Deliverable 2 IST 110 Section 1 Team America ParkEZ App...
Transcript of Deliverable 2 IST 110 Section 1 Team America ParkEZ App...
Deliverable 2
IST 110 Section 1
Team America
ParkEZ App
http://parkez.weebly.com
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Table of Contents Vision Statement ....................................................................................................................................... 4
Vision Statement Revised ........................................................................................................................ 5
Stakeholders .............................................................................................................................................. 6
Restaurant: Chili’s Grill & Bar ............................................................................................................. 6
Restaurant: Allen Street Grill .............................................................................................................. 8
Restaurant: Zeno’s .............................................................................................................................. 10
Student .................................................................................................................................................. 11
Borough of State College .................................................................................................................... 12
Stakeholders Revised ............................................................................................................................. 14
Student .................................................................................................................................................. 14
Borough of State College .................................................................................................................... 15
Penn State Auxiliary Police ............................................................................................................... 17
Interview Notes ....................................................................................................................................... 18
Student: Deborah Lee .......................................................................................................................... 18
Borough of State College: Charles J. DeBow ................................................................................... 20
Penn State Auxiliary Police: Matthew J. Kisenwether .................................................................. 22
Contextual Diagrams and Explanations .............................................................................................. 24
Flow Model: Student ........................................................................................................................... 24
Cultural Model: Student ..................................................................................................................... 25
Sequence Model: Student ................................................................................................................... 26
Physical Model: Student ..................................................................................................................... 27
Artifact Model: Student ...................................................................................................................... 28
Flow Model: Borough of State College ............................................................................................. 29
Cultural Model: Borough of State College ....................................................................................... 30
Sequence Model: Borough of State College .................................................................................... 31
Physical Model: Borough of State College ...................................................................................... 32
Artifact Model: Borough of State College ........................................................................................ 33
Flow Model: Penn State Auxiliary Police ........................................................................................ 34
Cultural Model: Penn State Auxiliary Police .................................................................................. 35
Sequence Model: Penn State Auxiliary Police ............................................................................... 36
Physical Model: Penn State Auxiliary Police .................................................................................. 37
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Artifact Model: Penn State Auxiliary Police ................................................................................... 38
Explanation of Flow Models .............................................................................................................. 39
Student .............................................................................................................................................. 39
Borough of State College ................................................................................................................ 39
Penn State Auxiliary Police ........................................................................................................... 39
Explanation of Cultural Models ........................................................................................................ 40
Student .............................................................................................................................................. 40
Borough of State College ................................................................................................................ 40
Penn State Auxiliary Police ........................................................................................................... 40
Explanation of Sequence Models ...................................................................................................... 41
Student .............................................................................................................................................. 41
Borough of State College ................................................................................................................ 41
Penn State Auxiliary Police ........................................................................................................... 41
Explanation of Physical Models ........................................................................................................ 42
Student .............................................................................................................................................. 42
Borough of State College ................................................................................................................ 42
Penn State Auxiliary Police ........................................................................................................... 42
Explanation of Artifact Models ......................................................................................................... 43
Student .............................................................................................................................................. 43
Borough of State College ................................................................................................................ 43
Penn State Auxiliary Police ........................................................................................................... 43
Consolidated Contextual Diagrams and Explanations ..................................................................... 44
Consolidated Flow Model .................................................................................................................. 44
Consolidated Cultural Model ............................................................................................................ 45
Consolidated Physical Model ............................................................................................................ 46
Explanation of Consolidated Flow Model ....................................................................................... 47
Explanation of Consolidated Cultural Model ................................................................................. 47
Explanation of Consolidated Physical Model ................................................................................. 48
Mock-Up Selection................................................................................................................................... 50
Table 1 - Comparison of Each Mock-Up ...................................................................................... 50
Mock-Up 1 ................................................................................................................................................. 52
Mock-Up 2 ................................................................................................................................................. 62
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Mock-Up 3 ................................................................................................................................................. 72
Revised Mock-Up 3 .................................................................................................................................. 81
IT Infrastructure Diagram ..................................................................................................................... 91
IT Infrastructure Explanation .............................................................................................................. 92
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Vision Statement On a busy weekend in State College, PA, parking is almost always at a premium. A
visitor of the town can find themselves searching for an open parking garage upwards of 20 or
even 30 minutes. To solve this problem we have come up with a new smartphone application
that will make parking in the State College area much easier to find. ParkEZ is a free smartphone
application that can be downloaded on Apple and Android phones and on ParkEZ.com. Potential
users could be anyone from out of town Penn State football fans, to local residence and students.
Faculty and professors may also find this app extremely helpful in their search for parking to
ensure they will get to class on time. ParkEZ is an App that allows the user to quickly find and
reserve a parking spot in the downtown State College area. ParkEZ will work with the GPS on
your phone to locate vacant parking spots in the public parking lots and garages closest to the
user. When the user opens the application they will be able to pull up a list of all of the parking
lots in the State College area and they will be ordered according to distance from the user’s
current location. Once the user chooses a parking garage they want to attempt to park in, they
can select the lot or garage on the screen and continue to the next page of the application. This
page will provide the user will the number of spots left in the selected lot or garage and also
provide the user other options such as Reserve Your Spot and Get Directions. Not only will this
app provide users with an easier way to find parking but it will also have some environmental
wellness advantages. Usually when a person is trying to find parking in downtown State College,
they have to drive around from lot to lot trying to find an open parking spot. With this new app,
the time it will take to find a parking spot will substantially decrease which would lower the
emissions by driver in State College who are trying to find parking. Not only will this time saver
cut down the amount of car emissions but it will also save the user money on gas due to the
decreased amount of time in the car looking for parking. Because of this new, easy way to find
parking in the State College, the visitors of State College will have a stress free, more enjoyable
time during their visit. Find parking in State College is always a huge hassle, and if you have a
certain time to be somewhere, the stress of find a quick spot and not be late can be too much to
handle. This app will create an efficient, easy, and stress free way to find parking and will help
the State College community immensely.
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Vision Statement Revised On a busy weekend in State College, PA, parking is almost always at a premium. A
visitor of the town can find themselves searching for an open parking garage in the upwards of
20 or even 30 minutes. To solve this problem we have come up with a new smartphone
application that will make parking in the State College area much easier to find. ParkEZ is a free
smartphone application that can be downloaded on Apple and Android phones and on our
website at ParkEZ.com. Potential users could be anyone from out of town Penn State football
fans, to local residence and even students. Faculty and professors may also find this app
extremely helpful in their search for parking to ensure they will get to class on time.
ParkEZ is an App that allows the user to quickly find and reserve a parking spot in the
downtown State College area. ParkEZ will work with the GPS in your phone to locate vacant
parking spots in the public parking lots and garages closest to the user. When the user opens the
application they will be able to pull up a list of all of the parking lots in the local State College
area and they will be ordered according to distance from the user’s current location. Once the
user choses a parking garage they want, they can select the lot or garage on the screen and
continue to the next page of the application. This page will provide the user will the number of
spots left in the selected lot or garage and also provide the user other options such as Reserve
Your Spot or Get Directions.
