DEO Assistance Information Guide · For additional information, please refer to the DEO State...
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DEO Assistance Information Guide 1 Contents Page 1 – Personal Details ............................................................................................................................................................................................... 2 Page 2 – Identification Questions .................................................................................................................................................................................. 4 Page 3 – Additional Details ............................................................................................................................................................................................ 5 Page 4 – Select Tax Withholding .................................................................................................................................................................................... 7 Page 5 – Add Employer .................................................................................................................................................................................................. 8 Page 6 – More Info ....................................................................................................................................................................................................... 11 Page 7 – Additional Employment Details (Optional) ................................................................................................................................................... 14 Page 8 – General Information ...................................................................................................................................................................................... 15 Page 9 – Workforce Registration Acknowledgements ................................................................................................................................................ 17 Page 10 Review Terms ................................................................................................................................................................................................. 19 This guide is meant to assistant DEO volunteers in transferring information from the paper applications found in Axiom Pro to PEGA. There may be different versions of the Reemployment Assistance Application for Services scanned into Axiom Pro; this guide aims to address the location of information in each of these different versions where applicable. For additional information, please refer to the DEO State Volunteers webpage.
Transcript of DEO Assistance Information Guide · For additional information, please refer to the DEO State...
DEO Assistance Information Guide
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Contents Page 1 – Personal Details ............................................................................................................................................................................................... 2
Page 2 – Identification Questions .................................................................................................................................................................................. 4
Page 3 – Additional Details ............................................................................................................................................................................................ 5
Page 4 – Select Tax Withholding .................................................................................................................................................................................... 7
Page 5 – Add Employer .................................................................................................................................................................................................. 8
Page 6 – More Info ....................................................................................................................................................................................................... 11
Page 7 – Additional Employment Details (Optional) ................................................................................................................................................... 14
Page 8 – General Information ...................................................................................................................................................................................... 15
Page 9 – Workforce Registration Acknowledgements ................................................................................................................................................ 17
Page 10 Review Terms ................................................................................................................................................................................................. 19
This guide is meant to assistant DEO volunteers in transferring information from the paper applications found in Axiom Pro to PEGA. There may
be different versions of the Reemployment Assistance Application for Services scanned into Axiom Pro; this guide aims to address the location of
information in each of these different versions where applicable. For additional information, please refer to the DEO State Volunteers webpage.
DEO Assistance Information Guide
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Page 1 – Personal Details PEGA System Paper Application (Axiom Pro) Comments and Issues
Middle of page 1:
Top of page 1:
Ensure the social security number given by Axiom Pro is consistent with what is written on the paper application. This number needs to be exactly the same throughout the PEGA application.
Top of page 1:
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Not applicable. Leave blank.
DO NOT check the box that indicates the Residential Address is the same as the Mailing Address, as there is no way to confirm this on the paper application.
Top of page 1:
Top of page 3:
Height, and weight are not utilized in PEGA.
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Top of page 3:
Only enter and re-enter the email address provided. DO NOT answer the question that asks “How would you like to receive your Correspondence?”
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
Page 2 – Identification Questions PEGA System Paper Application (Axiom Pro) Comments and Issues
Middle of page 1:
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Page 3 – Additional Details PEGA System Paper Application (Axiom Pro) Comments and Issues
Middle of page 1:
If the applicant indicates the high grade they completed was “12,” DO NOT assume they completed high school. If the applicant indicates they at least completed high school, you may leave the “Highest grade completed was” question as-is.
Middle of page 1:
If the applicant indicated they were a citizen in the previous question but did not indicate their citizenship here leave the “Citizenship” dropdown box blank.
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Possibly on the page following page 1 on newer applications:
Middle of page 1:
“Work Authorization Information” may or may not be present on the paper application in Axiom Pro. If this information is not available, only enter the answer to “If not fluent in English, what language do you prefer to use?”
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 4 – Select Tax Withholding PEGA System Paper Application (Axiom Pro) Comments and Issues
Possibly on page 7 of the updated application.
If this exact language is not present in the application presented in Axiom Pro, DO NOT enter anything but the social security number.
