DENVER S ROAD HOME PEAK PERFORMANCE MARCH 20, 2015...capability internal to DRH . Tactic:...
Transcript of DENVER S ROAD HOME PEAK PERFORMANCE MARCH 20, 2015...capability internal to DRH . Tactic:...
DENVER’S ROAD HOME PEAK PERFORMANCE
MARCH 20, 2015
2014 PERFORMANCE REVIEW 2015 INNOVATION PLANNING
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Mission: Denver’s Road Home is the City and County of Denver’s ten year initiative to end homelessness. We are committed to working to ensure that every homeless man, woman and child has a safe alternative to living on the streets. We will accomplish this by building an effective homeless care system for individuals and families experiencing homelessness that is seamless, coordinated , and linked to comprehensive services.
Strategy 1: Housing Strategy 2: Supportive Services Strategy 3:.Prevention
Tactic: Convene stakeholders to discuss and plan movement from shelter system to transitional to permanent housing.
Tactic: Commit to growing a case management continuum that encourages wrap around services at each step in service delivery.
Tactic: Promote new service delivery models utilizing the Request for Proposal and contract award processes to generate new service models.
Tactic : Prevent newly homeless from a chronic or long-term homeless situation
Strategy 4: Organizational Sustainability
Tactic: Engage in discussions to identify a dedicated funding source for DRH. Encourage service provider partners to develop additional funding streams .
Tactic: Develop data analysis and evaluation capability internal to DRH
Tactic: Reinvigorate grant development capacity within DRH with additional FTE or professional services contract s
Tactic : Streamline service delivery with contract review and Request for Proposal criteria.
Tactic : Focus advocacy in the prevention arena on education, awareness and outreach particularly among homeless DPS student families.
Tactic : Encourage more collaborative partnership structures among provider groups to ensure more seamless service delivery to those we serve.
Tactic :Increase case management support for those individuals currently housed
Tactic : Expand behavioral treatment services in two phases– add 2 behavioral health navigators to DSOC; create linkages to state funded mental health centers.
Tactic: Develop a Coordinated Entry and Common Assessment System to focus housing resources on the most vulnerable and needy populations.
Tactic :Provide referrals for financial empowerment center counseling at workforce development training and when eviction/rental assistance is provided .
Tactic : Promote phased /extended transition timelines for TANF recipient funds as previously homeless individuals gain self-sufficiency.
Tactic: Advocate for food security policy to help at risk populations by having access to food assistance benefits.
Tactic: Identify housing needs for special populations (families with children, veterans, seniors, LGBT. disabled., unaccompanied women and youth)
Tactic : Work with the applicable agencies to develop a consistent discharge strategy across systems such as foster care, criminal justice.
Tactic: Continue to develop diversion and intervention services for improved behavioral health and substance abuse treatment.
Strategic Plan Overview
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Sustainability Safety Net Jobs Customer Experience Youth
Mission-Level Outcome Metrics
Housing
Measure 2013 2014 2015 Goal Status Progress
TYP number of low income (0-30%) housing opportunities
2795 2913 3193
% of needed shelter beds
1227 (70%) 1421 (82%) 1734 ( 100%)
Number exiting homelessness--FSHI
1158 1260 1500
Number housed through DSOC
260 271 265
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Meets or exceeds standard
Within 10% of standard
Not meeting standard
Making positive progress
Making negative progress
Status Colors: Progress Arrows:
Transitional/Long-Term
0 100 200 300 400 500 600
Adults Served in Transitional Housing
Adults Served in Long-Term Shelter
2015 Projected 2014 Actual
4
429
376
550
529