Not only will this app provide users with an easier way to find parking but it will also
have some environmental advantages. Usually when a person is trying to find parking in
downtown State College, they have to drive around from lot to lot trying to find an open parking
spot. With this new app, the time it will take to find a parking spot will substantially decrease
which would lower the vehicle emissions in State College. Not only will this time saver cut
down on the amount of car emissions but it will also save the user money on gas due to the
decreased amount of time looking for a parking spot.
Because of this new, easy way to find parking in the State College, the visitors of State
College will have a stress free, more enjoyable time during their visit. Finding parking in State
College is always a huge hassle, and if you have a certain time to be somewhere, the stress level
of finding a quick spot can escalate. This app will create an efficient, easy, and stress free way to
find parking and will help the State College community immensely.
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Stakeholders
Restaurant: Chili’s Grill & Bar Chili’s Grill & Bar is family dining restaurant that is located throughout the United States
and Canada. Chili’s is owned and operated by Brinker International Incorporated. Chili’s Grill
& Bar serves a variety of American food that is influenced by the Tex-Mex cuisine. Most of the
menu consists of steaks, burgers, ribs, tacos, and fajitas. In the local State College area a Chili’s
is located on 139 South Allen Street near limited parking areas.
Chili’s is a franchised restaurant that is locally owned and operated. To be more a part
of the community, Chili’s Grill & Bar can offer discounted parking in the local state parking lots.
They can use this as a local advertising campaign to show how they appreciate and want to give
back to their local community. ParkEZ would offer their customers a stress free way of dealing
with downtown parking and limit their time of searching for a parking spot.
As a large chain restaurant located in downtown state college, parking becomes an issue.
Most patrons who come to Chili’s for lunch or dinner menu often have a hard time finding
parking or usually walk from another location. Since Chili’s does not offer parking at their
downtown location, ParkEZ would be a great opportunity for Chili’s to offer discounted parking
for patrons. ParkEZ would offer a discount on parking for customers who dined at Chili’s. One
discount could be a dollar off of parking for every 20 dollars spent at Chili’s Grill & Bar.
Since Chili’s has limited parking for their customers, this would be a great way to expand their
cliental to other neighboring towns. They could offer preferred parking for regular patrons
whom do not reside in the local area. This could ultimately benefit the restaurant involved by
increasing their revenue which is caused by the increase in business from neighboring patrons.
Not only could Chili’s Grill & Bar offer discounted parking with ParkEZ but they could
advertise for their local business. This advertising would be targeted for the State College
consumer who is in the nearby area. If this consumer is new to the area, this could be a great
way to find out about Chili’s and its location. ParkEZ would offer advertising and parking
discount to certain restaurants and business to encourage patrons to use their services.
I was unable to locate a picture or name for a Chili’s representative at the State College
location. We would need to contact not only Brinker International Incorporated (who is in
charge of the operation of Chili’s Grill & Bar) but also the local restaurant owner. This could
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propose a problem if the local owner and the representative for Chili’s didn’t agree on the
business strategy.
Sources:
• http://www.chilis.com/EN/Pages/home.aspx
• http://en.wikipedia.org/wiki/Chili's
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Restaurant: Allen Street Grill For our new innovation, ParkEZ, we have defined many restaurants in the downtown area
of the Penn State campus that would benefit from and love the chance to partner with our design
group. One stake holder in particular, The Allen Street Grill, would take special interest in this
product application. The Allen Street Grill is located in the heart of downtown State College,
Pennsylvania. This establishment offers traditional and contemporary American cuisine, late
night specials and banquet facilities for weddings and events. These events can range from Penn
State alumni making an appearance for a Penn State football game to your best friend’s birthday
party. The location of the restaurant is located at the address 100 West College Avenue State
College, PA 16801 so their customers are always within distance of an incredible view of the
gates to Penn State and its famous Mall.it comes equipped with a porch to dine in downtown
State College.
Our product is trying to align itself with business who could afford our product and
would take special interest in the discount rates that we have to offer, such as if a person were to
park at the Allen Street grill they would get a dollar off for parking for every twenty dollars they
spend inside the restaurant, so if you do the math if the average person were to spend two hours
inside the Allen Street Grill they would most likely not have to pay for parking ( Especially since
on average, a meal at the Allen Street Grill is 11-12 dollars not including drinks or an appetizer) .
The Allen Street Grill’s value of, “personal service with every occasion from a small group of 2-
4 for lunch to a 30 person business meeting or rehearsal dinner”, combined with the great
expertise of their staff who strive to anticipate your needs and ensure a memorable moment in
time, along with their practices of “Your late nights will sizzle with our separate late-night menu
"tantalizers" and happy hour specials. A piano bar which far exceeds expectations and will set
you in the mood for anything from playing board games, to sharing a silent moment in the
moonlight”, appeals highly to this type of design product because, the restaurant itself appeals to
a higher degree of customer who would find it especially valuable to find a parking spot as
quickly as possible so they can enjoy a lovely evening meal with familiar or new faces that they
might have encountered.
The current general manager of this establishment, Rebecca Burger, would find this
application highly useful because as Marketing and Accounting graduate from Penn State
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University, she will be very interested in new innovated techniques to persuade new and or
regular customers to come and buy more merchandise from her restaurant.
Contact information:
Rebecca Burger, General Manager
814.231. GRIL, FAX: 814.237.4129
Cited Sources:
• http://www.allenstreetgrill.com/banquets/index.html
• http://www.linkedin.com/pub/dir/Rebecca/Burger
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Restaurant: Zeno’s As defined in other documents, our new parking application called ParkEZ would
revolutionize the practices and businesses that are located in the Penn State downtown campus
area. One business in particular called Zeno’s would benefit greatly from aligning with our
company. Zeno’s is a pub, and although it geared towards citizen’s that are twenty one years old
or older, it still manages to draw a hefty crowd every night, especially as it gets closer to the
weekend. The mix of students, locals and visitors make for an engaging that enter this
establishment makes for a lively atmosphere for every category of social groups to partake in the
festivities. The pub offers an incredible beer selection, happy hours, beer festivals, top notch
liquor and brilliant choices of food that will have their customers always coming back for more.
The bar also contains an attached game room with a pool table, two dart boards, and a foosball
table.
The restaurant is located 100 W College Ave, State College, PA 1680, which is located in
the center of downtown campus, (this area is accustomed to being bombarded with students,
university faculty and visitors during the week). The fact that this is one of the main bars in the
downtown who doesn’t allow smoking attracts a wider range of a customer base who would not
attend the bar otherwise. Although Zeno’s does not have any formal or written values or
practices, it is obvious to say that this company strives to make sure that its customers are
satisfied by the staff, their live musical entertainment and of course by their libations.
