

each week.

For example, You will work

– 5 hours each of your work days

and

– 15 hours each week.

Your manager must give you a letter. It will say

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the days you are working. For example, Monday, Wednesday and Friday

each week.

what time you start work. For example, You start work at 9.30 am.

what time you stop work. For example, You stop work at 3.00 pm

about your tea breaks at work. For example,

– You get 1 hour for your lunch break

– You get 15 minutes for tea break.

Time off work

Time off work is also called leave.

You get your pay when you are on leave.

There are different types of leave.

Public holidaysThe government tells us these days.

You have a holiday from work on these days.

You get paid.

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There are 8 public holidays. For example,

Australia Day. January 26

Anzac Day. April 25

Annual leave

This is also called holidays.

You get paid.

There are rules to ask for your holidays.

You work full-time.

You get 4 weeks holiday each year.

You work part-time.

You get holidays. Your manager will tell you how much holidays you get.

You work casual.

You do not get holidays

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but

you choose when to work.

Sick leave

Sick leave is days away from work.

You are on sick leave.

You get paid.

There are rules to use your sick leave.

You work full-time.

You get 10 days sick leave each year.

You work part-time.

You get sick leave. Your manager will tell you how much sick leave you get.

You work casual.

You do not get sick leave.

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Compassionate leave

Compassionate leave is days off work.

You use this leave

after someone in your family has died

or

when a family member is

very sick

or

very hurt.

You get 2 days of this leave each year.

You get paid.

Parental leave

You can have 12 months off work if you

have a baby

adopt a child.

You will not be paid.

You go back to your job after the 12 months leave.

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It can be hard when you have children.

You can change your work hours.

Talk to your main boss.

Long-service leave

This is holidays you get after working at your work place for a long time.

For example, you are at the same work place for 15 years.

Talk to your manager about long-service leave.

You get many more weeks for holidays.

Pay slips

Your Manager must give you a pay slip.

A pay slip is a document with information about your pay.

Your pay slip must be in a way you understand.

You can get your pay slip

on paper

or

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on a computer.

Your pay slip must have

your name

and

the name of your workplace

your workplace Australian Business Number

the date when you are paid

the dates you worked for your pay.

For example, 24 November to 30 November.

Your pay slip must also have

how much you get paid.

For example, $15 each hour

Or

$20,000 each year.

the tax you pay

how much superannuation you get

other information about your pay.

For example, your leave.

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Superannuation

This is money for when you stop working.

It is for your retirement.

Every 2 weeks your work place must pay some money to your superannuation.

It is like a bank for when you retire.

After lots of years this is a lot of money.

You can only use this money when you retire.

There are lots of rules about retirement money.

Your work place must follow the rules.

Every year you will get a letter about your retirement money.

The letter will go to your home.

The letter will say how much money you have ready for your retirement.

Superannuation is hard for everyone to understand.

You have lots of choices.

You can choose where your retirement money goes. This is called a

– superannuation fund

or

– your work place can choose the superannuation fund. This is OK.

You can put more money in your superannuation fund.

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You can get help to understand about retirement money. This person

is called a superannuation advisor.

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Chapter 4RiskInjuryEmergency

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In this part

● Work place health and safety laws page 4

● Care page 8

what your work place must do page 8

everyone cares about everyone page 10

● Risks page 18

work together page 19

change the risk page 20

● Dangerous events page 22

● Emergency plans page 24

Work place health and safety laws

There are many work place health and safety laws and rules. They help keep you safe at work.

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Every work place must follow these laws and rules.

The laws and rules tell your main boss what he must do.

Some rules most work places must follow are

Code of practiceThe code of practice tells you how to follow the laws. For example, the safe steps to learn to use a chemical.

StandardsTell you how to do your job in a safe way. For example, how to lift a heavy box.

Industry standardsTell you how to do your job in a safe way. It is for your sort of work only. For example, you work with food. You must wear a hair net.

Your manager must tell you about these laws.

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InformationInformation about all these laws are in this folder.

For example, you have a safe work area.

Read Chapter 5

you have safe tools.Read Chapter 5

how to do your job in a safe way.Read Chapter 6

how to use chemicals in a safe way.Read Chapter 6

you get information in a way you understand.Read Chapter 2

you have an area for lunch.Read Chapter 5

you have accessible toilets.Read Chapter 5

you know how to make a complaint.

