Denver, Colorado

Spring Institute has been designated by the Office of RefugeeResettlement to provide technical assistance for English Language

Training programs serving refugees.

By phone - 303.863.0188By phone - 303.863.0188By fax - 303.863.0178By fax - 303.863.0178By email - By email - elt@springinstitute.orgBy mail - 1610 Emerson St., By mail - 1610 Emerson St., Denver, CO 80218Denver, CO 80218On the web -On the web -www.springinstitute.org

Through conferencesThrough conferencesThrough trainingThrough trainingThrough workshopsThrough workshopsThrough consultationThrough consultationThrough published materialsThrough published materials

FIVE LEVELS OF ACTIVE

LISTENING

Level 1. BASIC ACKNOWLEDGEMENTS

Nonverbal responses: head-nodding, leaning forward or backward, folding or unfolding arms, making eye contact or looking away, and so on. Verbal responses: “uh-huh,” “oh really,” “no kidding?” “nah,” “huh” and so on. These responses are necessary to let the speaker know you are listening.

Level 2. SILENCE

We are conditioned to speak rather than listen, but when we are able to discipline ourselves to be silent, we usually find out

more information from the speaker.

Level 3. QUESTIONS

Asking questions not only tells the speaker you’re interested in what is being said, it also tells the speaker you want to know more. Asking questions helps to gain a better understanding of the other person’s point of view.

Level 4. PARAPHRASING

Paraphrasing is a response tool used to verify understanding on the part on the listener. It focuses on content, and involves interpreting what you think the speaker said, then getting verification that you are correct.

Level 5. REFLECTIVE LISTENING

Reflective listening is considered to be a very high level of response because the listener identifies and responds to the speaker’s apparent emotion by filtering through the content.

_______________________________________

LMC Learning Design Center** Adapted from the work of Jerry

Wisinski

Share responsibility for communicationShare responsibility for communication Invite the speaker to speak more slowlyInvite the speaker to speak more slowly Repeat what you believe the speaker has saidRepeat what you believe the speaker has said Read the speaker’s lips.Read the speaker’s lips. Give the speaker plenty of time in which Give the speaker plenty of time in which

to communicateto communicate Listen to all that the speaker has to sayListen to all that the speaker has to say before assuming that you do not understandbefore assuming that you do not understand Observe body languageObserve body language Listen and Expect to understandListen and Expect to understand Avoid using slang or jargonAvoid using slang or jargon

Tips for Interacting with Limited English Speakers

REFUGEES

ASYLEES

UNDOCUMENTED

Any person who is outside his or her country of nationality who is unable or unwilling to return to that country because of persecution or a well-founded fear of persecution.

persecution based on race, religion, nationality, membership in a particular social group, or political opinion

must generally be outside their country of last habitual residence to qualify as a refugee

numbers by geographic area set annually by the President in consultation with Congress

eligible to adjust to lawful permanent resident status after one year of continuous presence in the United States

Who is a refugee?

Main Countries of Resettlement of Refugees

USAustraliaCanadaSwedenFinlandNorwayNew ZealandDenmarkNetherlandsUK

Africa 15,500East Asia 17,000Europe and Central Asia 2,500Near East/South Asia

35,000Unallocated 5,000

Fiscal Year 2010 Refugee Admissions

• Refugees must repay the U.S. Government for their travel costs.

• Refugees must report all income to the state and county government.

• Refugees must register for selective service.

• Refugees must pay taxes.

Denver, Colorado