Zeno’s would offer a discount on parking through our app ParkEZ. They could offer a
one dollar discount for every 20 dollars spent at their restaurant. This would encourage the local
community to go to Zeno’s and spend money to validate their parking. Zeno’s would benefit
from this service by increasing their cliental to neighboring towns. Since Zeno’s has limited
parking at their location, this would invite out of town patrons an easy stress free way to park
their vehicle.
Not only can Zeno’s offer a discount on parking but they could also advertise locally to
customers. Clients that our not familiar with State College would be using our service to locate
parking which would be a prime time opportunity to advertise to a targeted customer. They
would be able to see the location of your restaurant, that you would validate their parking and
even a link to your local website for ordering and menu services. This would be a great way to
attract new customers to your business that is in your target area. GM: Dave Staab.
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Student In State College PA, the most abundant stakeholders are going to be the students. There
are about 35,000 undergraduate students at the University Park campus in addition to their
graduate students and on a daily basis these students are in need for parking spaces around
campus. Although there are a variety CATA bus loops, many students prefer driving their own
cars for convenience. Be it driving to class during the weekdays, driving to a restaurant
downtown, or to a football game at Beaver Stadium, these students need an efficient and
accessible means of finding a parking spot. Right now the students must drive around different
lots in hopes of finding a parking space near their destination. There is no guarantee that they
will find a spot, and if they do it most likely won’t be in a timely manner. During this time they
are burning gas which is in turn costing them money and increasing CO2 emissions. More often
than not, students just miss an open spot and are forced to park far from where they want to be,
and they will be late to classes, meetings, and events. With the ParkEZ app, instant updates are
received for where the closest open parking space is. From there they can reserve it and have a
guaranteed place to park their car. Students value time, money, and convenience. By finding a
parking spot through the ParkEZ app, they save time from aimlessly driving around campus
looking for a parking spaces, they save money on the gas they do not use up, and it is extremely
convenient to be guaranteed a parking space before they even leave their apartment. Reactions to
the ParkEZ app could only be positive. No one wants to waste their time or money in a car,
stressed out while looking for a place to park their car. By simply downloading an app to their
smartphone, they can instantly see where the open spots are and reserve the spot before they
even get into their car. That way there is a guarantee for a parking spot without any hassle. Stress
is a major concern for students, and the ParkEZ will easily alleviate the unnecessary worry of
having to search for a parking spot in order to do things on campus.
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Borough of State College The Borough of State College is another stakeholder for our parking application. The
State College parking authorities manage the logistics involved with more than 1600 parking
spaces in the borough. The following summary is available on the parking department’s website:
“The Borough of State College maintains over 1600 parking spaces in the downtown to serve a
wide variety of parking needs. We provide a valuable service to the shoppers, diners, visitors,
and employees of downtown businesses and the Penn State campus.”
The Borough parking department has two simple goals that benefit the local government,
as well as those that use their service. First, they strive to ensure ample parking for both locals
and visitors. Second, they aim to reduce unnecessary congestion and its associated problems,
such as traffic jams, accidents, and calls for emergency response services. The Borough also has
a vested interest in cutting costs while increasing revenue, both of which would be aided by the
implementation of a public parking program utilizing the instant coordination provided by the
Parking App.
The use of this parking app would enable the Borough to streamline every aspect of
parking logistics. It would reduce the need for constant parking enforcement, meter
maintenance, and revenue collection from parking meters. The parking app would also generate
extra revenue by reducing the average time that spots remain empty. Use of the app would also
enable the Borough to transition to a paperless ticketing/payment system, further reducing
overall operational costs.
The data collected by the parking app would be an invaluable resource for a big-picture
view and analysis of the local transportation situation. The rates of use, locations of heavy use,
and complete records for individual spots, would provide unprecedented situational awareness
and enable the Borough to anticipate periods of heavy use and arrange for additional
parking/transportation as necessary. The long-term data trends would also aid in planning for
expanded parking locations, as well as increasing the availability of public transportation based
on the situation.
The ability to anticipate short/long-term parking needs and identify general trends,
combined with the immediate financial benefits, would enable the Borough parking department
to achieve its goals more completely and consistently. Given the Borough’s goals, it is likely
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that they would enthusiastically pursue the implementation of the parking app and its associated
changes.
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Stakeholders Revised
Student In State College PA, the most abundant stakeholders are going to be the students. There
are about 35,000 undergraduate students at the University Park campus in addition to their
graduate students. Students are in need of parking spaces around campus for both short and
long-term activities. Although there are a variety CATA bus loops, many students prefer driving
their own cars for convenience. Be it driving to class during the weekdays, driving to a restaurant
downtown, or attending football game at Beaver Stadium, students need an efficient and
accessible means of finding a parking spot.
Right now the students must drive around different lots in hopes of finding a parking
space near their destination. There is no guarantee that they will find a spot, and if they do, it
may require searching several locations. During this time, they are using fuel, which in turn costs
them money and increases carbon dioxide emissions. More often than not, students just miss an
open spot and are forced to park far from where they want to be, which can cause them to be late
to classes, meetings, and events.
With the ParkEZ app, instant updates are received which provide information about the
nearest available parking spaces. From there, they can reserve spots and have a guaranteed place
to park their car. Students can save value time, and money, while avoiding frustration by using
our application. By finding a parking spot through the ParkEZ app, they save time that would
have been wasted driving aimlessly around campus searching for parking spaces. They save
money on the gas that would have been used, and it is extremely convenient to be guaranteed a
parking space before they even leave their apartment.
Reactions to the ParkEZ app could only be positive. No one wants to waste their time or
money stressing out while looking for a place to park their car. By simply downloading an app to
their smartphone, they can instantly see where the open spots are, and reserve the spot before
they even get into their car. That way there is a guarantee for a parking spot without any hassle.
Stress is a major concern for students, and the ParkEZ will easily alleviate the unnecessary worry
of having to search for a parking spot in order to do things on campus or around the State
College area.
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Borough of State College Another stakeholder in our parking application is the Borough of State College. The
State College Parking Authority manages the logistics involved in maintaining more than 1600
parking spaces in the borough. The following summary is available on the parking department’s
website: “The Borough of State College maintains over 1600 parking spaces in the downtown to
serve a wide variety of parking needs. We provide a valuable to service to shoppers, diners,
visitors and employees of downtown businesses and the Penn State campus.”
The Borough parking department has two simple goals that benefit the local government,
as well as those that use their service. First, they strive to ensure ample parking for both locals
and visitors. Second, they aim to reduce unnecessary congestion and its associated problems,
such as traffic jams, accidents, and calls for emergency response services. The Borough also has
a vested interest in cutting costs while increasing revenue, both of which would be aided by the
implementation of a public parking program utilizing the instant coordination provided by the
Parking App.