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Read Chapter 8

Your manager must always make sure your work place is safe.Your manager must do this again and again.

Care at work

What your work place must doYour work place must take care of you at work.Your work place must always look out for risks.

Your work place must have

a first-aid person at work

an emergency plan

emergency tools. The tools are easy to get.

There must be information

about how to be safe.The information must be

– easy to get– easy to understand.

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about work health at work

about the best ways to be safe at work

to teach you new skills.

Everyone cares about everyone

Everyone is

You

your co workers

your main boss

your manager

other staff.

Everyone must look for ways to have a safe work place.

You

You must follow the rules.

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Read Chapter 1.

Look after your own work health and safety. For example, wear gloves to use a glue gun.

Tell your manager if you see something is not safe. For example, there is water on the floor.

Be careful where you put objects.For example, put tools away in the toolbox. But do not leave the box in the walkway.

Your rights

You have the right to know

what job is dangerous.For example,You must use chemicals in your job.You must know how to make the job safe.

how to be safe at work

what to do in an emergency

how to get first aid.

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Your manager

Your manager will make sure

your work area is safe.For example, there is good lighting. Read part 5.

the steps for each job are safe.For example, the right way to pack up the box. Read part 6.

the tools are safe.For example, you can use the machine in a safe way. Read

part 6.

chemicals are safe.For example, the chemical is kept in a locked cupboard.

Read part 6.

Your manager must

know some things can go wrong.For example, you can trip over a box.

have a list of things to keep a safe work place

make sure you follow the rules

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tell the main boss about risks.

There must be

a first-aid person

an emergency plan

emergency tools. The tools work.

Risks

This is something that may happen. It can be

something that may hurt you.For example, a sharp knife can cut your hand. You must hold the knife by the handle. This can take away the risk.

or

someone can hurt you.For example, a worker always pushes ahead to go to the toilet. You fall over. You hurt your knee. There is a new rule. Wait your turn to go to the toilet. This can take away the risk.

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Work together

Work together to stop risks.

Everyone must

look for risks. For example, make sure your work area is clean. Do this again and again.

talk about risks together. For example, have a group that talks about work place health and safety. The group tells your main boss your ideas.

write about risks. For example, write the problem down in a safety book. Your manager will read about the problem.

fix risks. For example, make sure everyone has gloves to fit their own hands.

Change the risk

1 Stop the risk.This will stop a problem.For example, fix a broken machine.

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2 Make the risk smaller.For example,

– use a chemical that is more safe– ask people to move away.

3 Tell everyone about the risk.For example,

– write clear and safe steps to do a job– get more training to do the job.

4 Protect you from the risk.For example, make sure you wear

– safety goggles– safety boots.

Dangerous events

A dangerous event is when you

get a serious injuryor

die

For example,– a chemical spills on the floor. You smell a lot of chemical. You get very dizzy and fall over.

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– a shelf falls and lands on your head.

Move away from the dangerous event.

Your manager will

write a report

tell WorkSafe.

Emergency plans

This is written information. In an emergency you must also listen to the person in charge.The plan will help you

be ready for an emergency

in the emergency

after the emergency.

Your work place will have signs.For example, signs to show

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emergency exits. This is the safe way out.

emergency tools, like the fire extinguisher.

who you must phone. Phone the police. Phone 000.

You must be able to understand the emergency plan.Your emergency plan must have clear steps about

what to do.For example, turn off your machine.

how to get out of your work area.For example, go to the fire exit.

who phones emergency services.For example. Your manager calls 000.

where is medical help.For example, where is your asthma pump?

talk to each other.For example, your manager asks if you are safe.

In an emergency there can be a lot of noise.It can be hard to hear.

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Test your emergency plan

You will pretend it is an emergency.

You will try the emergency plan.This will make sure you know what to do.

This will help keep you safe in a real emergency.

Your manager will see if everyone knows what to do.

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Chapter 5

A safe workplace

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In this part

Clean workplace

Safe workplace

Safe work area

your work area

falls

doorways.

Safe workplace

noise

lights

the air at work

working outside.

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Safe facilities

access

drinking water

toilets

hand washing

where to eat.

First aid

Other facilities at work.

Clean workplace, Safe workplace

You have the right to a

clean workplace

safe workplace.

All new workers must learn the rules.

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Remember. You must also know these rules.

Safe work area

You have the right to a safe work area.

Your work area is

doorways

your work space

floor area near your work space

other places you work.

