Delivering systemic change shifting cultures and driving … · 2019-11-14 · How CIOs Conquer the...
Transcript of Delivering systemic change shifting cultures and driving … · 2019-11-14 · How CIOs Conquer the...
André Worwood
UK Transformation Director
Sharon Hunt
Head of HR, Specialist Sales & Customer Success
Delivering systemic change – shifting cultures and driving transformation
The 4th industrial revolution
1780s 1870s 1970s 2015+
STEAM ELECTRICITY ELECTRONICS & IT DIGITAL
The pace of technological
progress - especially
information technology -
speeds up exponentially over
time because there is a
common force driving it
forward. Technology is an
evolutionary process.
70%of transformations
fail due to organisation or cultural issues
are due to employees
resistance to change
39%Why do Transformations fail?
Our mission
Empower every person andevery organisation on theplanet to achieve more
Our culture
© Microsoft confidential 7
Twelve Forces That Will Radically Change How Organizations Work
How CIOs Conquer the Talent Crisis
Revisiting the matrix organization
Twelve Forces That Will Radically Change How Organizations Work
The Future of Jobs & Skills
Inclusion Pulse Survey
Why diversity matters
The Guardian
Decoding Global Talent
Transformation at scale
>100,000Employees Worldwide
1 HQ, 14 Areas, 62 subsidiaries, 191 countries
TRUST
FLEXIBILTY
PARTNERS
SELLER FOCUS
READINESS
MANAGERS
FROM… To…
ENGINEERING
#1. Screen in talent
#2. Connect to collaborate
#3. Empower learners
#4. Dispel myths, change behavior,
create new habits
#5. Be present and personal at scale
#7. Keep score
#6. Give them what they expect
7 ways to accelerate
culture change
Screen in talent
#1
Cast a wider net
Quicker connection
to culture
Candidates ready and
engaged on start date
Dynamics 365 Accessibility ToolsLinkedIn Recruiter LinkedIn Talent Insights
Support
dynamic teaming
Elevate diverse,
global perspectives
Drive innovation
and creativity
Connect to collaborate
#2
Microsoft Teams Yammer Office 365
Empower learners
#3
Deepen growth mindset
Build ready and
reskilled talent
Azure SharePoint Microsoft Learning Machine Learning LinkedIn Learning
Dispel myths, change behavior, create new habits
#4
Leverage existing data
Make data-driven decisions
Break down silos;
debunk urban legends
Operationalise insights
Power BI Pulse/Poll MyAnalyticsWorkplace Analytics PowerAppsMicrosoft Bot FrameworkEmployee Sentiment
Be present and personal at scale
#5
Enable leaders to share
mission, purpose, strategy
Allow all voices
to be heard
Create two-way dialogue
Use stories as powerful
tools for desired behaviors
Yammer Stream SharePoint Teams Microsoft 365 Live Events
Give them what they expect
#6
Let employees self-serve
for routine, scalable tasks
Offer flexible,
accessible experiences
Focus on more
strategic tasks
Microsoft LearningPowerApps Microsoft Bot FrameworkOffice 365 + Perspectives Stream Bing + Cortana
Keep score
#7
Check employee
sentiment
Track trends
Provide ongoing
visibility for leaders
#1. Screen in talent
#2. Connect to collaborate
#3. Empower learners
#4. Dispel myths, change behavior,
create new habits
#5. Be present and personal at scale
#7. Keep score
#6. Give them what they expect
7 ways to accelerate
culture change
“We’re making great progress, but we should never be done. This is a way of being. It’s about questioning ourselves each day.”
Satya Nadella
Culture