Delivery Plan 2018–19 - rms.nsw.gov.au · Delivery Plan 2018–19 1. State Roads 4,100 5,700...

Roads and Maritime Services Delivery Plan 2018–19

1 Who we are and what we do

Roads and Maritime Chief Executive, Ken Kanofski meeting employees in Newcastle

ii Roads and Maritime Services

1.1 Our Corporate Plan

Roads and Maritime Services exists to make New South Wales a better place to live. A place where people are connected to each other and to economic opportunity. A place known for its vibrant, liveable communities. A place where people and goods can move safely and efficiently on the road and maritime networks.

Roads and Maritime Services Corporate Plan 2018–2021February 2018

We do this as part of the NSW Transport cluster – planning, developing, investing in and managing an integrated transport system. Our investment in transport infrastructure shapes the future of our cities, centres and regions, as well as supporting continued strong growth in NSW.

The kind of organisation we want to be is:

• Focussed on our core services

• Delivering what customers value in the cities and in the regions

• A sophisticated manager of the road and maritime networks

• Safe – safer communities and a safer workplace

• Respectful of our community and the environment

• Always delivering on our commitments

• Working together with industry to innovate.

1.2 Our customers and our commitment to delivering valueOur customers are the people and businesses that directly benefit from our road and maritime networks and services. Each day the road and maritime networks in NSW enable millions of customer journeys and the transport of goods, supporting a productive economy.

To provide the best possible level of service to our customers, we are committed to delivering the maximum level of value for every dollar invested. Delivering customer value requires us to excel in three key areas which are integral to all our activities:

1. Understanding what is important to our customers

2. Prioritising investment based on what is important to our customers

3. Delivering in the most cost effective manner the transport of goods, supporting a productive economy.

Tourists

Car drivers

Pedestrians

Cyclists

Businesses

Heavy vehicle operators

Recreational waterway users

Commercial waterway users

Public transport users

Motorcyclists

1Delivery Plan 2018–19

4,100State Roads 5,700

22,815& 3,96829

Over

4,000

1.3 Our activity

We manage and maintain:

2 Roads and Maritime Services

520,282237,283

1.36 million

customers with 138.8 milliontrips annually

6.1 million 6.5 million

customer enquiries

reaching nearly

1 millioncustomers per month

via Facebook

1,200

We regulate and provide services to:

Each year, we engage with our customers by:


