Intensive CourseIntensive CourseHuman Resources Development Human Resources Development

ManagementManagement

Employment Employment InterviewInterviewTechnique Technique

&&Role PlayRole Play

Delivered by : Dr.Ir.J.F.X.Susanto.S.MBA.,MMDr.Ir.J.F.X.Susanto.S.MBA.,MM

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HRD Function : Employment - # 1

• Recruitment • Selection• Personal Filing• Promotion & Demotion• Transfer• Induction• Termination

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Recruitment & Selection• Job advertisement• Applications short listing• General Entrance test• Interviews• Job offer• Medical test• Working agreement• Employee induction• Placement

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Job Advertisement

• Company profile• The job• Location• Job requirement• Special skill• Candidates profile• Remuneration

package

• Dead line• Address• Application letter• Curriculum Vitae• Copies of certificates• Candidate’s phone• Confidentiality

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Interview• Mengapa interview begitu penting?• Mengapa calon yang paling cocok begitu

penting?• Apa “alat bantu” yang paling penting waktu

interview?• Langkah-langkah yang dilakukan pada

interview.• Bagaimana memulai interview.• Pertanyaan apa saja yang diberikan.• Apa saja yang tidak perlu (jangan) ditanyakan.

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Entrance / Employment Test

• General employment test• Language test• Computer test• Aptitude test• Technical test• Psychological test (assessment)• Medical test

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Interview

• Set the time / schedule• Interviewers• Venue / interview room• Writing tools• Interview technique• Transportation & accommodation

reimbursement

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Interview place / venue

• A separate room / closed• Quiet• Pleasant temperature• No telephone call• White board, flip chart, markers, papers etc.• Proper furniture• Prepare plain water

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Interview Technique• Read the candidate’s resume prior to interview.• Welcome the candidate.• Introduce interviewers.• Introduce the company briefly, the department

and the job.• Ask the candidate to introduce him/herself.• Make the candidate feeling comfortable.• Establish easy contact / communication.• Do not make the candidate feeling ashamed.• Apologize when you have to interrupt.• Correct the answer and give the correct one to

show that he is wrong.

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Interview Technique (continued)

• Do not push the candidate “in the corner “.• Do not ask same question for the second time.• Ask candidate to drink as soon as you see

him / her tired / loosing energy.• Convince him that this is not interrogation, but

a discussion.• The 1-2 hours interview is for him “to sell”

him/herself. • Show the candidate your gratitude to have

come to the interview, to close the interview.• Promise to give immediate result.

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Employment Interview Questions

• Tell me about your job - what did you do exactly?

• How did you progress in your job?

• What did you like about your job?

• What is the most interesting activity?

• What kind of problem did you encounter on your job/

• What did you like best?• What did you like least?

• What are some of the things in a job that are important to you?

• What are some of the things that would really bother you?

• What are of the things about that you and your supervisor disagreed?

• Why did you leave your job?• What was the best job you

ever had? Why?• What do you think about

professionalism?

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Formulir Evaluasi Calon(Interview Record Form)

• Candidate name• Interview date• Position applied & Section/ Department• Present occupation• Evaluation criteria (weight, rating and point)• General comments• Recommendation or decision• Name & signature of Interviewer• Notes (if any)

Contoh terlampir

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INTERVIEW RECORD FORM Nama calon karyawan Tanggal

interview

Melamar untuk jabatan

Section

Pendidikan akhir calon karyawan

Department

Pekerjaan sekarang (nama perusahaan dan alamat)

No.

Selection Criteria

(Kriteria Pertimbangan)

Bobot Rating Point

1 Pengetahuan Accounting secara umum.

2 Pengetahuan Management Keuangan.

3 Kemampuan berkomunikasi (self presentation) serta Human Relations Skill.

4 Kemampuan konseptual dan analisa

5 Kemampuan dan motivasi memberikan training dan mengembangkan bawahan,

6 Kemampuan teknis bidang Taxation, General Ledger, Internal Auditing.

7 Kemampuan bahasa Inggeris, lisan maupun tulisan untuk komunikasi dan membuat laporan.

8 Computer skills, terutama untuk Accounting (Excel).

9 Budgeting dan Financial Report.

10 Kesiapan dan motivasi pribadi calon untuk bekerja dengan workload dan pressure yang tinggi.

T o t a l 100

Komentar umum dari Interviewer mengenai calon : Rekomendasi & keputusan akhir mengenai calon :

Dipertimbangkan untuk diterima. Tidak dipertimbangkan untuk diterima. Menunggu proses lebih lanjut.

