Delivering Real-Time Business Value for Public Sector

Delivering Real-Time Business Value

for Public Sector SAP Business Suite Powered by SAP HANA

July 2013 Public

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2 Public

The real-time opportunity

Successful public sector organizations effectively

align goals and resources to balance risk and

opportunities for optimal government support to

constituents.

Align resources to desired outcomes

Understand the costs of delivering citizen services

Enable flexibility to anticipate shifts in priorities


Quickly analyze

financial and

budgeting data

Understand revenue and expenditure streams instantly

Perform end-to-end budget and financial closes in real

time

Detect fraud earlier to reduce financial loss

Optimize

resources

Conduct more efficient payroll exception handling based

on real-time data

Increase focus on business operations and staffing to

deliver better citizen services

Optimize citizen engagement by reducing average

handling time

Gain insight

instantly

Gain complete visibility into end-to-end procurement

activities

Perform real-time calculation of savings and simulations

in purchasing

Gain faster insight into grant-related operations down to

the lowest level of detail

Becoming a citizen-centric enterprise Align business operations with constituent needs


SAP Business Suite powered by SAP HANA The next-generation business platform

Real-time business

In-memory

Business

transactions

Digital

connections

Collaborative

business

Cloud Social

Big Data Mobile

One platform bringing it all together

Advanced

analytics


Industry value map for public sector Enabling the citizen-centric enterprise

Public Security

Investigation Management

Emergency and Disaster

Management

Cyber Resilience

Sustainable Government

Funding

Tax and Revenue Management

Social Contribution Collection

Fraud, Waste and Abuse

Delivering on Citizen

Needs

Social Benefit Decision Making

Benefit Payment Services

Multichannel Citizen Service

Grants Management for Grantor

Best-Run Cities

Energy and Environmental

Resource Management

Sustainability Reporting

Real-Time Situational Awareness

People and

Talent

Core Human

Resources and Payroll Talent Management

Time and Attendance

Management

Workforce Planning

and Analytics

Budget and

Finance

Public Sector

Budget Planning

Public Sector

Financials

Treasury and Financial

Risk Mitigation

Enterprise Risk and

Compliance Management

Real Estate Lifecycle

Management

Procurement Supplier Discovery and

Lifecycle Management

Strategic Sourcing

and Contracting

Procurement and

Order Collaboration

Collaborative

Invoice to Pay

Regulated and

Complex Procurement

IT Management Application Lifecycle

Management

IT Infrastructure

Management

IT Portfolio and

Project Management IT Service Management

IT Strategy and

Governance

City Performance Management

Technology

Solutions

Analytics Consumer Experience Data Management Enterprise Mobility

SAP HANA Platform

Application Development

and Integration


Industry value map for public sector Enabling the citizen-centric enterprise

Public Security

Investigation Management

Emergency and Disaster

Management

Cyber Resilience

Sustainable Government

Funding

Tax and Revenue Management

Social Contribution Collection

Fraud, Waste and Abuse

Delivering on Citizen

Needs

Social Benefit Decision Making

Benefit Payment Services

Multichannel Citizen Service

Grants Management for Grantor

Best-Run Cities

Energy and Environmental

Resource Management

Sustainability Reporting

Real-Time Situational Awareness

People and

Talent

Core Human

Resources and Payroll Talent Management

Time and Attendance

Management

Workforce Planning

and Analytics

Budget and

Finance

Public Sector

Budget Planning

Public Sector

Financials

Treasury and Financial

Risk Mitigation

Enterprise Risk and

Compliance Management

Real Estate Lifecycle

Management

Procurement Supplier Discovery and

Lifecycle Management

Strategic Sourcing

and Contracting

Procurement and

Order Collaboration

Collaborative

Invoice to Pay

Regulated and

Complex Procurement

IT Management Application Lifecycle

Management

IT Infrastructure

Management

IT Portfolio and

Project Management IT Service Management

IT Strategy and

Governance

City Performance Management

Technology

Solutions

Analytics Consumer Experience Data Management Enterprise Mobility

SAP HANA Platform

Application Development

and Integration

1

2

1

2

3

4 5

Highest real-time

business value

for public sector


Today

KPI improvements are high-level estimates and will have to be validated for each customer situation.

