Demo of the Copenhagen Self-Service
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Summit 2003 Baltic Development Forum / 1 Demo of the Copenhagen Self-Service
description
Demo of the Copenhagen Self-Service. Lessons learned. First mover effect – good and bad Integration to legacy-systems a problem Top-level commitment very important Marketing and promotion Event-orientation and one-stop shopping Change management and change of business processes. - PowerPoint PPT Presentation
Transcript of Demo of the Copenhagen Self-Service
Summit 2003 Baltic Development Forum / 1
Demo of the Copenhagen Self-Service
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Lessons learned
First mover effect – good and bad
Integration to legacy-systems a problem
Top-level commitment very important
Marketing and promotion
Event-orientation and one-stop shopping
Change management and change of business processes
Summit 2003 Baltic Development Forum / 12
Thank you for your attention
Jimmy Kevin Pedersen, Vice president
The Municipality of Copenhagen
City Hall
Department of Finance
DK – 1599 Copenhagen V
Denmark
phone: (+45) 3366 3366
e-mail: [email protected]