For example,

– loading a truck outside

– meeting rooms.

Everybody is different. Your workplace must plan for this. For example,

– information in braille

– a hand rail

– big signs

–warning lights.

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FallsYou can fall off a step.

You can get hurt.

Be careful.

SlipsYou can slip on wet floors.

Always wear the right shoes.

Trip overYou can trip over

uneven floors

loose mats

objects in the wrong place.

For example, a box left on the floor.

DoorwaysAll doorways must

be clear

have lights

be wide for a wheelchair.

This is all doorways

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For example,

– the front door of your workplace

– the meeting room door

– the toilet door.

Your work space

Your work area must be

clean. For example, clean up spills straight away.

tidy. For example, rubbish is put in the bin.

clear. For example, there is space to move around your work area.

When your work area is clear you can

work on your jobs

leave quickly in an emergency.

At your work table

Your back is straight

Your chair is at the right height

Feet on the floor

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Take a break when your job has a lot of

sitting

standing.

This will help you feel good at work.

You

Make sure your work area is safe and clean.

Tell your manager when something is not safe.

For example

– a light is not working

– spills happen at your work table

– you need more space.

Your manager

Your workplace must be safe.

Your manager can

take away the problem

For example,

– check floors are smooth

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– put in shelves so tools and boxes can go away.

change your work space

For example,

– put in non-slip mats

– get more work tables.

block off an area

For example, here is a tape to tell you to stay out.

change your work area

For example,

– put in more lights

– use coloured tape on step edges.

set up safe work rules

For example,

– know how to clean up a spill

– make sure you know the safety signs.

use safety clothes and safety tools

For example,

– give you an apron

– get you safety boots.

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Noise

Your workplace must have good noise levels.

For example, it is

– easy to talk to each other

– easy to hear important sounds like a safety warning sound.

Some jobs make loud noise.

Loud noise can hurt your ears.

You must wear ear muffs.

Put on ear muffs when you use a noisy machine.

You

Make sure you can hear

safety warnings

safety orders. For example, you can hear the emergency siren for a fire.

Tell your manager when the noise is too loud.

Your manager

Will make sure the noise is OK.

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Lights

Your workplace must have good light.

You

When the light is bad tell your manager.

For example, you may need,

–more light

– different light to stop glare

– a curtain on a window.

Air at work

The air at work must be

safe to breathe

not too hot

and

not too cold.

You

Wear the right clothing.

For example, wear a

– T-shirt when it is a hot day

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– hat when you go outside.

Tell your manager if the air

makes you sick. For example, the air makes you cough.

is too cold

is too hot.

Your manager

There are rules to help your manager.

Your manager will make sure the air is safe.

This is very important on days your work uses strong chemicals.

Your manager will make sure your workplace is OK.

On cold days, your manager will make sure the heater is working.

On hot days, your manager will make sure the air cooler is working.

Working outside

Some people work outside. You have the right to a safe workplace outside. For

example,

fresh water to drink

toilets that are easy to use

shelter when

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– you are on a tea break

– it is raining.

You

Remember to

wear sunscreen

drink a lot of water

wear the right clothes

have tea breaks under shelter.

Your manager

On a hot sunny day your manager will

give you many breaks

remind you to drink water

make sure you have sunscreen on.

Your manager will make sure you wear the right safety clothes.

For example,

– a hat

– sunglasses

– a shirt with long sleeves.

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Your workplace can

give you clothes to wear at work

clean your work clothes.

Safe facilities

All facilities at work must be safe. This means

toilets

food

water

first aid.

Access

Your manager must

give you breaks to use facilities

make sure all facilities are safe

find different facilities when you need it.

Drinking water

Water must be

free

clean

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easy to get.

Drinking water is from a drink water tap.

There is a different place for washing your hands.

When you are away from your workplace

water must be easy to get from a shop

or

brought in a big bottle.

There is a different cup for everyone.

Toilets

Toilets must be

clean

easy to use.

Toilets must be accessible.

Hand washing

You must be able to wash your hands.

For example,

– hand basin in the factory

– hand wipes.

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Where to eat?

Eating spaces must be clean.

There must be

seats

tables

tools to wash dishes

boiling water

a fridge

bins.

First aid

Your workplace must have a first-aid box.

It will have items to use when you are hurt at work.

For example,

– bandage

– band aids

– cream to clean a cut

– cream for burns.