SAP Business Suite powered by SAP HANA Business value for planning, budgeting, and forecasting

With SAP Business Suite on SAP HANA

Planning performance limited to

OLAP, staged cubes for transactional

and master data

Data load performance is driven by

the amount of data extracted from

SAP Business Suite

Reporting, loading, and retraction

performance limits planning iterations

Drilldown within OLAP cube, and

drill-through to SAP Business Suite

and OLTP data within standard times

Seamless replication of master and

transactional data from SAP

Business Suite

Availability of more granular data to

support planning

Big Data challenge is negated, which

allows for faster extract and DSO

activation times

Iterative planning and real-time

simulation are supported through

improved performance

Improved performance for drilldown

(expand) and consolidation

(collapse)

Fast drill-through and live view of

transactional data in SAP Business

Suite

Improve service-level

performance

Reduce

Minimize

cycle times and

manual effort

operating costs


Today


SAP Business Suite powered by SAP HANA (1/10) Business value for public sector financials

Lack of easy access to real-time

reporting and analysis, resulting in

difficulty controlling financial and

budget figures

Decision-relevant information not

readily available.

Long running period and year-end

processes with multiple steps to

complete

Limited time for analysis

Laborious and time-consuming

processes while obtaining a current

understanding of financial and budget

figures

Time-intensive reconciliations

Real-time analytics down to the lowest level of detail – delivering quality at source, transparency, and process efficiencies

Increased end-user satisfaction (accurate, detailed, visualized, timely, and actionable information)

More time for analysis, less overtime,

and earlier publishing of financial

results through faster

period-end processes

Increased efficiency through smarter

reconciliations and reporting,

reducing operating costs and

improving stakeholder satisfaction

Enhance insights and

accuracy

Reduce

Minimize

month- and year-

end closing time

cost of finance



Today


Long-running billing processes

Limited transparency of grant-related

information, especially detail analysis

Real-time end-to-end grant close

Faster budget and billing execution

Faster insight into grant-related operations down to the lowest level of detail

Accelerated analysis of awarded

grants against submitted applications

Faster consolidation for

donor/sponsor reporting

Accelerated overhead calculation

process

Comprehensive reporting on all grant

related information, master and

transactional data

Faster and more efficient

management of donor relations

SAP Business Suite powered by SAP HANA (2/10) Business value for grants management – grantee


Improve Compliance and

accuracy

Reduce

Minimize

Reporting and

month end closing

time and Grant

close out

Advance financing

of sponsored

projects


Today


SAP Business Suite powered by SAP HANA (3/10) Business value for receivables management


More time spent preparing data; less

time for analysis

Collaboration beyond finance team

hindered by perceived system

complexity

Limitations in analysis capabilities

and dimensions because of reliance

on finance aggregates

Large data volumes that lead to

batch processing and reporting

latency

Difficulty in identifying exceptions in

thousands of pages of reports

Increase cash collections and

accelerate dispute

resolution

Optimize

Gain

working capital

instant overview of

receivables

portfolio

Instant portfolio overview that lets

managers focus team efforts on

tactical wins

Ability to involve sales executives and

other business partners to accelerate

collections and dispute resolution

More accurate document-level

calculation of DSO that allows

identification of root causes of

changes to DSO

Real-time reporting on all accounts

receivable data including credit,

collections, and disputes

Anywhere, anytime access to key

receivables status


Today


SAP Business Suite powered by SAP HANA (4/10) Business value for payables management


Expensive and error prone manual

process steps

High cost per invoice due to large

number of tasks

Need to improve compliance and

audit turnaround time

Inability to determine exact moment

of payment

Inability to influence cash position

Inability to understand where control

over invoice-to-pay cycle is lost

Inability to make use of cash

discounts

Risk of supply chain interruptions

with key suppliers

Loss of supplier loyalty affects

contract renewals

Scalable automation of invoice-to-pay

reconciliation process

Actionable insight with live access to

items in process and

multidimensional insight to AP

process performance

Extensive control over influence

factors to DPO

Optimization of cash position through

precise timing of supplier payments

DPO lower than net payment terms

allows strategic decision making on

payment along cash position

Additional dynamic discounts can be

offered or leveraged

Decrease days payables

outstanding

Optimize working capital

Reduce lost supplier

discounts


Today


SAP Business Suite powered by SAP HANA (5/10) Business value for asset planning and scheduling