Nama & tanda tangan yang melakukan interview

Tanggal

Catatan

Contoh

Employment Interview Role Play

Casting :

1. HRD Manager 2. Finance Director3. Candidate of Accounting Supervisor

# 14. Candidate of Accounting Supervisor

# 25. Candidate of Accounting Supervisor

# 3

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Interview Room• Oval shape table, normally used for inter

departments meeting.• 4 chairs : 3 for the Interviewers and 1 for the

Interviewee.• 1 white board• 1 flip chart• 1 OHP• Markers sufficiently.• Plain water on the table for everybody.• Necessary writing tools.

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Recruitment of an Accounting Supervisor – company & job spec

• PMA manufacturing company (USA).• Located in Surabaya.• 1.200 permanent employees.• Producing various types of chemicals for industry.• Strong export market.• Replacement needed to fill in vacant position,

present job holder will resign as of 30 November 2004.

• Job holder will report to Finance Director.• Liaise with Head Office Accounting Executives.• To conform with local taxation rules and regulations.• Put special attention to possible bribery, price mark

up, embezzlement.

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• Will supervise 5 Junior Accounting staff covering the responsibilities of Payable Account, Receivable Account, Petty Cash, Cashier, Taxation and Workers Payroll.

• Train subordinates.• Develop and adopt Group wide accounting system from the HO.• Special capabilities :

– Developing yearly company budget such as in Payroll, operational cost, taxation.

– Preparation of monthly report.– Preparation of yearly financial report.– Tax returns.– English and computer skills are essential.

Recruitment of an Accounting Supervisor – company & job spec (continued)

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Casting

• HRD Manager • Finance Director• Production Manager (indefinitely)• Candidate of Accounting Supervisor # 1• Candidate of Accounting Supervisor # 2• Candidate of Accounting Supervisor # 3

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Effective Interview

1. Give careful attention.2. Outline of information to be obtained &

questions to be asked.3. Put applicant at ease. Don’t put applicant on a

spot.4. Facts obtained to be recorded. Prepare

form.5. Evaluate the interview process. Put weight

& rating system.

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Contoh Formulir Evaluasi Calon

Contoh

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HRD Manager • You are in a senior manager position in the

organization.• Report directly to the President Director of the

company.• Finance Manager really needs your help to hire

new Accounting Supervisor.• The existing Accounting Supervisor will resign as

from 30 June 2006. You are assigned and be responsible to get replacement in May 2004.

• The replacement is expected to commence working on 1 July 2006. Handover to new incumbent is not needed (Will be handed over to Finance Director).

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Finance Director• The Accounting Supervisor will report directly to you.

The position of Financial & Accounting Manager has been vacant for the last 2 years.

• You feel disappointed with the resignation of the present Acct. Supervisor because he performs very well.

• Resignation reason : unsatisfied with his income. Therefore he will get a new job (same level) from a company that offer him a better salary.

• You need this position to be filled in soon because, most of the day to day accounting works are done / supervised by the Accounting Supervisor.

• By mid of December 2006, you will have to prepare Budget 2005 for submission to the President Director, so you know the knowledge and skills required from the candidates.

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Profile of Candidate # 1• Graduated in 2002• Accounting Section, Faculty of Economy, State

University. GPA above required, nearly cum laude.

• He is one of the top scorers in his class.• 1 year work experience at Public Accountant, 1

year teaching experience in Accounting Course.• Fluent in English both verbal and written,

familiar working with computer.• Possessing of Taxation Course Certificate.• Familiar with taxation rules and regulations.• Capable to prepare yearly budgeting.

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Profile of Candidate # 2• Graduated in 2001• Accounting Section, Faculty of Economy,

Accredited Private University. GPA as per required.

• 3 years work experience as Accounting Staff in Public Accountant Office.

• Not so fluent in English, rather poor in written.• Familiar working with computer, very good in

excel and MS Access.• Possessing of Taxation Course Certificate and also

familiar with taxation rules and regulations.• Familiar with budgeting.

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Profile of Candidate # 3• Graduated in 2002• Accounting Section, Faculty of Economy, State

University. GPA a little bit below required.• Very strong interpersonal skill.• Very good in making presentation.• Former Chairman of Students Senates.• Member of Indonesian Accountants Association.• Very good communicator.• Active in MLM Amway, one of the Gold Members.• Also fluent in English and good computer skill.• Not so familiar with local taxation system.