Every workplace has a person who knows first aid. This person has had some

special training.

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There will be a sign to tell you who is the first-aid person.

Other facilities at work

For example,

– your own safe place for your wallet or hand bag.

– change rooms

– shower.

Each of these places must be

safe

private

easy to use.

You

Make sure you can use all the work facilities.

Make sure you know where is the first-aid box.

Make sure you know who the first-aid person is.

Tell your manager if

you need help with the facilities

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the facilities do not work.

Your manager

Your manager will make sure all facilities are

easy to use

always safe

clean. For example, the cleaner washes the hand basin every day.

Your manager will tell you when you get breaks in your work day. For example,

– a toilet break

– tea break.

Sometimes things get broken. Your manager will tell you what to do.

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Chapter 6

Safe steps to do your job

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In this part

Safe steps to do your job.

Wear safety clothes

Use safety tools.

Danger. Be careful.

Your health at work.

wash your hands

moving objects

lifting

medicine at work

smoking at work

alcohol and drugs at work

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Safe steps to do your job

There are many jobs at work.

Some jobs will have a lot of steps.

There are safe steps to do each job.

For example,

put gloves on before holding a hot object

to mix a chemical

– use the red metal bucket

– put in the chemical

– add the water.

Remember.

Always use the safe steps to do your job.

Your manager can

get you training

write down information to help you remember

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put signs in your workplace

give you safe clothes for work.

Wear safety clothes.

Use safety tools.

Safety clothes and safety tools keep you safe at work. For example,

– safety goggles

– safety helmet

– ear muffs

– boots.

When do you get safety clothes or safety tools?

Some jobs will need safety clothes or safety tools. Your manager must give you

the clothes and tools.

The clothes and tools must

help you be safe at work

help you do your job. For example, wear gloves when using chemicals.

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fit you. For example, the helmet is the right size.

be looked after. For example, your apron is clean.

You

Put on safety clothes or safety tools when you are told. You can be told by

your manager

your team leader

signs in the workplace.

Only use the clothes and tools the right way.

For example, tie your apron behind your back.

Tell your manager if the safety clothes or safety tools are broken.

Your manager

Your manager has rules to follow.

Different jobs will have different rules.

For example, what to wear when you

– use a chemical

–work in the garden.

Your manager will

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get the right clothes and tools for you.

For example,

– gloves to use with chemicals

– overalls to work in the garden

– your work table is high for your wheelchair.

Your manager will also

make sure you know how to use the clothes and tools

make sure the clothes and tools are OK

get new clothes or tools when old ones are broken.

Safety signs

There will be signs in your workplace.

Your manager must put up the signs.

Signs will tell you

when you must wear your safety clothes or use safety tools

how to wear your safety clothes

where to put safety clothes at the end of a job.

Danger. Be careful.

Some things can hurt you at work.

You must be very careful when you use them.

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There will be rules.

Some dangerous things are

petrol

paint

bug killers

acids. For example, strong cleaning product.

Some dangerous tools are

sharp tools

ladders

machines.

Look for the danger sign.

Some dangerous things can make you ill.

For example,

– itchy skin

– asthma

– cancer.

Some dangerous things can hurt you.

For example, a chemical can

– burn you

–make you sick

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–make you itchy

– give you blisters

or

a rash.

You

Be careful.

Follow all the rules.

You must

understand how to use the dangerous goods

wear safety clothing when you use the chemicals

ask for help to learn more.

Tell your manager if you

have a bad reaction to any chemical

a chemical hurts you.

Your manager

Your manager will

tell you to wear safely clothes for some jobs.

For example, wear safety goggles when you clean the machine.

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make sure you know how to use the dangerous goods

make sure your health is OK when you use a chemical.

For example, your skin is not itchy.

write down when things happen.

For example, write down when a chemical bottle is broken.

Your manager must make sure all dangerous goods have labels. The label must

say what is in the bottle.

Your manager must

know how to use the dangerous goods in a safe way

make sure you know how to use the dangerous goods in a safe way

have a list of all the dangerous goods in your workplace.

The job is done.

The dangerous goods go to a safe place.

For example, a locked cupboard.

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Your health at work

At work you must

be clean

feel good. Look after your health.

There are rules when you are sick.

For example, stay at home when you have a cold.

Wash your handsWash your hands. This can help

you be healthy

your co workers be healthy.

Wash your hands before you touch food.