The use of this parking app would enable the Borough to streamline every aspect of
parking logistics. It would reduce the need for constant parking enforcement, meter
maintenance, and revenue collection from parking meters. The parking app would also generate
extra revenue by reducing the average time that spots remain empty. Use of the app would also
enable the Borough to transition to a paperless ticketing/payment system, further reducing
overall operational costs.
The data collected by the parking app would be an invaluable resource for a big-picture
view and analysis of the local transportation situation. The rates of use, locations of heavy use,
and complete records for individual spots, would provide unprecedented situational awareness
and enable the Borough to anticipate periods of heavy use and arrange for additional
parking/transportation as necessary. The long-term data trends would also aid in planning for
expanded parking locations, as well as increasing the availability of public transportation based
on the situation.
The ability to anticipate short/long-term parking needs and identify general trends,
combined with the immediate financial benefits, would enable the Borough parking department
to achieve its goals more completely and consistently. Given the Borough’s goals, it is likely
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that they would enthusiastically pursue the implementation of the parking app and its associated
changes.
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Penn State Auxiliary Police A stakeholder in the ParkEZ app is the University Auxiliary Police. The Auxiliary Police
are responsible for a number of things on campus, but their most visible function is coordinating
traffic flow and parking for large events. The Auxiliary Police website
(http://www.police.psu.edu/auxpolice/) lists their responsibilities as follows:
• Traffic and crowd control at special events
• Property security
• Security patrols for summer conferences
• Parking enforcement
• Downtown foot patrol in conjunction with the State College Borough Police (restrictions
apply)
• Assisting University Police officers with various safety and security
tasks
For large events, they create plans for how traffic flow will be organized, as well as reserve
and designate appropriate parking locations based on the type of event being held. The
reasoning behind our selection of the Auxiliary Police as a stakeholder is simple. Both as an
organization and as individuals, they have a clear vested interest in parking arrangements being
made as smoothly as possible.
If the Auxiliary Police used our application, they could take advantage of its functionality for
a number of purposes. First, it could inform those attending the event where they will be
parking, such as a certain field, or the Bryce Jordan Center’s parking lot. The employment of
our app could also reduce unnecessary traffic congestion in town by providing users with a map
of roads that are limited access. It could tell them what roads are only open to those with certain
parking passes, what roads are one-way, and what roads are completely closed. This would
reduce the number of people driving around searching for their parking location.
It could also tell users that an event was occurring on campus. If the user had a different
destination and wanted to avoid heavy traffic, the app would provide them with the necessary
knowledge to avoid certain areas completely. This would help users to get to their intended
location, and avoid unnecessary delays.
If the Auxiliary Police adopted ParkEZ, the result would be a reduction in traffic congestion,
increased situational awareness for users, and a workload reduction for their officers.
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Interview Notes
Student: Deborah Lee
Date of interview: 10/20/2012
Place of interview: Cedarbrook Apartments
Length of interview: Approximately twenty minutes
Q: Alright first off Deborah how long have you been driving in State College?
A: I have been driving in State College for a year and a half now. I am only a sophomore.
Q: Now in your time driving at State College, do you find it difficult to find parking during the
week and during student events?
A: In answering your second question first, I do believe that it is difficult finding parking during
student based events but that is to be expected when you have the family and friends of a
hundred- thousand people come to visit, especially for the football games. Yes, it is difficult for
me to find parking during the week. Since I am only a sophomore, I still don’t know where all
the parking garages and parking near my apartment are located, but thank god I have a student
parking pass. I am one of the lucky few.
Q: Do you find cost to be an issue with finding parking locations around state college; that
sometimes it gets very expensive? Do you also believe more people would use a certain parking
lot more if that lot were discounted from the regular rates?
A: Yes totally! I myself have paid two hundred and fifty six dollars for my parking pass, and that
is only for one semester. My friends sometimes call me to see if I can help them find a parking
spot because they don’t have a student pass. Thank goodness I don’t have to go through the
hassle also of trying to find a parking meter downtown to park next to because I live downtown.
I definitely believe that more people would use a certain parking lot more if that lot were
discounted from the regular rates.
Q: Are you displeased and dissatisfied about how the parking structure of State College is set up?
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A: Very. As stated before, the parking rates are too high, and the Borough itself is
inconveniencing the student population by not having enough parking spots available in the
different lots around State College.
Q: Do you believe our product would be beneficial to the public of State College.
A: I do, because it would save time and hardship that the student population of this college
would otherwise waste by trying to find somewhere to park.
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Borough of State College: Charles J. DeBow
Date of interview: 10/19/2012
Place of interview: State College Municipal Building
Length of interview: Approximately fifteen minutes
Q: Name and association?
A: Charles J. DeBow, Parking Manager for the Borough of State College
Q: What are your different parking facilities?
A: All the street-side parking in State College and three public parking garages on South Fraser
Street, South Pugh Street, and West Beaver Avenue.
Q: How do you currently handle parking?
A: For street-side parking, there are parking meters on the streets which people pay with. A
Parking Enforcement Officer checks for violations with a jeep which scans vehicle with a license
plate recognition camera. They will use a handheld ticket device to administer tickets in the
system. In the parking garages there is a pull ticket system which logs the amount of time you
are parked in the garage. It is paid via charge stations in the garage. For parades/street-side
events, Borough parking manager contacts the borough council to get approval. Then they
contact the police to coordinate road closings and the PEO’s bag the parking meters to stop
people from parking.
Q: Are there any issues associated with your parking system?
A: The parking tickets use a magnetic strip and can get erased if it is held too close to an
electrical device such as a cell phone. As for the parking meters, they work well and are not
having any problems.
Q: What type of devices do you use in your parking system?
A: The PEO’s use a jeep with a license plate recognition camera to track cars in relation to how
long they are kept parked in one spot. The data is transmitted to a central database where it is
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cross referenced with other information. They also have a handheld ticketing device which the
officers use when they have to administer a ticket to a car violating their time limit.
In the parking garages, there are the initial pull ticket machines, and the ticket payment
machines. In the garages there is generally no human staff on duty.
Q: Additional comments?
A: They are making a parking app so that people would be able to pay from their smartphone
device instead of using coins if they choose. The app is still under development and would only
apply for the parking meters, not in the garages.
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Penn State Auxiliary Police: Matthew J. Kisenwether
Date of interview: 10/13/2012
Place of interview: Private Residence
Length of interview: Approximately thirty minutes
Q: What is your involvement in the Auxiliary Police?
A: I am a Corporal in the Auxiliary Police. I supervise a group of newer officers, and I am
responsible for ensuring that parking and traffic flow go smoothly in my assigned area. I am also
responsible for handling any emergencies or unusual situations that occur in that area.
Q: How do the Auxiliary Police handle event parking?
A: They coordinate all of the parking for large events requiring a significant amount of parking
space. Individual auxiliary policemen are assigned to various parking locations to direct traffic
flow, show people where to park, and handle any other situations that may arise.
Q: How is traffic flow handled?