1.4 Where we are

Yamba

BallinaLismore

Woodenbong

Grafton

Co�s HarbourNarrabri

Moree

Glen Innes

WarialdaWalgett

Armidale

Kempsey

South West Rocks

Port MacquarieEllenborough

Tenterfield

Tweed Heads

Chinderah

Woodburn

Halfway Creek

Pine creek

Condobolin

Nyngan

Mudgee

Merriwa

Gilgandra

Coonabarabran

Gunnedah

Coonamble

Parkes

Tullamore

Wagga Wagga

Leeton

Narrendera

Hanwood and Hillston

Cobar Wilcannia

Bourke

Hay

Albury

MulwalaMoama

Deniliquin

Finley

Swan Hill

Balranald

BarhamOaklands

Mildura

Broken Hill

Tibooburra

Tomingley

Jindabyne Cooma

Bombala

Bega

Eden

Holbrook

Gundagai

Mittagong

Dubbo

Tamworth

Taree

Forster

Newcastle/Port Stephens

Nelson BayTea Gardens

MountWhite

Bell

Twelve Mile Creek

Parramatta

Swansea/Lake Macquarie

Pittwater

Sans SouciCronulla

PenrithMount Boyce

Marulan

Gosford

Central Coast

Singleton

Kankool

Inverell

Walcha

WauchopeGloucester

Scone

Wollongong

Greater Sydney

Unanderra

Nowra

Batemans Bay

Narooma

Moruya

GoulburnYass

Young

CowraTemora

West Wyalong

BathurstBowenfels

Orange

Golden Highway

Roads and Maritime Offices

Regional Depots

Heavy Vehicle Inspection Centres

Maritime Offices and Depots

Heavy Vehicle Safety Stations


Yamba

BallinaLismore

Woodenbong

Grafton

Co�s HarbourNarrabri

Moree

Glen Innes

WarialdaWalgett

Armidale

Kempsey

South West Rocks

Port MacquarieEllenborough

Tenterfield

Tweed Heads

Chinderah

Woodburn

Halfway Creek

Pine creek

Condobolin

Nyngan

Mudgee

Merriwa

Gilgandra

Coonabarabran

Gunnedah

Coonamble

Parkes

Tullamore

Wagga Wagga

Leeton

Narrendera

Hanwood and Hillston

Cobar Wilcannia

Bourke

Hay

Albury

MulwalaMoama

Deniliquin

Finley

Swan Hill

Balranald

BarhamOaklands

Mildura

Broken Hill

Tibooburra

Tomingley

Jindabyne Cooma

Bombala

Bega

Eden

Holbrook

Gundagai

Mittagong

Dubbo

Tamworth

Taree

Forster

Newcastle/Port Stephens

Nelson BayTea Gardens

MountWhite

Bell

Twelve Mile Creek

Parramatta

Swansea/Lake Macquarie

Pittwater

Sans SouciCronulla

PenrithMount Boyce

Marulan

Gosford

Central Coast

Singleton

Kankool

Inverell

Walcha

WauchopeGloucester

Scone

Wollongong

Greater Sydney

Unanderra

Nowra

Batemans Bay

Narooma

Moruya

GoulburnYass

Young

CowraTemora

West Wyalong

BathurstBowenfels

Orange


2 2018–19 Deliverables

Woolgoolga to Ballina Pacific Highway upgrade: new bridge over the Clarence River at Harwood


Roads and Maritime Services released its Corporate Plan for 2018 to 2021 in early 2018. Our Corporate Plan has six strategic priorities that will shape our direction from 2018–2021.

Our strategic priorities are enabled by two areas of focus at our foundation:

• People, culture, values – our people will be technically excellent, ready for the future, diverse and reflective of the community we serve.

• Innovation in technology – innovation in technology will also enable us to deliver the priorities and support the delivery of our plans.

The activities listed in this Delivery Plan support how we will deliver our six strategic priorities:

1. Increase customer valueDelivering greater value to customers means better journeys on road and maritime networks – smoother, faster, more reliable.

2. Get more out of the networkGetting more out of the network means more people and freight moved on our roads and waterways.

3. Keep safety at the heartOur safety commitment means a safer NSW – for you, for your family and for your community.

4. Respect our community and the environmentRespect for our community means your priorities will be heard and reflected in our plans.

5. Deliver the Government’s programDelivering on our commitments means over $16.1 billion of investment across NSW by 2021, supporting sustained economic growth.

6. Partner to improve servicesBeing integrated across the transport system to deliver improved services for customers, with more seamless journeys across travel modes.

The following tables outline our key activities for 2018-19, which are aligned to and support the delivery of our Corporate Plan.



Program DeliverableIncrease

customer valueGet more out of

the networkKeep safety at the heart

Respect our community and the environment

Deliver the Government’s

programPartner to

improve services

Active Transport Deliver the Active Transport Program in partnership with local councils

Develop and deliver the Sydney Strategic Cycleway Network as part of the Priority Cycleways Program

Open the pedestrian-cyclist bridge over the Nepean River between Penrith and Emu Plains to pedestrians and cyclists

Boating safety Implement agreed actions within specified timeframes for the Marine Safety Plan

Bridges for the Bush Award construction contract – replacement of Barrington Bridge on Thunderbolts Way over Barrington River at Barrington

Commence installation – bridge girders on Timber Truss Bridge over Clarence River on Bruxner Highway, Tabulam Bridge, Tabulam

Start bridge construction for Nelligen Bridge replacement, Kings Highway, Nelligen

Start of construction – rebuilding of Monkerai Bridge on Weismantels-Dingadee Road over Karuah River at Monkerai

Start of construction – Briner Bridge over Upper Coldstream River

Start of construction – Charleyong Bridge replacement over the Mongarlowe River, Marlowe

Start of construction – Lansdowne Bridge replacement, Goulburn

Start of construction – Lignum Creek Bridge replacement on the Mid-Western Highway, west of Grenfell

Start of construction – replacement of Gee Gee Bridge over Wakool River

Building capabilty and capacity

Continue to implement employment and training project specific ‘hubs’ as part of NSW Infrastructure Skills Legacy Program

Bus Priority Deliver the Bus Priority Infrastructure Program

Central Coast Roads Start of construction – upgrade of Empire Bay Drive, The Scenic Road and Cochrone Street intersection at Kincumber

Commercial and property management

Commercially manage our assets to improve revenue

Customer value Complete a roads cost benchmarking study

Digital service delivery Deliver an e-form for Bus Driver Authority applications

Deliver e-learning platforms for core third party education modules

Deliver regulatory assurance and integrity requirements for digital driver licences