Wash your hands after you

go to the toilet

blow your nose

cough.

Wash your hands after you touch an animal.

Safe steps to wash your hands

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1 Use soap.

2 Rub soap on your hands for 15 seconds.

3 Wash your hands with warm water.

4 Rinse your hands.

5 Dry your hands.

Moving objects

Lifting

You will do jobs at work that are physical.

For example,

– lift a box

– push a trolley

– carry a chair

– sweep the floor.

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Sometimes you will do a job that is the same over and over. For example, packing

boxes.

You must be careful.

You

Follow the rules.

Rules for heavy objects Put the objects from 1 big box into 2 small boxes.

Use a trolley.

Plan where you will put heavy objects.

Try to lift heavy objects only 1 time.

Rules for jobs you do over and over Take a break.

Stretch your arms and legs.

Work at a slow pace.

Change jobs with a co worker.

More rules

Be as straight as possible to your work.

Be the right height for your table.

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Have your arms close to your body.

Do not reach for objects. For example,

– move close to the object

or

– ask for the object to be put close to you.

Change the way you sit or stand.

Do not stay in the 1 place for a long time.

Tell your manager if you can not do a physical job.

Plan a short break

at the end of a job

after doing the same job for a long time.

For example, after 1 hour.

You can

stretch your body

stand up.

Your manager

Your manager will help you plan physical jobs.

For example, tell you to

– carry light boxes

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– use a trolley.

Your manager will also say

change how you sit. You must feel OK.

For example,

– your feet touch the floor when you sit down

– the table is right for your wheelchair.

slow down

do a different job.

Medicine at work

Some medicine can make it hard to

do your job well

use the machines.

Medicine can make you

tired

dizzy

feel sick.

Tell your manager about your medicine.

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Your manager

Will keep your medicine information private.

Your workplace can have rules about where to keep your medicine.

For example,

– put your medicine in the first-aid box

– keep your medicine in the manager’s office.

Smoking at work

You can not smoke inside at work.

This is the law.

Do you smoke?

No. You do not need to read this information.

Yes

Only smoke in the smoking area.

For example, outside

– under the trees

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– away from the front door.

There may be a sign Smokers Here Please.

Alcohol and drugs at work

You can not drink at work.

You can not take drugs at work.

You can not drink alcohol before work.

You can not take drugs before work.

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Chapter 7

You feel safeat work

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In this part

Your physical health

Your mental health

bullying

sexual harassment

unfair treatment

abuse at work

neglect at work

Your physical health

Work must be safe for you to

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move around in

work in

do your job.

There are rules to help look after your physical health. This folder has ideas.

For example,

– part 6, wear safety clothes

– part 5, sit in a safe way

Your mental health

Mental health is about your feelings.

Work must be a safe work place for

how you feel

and

how other people make you feel.

Work should make you feel

good about yourself

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happy to go to work

safe with other workers.

Some behaviour makes you feel bad.

You do things to other people

or

other people do things to you.

Work must be safe

no bullying

no sexual harassment

no unfair treatment

no abuse

no neglect.

What is bullying?

Bullying can be many things.

For example,

– nasty words

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– the way people treat you

– people laugh at you

or

– everyone sees private pictures of you.

It happens over and over again.

You do not like it.

Do not do this to other people.

A person who does any of these things is called a bully.

There are laws to stop the bully in your work place.

Different sorts of bullying

Open bullying. For example, the bully says

– nasty words about how you look

or

– nasty words about your family

– words that are not true.

Other bullying is

– yelling at you

– mean jokes.

For example, tripping you over.

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– hiding your things.

For example, hiding your lunch.

Hidden bullying. For example, the bully

– makes you do jobs that are too hard

– stops you doing fun things at work

– will not give you help

– changes your work plans. You want your work plan to stay the

same.

Ideas to stop bullying

Everyone at work is nice to each other.

There are clear steps in all the jobs you do.

You have good managers.

The managers treat everyone in a fair way.

Rules about bullying

Your work place must have a no-bullying policy.

These are the rules. Ask for the rules.

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Your work place will have information about

how your work place will stop bullying

how you must behave at work

how the staff must behave at work.

You will get information about how you can

talk to a manager about a bully

make a complaint about a bully

fix the bully problem.

People who bully will get into trouble.

Sexual harassment

Sexual

words and stories about sex

behaviour about sex. For example, staff talk about breasts in the staff room

every day.

pictures about sex

touching your private parts.