Maintenance scheduling consumes a

great deal of time

High amount of master data

influences performance of data

maintenance

Manual and error-prone process of

preselecting maintenance plans

Potential to miss necessary objects

for maintenance calls

High number of maintenance plans

that need to be scheduled frequently

leads to a weekly scheduling scheme

Accelerated mass transactions

Instant analysis on top of

transactions

Preselection of due plans, which

speeds up the process significantly

Real-time analytics on all data,

including machine sensor information

Scheduling of all maintenance plans

within a specific time frame

Planning several times a day (instead

of once a week) results in

up-to-date scheduling information in

maintenance operations

Faster response times lead to more

accurate maintenance scheduling

Increase asset utilization

and reduce

unplanned asset

downtime

Maximize

Gain

asset uptime

up-to-date scheduling

information on

maintenance

operations


Today


SAP Business Suite powered by SAP HANA (6/10) Business value for financial and managerial reporting


Risk of noncompliance due to

unfulfilled (overruns in) audits

A lot of data; decision-relevant

information not readily available

Data analysis not supported or

automated

Long-running batch jobs and reports

Time-intensive data analysis

Large number of time-consuming, and non-value-added processes required to access and provide accurate, up-to-date information

Timely execution of compliance-

relevant validation tasks

Increased end-user satisfaction

(accurate, detailed, visualized, timely,

and actionable information)

Acceleration of key critical-path

processes and reports

Instant response time on most data

analysis queries

Elimination of workarounds and data

latencies

End-user data analysis through self-

service means

Improve service level

performance

Reduce

Minimize

month-end

closing time

operating costs


Today


SAP Business Suite powered by SAP HANA (7/10) Business value for entity close

Minimize time to close the

entities’ books

Enhance

cost of finance

compliance and

accuracy


Long running processes

Time-intensive reconciliations

Limited time for analysis

Inefficiencies due to manual

processes and low automation

Missing financial excellence

results in higher cost of equity

at the capital markets

Difficulties in supporting parallel financial reporting standards on a global basis and in simulation of scenarios

More time for analysis, less overtime,

and earlier publishing of financial

results through faster

period-end processes and better

reconciliations

Increased efficiency through smarter

reconciliations and reporting,

reducing operating costs and

improving stakeholder satisfaction

Real-time analytics down to the

lowest level of detail – delivering

quality at source, transparency, and

process efficiencies

Reduce


Today


SAP Business Suite powered by SAP HANA (8/10) Business value for SAP Shared Service Framework for finance


Vendor, customer, and employee

queries generate a high load on the

shared services organization (SSO).

This demands an extremely efficient

working environment for agents in the

SSO.

SSO agents spend a lot of time

searching for vendor, customer, and

employee data.

The SSO is under constant pressure to improve the quality of service and to lower the costs of providing those services.

SAP HANA-based acceleration of

inbox performance speeds navigation

within the inbox. It allows the SSO

agents to review and prioritize their

work more efficiently.

Faster identification of vendors,

customers, and employees allows the

agent to provide more responsive

service, which leads to improved

satisfaction of the agents and the

clients of the SSO.

Reduced costs and faster response

times allow the SSO to meet its

service level agreements and budget

objectives and to improve its KPIs.

Increase productivity for

shared services

agents

Improve

Reduce

employee

satisfaction

overall costs of

delivering services


Today


SAP Business Suite powered by SAP HANA (9/10) Business value for access control role analytics


Most companies face a high volume and ongoing increase of unused and orphaned roles.

Scheduled batch jobs are required to analyze a transaction log with millions of records (such batch jobs usually take hours to complete).

The cost of ongoing role

maintenance can be high – one

customer estimated active ERP role

maintenance costs at about

US$4,000 annually.

Unused roles and orphaned roles constitute unneeded access risk to the organization (and possible compliance issues).