Deliver vehicle registration renewals

Undertake a trial for mobile ‘pink slip’ inspections







programPartner to

improve services

Active Transport Deliver the Active Transport Program in partnership with local councils

Develop and deliver the Sydney Strategic Cycleway Network as part of the Priority Cycleways Program

Open the pedestrian-cyclist bridge over the Nepean River between Penrith and Emu Plains to pedestrians and cyclists

Boating safety Implement agreed actions within specified timeframes for the Marine Safety Plan

Bridges for the Bush Award construction contract – replacement of Barrington Bridge on Thunderbolts Way over Barrington River at Barrington

Commence installation – bridge girders on Timber Truss Bridge over Clarence River on Bruxner Highway, Tabulam Bridge, Tabulam

Start bridge construction for Nelligen Bridge replacement, Kings Highway, Nelligen

Start of construction – rebuilding of Monkerai Bridge on Weismantels-Dingadee Road over Karuah River at Monkerai

Start of construction – Briner Bridge over Upper Coldstream River

Start of construction – Charleyong Bridge replacement over the Mongarlowe River, Marlowe

Start of construction – Lansdowne Bridge replacement, Goulburn

Start of construction – Lignum Creek Bridge replacement on the Mid-Western Highway, west of Grenfell

Start of construction – replacement of Gee Gee Bridge over Wakool River

Building capabilty and capacity

Continue to implement employment and training project specific ‘hubs’ as part of NSW Infrastructure Skills Legacy Program

Bus Priority Deliver the Bus Priority Infrastructure Program

Central Coast Roads Start of construction – upgrade of Empire Bay Drive, The Scenic Road and Cochrone Street intersection at Kincumber

Commercial and property management

Commercially manage our assets to improve revenue

Customer value Complete a roads cost benchmarking study

Digital service delivery Deliver an e-form for Bus Driver Authority applications

Deliver e-learning platforms for core third party education modules

Deliver regulatory assurance and integrity requirements for digital driver licences

Deliver vehicle registration renewals

Undertake a trial for mobile ‘pink slip’ inspections








programPartner to

improve services

Easing Sydney Congestion Deliver 100 kilometres of clearways as part of the Clearways Program

Deliver the Gateway to the South Pinch Points Program

Deliver the Pinch Point Program on the Sydney road network

Environment management Deliver a Sydney Harbour cleaning program to reduce the impacts of marine pollution, debris and hazards to navigation by committing to cleaning Sydney Harbour 365 days of the year

Minimise environmental impacts

Establishing Sydney Roads Open to traffic – stage 1 of the road upgrades for the new Northern Beaches Hospital at Frenchs Forest

Complete 50 per cent of the construction – stage 2 of the upgrade of Showground Road between Kentwell Avenue to Pennant Street

Start of construction – upgrade of Mona Vale Road between Manor Road and Foley Street

F6 Extension Commence community and stakeholder consultation on the reference design for F6 Extension Stage 1

Commence exhibition of F6 Extension Stage 1 Environmental Impact Statement and outcome of community consultation on the reference design

Great Western Highway and Bells Line of Road

Start of construction – safety improvements on the Great Western Highway between Katoomba and Mount Victoria

Hunter Roads Open to traffic – improve access from University Drive into the University of Newcastle Callaghan Campus

Open to traffic – upgrade of the intersection between Pacific Motorway (M1) and Weakleys Drive, Beresfield

Information technology Execute Roads and Maritime’s IT Transformation to increase customer value though improving operational efficiency

Legislative reviews Contribute to the Road Transport Act review

Deliver Passenger Transport Regulation changes

Deliver the written off vehicle register for heavy vehicles

Maritime infrastructure Support the development and delivery of Boating Now infrastructure projects








programPartner to

improve services

New England Highway Achieve Review of Environmental Factors determination – duplication of the New England Highway – Belford to Golden Highway

Open to traffic – Aberdeen to Willow Tree upgrade to complete the New England Highway section of the $2 billion Regional Road Freight Corridor Program

Open to traffic – overtaking lane westbound on the New England Highway between the Golden Highway and Singleton at Whittingham

Open to traffic – side-track for replacement rail bridges over the New England Highway at Gowrie Gates

Start of construction – New England Highway Scone Bypass

Start of construction – upgrade of the New England Highway, Bolivia Hill

Newell Highway Open to traffic – overtaking lane on the Newell Highway at Wallaroy Creek

Start of construction – heavy duty pavement on the Newell Highway between Mungle Back Creek and Boggabilla, north of Moree