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Harassment

Someone else bothers you all the time.

The person tells you to do something all the time.

You do not want to do what the person tells you to do.

Sexual harassment

Things about sex that happen

once

or

again and again.

It happens at work.

You do not like it.

The harassment makes you feel uncomfortable.

There are laws to stop sexual harassment.

The person will get into trouble.

You

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You can make a complaint about sexual harassment.

Make your complaint as soon as you can.

You must make your complaint within 12 months.

1 Get information about how to make your complaint. Read part 8.

Also look in your work place rules.

2 Tell your manager.

3 Talk to

Australian Human Rights Commission

Fair Work Australia.

Your manager

Will know

about sexual harassment

your rights.

Your manager will make sure you know how to make a complaint.

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You can also talk to your main boss.

People treat you in an unfair way

This is called discrimination.

There are laws to stop discrimination at work.

Discrimination can happen because of

age. For example, you are told you can not do a job because you are too old.

disability. For example, a building only has steps. You need a ramp to come in.

gender. For example, You are a lady. A job you can do, says only men can ask

for the job.

you belong to a union. For example, your manager does not give you a better

job.

There are other times you can be treated in an unfair way. For example,

– you are married or not married

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– you are a parent

– because of your race

– because of your religion.

You

You can make a complaint about being treated in an unfair way.

Make your complaint as soon as you can.

You must make your complaint within 12 months.


Look in your work place rules.


3 Talk to

Australian Human Rights Commission

Fair Work Australia.

Your manager

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Will know

about unfair treatment

your rights.

Your manager will make sure you know how to make a complaint

You can talk to your main boss.

Abuse at work

AbuseAbuse is when another person hurts you.

physical abuse.

For example,

– a person hits you

– a person burns you.

sexual abuse.

A person does something sexual to you.

You do not want it. For example, a person touches your private parts. You

do not like it.

mental abuse.

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This is when someone hurts your feelings.

For example, a person

– says mean words

– does not talk to you for a long time.

stops you from doing something.

For example,

– your manager says you can not have a toilet break

– you are made to stay home every day.

financial abuse.

For example, a person

– uses your money. You do not like it.

– uses your car. You do not like it.

legal abuse

This is about the law.

You are told the wrong information about the law.

For example, you are treated in an unfair way.

You are told

– this is OK

– there is no-one to tell.

systemic abuse

The steps are not clear for you to

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– find out information about the rules at work

– do your job.

Neglect at work

Neglect is when your care is bad.

physical neglect

Your physical help is bad. Physical help is about your body

and

the help you need to be healthy.

For example,

– you are sick. You have the wrong medicine.

– you are always hungry

– your clothes are too cool for winter. You need a coat and jumper to

keep warm.

– tools at work are always broken. You get hurt at work all the time.

emotional neglect

This is about your feelings. For example, the manager says you must sit

away from the other workers. You

– can not talk with the other workers

– can not spend time with the other workers.

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You

You can make a complaint.


Look in your work place rules.


3 Talk to National Disability Abuse and Neglect Hotline.

Your manager

Will know about

abuse

and

neglect

Your manager must help you.

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Your manager can also

write a report

talk to your main boss.

Your manager can get help from the National Disability Abuse and Neglect

Hotline.

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Chapter 8

ProblemsComplaints

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In this part

Code of conduct

Problems at work

Conflicts at work

Complaints at work

Behaviour at work

Breaking rules

Code of conduct

The code of conduct is a set of rules.

The rules are for your work place.

Everyone must know the rules.

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Everyone must follow the rules.

Your work place must have its own code of conduct.

Ask your manager for your work place code of conduct.

There are rules about

Work times. For example, what time you

– start work

– have your tea break.

Topics and words you can not say at work.

For example,

– you can not say swear words

– you can not talk about sex.

What you wear to work. For example, you must

– wear long pants

– be clean.

the safety rules.

Other rules in the code of conduct will be

listen to your manager

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listen to the main boss

how to make a complaint

treat everyone in the way you want to be treated.

For example, do not make someone feel uncomfortable.

There will be rules about

using your mobile phone during work

and

using work computers.

You must know the rules.

You need to know what to do when you can not come to work.

For example, you

– are sick

– have an appointment at CentreLink.

The code of conduct will have rules about

smoking

taking drugs

drinking alcohol.

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Problem?

Conflict?

Complaint?