Total Numbers Served through DRH Contracts for Transitional Housing and Long-Term Shelter
Transitional Housing
5 0 50 100
MHCD FUSE
MHCD Streeet to Home
Denver CARES CHARTS
MHUW - FUP
Turnabout St. Francis
Warren Village First Step
Urban Peak Transitional
Nurse Family Partnership
Family Promise 2015 Projected 2014 Actual
Number of Unduplicated Adults served through DRH Transitional Housing Contracts
35 27
0* (NFP clients being absorbed through MHUW FUP Grant in 2015) 25
16 15
32 30
30 29
100 75
100 63
90 86
26 26
Baseline and Current Availability
Pre-UCO Current Standard Winter Overflow
Men 514 Men 814 Men 964 Women 206 Women 256 Women 333 Youth 40 Youth 50 Youth 50 Family 107 Family 107 Family 107
Total 867 Total 1227 Total 1454
Mission-Level Outcome Metrics
Supportive Services Measure 2013 2014 2015 Goal Status Progress
DSOC Encounters Monthly Ave/Undup
2024/730 2504/765 6500/541
DSOC Service Referrals 928 956 1000 (est)
Back to Work Served/Jobs Obtained
180/74 174/83 180/80
Road to Work Served/Jobs Obtained
16/10 16/12 16/16
St. Francis Center Served/Jobs Obtained
2126/465 1858/372 1700/352
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Meets or exceeds standard
Within 10% of standard
Not meeting standard
Making positive progress
Making negative progress
Status Colors: Progress Arrows:
DSOC Trends: Encounters
0 500
1000 1500 2000 2500 3000 3500 4000
Jan,
201
1 M
ar, 2
011
May
, 201
1 Ju
l, 20
11
Sep,
201
1 N
ov, 2
011
Jan,
201
2 M
ar, 2
012
May
, 201
2 Ju
l, 20
12
Sep,
201
2 N
ov, 2
012
Jan,
201
3 M
ar. 2
013
May
, 201
3 Ju
l, 20
13
Sep,
201
3 N
ov, 2
013
Jan,
201
4 M
ar, 2
014
May
, 201
4 Ju
l, 20
14
Sep,
201
4 N
ov, 2
014
Encounters: Jan ‘09- Dec ‘14
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DSOC Trends: Sheltering
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0
100
200
300
400
500
600
700
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Num
ber S
helte
red
Sheltered 2011-2014
2011 2012 2013 2014
Vital Signs
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2011 2012 2013 2014 Vacation 2,482.5 2,380.0 1,989.8 452.0 Sick 1,865.0 1,416.3 1,540.0 342.8 PTO 634.8 890.8 1,199.0 916.3 Comp Time 27.3 169.8 160.0 78.8 Vacancy 404.4 693.3 - - Worker's Comp 32.0 - - -
0 500
1,000 1,500 2,000 2,500
Hou
rs
Hours Not Worked
2011 2012 2013 2014 Overtime 107.3 251.3 407.8 7.5
0 50
100 150 200 250 300 350 400 450
Hou
rs
Backfill
2011 2012 2013 2014 Total Hours Not
Worked 5,445.9 5,550.1 4,888.8 1,789.8
Total Backfill 107.3 251.3 407.8 7.5 Surplus /
(Deficit) Hours 5,338.7 5,298.8 4,481.0 1,782.3
0 1,000 2,000 3,000 4,000 5,000 6,000
Hou
rs
Surplus / (Deficit) Hours
Claims
2011 2012 2013 2014
Civil Liability Claims 0 0 0 0
Worker's Comp Claims 0 0 0 0
Vital Signs
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2013 2014 Vacation 1.5% 1.6% Sick 0.3% 1.7% PTO 4.9% 4.4% Comp Time Taken as Leave 0.0% 0.4% Worker's Comp 0.0% 0.0%
0% 1% 2% 3% 4% 5% 6%
Leave Taken, As a Percentage of Total Hours Available
0%
2%
4%
6%
8%
10%
12%
2013 2014
Net Hours Not Worked, As a Percentage of Total Hours Available
Total Leave Used (DRH)
Total Leave Used (Citywide)
Overtime (DRH)
Overtime + Comp Time Paid Out (Citywide)
Net Hours Not Worked (DRH)
Net Hours Not Worked (Citywide)
Budget Expansion Update Expansion Strategy or Tactic Performance
Indicator(s) Baseline YTD Results
•Emergency Services •Transportation
• Consider contingency funding to ensure basic emergency services
• # Vulnerable served • # Transported to
Emergency Shelter locations
• Pre-UCO • Current Standard • Extreme Weather
• 300 Men per night • 160 Women per
night
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CY 2012 Actual CY 2013 Actual CY 2014 Projected
CY 2015 Proposed
Private Donations $1,047 $621 $503 $500 City Budget $6,454 $7,065 $6,352 $6,487
$0
$2,000
$4,000
$6,000
$8,000
$10,000
000'
s
DENVER'S ROAD HOME Budget
Emergency Services
Cold Weather Winter/ Spring 2014
Transportation ($820 day) $24,600.00 MonthUrban Peak -10 Beds $3,640.00 Month WES $22,000.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 MonthParks and Rec OT $2,500.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 Month Estimated Space for Mens Shelter $10,000.00 MonthWES Laundry $3,000.00