A: There are different passes that people have, denoting their ultimate parking location. There
are several different colors of passes, and the color is visible to the traffic controllers, enabling
them to direct traffic efficiently. The color of the pass determines where the pass-holder can
drive, and what parking locations they can access. There are certain roads that are only open to
certain passes, and most of the roads are one-way for large events.
Q: What are some unique challenges you encounter in parking coordination?
A: The cellular network collapses. The network is strained and as a result, inbound and
outbound calls are unreliable at best. This means that the Auxiliary Police need to use radios for
reliable communication. There is also an inevitable personnel shortage during large events.
Emergency response crews are also impeded by the overcrowding. Ambulances and Fire Crews
take longer to get to their patients, and hospital access is also severely limited by the traffic
congestion.
23
Q: Are there any special considerations accommodations that need to be made?
A: There is a tram service for handicapped spectators, but that stops running when the game
begins. Service is not resumed until the game is finished. VIPs also typically require special
considerations, and traffic patterns/parking arrangements are planned ahead of time and
implemented accordingly.
Q: Are there any cultural aspects of the Auxiliary Police organization that impede your work?
A: Nothing that is particularly unique to the Auxiliary Police. The cultural aspects are just the
same variety of drama found in any workplace.
24
Contextual Diagrams and Explanations
Flow Model: Student
Parking Meter -People insert money to pay for parking
Friends -ask student to help find parking
Parking Attendant
-tells drivers where to park - gives tickets to illegally parked cars
Family -Communicates with their student about parking arrangements
Student talks to parking attendant for parking options
Student puts money into meter to pay for parking
Student helps friend find parking
Student helps family find parking
Family asks parking attendant for parking directions
Friends asks parking attendant for parking directions
Friend pays meter for parking
Family pays meter for parking
Student -Individual who attends the university
-Drives in state college
-Pays for parking in state college
25
Cultural Model: Student
Parking Attendant Must help and assist student's in finding satisfactory parking
success. - Must be willing and able to
sacrifice time in case the student does not understand
parking procedure.
Student Culture Have a structured parking
system that allows for convient and open parking at
reasonable parking rates. - Must be able to achieve this goal without hindering family
finances. Also, must not pester the parking attendant if he does not measure up to your definition of job success.
Friends and Family Visit and support student in every aspect that the student
strives to achieve in exchange for student's attention and help
with University parking - Although the student is willing
to help in these endeavors, cannot overabuse student's
kindness.
26
Sequence Model: Student
Intent: Find parking in State College
Trigger: Parents are allowing the student to bring his/her car up for the semester
Leaves home for State College
Arrives in the State College area
Calls friend to see if he or she has found somewhere with open parking spots
Searches multiple parking lots downtown to find open spots only to find they are all full
Drives onto campus to look for parking there
Finds a parking attendant and asks if there are any lots on campus with open parking spots
Attendant points student in the direction of vacant parking spots
Student finds an empty spot and parks his/her car there to enjoy the rest of their day
27
Physical Model: Student
Drive to Stadium Arrive on Campus
Drive to Lot
Drive to Spot
Find Seats Find Seats
Walk to Ticket Booth
Negotiate Traffic
Home/Apartment
Receive Instructions from Aux. Police about where to drive based on parking pass
Receive parking instructions from Aux Police
Parking lot
Ticket Booth
Stadium / Event Location
28
Artifact Model: Student
Transportation
Car
Bus
Cab
Without Parking Pass
Garage tickets
Parking tickets
Bus pass
With Parking Pass
Parking pass
29
Flow Model: Borough of State College
Gives permissions
for street closings Gives parking
violation tickets
Communicates through parking
meters and parking garage machines
Asks for certain roads to be closed for street events
Asks permissions for having events
in town
Communicates violations to the Borough Parking
office
Parking Manager -coordinates events -handles issue with public
parking
Public Enforcement Officer
-polices public parking venues -administers parking tickets -prepares meters for events -scans cars
Police Department -blocks off roads for events
Borough Council -approves events in State
College
People Using Public Parking
-pays for parking
30
Cultural Model: Borough of State College
Public Enforcement Officer Must prepeare meters for
events and admister parking tickets to drivers.
-A car is not leaving, so the PO is obligated to call a tow truck company to remove the
car from the venue zone.
Parking Manager Must coordinate campus
events and handle issues with public parking.
- If the Parking manager has a suggestion about a certain
event, he must go through the Burough council to get it
approved.
Burough Council Has the responsiblity of
approving events in State college.
- Must act on behalf and in the best interests of the universty instead of the interests of the
council.
31
Sequence Model: Borough of State College
Intent: Find parking in State College
Trigger: A person who needs public parking goes downtown
Sees parking on the side of the road
Parks next to a parking meter
Pays for an hour with the meter
Stays parked for more than an hour
Parking Enforcement Officer gives a ticket on the car
The person comes back and re-parks the car in a parking garage
The person leaves to continue their day
The person comes back and pays for their garage ticket
The person goes home
32
K
Physical Model: Borough of State College
Street Parking
Driver needs a street-side parking spot
K
Street Parking
Parking Garage Driver needs to park in the garage for a long period of time
Driver goes home
Borough
Borough controls and inspects both
33
Artifact Model: Borough of State College
Street-side parking
Parking meters
Parking Garage
Pull ticket machine
Ticket payment machine
Parking Enforcement
Handheld ticketing device
License plate recognizing camera
Borough Parking Department
Car database
34
Flow Model: Penn State Auxiliary Police
Auxiliary Police -direct traffic during big events
-give drivers directions to their lots
-show people who need special accommodations where to go
Special Accommodations -people such as handicapped and VIP’s who need to find special parking
Emergency Crews
-present during large events for emergencies
Drivers -trying to park before an event -may not be knowledgeable of the area
Aux Police clear traffic to allow the emergency crew to move as fast as possible
Aux police point drivers to where they need to go for special parking that will fulfill their needs
Aux Police show drivers where their color’s lot is on their parking pass so they can get to their lot more efficiently and keep traffic moving smoothly
35
Cultural Model: Penn State Auxiliary Police
Drivers To find cheap and open
parking that meets satisfactory standards.
- cannot complain about the waiting time for traffic to
move due to auxillary police interference.
Aux. Poilice
To ensure that parking and traffic flow go smoothly in an
assigned area. - Must cooperate with the
emergency crew to help with the constriction of traffic.
Must also be willing to deal with unhappy and distraught
drivers.
Emergency Crew To help and assist in a serious,
unexpected, and dangerous situation.
- Cannot block the flow of traffic, but can cooperate with the auxillary police to find a
new route for drivers.
