apetito Plated Meals System

delicious meals for patients and a smarter

service for you

Welcome to our new plated meals system

At apetito we’re proud to introduce our new plated meals system, a flexible offering that gives your patients an à la carte dining experience, reduces wastage and delivers significant cost savings.

helping you bring premium hospital catering to your patients

Fish Pie Smoked haddock and white fish cooked in a white sauce, topped

with sauté potatoes, served with mashed potato, carrots

and green beans

reduce wastageDuring these times of austerity and government spending cuts, running an efficient service is more important than ever before. That’s why we’ve developed a new range of plated meals to complement our multi-portion bulk system.

By storing food at ward level, the service enables you to quickly regenerate meals and for your patients to order closer to meal times, so they are unlikely to have been discharged before the meal arrives. The result? Delicious dishes your patients will enjoy, reduced wastage and a leaner, more cost-effective service for you.

improve ward efficiencyThe simple-to-operate system eliminates room for error, ensuring your patients receive a hot, tasty and well-presented meal every time. Developed for acute hospital settings where stays are typically around three days, the individual portioned meals mean you only cook exactly what’s required.

Not only does this alleviate the need for complex menu collation and the picking and packing associated with a bulk system, but it can deliver significant labour savings, while the short time from order to service enables you to provide a flexible service to your patients.

enhance recoveryFood plays a key role in aiding patient recovery, making it vital they can receive the meal of their choice. On high turnaround wards such as Maternity and Admissions, patients have often been transferred to another ward before their meal arrives. This means that the next patient is offered a meal they have not ordered, and may go to waste as a result.

The new plated meals system from apetito offers the perfect solution to this problem. Our dishes are specially designed to give you excellent results in a minimum amount of time, so patients can select their own meal.

“ We’re passionate about delivering delicious food. Our new plated meals system is a perfect way to serve tasty and perfectly presented meals, every time. It means your patients can enjoy hot, nutritious meals complete with an à la carte dining experience they’ll love.”

Phil Rimmer Head Development Chef apetito

For wards such as oncology where appetites can be affected by treatment, our plated meals can also provide an ideal, on-demand, out-of-hours mealtime solution, so patients can order what they feel like, when they feel hungry.

our trials have shown with the apetito plated system, a ward of 28 patients can be fed in just 35 minutes

How the system works

Warm china plates for a restaurant-style experience

Unlike our competitors, whose meals are often served on a plastic liner, the great benefit of our new service is that it enables patients to enjoy tasty, nutritious meals on warmed china plates, just as they would at home or in a restaurant.

It’s not just the china plate that creates a restaurant-style experience, however. Every meal in our new range has been created by award-winning Head Chef, Phil Rimmer, so your patients can expect delicious flavours whatever, and whenever, they order.

Ready to serve in as little as 5 minutes

Our innovative upside-down cooking method and compartmentalised PET trays make sure each meal is well-presented every time. All you need to do is remove the film, turn over the plate and in minutes you’ll have an attractive meal that’s ready to serve.

A plateful of flavour

The use of our china plate and specially designed meal tray ensures excellent presentation and encourages patients to eat. The plate has been designed to conduct and distribute heat evenly for optimum cooking results. The cooking method gently steams the vegetables, retaining great colours and an al dente texture.

introducing a new, flexible meals system

LEFT Sausage & Mash

Two plump sausages in onion gravy served with

mashed potato and peas

turn mealtime on its head - in five easy steps

step 1Remove selected meal from freezer

step 2Remove film, select your china plate and place on top of the tray

step 3Turn over the tray and plate

step 4Cook using your preferred method of regeneration

step 5Remove the tray to reveal a perfectly presented meal on a warmed plate

unlike our competitors, we’ve sourced plates that are specifically designed to conduct and distribute heat evenly for optimum cooking results and maximum enjoyment

A meal for every mood

We currently offer 20 main meal choices and a selection of tempting hot desserts. Our attractively designed à la carte menus enable patients to select from traditional favourites such as Roast Beef & Gravy and Shepherds Pie right through to contemporary classics like Spicy Bean Casserole and Sweet & Sour Chicken. And we’re not stopping there either; our team is committed to continuously finding ways to improve and expand the range.

Meeting dietary needs

As well as being nutritionally balanced to aid patient recovery, our meals meet Health of the Nation Guidelines, Dietitian’s Toolkit and CQC Standards and are suitable for many special diets. This includes diabetic, gluten free, vegetarian and energy dense. We also offer a selection of Healthier Choice options.

New plated meals range

choose from a wide range of delicious dishesWe understand that your patients are individuals, which is why we offer a delicious range of meals to suit every taste.

BELOW All Day Breakfast

Pork sausage, back bacon rasher and omelette, served with baked beans and crispy diced potatoes

Bread & Butter Pudding with Custard

“ Our à la carte menu has been specially designed to provide patients with more choice. In our experience, the ability to order closer to mealtimes and to receive the meal of your choice ensures reduced wastage and enhanced rates of recovery.”

Sue Baic MSc RD Consultant Dietitian

Roast Chicken Breast with Stuffing Served with roast potatoes,

green beans, carrots and gravy.

Printed menus with your hospital’s branding are

available for use on wards

your patients can choose restaurant-style service in the hospital ward

eat better, feel better

Our customer service

serving up all the support you needAt apetito, we’re committed to delivering excellent customer service, without exception. We understand that meeting patient needs and ensuring maximum cost-efficiency is a difficult balancing act, so we do everything we can to make your job that little bit easier. This means providing support from the outset – and being there for you every step of the way.