DO NOT click on any of the radio buttons that indicates “I hereby authorize…” DO NOT click on the box that indicates “…I certify that I am making the above choice…” Middle of Page 1:
You must enter the social security number into the applicable field to continue with the application. Ensure the social security number entered is exactly the same as the one entered previously in the application.
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 5 – Add Employer PEGA System Paper Application (Axiom Pro) Comments and Issues
Bottom of page 1:
Use the information at the bottom of page 1 for the most recent employer. There will be an opportunity to input additional employer information in the PEGA system later.
Bottom of page 1:
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Bottom of page 1:
Top of page 2:
“Are you currently employed, self-employed or have you been self-employed in the past year?” is located directly beneath the “Explain Reason for Separation” box on the paper form in Axiom Pro.
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Top of page 2:
Possibly on the page following page 1 on newer applications:
The final four questions being asked in PEGA may not be present in the application in Axiom Pro. The updated paper Reemployment Assistance Application for Services form has this information on its second page.
Possibly on the page following page 1 on newer applications:
All of these questions may not be present in the application in Axiom Pro. The updated paper Reemployment Assistance Application for Services form has this information on its second page. If these questions are not present in Axiom Pro, leave blank in PEGA.
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 6 – More Info PEGA System Paper Application (Axiom Pro) Comments and Issues
Middle of page 2:
There is no location on the paper (Axiom Pro) form that contains information regarding sick pay or holiday pay; however, vacation pay is mentioned in item 19.
Middle of page 2:
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Middle of page 2:
Middle of page 2:
Possibly on the page following page 4 on newer applications:
Only the first two questions in PEGA are reflected on the initial paper (Axiom Pro) form. The last five questions may only be answered if an updated form is submitted and scanned in Axiom Pro. If you are not able to find the last five questions, do not mark anything for them in PEGA.
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Possibly at the bottom of the “Reemployment Assistance Application Supplement” page:
Newer forms in Axiom Pro may have this information at the bottom of the “Reemployment Assistance Application Supplement” page. If it is not present, do not answer the first four questions. If there is any additional employer information on this page different from what is already listed on the first page of the form, select “Yes” for “Have you had any additional employers in the last 18 months?”
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 7 – Additional Employment Details (Optional) PEGA System Paper Application (Axiom Pro) Comments and Issues
Not applicable.
This will only appear in PEGA if you selected “Yes” for the final question on the previous page. Select “Add item” before inputting any information if there is more than one additional employer to put into PEGA.
Top of page 4:
Enter this information for every additional employer the applicant listed for the previous 18-month period.
Not applicable.
When finished filling out the information on this page, select “Submit” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 8 – General Information PEGA System Paper Application (Axiom Pro) Comments and Issues
Middle of page 2:
Record the applicant’s exact responses to these questions, even if they appear to conflict with each other.
Bottom of page 2:
Record the applicant’s exact responses to these questions, even if they appear to conflict with each other.
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Bottom of page 3:
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 9 – Workforce Registration Acknowledgements PEGA System Paper Application (Axiom Pro) Comments and Issues
Possibly page 8 of the updated application.
If this exact language is not present in the application presented in Axiom Pro, DO NOT select any of the boxes.
Possibly page 8 of the updated application.
If this exact language is not present in the application presented in Axiom Pro, DO NOT select any of the boxes.
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PEGA System Paper Application (Axiom Pro) Comments and Issues
Possibly page 8 of the updated application.
If this exact language is not present in the application presented in Axiom Pro, DO NOT select any of the boxes.
Not applicable.
When finished filling out the information on this page, select “Next” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
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Page 10 Review Terms PEGA System Paper Application (Axiom Pro) Comments and Issues
Top of page 3:
DO NOT check the box that states “I acknowledge that I understand this statement and wish to continue to file my claim.”
Not applicable.
DO NOT check the box that states “By submitting this application, I acknowledge that I am…” Only enter the social security number exactly as it is in the other parts of the application.
Not applicable.
When finished filling out the information on this page, select “Submit” to continue. Select “Save” if you would like to take a break but save the current application you’re inputting.