Accelerated analysis of role usage to

isolate unused and orphan roles

Deeper insight into roles for

uncovering any potential risk for the

organization

Role usage and assignment

information provides valuable insight

to business executives during

business reengineering and

reorganization.

Trigger the assigned workflow

directly from the analysis to remove

unused roles assigned to users

Expose orphaned roles across the

system landscape quickly to begin

the decommission process

Identify unused and

orphaned roles

Consolidate

Reduce

most-frequently

used (active) roles

noncompliance

and overall

access risk


Today


SAP Business Suite powered by SAP HANA (10/10) Business value for project management


Long wait and locking times along

business processes hinder project

execution and impact flexibility to

react on deviations.

There is reduced user acceptance

due to affected usability in handling

large project data.

Reduced waiting and locking times of

critical transactions along the end-to-

end process result into higher

process efficiency and improved

employee productivity.

user productivity

and end-to-end

process efficiency

transparency and

decision support to

take appropriate

corrective

measures in time

Real-time analysis of high volumes of

data for complex, long-lasting projects

or cross-project monitoring is

challenging due to high data volumes.

Due to missing 360-degree real-time

transparency across applications,

deviations in costs, time, resources, or

quality are seen too late in the

process.

Acceleration of project info system

reporting and new project line-item

reporting, delivering faster insights

Early insight into deviations and risks,

enabling timely corrective measures

Planned: Project execution cockpit to

enable project managers and staff to

analyze status and progress of one or

more projects from end to end with real-

time data

Increase

Improve


Today


SAP Business Suite powered by SAP HANA (1/3) Business value for payroll processing


Responses to ad hoc inquiries from

management about trends of high-

volume payroll information causes

significant costs to HR IT.

Business users have a very limited

ability to analyze payroll results.

Addressing employee inquiries about payroll is time consuming and expensive, and HR is under pressure to increase the quality of service provided to employees and to lower the costs of providing those services.

Free HR IT resources focus on the

execution of organizational strategic

tasks

Leverage thresholds as a steering

mechanism to optimize business

performance

Simplify payroll data analysis with optimized representation of data

Slash the time needed to access and analyze critical payroll information with SAP HANA-based high-speed read access

Increase employee productivity and

satisfaction with faster response

times to employees

Increase productivity of users

responsible for

payroll management

Improve

Reduce

employee

satisfaction

overall costs of

payroll processing


Today


SAP Business Suite powered by SAP HANA (2/3) Business value for position budgeting and control

HR decisions are not fully integrated

with budget administration.

Personnel cost information shared by

accounting and HR is inconsistent.

Integrated solution for managing

personnel budgets from both the

human resources and finance

perspectives

Insight into personnel expenditures

for improved decision making

Improve the insight into

personnel

expenditures

Control the personnel cost

Lack of a clear view, a realistic

perspective, or the ability to plan and

control personnel cost effectively

Proactive personnel expenditures

management that is cost-effective

and efficiently

Reduced administrative and

operational costs



Today


SAP Business Suite powered by SAP HANA (3/3) Business value for effective shared services delivery


Employees direct queries into the

shared services organization (SSO)

and expect to get prompt, accurate

answers.

SSO agents spend time searching for

employee data using employee

identification.

SSO agents are under constant

pressure both to improve the quality

of service provided to employees and

to lower the costs of providing those

services.

SAP HANA-based acceleration of

inbox performance speeds navigation

within the inbox, allowing the SSO

agents to review and prioritize their

work more efficiently.

Faster employee identification allows

the agent to provide more responsive

service, which leads to improved

employee satisfaction.

Reduced costs and faster response

times allow the SSO to meet its

service level agreements and budget

objectives and to improve KPIs.

Increase productivity for

shared services

agents

Improve

Reduce

employee

satisfaction

overall costs of

delivering services


Today


SAP Business Suite powered by SAP HANA (1/2) Business value for time and absence calculation


Responses to ad hoc inquiries from

management about trends of high-

volume payroll information causes

significant costs to HR IT.

Business users have a very limited

ability to analyze time evaluation

data.

