Dental Office Staffing · The number of dental professionals has lagged behind demand for dental...
12
Dental Office Staffing Before, now, and post crisis
Transcript of Dental Office Staffing · The number of dental professionals has lagged behind demand for dental...
Dental Office StaffingBefore, now, and post crisis
Keith Drayer, MBAKeith Drayer is VP, Henry Schein Practice Services, the global customer business solutions
division of Henry Schein Inc.; the world’s largest provider to office-based healthcare
practitioners. He serves on the boards of the College of Dental Medicine at NSU, Alpha Omega
International Dental Society, Long Island Capital Alliance, Shils Entrepreneurial Education Fund,
American Friends of Dental Volunteers for Israel and Tivnu Gap Year program.
Trey TepichinTrey Tepichin is the CEO and Co-Founder of Cloud Dentistry, a web and app-based marketplace
that lets dental offices message and book dental staff on-demand. A graduate of Harvard Law
School and Duke University, he practiced as an attorney for nearly ten years and formerly taught
economics at Harvard.
Disclaimer
Please be advised that the information shared during this presentation is intended to be informative in
nature, and is not intended to be a substitute for legal advice.
The information presented and discussed was obtained from sources we believe to be reliable, but is not
guaranteed. Given the changing nature of federal, state and local legislation and the changing nature of
court decisions, we do not undertake any obligation to update or revise any statements constrained
herein, or correct inaccuracies whether as a result of new information, future events, or otherwise.
Listeners are expected to make their own business decisions. Nothing contained herein should be treated
as legal, business, international, regulatory, insurance, tax or financial advice.
✓ Overall staffing landscape
✓ Changing demographics and staffing trends
✓ Traditional staffing solutions
✓ Modern staffing solutions
✓ Immediate impact of COVID-19 on dental practices and staff
✓ Post COVID-19 staffing strategies
What We Will Cover
Hygienists
Total number of dental professionals
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Dec. 6, 2019
Above average growth rate for dental professionals
Dentists
11% annual growth
7% annual growth RDAs
$18.59/hr, $38,660/yr
346,000
219,800
155,000
$35.97/hr, $74,820/yr
$75.12/hr, $156,240/yr11% annual growth
0
10%
20%
30%
40%
50%
60%
29%31%
40%
53%
55+ 39 to 54 23 to 38 18 to 22
Demographics & Trends
Hygienists and dental assistants
frequently work part-time or as
temps.
Even more temps expected in the
future, due to changing demographics
and a growing culture that promotes
work-life balance.
Pe
rce
nta
geAge
https://www.statista.com/statistics/531012/freelancers-by-age-us/
Increasing Competition for Staff
The number of dental professionals
has lagged behind demand for
dental services, resulting in higher
competition amongst dental offices
for top dental staff.
Number of candidates per open job
tightening, especially in large metro areas:
15 RDAs per open job (8.4 in Chicago & 3 in LA)
8.8 Hygienists per open job (3.3 in Chicago & 4.9 in LA)
7.7 Dentists per open job (3.6 in Chicago & 2.5 in LA)
Indeed for Employers, Hiring Insights, February 2020
Traditional Staffing Solutions
• Cast a wide net at a low cost
• Access many resumes
• Low differentiation through resumes
• No license verification or background
checks
Job Boards Staffing Agencies
• Curated pool of vetted professionals
• No need to payroll
• Expensive (20% markups and
thousands in buyout fees)
• Time consuming
Social Media
Modern Staffing Solutions
• Vast network
• High differentiation through profiles
• No background checks or dental
license verifications
• High no-show rate for temps
(approx. 60%)
Gig Economy
✓ Large network
✓ High differentiation through profiles
✓ Background checks and license
verifications
✓ Low no-show rates for temps (less
than 1%)
✓ Inexpensive
COVID-19 Impact
Estimated 95% reduction in workforce participation rate by dental professionals, due primarily to dental
office closures. Available options for dental offices with respect to staff:
Layoffs Furlough Retain
• No expectation of rehiring
dental staff
• Dental staff lose benefits
• Dental staff collect
unemployment
• Expectation that dental staff
will return
• Dental staff maintain benefits
• Dental staff collect
unemployment
• Strict “zero work” rule
• Keep dental staff on payroll
• Utilize dental staff remotely
• Apply for CARE Act payroll
protection program to get up
to 2.5x monthly payroll, most
of which is forgivable
Post COVID-19 Staffing Strategies
If, after emergency closures are
lifted, demand for dental
services surges
If demand for dental services
returns slowly, manage cash
flow and payroll
• Opportunity to network and begin
recruiting top dental professionals
now
• Avoid adding long-term payroll
costs, by using temporary labor
solutions for surge capacity
• Avoid large payroll by relying on
temporary labor to provide “as
needed” help
• Continue networking to keep
warm bench of potential full-time
hires for the future
855-801-1125
www.henryschein.com
832-963-5321
www.clouddentistry.com
THANK YOU!
