Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation...
Transcript of Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation...
![Page 1: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/1.jpg)
1
Dr Daan Prinsloo
PMDS Learning Network Workshop 2 1 May 2001
Department of PublicDepartment of PublicService & AdministrationService & Administration
DEVELOPMENT/IMPLEMENTATIONOF PERFORMANCE MANAGEMENTSYSTEMS IN THE PUBLIC SERVICE
![Page 2: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/2.jpg)
2
OVERVIEW OF PRESENTATIONOVERVIEW OF PRESENTATION
1 Introduction
2 Preparatory phase 1998 - 2001
3 National departments
4 The Provinces
5 Development/implementation challenges
![Page 3: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/3.jpg)
3
Objective of presentationObjective of presentation
To inform the Performance ManagementLearning Network Workshop on thecurrent state of affairs in the PublicService on the readiness of departmentsto implement new performancemanagement systems
![Page 4: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/4.jpg)
4
11
IntroductionIntroduction
![Page 5: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/5.jpg)
5
The former “national” system comprised:
Public Service Act, 1994
Public Service Staff Code
Public Service Regulations, 1994
Personnel Admin. Standards (PAS)
Management upper structure(deputy director & above)
Rest of Public Service (below deputy director)
![Page 6: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/6.jpg)
6
Performance “management” in the old system
PERSONNELASSESSMENT
Incentives andreward system
Non-monetaryincentives
Monetaryincentives
Salarynotches
Rank/legpromotion
• probation;• promotobility;•recognition for suggestions,improvements, innovations;• recognition for employeeswith exceptional ability orwho possess specialqualifications or who hasrendered meritorious service(section 37(2)(c) of the Act);•steps to be taken topromote skills developmentor to remedy unsatisfactoryperformance
Meritawards
![Page 7: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/7.jpg)
7
The new differentiated system
PublicService Act
Public Service Regulations, 2001
Collective Agreements/
Regulations 2001
Heads of Department(“director general”)
Senior Management(levels 13, 14 and 15)
Rest of Public Service(up to level 12)
Each executing authority selects owndepartmental system
SMS
LEVE
L 1-
12LE
VEL
13-1
6
PublicService Act
![Page 8: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/8.jpg)
8
Elements of a performance management systemLink performanceto strategic plan
Personneldevelopment plan
Cycle ofPerformance
Identification ofskills gaps
Perf. managementpolicy
Organisational &team performance
Performanceassessment
Categories ofPerformanceagreements
Job descriptionsand job profile
Competencyprofile
Managing good &non performance
Excellent andgood performance
Unsatisfactory &non performance
Recognition forperformance
Managementmeasures
Non-financial
Financialincentives
Development,training/support
Incapacityprocedures
Performance agreement
Workplan agreement
Standards agreement
Assessmentinstruments
Merit awards
Notch increments
Rank/leg promotion
Performanceplanning
![Page 9: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/9.jpg)
9
BUILDING BLOCKS FOR A PERFORMANCE MANAGEMENT SYSTEM
Link performanceto strategic plan
Personneldevelopment plan
Cycle ofPerformance
Workplace skillsplan
Perf. managementpolicy
Organisational &team performance
Performanceassessment
Performanceagreements
Job descriptionsand job profile
Competencyprofiling
Managing good &non performance
Assessmentinstruments
Performanceplanning
Incentive andreward system
Departmentalstrategic planOrganisational
structureService delivery
improvement plan
Human resourceplan
Branch/UnitWorkplans
Job evaluation
Approval ofDelegations
![Page 10: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/10.jpg)
10
22
PreparatoryPreparatoryPhasePhase
1998 - 20011998 - 2001
![Page 11: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/11.jpg)
11
IMPLEMENTATION BENCHMARKS
EA decision 1 month
Draft policy/system
Develop manual
Identify pilot areas
Train for piloting
5 months
5 months
1 month
2 months
Consult unions 1 month
Approve system
6 monthsPilot system
1 month
Implementation
Month 1
Month 7
Month 8
Month 13
Month 14
Month 16
Month 22
Month 23
Start task team 1 month Month 2
![Page 12: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/12.jpg)
12
PREPARATORY PHASE