Addressing employee inquiries about time is time consuming and expensive, and HR is under pressure to increase the quality of service provided to employees and to lower the costs of providing those services.

Free HR IT resources to focus on the

execution of organizational strategic

tasks



performance

Simplify payroll data analysis with

optimized representation of data

Slash time needed to access and

analyze critical payroll information

with SAP HANA-based high-speed

read access

Increase employee productivity and

satisfaction with faster response

times to employees

Increase productivity of users

responsible for

payroll management

Improve

Reduce

employee

satisfaction

overall costs of

payroll processing


Today


SAP Business Suite powered by SAP HANA (2/2) Business value for transactional analytics


* Visualizations will be delivered as part of HR renewal.

Translation of organizational strategy

into HR metrics requires significant

effort or special expertise.

Decisions are often based on

hunches.

Difficult to zero in on underlying

transactions from high-level key

performance indicators.

Time-consuming data loads in

traditional reporting tools

Integrated and personalized cockpits

provide insight into metrics that

matter most*



performance*

Powerful predefined workforce and

time management KPIs for managers

with the ability to navigate into details

Embedded analytics inside business

transactions

Prebuilt virtual data models for real-

time transactional analytics

Simplified architecture

Increase revenue per employee

by using analytics to

identify strategic

advantages

Optimize

Reduce

the business with

reliable real-time

HR data

time and costs of

operational

reporting


Today


SAP Business Suite powered by SAP HANA Business value for operational procurement

Missing real-time insight into

operational procurement reporting

Inability to dynamically create

operational procurement-related

reporting in a modern user interface

Slow and costly paper-based

processes

High transaction costs

Long-running transactions while

posting documents with high volume

of line items

Frequent errors yield to maverick

spend

New configuration options for

procurement analysis

Modern and easy-to-consume user-

interface

Complete visibility into end-to-end

procurement activities

Real-time insight and easy-to-

manipulate information

Accelerated long-lasting processing

of purchasing documents

Increase transparency

Lower

Increase

procurement

operations cost

process

effectiveness


KPI improvements to be validated by VE


Today


SAP Business Suite powered by SAP HANA Business value for contact management with interaction center


To successfully resolve customer

issues, companies need to be able to

quickly locate the right experts or

resources within the organization,

whether those experts work inside

the contact center or elsewhere.

Managers and supervisors lack

actionable reporting and visibility into

the workload of their teams.

The high volume of customer records

and interactions results in increased

search times and greater difficulty

locating specific customer records.

Decrease average handling

time

Improve

Reduce

service-level

agreement

compliance

service cost

With the new SAP HANA-based agent inbox, users can more easily search for relevant experts – whether in their own team or elsewhere in the organization – in order to dispatch/escalate issues to the most suitable employee roles.

A new interactive work distribution

dashboard provides supervisors with

actionable insights into the workload

of their teams and employees.

Searches in the interaction center are

significantly faster, including account

searches, interaction history, and the

customer fact sheet.


Today


SAP Business Suite powered by SAP HANA Preventing fraud, waste, and abuse

Governments are accumulating more

and more records in their data

centers, but often cannot turn this

information into applicable

knowledge.

Data is often located in various

systems that are not connected.

Fraud detection and investigation

efficiency are poor.

Many investigations lead to no results

(false positives).

Fraud patterns are quickly changing.

Seamless data integration from SAP

and non-SAP systems into SAP

Fraud Management for Public Sector

Unleash the value of Big Data

through the power of SAP HANA in-

database algorithms

Match number of alerts with available

investigative capacity

Obtain transparent, real-time

information on the impacts of new

or changed strategies

Align to new fraud patterns and

adapt quickly to changing fraud

behaviors

Obtain better prevention and

deterrence of fraud attempts

Detect fraud earlier to

reduce financial

loss

Improve

Prevent

the accuracy of

detection at less cost

and deter fraud

situations

With SAP Fraud Management

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

Christian Weirich

Operations and Go-to-Market Services

Industry Business Solutions Public Services

[email protected]

+49 6227 7-45043

Delivering Real-Time Business Value for Public Sector

Technology

Transcript of Delivering Real-Time Business Value for Public Sector