36
Sequence Model: Penn State Auxiliary Police
Intent: Direct traffic and give parking directions
Trigger: Large event on campus with many out of town visitors
Arrives on campus early in the morning for an assignments
Goes to assignment to set up traffic signs
Directs traffic throughout the day and gives directions to parking lots
37
Physical Model: Penn State Auxiliary Police
Parking Lot Orange
Parking Lot
Blue
Parking Lot
Red
Parking Lot
Green
Auxiliary
Police
Driver going to Parking Lot Orange
One Way Street
Street only for Parking Lot
Orange
38
Artifact Model: Penn State Auxiliary Police
Traffic Control
One way streets
Streets designated for certain pass holders
Whistle
Uniform
Emergencies
Radio
Cell phone
39
Explanation of Flow Models
Student Flow models are extremely useful when trying to show who a certain stakeholder works
and communicates with on a daily basis. By creating a flow model for our stakeholders, we are
able to see how our app would affect the people that the stake holder is working with. For our
student stake holder, we can see that the student interacts with both their family and their friends
when trying to find parking. If the student doesn’t have our app, it is much harder to give their
family and friends a definitive answer on where they can park. If the student had our app, they
could easily tell their friends and family where the closets open spot is and also reserve them a
spot so that it stays open until they arrive.
Borough of State College The flow model for the Borough shows the interactions that the parking manager
(working on behalf of the Borough Council) has with various people and organizations in the
execution of his responsibilities. He must interact with his Parking Enforcement Officers, the
State College and Penn State Police Departments, the Borough Council, and naturally the people
who use the services that his department provides.
Penn State Auxiliary Police The flow model for the Auxiliary Police shows how officers interact with the people
attending events. They need to direct traffic flow in order to reduce traffic congestion, and help
people make it to their events on time. It also describes their responsibilities to make
accommodations for handicapped spectators, and VIPs, each of which requires a different
approach. The flow model also shows the constant link between Auxiliary Police and
Emergency Response crews in order to maintain a safe, orderly environment.
40
Explanation of Cultural Models
Student The cultural model for the student show the relationship between the student, their
relatives and associates, and parking attendants (whether they are Parking Enforcement Officers
or Auxiliary Police Officers). The model places its focus on the economic aspects of these
relationships.
Borough of State College The cultural model describes the relationship between personnel who fall under the
Borough’s authority. The Borough has a responsibility to public safety, and as a result the
parking system is implemented, and enforcement is necessary. The parking manager needs to
coordinate between many people, and acts as a liaison between the Borough and Parking
Enforcement Officers. The model also shows that the parking manager must go to the Borough
Council to address some issues. The Parking Enforcement Officers act of behalf of the Parking
Manager, and ensure that the Parking facilities are not abused.
Penn State Auxiliary Police The Auxiliary Police cultural model describes the relationship between the Auxiliary
Police, the people attending various events, and emergency response services such as Emergency
Medical Technicians, firemen, and State College police. There is a working relationship
between each with the aim of public safety.
41
Explanation of Sequence Models
Student The Sequence Model for the student shows a general chronology of what might occur
when the student has a need to park in town or near a large event. For students attending events
or parking in town, they need to find a spot to leave their vehicle until they return. This
sometimes necessitates an interaction with some type of parking personnel, whether they are
Auxiliary Police, or State College Parking Enforcement Officers.
Borough of State College The Sequence Model for the Borough shows the chain of events that occur in the parking
process. The population density requires special parking arrangements, which caused the
Borough to create permanent parking accommodations. The model also shows the enforcement
aspect of the parking system, using the example of an individual who has let their meter expire
before leaving the parking space.
Penn State Auxiliary Police The Sequence Model shows the chronological order of events that occur when they are
required to conduct traffic management. The goal is to maintain a safe and orderly environment,
and large events create the need to manage traffic to maintain public safety. They plan the routes
and create personnel assignments based on the type of event, ensure that personnel arrive at their
assigned locations, set up any necessary changes to road access (one way, pass access etc.), and
finally direct traffic and handle any situations that arise throughout the day.
42
Explanation of Physical Models
Student The Physical Model for the student shows the locations, objects, and obstacles that a
student encounters on their trip to a football game or other large event. They must commute
from their residence, negotiate traffic, and interact with one or more people managing traffic and
parking. They also must park, gain entry to the event, and find their seat (hopefully before the
event begins).
Borough of State College The Physical Model for the Borough shows a possible route of a driver using the
Borough’s parking services. They commute from their residence to a destination in town. Given
the population density, the commuter has to deal with the challenge of finding a parking spot
within a reasonable distance of their destination. They will either use metered parking spot, or
get a ticket from the booth at the parking garage, which they pay at the time of their departure.
Penn State Auxiliary Police The Physical Model describes the general idea of their traffic management responsibility.
In order to maintain an orderly environment, and keep traffic congestion to a minimum, the
Officers have to set up special routes for incoming and outgoing traffic, and also for certain pass
holders. They do this by planning the routes ahead of time according to the event they are
manning. They then must direct traffic to the proper locations according to the type of pass that
each vehicle holds.
43
Explanation of Artifact Models
Student The student’s job is to get to campus regardless of the transportation method. That is why
the artifacts the student would use in order to get to campus would be any means of
transportation including: their car, the bus, or a cab. In the case that a student would have a
parking pass for on campus parking, she would have the additional artifact of a parking pass and
that is all. However, if the student did not have a parking pass, possible artifacts created in
parking on campus would be garage tickets which she must pay, parking tickets in case she
violates parking laws, or a bus pass if she must use the bus.
Borough of State College The Artifact Model for the State College Borough describes the equipment and facilities
used in order to provide parking accommodations for State College residents. Parking meters
and parking garages provide the physical locations to park. In order to prevent abuse of the
system, parking enforcement is necessary. To meet these needs, they employ handheld ticketing
devices. They also utilize a vehicle-mounted camera with license-plate recognition technology,
and the information is cross-references with a database containing vehicle information, including
the identification of vehicles that have outstanding tickets requiring payment.
Penn State Auxiliary Police The Auxiliary Police are limited in what artifacts appear in their job because of the
mobility required in their work. In order to conduct their main job of directing parking lot traffic,
they make traffic control artifacts such as one way streets and pass holder specific streets in order
to make the flow of cars move in an efficient manner as they see fit. Other traffic control artifacts
include their uniform and whistle which allow them to be noticed as the parking traffic
authorities. The Auxiliary police also have Emergency artifacts which are a radio and a cell
phone. The cell phone is to call in if there is something that occurs that cannot be immediately
handled by them, and the radio is in the case that the cell phone lines go down during games and
they still need to get in contact with someone else.
44
Consolidated Contextual Diagrams and Explanations
Consolidated Flow Model
Student -Individual who attends the university
-Drives in state college
-Pays for parking in state college
Parking Meter -People insert money to pay for parking
Friends -ask student to help find parking
Parking Attendant
-tells drivers where to park - gives tickets to illegally parked cars
Family -Communicates with their student about parking arrangements
Auxiliary Policemen -direct traffic during big events
-give drivers directions to their lots
-show people who need special accommodations where to go Special
Accommodations -people such as handicapped and VIP’s who need to find special parking
Emergency Crews
-present during large events for emergencies
Drivers -trying to park before an event -may not be knowledgeable of the area
Parking Manager -coordinates events -handles issue with public
parking
Public Enforcement Officer
-polices public parking venues -administers parking tickets -prepares meters for events -scans cars
Police Department -blocks off roads for events
Borough Council -approves events in State
College
People Using Public Parking
-pays for parking
45
Consolidated Cultural Model
Burough Council: Schedules student events. Restriction: Must act in the best
interest of the student populaiton
Parking Manager: Coordinates campus events and assits with parking situations. Restriction: Must go through the council
to get ideas approved.