Oxley Highway Start of construction – new bridge over railway at Gunnedah, Oxley Highway

Pacific Highway Complete casting of last bridge deck on the 1 kilometre crossing of the Richmond River at Broadwater

Complete casting of last bridge deck on the 1.5 kilometre crossing of the Clarence River at Harwood

Display the Environmental Impact Statement for the Coffs Harbour Bypass

Open to traffic – upgrade of the Pacific Highway Stage 3A Ourimbah Street Lisarow to Glen Road, Ourimbah

Start of construction – upgrade of the Pacific Highway Stage 3B Parsons Road, Lisarow to Ourimbah Street, Ourimbah

Princes Highway Achieve Review of Environmental Factors Determination for the Nowra Bridge replacement over the Shoalhaven River, Princes Highway

Open to traffic – realignment at Dignams Creek, Princes Highway upgrade

Start of construction – Batemans Bay Bridge replacement, Princes Highway

Start of construction – Berry to Bomaderry, Princes Highway upgrade

Start of construction of the Albion Park Rail bypass Yallah to Oak Flats, Princes Highway upgrade








programPartner to

improve services

Regional and NSW Major Road Upgrades

Complete construction of the overtaking lane near Barry Way, Kosciuszko Road

Complete flood immunity improvements on Oxley Highway, Hoss Causeway near Carroll

Complete Gocup Road upgrade as part of Restart NSW Regional Freight Pinch Point and Safety Program

Complete the Armidale roundabout on the New England highway near Armidale Airport

Open to traffic – Guanna Hill realignment of the Mitchell Highway near Molong

Open to traffic – heavy vehicle acceleration lanes at two rest areas on Picton Road

Open to traffic – overtaking lane near Mount Livingstone Road, Monaro Highway

Start of construction – upgrade two intersections on Industrial Drive on Tourle and Werribi Streets at Mayfield West (Tourle Street site works stage 1)

Start of construction – Hume Highway heavy duty pavement upgrade, Marulan

Start of construction – Old Cooma Road as part of the Queanbeyan Palerang Roads Package

Start of construction on Molongo and Malbone Streets, Bungendore as part of the Queanbeyan Palerang Roads Package

Roads and Maritime People Plan

Implement the Roads and Maritime People Plan to increase the diversity and skills of our employees

Road freight safety and productivity

Open to traffic – Slamannon initial seal on the Cobb Highway, north of Ivanhoe

Rollout the Focus on Freight Program with events throughout NSW

Road safety Deliver projects under the Behavioural Road Safety Program

Deliver the Driving Licensing Access Program

Deliver the Safer Roads Program

Engage with Aboriginal communities through regional events to increase awareness of the effects of alcohol on driving and cycling

Provide bike safety programs in Aboriginal communities

Provide child car safety seat programs in Aboriginal communities

Work with local councils to deliver projects under the Australian Government Black Spot Program

Collaborate with Transport for NSW to deliver priority initiatives from the NSW Road Safety Plan 2021

Contribute NSW data to the establishment of a national facial biometrics matching capability








programPartner to

improve services

Smart Motorways Commence construction on Stage 2 and 3 of M4 Smart Motorways

Complete the final business case for the M1 North Smart Motorways Project

Stakeholder engagement Continue to embed reform of property acquisitions in partnership with the Centre for Property Acquisition

Sydney Airport Open to traffic – the Wentworth Avenue extension and Joyce Drive widening near Sydney Airport

Transport Access Program Upgrade commuter wharves on Sydney Harbour as part of the Transport Access Program

WestConnex Award the contract for the WestConnex Rozelle Interchange

Western Harbour Tunnel and Beaches Link

Commence community and stakeholder consultation on the reference design for Western Harbour Tunnel Beaches Link, subject to a Government announcement

Western Sydney Airport Commence consultation for the M12 Motorway between the M7 Motorway and The Northern Road

Open to traffic – upgrade of Bringelly Road between Camden Valley Way and King Street to traffic

Western Sydney Growth Roads

Start of construction – upgrade of Jane Street and Mulgoa Road at Penrith

Start of construction – upgrade of The Northern Road between Littlefields Road and Glenmore Parkway

Start of construction of – upgrade of The Northern Road between Mersey Road and Eaton Road

Work health and safety Deliver a safe system of work where everyone goes home safe and healthy everyday


August 2018 RMS 18.976

ISBN: 978-1-925797-68-8

Delivery Plan 2018–19 - rms.nsw.gov.au · Delivery Plan 2018–19 1. State Roads 4,100 5,700...

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