• Baseline Implementation Training: 1998 - 1999
• Workshops: 1998 - 2000
• Advocacy Training: 1998 - 2000
• Briefings to Premiers and MEC’s: 1999 - 2000
• Publications: 1998 - 2000
• Regulations published 1 July 1999
• Public Service Handbook - August 2000
• Extension of deadline from 1-1-2001 to 1-4-2001
![Page 13: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/13.jpg)
13
DPSA SURVEY MARCH 2001
• Questionnaire
• Visits to departments & provinces
• Submission of policies/frameworks
• Requests for review & comment of policies
• Telephonic and e-mail follow-up
![Page 14: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/14.jpg)
14
33
NationalNational Departments Departments
![Page 15: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/15.jpg)
15
National Departments
• Phase 5: 12 departments
• Phase 4: 8 departments
• Phase 3: 5 departments
• Phase 2: 6 departments
• Ready to implement: 14 departments indicated
![Page 16: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/16.jpg)
16
National DepartmentsD ep artm en tal p erfo rm an ce m an ag em en t system s: state o f read in ess fo r im p lem en tatio n
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Agric
ultur
e
Arts,
Cult
ure,
Scie
nce
& Te
ch
Com
mun
icatio
ns
Corre
ction
al Se
rvice
s
Defen
ce
Educ
ation
Envi
r Affa
irs &
Tou
rism
Fore
ign A
ffairs
GCIS
Healt
h
Hom
e Af
fairs
Hous
ing
Indep
Com
plaint
s Di
r
Justi
ce
Labo
ur
Land
Affa
irs
Mine
rals
& En
ergy
Natio
nal T
reas
ury
Offic
e P
S Co
mm
ission
Prov
& L
ocal
Gov
Publi
c En
terpr
ises
Publi
c Se
rvice
& A
dmin
Publi
c W
orks
Safet
y &
Secu
rity (S
APS)
SAM
DI
Socia
l Dev
elopm
ent
Spor
t & R
ecre
ation
SA
Stati
stics
Sou
th Af
rica
The
Pres
idenc
y
Trad
e &
Indus
try
Tran
spor
t
Wate
r Affa
irs &
For
estry
Department
Degr
ee o
f rea
dine
ss
![Page 17: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/17.jpg)
17
44
The ProvincesThe Provinces
![Page 18: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/18.jpg)
18
The Provinces
• Gauteng: each department own system
• Other 8 provinces: uniform system (& own)
• Phase 5: 1 province
• Phase 4: 6 provinces
• Phase 2: 1 province
• Phase 1: 1 province
![Page 19: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/19.jpg)
19
The Provinces
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
E astern
C ape
Free S tate G auten g K w a Zulu-
N ata l
M pum a lan ga N orth ern
C ape
N orth ern
P rovince
N orth W es t W es tern
C ape
![Page 20: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/20.jpg)
20
55
Issues and challengesIssues and challengesin development andin development and
implementationimplementation
![Page 21: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/21.jpg)
21
Questions to be answered
• What went right, where and why?
• What went wrong, where and why?
• What needs to be done?
• What role for the DPSA?
![Page 22: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/22.jpg)
22
Development & implementation challenges
• System development issues
• System content issues
• System implementation issues
• Consultancy issues
1 Level One (perf mgt specific) issues
![Page 23: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/23.jpg)
23
Development & implementation challenges
• Resource and capacity issues (HR & resources)
• Managerial issues (planning & commitment)
• Integration with (absence of) other systems
• Organisational issues (structures & functions)
2 Level Two (external organisational) issues
![Page 24: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/24.jpg)
24
Development & implementation challenges
• Change management issues
• Policy issues
• Political & administrative leadership
• Interface between political & administrative levels
3 Level Three (external environmental) issues
![Page 25: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/25.jpg)
25
Implementation challenges
• Piloting and implementation
• Sharing of knowledge and best practices
• Motivation of top management
• Motivation of staff
• Consistent application
• Identification of areas of assistance
• What role for DPSA?
![Page 26: Department of Public Service & Administration · 2005. 7. 26. · • Baseline Implementation Training: 1998 - 1999 • Workshops: 1998 - 2000 • Advocacy Training: 1998 - 2000 •](https://reader033.fdocuments.us/reader033/viewer/2022060904/609fae60efc52812154b01fa/html5/thumbnails/26.jpg)
26
Department of Public ServiceDepartment of Public Serviceand Administrationand Administration