Public Enforcement Officer: Checks meters for campus events and distributes
parking tickets. Resriction: Must call towing company if a car does not leave
the venue.
Student/Driver: Must obtain cheap and convient parking. Restriction: Has no authority and must also have a calm
attitude when dealing with higher the heirarchy scale.
Auxillary Police: Ensures that traffic flows smoothly in a assigned area. Restriction: Must cooperate with
emergency crew.
Emergency Crew: Helps assist Auxillary police in dire situations. Restriciton: Must cooperate with Auxillary police.
46
Consolidated Physical Model
Street Parking
Driver needs a street-side parking spot
Parking Garage
Driver needs to park in the garage for a long period of time
Borough controls and inspects both
Borough
Driver wants to go to the Penn State football game
Parking Lot Red
Auxiliary Police
One Way Street
Street only for Parking Lot
Orange
Auxiliary Police
Parking Lot Orange
Parking Lot Blue
Receive parking instructions from Auxiliary Police
Walk to Ticket Booth
Ticket Booth Stadium
Find Seats
47
Explanation of Consolidated Flow Model The consolidated flow model is a great way to take a look at how all of the different
stakeholders are connected to one another. All of the different aspects of each flow model are put
into one large flow model with lines connecting them to each other based on how they all relate.
Notice how the auxiliary police officer affects the student, the student’s family and the student’s
friends directly. This is because when they are all trying to get to their parking spot for a large
event and when they need help find their spot they will be able to talk to the auxiliary police to
get directions. Also notice how the parking manager for the borough indirectly affects these
groups as well because the parking manger is the one giving orders to the auxiliary police about
where to send people for parking. Also notice how the emergency crews affect a lot of people
from the students flow model. The emergency crews get help from the auxiliary police to move
as quickly as possible to get to the students, families, drivers, and other fans who need help with
an emergency. The consolidated flow model, as you can see, is a great way to take a look at all
aspects of the stakeholders and how the connect to each other.
Explanation of Consolidated Cultural Model The consolidated cultural model not only to shows the different values and restrictions
placed on each position concerning a scenario, but it also gives the viewer a chance to see how
the different positions are seen from a hierarchical viewpoint. You can see how even the highest
position with the most authority in this diagram, the Borough Council, are limited in their
decision making process by the other group’s values and therefore can never just act on their
own behalf for decisions that only help their own well-being. So, even though each group might
have their own values that guide the actions and decisions that they partake in, they are all
interconnected culturally because ultimately the actions that they make must benefit each group
equally. In this system, each group has roughly the same goal that they are trying to accomplish
which is to support the driver in his decisions on how he may find parking at certain intervals in
time.
48
Explanation of Consolidated Physical Model A consolidated physical model shows physically how each of the stakeholders comes into
contact with each other. This consolidated physical model shows a student stakeholder on her
way to the football game, and also how she comes in contact with the other two stakeholders, the
Borough and the Auxiliary Police. At first, the student needs a parking spot downtown so she
first parks at a street-side parking area. Then she realized she needed to stay downtown for a long
period of time so she decided to re-park in a parking garage. Both of these parking areas are
controlled and inspected by the Borough parking office. After she was finished downtown, she
started to go to the football game where she bought a parking spot in the orange parking lot. She
drove down a one way street and was directed to turn onto an orange parking pass only street by
an auxiliary police officer. When she arrived at the orange parking lot, another auxiliary police
officer pointed her to her parking spot. Both the one way street and the orange parking pass only
streets were made by the auxiliary police to make traffic flow as efficient as possible. After
parking, the student went to the ticket booth and then entered the football stadium.
49
Mock-Up Comparison
Mock-Up 1
Mock-up one is an app that is designed to run on an android based phone. The app is
fairly general with quick access to all of the features. While mock-up 2 and 3 has multiple
features for a wide range of abilities, mock-up 1 is simplistic in design. Also, unlike mock-up 2,
mock-up 1 gives the user the ability to choose different payment options such as whether the user
wants to use a Visa or a MasterCard. This mock-up also has a spot for local business owners to
put their ads on the app.
Mock-Up 2
Mock-up 2 is an app designed for the iPhone platform. With this version of ParkEZ, the
user has the ability to find information about local restaurants. This includes their contact
information, perks for using ParkEZ with their restaurant, and general information. For lot
information, mock-up 2 has diagrams made out for each of the parking spots, highlighting open
spaces. Also, unlike mock-up 1, mock-up 2 gives the user the ability to reserve parking spots for
future dates.
Mock-Up 3
Mock-up 3 is a website based parking application for computers. The difference between
mock-up 3 and the other two mock-ups is the in-depth payment system. The user can choose
between credit, debit, PayPal, or using their ParkEZ account. The ParkEZ account, which is only
on mock-up 3, works as a credit system, similar to EZ-pass. Another feature that Mock-up 3
offers is the ability to get text message notifications that let the user know that an upcoming
reservation is about to begin or if the time slot for a space they are currently using is about to
end. The user can also select how far ahead of time their notification will be sent. This mock-up
also has a preferences page where the user can customize the functionality to their needs. They
can select 5 favorite locations where they park on a regular basis. There is also a function that
allows the user to search for spots within a specified radius from their location.
50
Mock-Up Selection
Table 1 - Comparison of Each Mock-Up Mock-up 1 Mock-up 2 Mock-up 3
Display Features Overhead view of the
parking lots,
advertisements, search
bars
Parking lot diagrams,
advertisements, search
View map of spots
using Google maps,
Google earth, street
view,
Functionality Finds parking garages,
displays distance to
lots, uses GPS to
locate position of
person and lot, how
many lots are
available within the
vicinity
Uses GPS to find
available parking
lots/spaces,
reservation function,
add to calendar
function
Search all spots or
open spots within a
user-specified
distance, current and
future reservations,
use of different types
of maps
Design base Android iPhone Website
Special Options Payment options Restaurant info, future
reservations
Search spots within a
certain distance of
destination, three map
viewing options
Why we choose mock-up 3:
• Because a user can access this with anything that has internet connection
• Most features
• Can be easily navigated
• No need for installation
• The apps aren’t as efficient as the web-based one
• Can be accessed in many locations
• Easier to advertise local business
• Appeals to a larger audience
• Can link supporting advertisers websites to main homepage
51
• You can link all of the servers to one home-based server
• Can set up and easy questionnaire for consumer feedback
• Can use Google earth to show a 3D model of your parking spot
52
Mock-Up 1 1. Screen 1 shows the app menu for the android phone. This is where the user will enter the
ParkEZ app.