A problem is when something is not working.

A conflict is when you do not agree about something.

You may argue with someone.

A complaint is what you do to fix the problem or conflict.

For example, you tell your manager your problem.

Problems and conflicts can be between

you and other people at work

you and your manager

other people at work and your manager.

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Problems and conflicts can be about

people you work with.

For example, Your co workers say you always work too fast.

a worker does the job in a different way.

For example, you do the job in a different way. This makes it hard for other

people.

a worker does bad things.

For example, a worker takes all the tools.

your pay.

Staff must make the work place feel safe.

Then you feel safe to talk about your problems.

Your manager must talk to you about important changes at work.

For example, you have to

– do a new job

– work at a new factory

– start work at a different time.

Your manager must make rules that are

fair

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easy to understand

Problems at work

A problem is something that makes your work hard.

Different people can make the problem.

a manager. For example, your manager does not listen to you.

other people at work. For example, 1 worker takes all the tools.

You

You must tell your manager about your problem.

It is OK to tell your manager. Your manager needs to know when you have a

problem.

Do not be scared to tell your manager.

Your manager

Your manager must

listen to your problem

do something to fix your problem

fix your problem quickly.

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Conflicts at work

A conflict is when you do not agree.

You may argue with someone.

Who makes the conflict?

Different people can make the conflict.

a manager. For example, your manager says you can not sit next to your

friend.

other people at work. For example, 2 workers do not agree about how to

do the job in a safe way.

You

You must tell your manager about your conflict.

It is OK to tell your manager. Your manager needs to know when you have a

conflict.

Do not be scared to tell your manager.

Your manager

Your manager must

listen to your conflict

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do something to fix your conflict

fix your conflict quickly.

Complaints at work

A complaint is a way to talk about your problem

or

conflict.

You can make a complaint at work.

It can be about

your work place. For example, your work area is dirty.

how you are treated. For example, staff are not fair.

You must follow the rules on how to make your complaint.

This is called a complaints policy.

Remember

Talk about your problems.

It is OK to make a complaint.

Know the right person to make your complaint to.

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Make sure you know what is happening with your complaint.

For example, after 1 week, ask what has happened.

You can ask a support person to help you with your complaint. For example,

– a person in your family

– a friend

– a co worker

– a different manager.

How to make a complaint

1 Read your work place complaints policy.

2 Write down your complaint. Someone can help you write your complaint.

Give your complaint to the right person.

3 Some work places have a formal way for workers to talk about their

problem. Your manager or main boss helps you talk to the other person.

This is called a dispute resolution procedure.

4 Your manager will choose what to do.

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5 Your manager will tell you the outcome.

6 When you are OK with the outcome, the complaint is fixed.

7 Sometimes you do not think your complaint is fixed. Your complaints policy

will tell you who to talk to next.

8 You can talk to an independent person. This person is from the Complaints

Resolution and Referral Service.

Phone 1800 880 052

Website www dot crrs dot org dot au

You

Make sure you understand the

code of conduct

complaints policy

dispute resolution procedure.

Ask your manager for help to understand the complaints information.

You can ask for the information in a different way.

For example,

– Easy English

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–Braille

– a tape you can listen to.

Your manager

Your manager must

listen to your complaint

help you fix your complaint

tell you how you can get help

help to fix your complaint quickly.

You can bring someone to help you when you make a complaint.

The information must be in a way you understand. For example, the information

is in

– Easy English

– Braille

– a tape you can listen to.

Your manager must give everyone the code of conduct.

Your manager must

look out for problems

fix problems quickly

understand the rules for fixing conflicts

and

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how workers can make complaints.

Your work place has clear rules to

make a complaint

sort out conflicts between you and other workers.

Your manager

will tell the right people

but

make sure your complaint stays private.

must make sure you are not bullied

must make sure you can say your complaint

or

use your communication to make your complaint

or

write your complaint.

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Your manager must write down your complaint when you say your complaint.

Your manager will make sure

you

and

the other person

know how long it will take to fix the complaint.

Your manager will write down

your complaint

what the other person says

how the problem will be fixed

when he will check the problem is still fixed.

You will get a copy of this information.

Ask for the information in a way you understand.

Your manager must tell you about other help you can get.

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Behaviour

Sometimes people do not behave in the right way.

This can make problems for other people.

It can be your behaviour

or

behaviour of other people.