$120,073.00 X 4 Months $480,292.00
Possible Summer services
Transportation ($820 day) $24,600.00 MonthWES $22,000.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 Month
Parks and Rec OT $2,500.00 Month
Misc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 MonthEstimate Lease for Mens shelter $10,000.00 monthWES Laundry 3000 Month
$116,433.00 X 5 months $582,165.00
Fall Shelter Services
Transportation ($820 day) $24,600.00 MonthUrban Peak -10 Beds $3,640.00 Month WES $19,060.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 MonthParks and Rec OT $2,500.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 MonthEstimate Lease for Men's shelter $10,000.00 MonthWES Laundry $3,000.00 Month
$117,133.00 X 3 Months $351,399.00
12 Month Projection $1,413,856.00
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Cold Weather Winter/ Spring 2013
Transportation ($820 day) $24,600.00 MonthUrban Peak -10 Beds $3,640.00 Month ESG - AprilWES $20,000.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 MonthDelores - 10 Beds $0.00 Month $5400 - BudgetedParks and Rec OT/ expenses $3,000.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month ESG - MarchSt Francis Extended Hours $25,000.00 Month ESG - MarchEstimated Space for Mens Shelter $0.00 MonthWES Laundry $3,000.00
$108,573.00 X 4 Months $434,292.00
Possible Summer services
Transportation ($820 day) $0.00 MonthWES $25,000.00 MonthSalvation Army $16,833.00 Monthmens OverFlow / Laundry $0.00 Month
Misc Supplies (TP, Paper Towels) $0.00 MonthSt Francis van driver $0.00 Month St Francis Extended Hours $25,000.00 MonthEstimate Lease for Mens shelter $0.00 monthWES Laundry $3,000 Month
$69,833.00 X 5 months $349,165.00
Fall Shelter Services
Transportation ($830 day) $24,900.00 MonthUrban Peak -10 Beds $3,640.00 Month WES $25,000.00 MonthSalvation Army $16,833.00 MonthMen's OverFlow / Laundry $3,000.00 MonthParks and Rec OT / expenses $500.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 MonthLease for Men's shelter / Op's $14,200.00 MonthWES Laundry $2,800.00 Month
$125,373.00 X 3 Months $376,119.00
12 Month Projection $1,159,576.00
Sustainability
Resource Investment
Contribution to Meeting 2015 Goals
Key Assumptions
Status
• 1 FTE CAHPS coordinator
• 1 FTE, VISTA volunteer
• 1 PT paid intern
• Collaboration—regional effort • Building the spine for
Coordinated Entry • Serving the most vulnerable • Technology: CAHPS data
base, 3 yrs TA
• PSH providers will contribute units/vouchers •Funding developed for Housing Navigators
• Entering 3rd 100 day campaign period
• Significant milestones met
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Coordinated Assessment and Housing Placement System (CAHPS)
Coordinated Assessment & Housing Placement System -- as of March 18, 2015
Denver Denver
In Process: Total Referrals Agencies %
Total VI-SPDAT Surveys 1,773 1,493 84%
Housed 43 31 72%
Voucher Received 12 1 8%
Pending (voucher or unit) 7 3 43%
Pre-Match* 19 11 58%
Total 81 46 57%
*Pending resource availability
Customer Experience
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Fully supportiv
e
Supportive
Somewhat supportiv
e
Not very supportive
Not supportiv
e at all
57%
24%
3%4%
12%
Excessive amount
More than adequate
About adequate
Could use more
Much less than adequate
1% 3%
59%
33%
4%
Behavioral Health
(mental, .
..
Transportatio
n
Youth Services
Prevention
Women’s Service
s
19%
16%
4% 4%
9%
7%
9%8%
19%
5%
Very st
rongly
Strongly
Somewhat s
trongly
Not very
stro
ngly
Not at a
ll
35%
23%
3%
15%
24%
State of the City
• The Lawrence Street Community Center is coming out of the ground, scheduled to open in July-August 2015. This project will provide an indoor dining area/dayroom and outdoor courtyard queuing space for those waiting to access DRM services and other area shelters.
• This facility would reduce the logistic impact on the immediate neighborhood (i.e. no lines) and will provide a larger platform for facilitating the cold weather emergency shelter plan going forward.
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