2. Screen 2 is the Title Screen for ParkEZ. This screen acts as the starting point for the
users’ search.
3. Screen 3 is the lot selection screen which gives the user the option to either select the lot
they want to park in or, if they don’t see a specific lot they are looking for, start a specific
lot search.
4. Screen 4 displays a map that gives both the users’ location and the location of the lot they
have chosen. On this screen the user will have the option to either get directions to the lot
or reserve a spot in the garage.
5. Screen 5 is the screen that allows the user to search for a specific lot or garage they are
looking for.
6. Screen 6 is the price confirmation screen which will display the cost to reserve a spot in
the garage. By clicking the pay now button on this screen the user will agree to the cost
and proceed to the payment screen.
7. Screen 7 is the payment screen which allows the user to choose to pay using either a Visa
or a MasterCard. Once the user has chosen the payment type, they will fill in their card
information and continue to the final page.
8. Screen 8 is the payment confirmation screen. This screen will confirm to the user that
their payment has been submitted and they are now free to park in that garage. Once the
user has read the confirmation page, they will use the “exit ParkEZ” button to exit the
app.
9. Screen 9 is the home screen of the Android phone which is where the exit button will
take the user when they have completed their transaction.
53
1. App Selection Screen
54
2. Title Screen
55
3. Lot Selection
56
4. Map Screen
57
5. Lot Search Screen
58
6. Price Confirmation Screen
59
7. Payment Screen
60
8. Payment Confirmation Screen
61
9. Android Home Screen
62
Mock-Up 2 1. Start-up/loading screen while the app load up
2. Menu Screen with links to:
1. Closest spot
2. Search for a spot
3. Reserve a spot
4. Restaurants
5. The ParkEZ web site
3. After clicking Closest spot, the GPS alert pop up opens up
4. After clicking continue, the GPS opens around the user and highlights all the close
Parking lots
5. The lot info screen shows all the information on the lot including: number of open spots
and distance from current location. It has a diagram for the lot, highlighting the open
spots
6. The Search screen has a search function to manually type in a particular parking lot name
7. Reserve a spot in the future by using the drop down menus for the different date and
location fields
8. The Restaurants screen shows the restaurants that are connected with ParkEZ
9. The Restaurant info screen shows the contact info of the restaurant, the perks for ParkEZ,
and some general information about the restaurant.
63
1. Startup/Loading Screen
64
2. Menu Screen
65
3. GPS Alert Screen
66
4. GPS Screen
67
5. Parking Lot Information Screen
68
6. Search Screen
69
7. Reserve a Spot Screen
70
8. Restaurant Screen
71
9. Restaurant Information
72
Mock-Up 3 1. When Do You Need to Park?
2. Later Date
3. Find a Spot
4. Map
5. Street View
6. Verification
7. Confirmation
8. Preferences
73
1. When Do You Need to Park?
74
2. Later Date
75
3. Find a Spot
76
4. Map
77
5. Street View
78
6. Verification
79
7. Confirmation
80
8. Preferences
81
Revised Mock-Up 3 Screen 1: When Do You Need to Park?
• User selects option based on when they need to park • Here, our user wants to make a reservation at a future date
Screen 2: Reservation Date & Time
• User indicates when they need to make their reservation • Please note that the dates for the calendar boxes are fixed for the editor we used and
could not be edited to reflect a time frame other than “March 2009”
Screen 3: Parking Spot Search
• User enters their destination address • User indicates a desired maximum distance between their parking spot and destination • Viewing options available • User can also opt to search for parking near bus routes if desired parking is unavailable
Screen 4: Search Results
• Indicates available parking based on user requirements • User can click the map or enter the spot ID to bring up more information about that spot
Screen 5: Parking Spot Information
• Displays detailed spot information including a physical image of the spot • Parking rate and spot availability included • User can reserve the spot or search for another
Screen 6: Verification
• Re-displays the spot information for the user to review before confirming their reservation
• Displayed information includes all parking information, parking rate, and total cost for the reservation
Screen 7: Confirmation
• Displays a confirmation number for the user, as well as a contact number for customer service
Screen 8: Preferences
• This screen is accessible to the user at any point through the toolbar at the top of the page
82
• The screen provides frequent users with the option of streamlining their experience by having user-defined inputs automatically inserted into the appropriate fields
• Allows user the choice to receive text-message notification of reservation start and ending times
• Text notification feature helps to prevent spots from being occupied beyond their reserved time slots
83
Screen 1: When Do You Need to Park?
84
Screen 2: Reservation Date & Time
85
Screen 3: Parking Spot Search
86
Screen 4: Search Results
87
Screen 5: Parking Spot Information
88
Screen 6: Verification
89
Screen 7: Confirmation
90
Screen 8: Preferences
91
IT Infrastructure Diagram
PC
-starting point for the user
User uses an internet browser which runs on their pc and is connected to the internet through either Ethernet cables of Wi-Fi.
Park EZ Website
-where user can get access to the data base of parking garages and metered parking spots
-uses payment software to allow customers to pay for reserved spots ahead of time
-allows the user access to maps for navigation directions from their current location to the parking garage of their choice
Parking Garage Internet Routers
-used to communicate information from the internet website to the parking garage ticketing machines and occupancy counter.
Parking Meter Internet Routers
-used to communicate information from the internet website to the parking meters and meter timers.
Information is carried from the website to routers through internet cables
Information is carried from the website to routers through internet cables
Timed Parking Meter
-allows the user to either pay for parking at the meter or pay online
-shows how much time the user has left to park there before they must pay more money
Garage Ticketing Machine
-contains the occupancy counter for the garage and relays the information back to the router
-this is where the user picks up their ticket for the parking garage so that they can pay for the parking or pick up their already paid for
reserved ticket
The information from web to ticketing machine and back is communicated through Wi-Fi
The information from web to meter and back is communicated through Wi-Fi
92
IT Infrastructure Explanation The IT Infrastructure Model is a very useful tool to get an overall look at how our app
will work. It explains how the information will move throughout the program and includes the
different types of hardware, software, databases, and information. The PC is the main starting
point for a user who is using the app. The app will be website based and will contain databases
that show the different garages in the area and how many spots are left in them. Once the user
decides to reserve a spot, the information will flow through internet cables to the routers at either
the parking garage or in the parking meters on the street. The router will then transfer the
information via Wi-Fi to either the ticketing machine or the parking meter. The information not
only flows to the parking garages and parking meters but it also goes in the opposite direction.
When a person doesn’t use the app and goes straight to the parking garage or open parking
meter, the information has to be sent to the website database so that it can update and show that
the spot has been taken. The information flows the same way as it does when it goes to the
garage or meter but in reverse. It starts in the ticketing machine or meter, uses Wi-Fi to connect
to the router which sends the information through the internet cables to the website which shows
the user that the spot has already been filled.