Behaviour

could hurt others. For example,

– hitting other people

– biting other people

– spitting

– shouting.

could hurt themselves. For example,

– cutting

– scratching

– biting

– burning.

is part of their disability.

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For example,

– saying words again and again

– rocking forward and backwards

that is not nice. For example,

– breaking objects or walls

– stealing

– touching other people all the time

– behaviour that is not safe.

Why does behaviour happen?

People use behaviour because

they are in pain

of their disability or medication they have to take

they are upset with their job

or

upset with something in their personal life.

For example, upset with a family member.

they do not understand something.

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You

talk to your manager

know your manager will help you.

Make sure you listen to him.

tell your manager if you take medicine

ask your manager to talk to a family member

or

carer.

Your manager

Your manger must

help the worker with their behaviour.

For example,

– talk to the worker

– help the worker

– get other help.

make sure other workers are not hurt

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get help from the main boss.

Breaking rules

Some people break the rules.

The person can be

told to get help from a counsellor

told to not break the rules again

told to leave work for some time.

For example,

– you can not come back to work for 1 week.

told to leave work forever. This means the person has lost their job.

You

Know if you break the rules you get into trouble.

Tell your manager why you broke the rules.

You can get help to talk to your manager.

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Your manager

Your manager will

listen to you

be fair.

write down when people break the rules

talk to the main boss before he says you must stop work.

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Chapter 9

Finding More Information

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Organisations that can help if you have a problem at your workplace

Complaints Resolution and Referral Service (CRRS)Website www dot crrs dot org dot auPhone 1800 880 052Email [email protected]

National Disability Abuse and Neglect Hotline (ANH)Website disabilityhotline dot orgPhone 1800 880 052Email [email protected]

Department of Families, Housing, Community Services and Indigenous Affairs (FaCHSIA)Website www dot fahcsia dot gov dot auPhone 1300 653 227

Disability Safe (Supported by the New South Wales government)Website disabilitysafe dot or dot au

Fair Work AustraliaWebsite www dot fwa dot gov dot auHelp Line 1300 799 675Translating and Interpreter Service 131 450Speech to Speech Relay through the National Relay Service 133 677Email [email protected]

Fair Work Ombudsmanwww dot fairwork dot gov dot au

Human Rights Commissionwww dot hreoc dot gov dot au

How to Manage Workplace Health and Safety Risks Code of Practice

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http://www.hreoc.gov.au/

http://www.fairwork.gov.au/

mailto:[email protected]

http://www.fwa.gov.au/

http://www.disabilitysafe.org.au/


http://disabilityhotline.org/


http://www.crrs.org.au/

Safe Work AustraliaPhone 02 6121 5317

Website www dot safeworkaustralia dot gov dot au

Fair Work Act 2009www dot fairwork dot gov dot au

Fair Work Information Statementwww dot fairwork dot gov dot au

More information about the lawsThere is a lot of information about Workplace health and safety laws. You can ask for this information.

NationalSafe Work Australia

Phone 02 6121 5317

Website www dot safeworkaustralia dot gov dot au

Australian GovernmentWebsite http://australia dot gov dot au/topics/employment-and-workplace/ohs-workplace-health-and-safety

Australia Capital TerritoryWorkSafe

Phone 02 6207 3000

Website www dot worksafe dot act dot gov dot au

New South WalesWorkCover Authority of NSW

Phone 13 10 50

Website www dot workcover dot nsw dot gov dot au

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Northern TerritoryNT WorkSafe

Phone 1800 019 115

Website www dot worksafe dot nt dot gov dot au

QueenslandWorkplace Health and Safety Queensland

Phone 1300 369 915

Website

www dot deir dot qld dot gov dot au forward slash workplace forward slash index dot htm

South AustraliaSafe Work SA

Phone 1300 365 255

Website www dot safework dot sa dot gov dot au

TasmaniaWorkplace Standards Tasmania

Phone 1300 366 322

Website www dot wst dot tas dot gov dot au

VictoriaWorkSafe Victoria

Phone 1800 136 089

Website www dot worksafe dot vic dot gov dot au

Western AustraliaWorkSafe

Phone 1300 307 877

Website: www dot commerce dot wa dot gov dot au forward slash WorkSafe

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CommLaw (Disability (Access to Premises - Buildings) Standards 2010)Website www dot comlaw dot gov dot au/Details/F2010L00668

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http://www.comlaw.gov.au/Details/F2010L00668

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