Setting up your new service

When you choose our plated meals system, we will prepare a clear plan for setting up your service and supporting you and your patients. You will be assigned a dedicated Training and Operations Manager, who will meet you and your staff to explain how everything works.

Getting you started

We want to ensure your move to apetito is a smooth one. So for the first few days, we will be on site to monitor the service, ensuring everything runs smoothly and pinpointing any further help you may need.

From using the regeneration equipment, to achieving that perfect meal presentation, our team will make sure everyone at ward level understands the system.

Continuous support and development

You’re never alone with apetito. Every member of our team is committed to offering you support whenever you need it. This means establishing an open relationship from day one, listening to your views, sharing best practice and continuously seeking to enhance your service. If you ever need any support or help, all you need to do is pick up the phone or drop us an email.

A business you can count on

When selecting a food and catering partner, you need to know the company has the strength required to continue satisfying your requirements over the long term. As a vertically integrated global leader with over ¤700 million turnover worldwide and more than 1,200 UK staff, we pursue a philosophy of ongoing investment to continually grow our market share. This means we have the resources and resilience to provide the services you need today, tomorrow and for years to come.

“ We do our utmost to provide you with quality products and a world-class service. And if you don’t always receive the very best from us, we’ll listen to your feedback and act quickly to make sure you’re completely satisfied.”

Emma Lloyd Team Leader Customer Relations

Regeneration methods

providing the very best regeneration systems for your wardsWe appreciate the need to provide catering systems which are flexible enough to meet the needs of various ward environments.

That’s why when it comes to our plated meals apetito offer a range of different regeneration options.

By partnering with several equipment suppliers we are able to provide a regeneration method which meets the needs of each ward – be it large or small, emergency admissions or short stay.

To discover the best solution for you, we suggest that you arrange a meeting with a member of our Healthcare Team who will be happy to visit your site and discuss your specific requirements. Our regeneration options include:

iWave

The iWave is ideal for wards with a particularly high patient turnaround and for on-demand dining. The built-in barcode scanner and temperature probe ensure that every meal is cooked to the highest standard in just 5-7 minutes.

Falcon

The Falcon oven will enable meals to be served within one hour of ordering. The oven, which is digitally programmed, holds up to 10 meals offering a simple-to-operate catering solution which provides optimum results every time.

LEFTLamb Hotpot

Tender lamb pieces in sauce topped with sauté potatoes,

served with mashed potatoes, and a mix of peas, swede and carrots

BELOWShepherds Pie

Traditional mashed potato topped pie served with

peas and carrots

“I introduced the service across two 28-bed general

surgical wards, with impressive results. The system is consistent

and meals look and taste fantastic. With just two hostesses working

together to create a streamlined service, food wastage was reduced between 8-10%,

with projected labour savings in the region of £100,000 a year in a 200 bed site. The newly

added flexibility of using Falcon ovens can only improve a great system – try it for yourself!”

Billy Cunningham NHS Catering Strategist

National Business Award for customer focus.Last year, apetito was awarded a National Business Award for Customer Focus. This was given in recognition of our continued dedication to service, innovation and quality. We are extremely proud of this achievement, and believe that our new plated meals system is another step in providing our customers with the best products and service possible.

experience the benefits of our plated meals system for yourself

www.apetito.co.uk

To see how apetito’s plated meals system can benefit you and your patients, why not book a Taste Test? We can come to your premises to show you and your staff just how delicious and enticing our food can be. To book your free Taste Test or to find out more about how our system can bring a restaurant-inspired dining experience to your ward:Call: 01225 756071email: platedmeals@apetito.co.uk visit: www.apetito.co.uk/platedmeals

BELOWVegetable Curry

Spicy vegetable and quorn curry served with yellow rice and an

onion bhaji

introducingthe new apetito plated meals system

Front cover image: Meatballs and Pasta

This brochure provides general information about our products and services. You should always seek further advice on any particular issue or requirement you might have. While we make every effort to ensure the accuracy of the information contained in this brochure, we do not accept any responsibility for any inaccuracies or errors which might be contained in it.

apetito Ltd. Canal Road, Trowbridge, Wiltshire, BA14 8RJT. 01225 756071 F. 01225 777084 www.apetito.co.uk

Launched over 50 years ago, apetito is a global organisation that leads the way in quality frozen food and catering solutions.

Our market-leading position is a result of our advanced catering systems, online services, accredited on site laboratories, continual innovation, and ability to adapt to your individual needs. We’re also proud that our hard work, commitment and continual innovation has been recognised in awards year after year.

So, whatever your requirements, you can trust apetito to deliver the perfect blend of quality, flavour, price and service.

Winning awards year after year

2005The Queen’s Award for Enterprise

– Innovation2006

PWC West of England Business of the Year2007

FDF Community Partnership Awards2008

National Business Awards National Finalists & Regional Winners –

Innovation & Corporate Social Responsibility 2009

Franchise Marketing AwardsBig Tick – Business in the Community, Talent Award

National Business Awards South – Customer Focus

2010RoSPA – Gold Award for Occupational

Health & SafetyCraft Guild of Chefs Award – Phil Rimmer,

Development Chef of the YearCatey – Sustainable Business Award

National Business Award – Customer FocusFood Manufacturing Excellence Awards –

Company of the Year & Food Manufacturer of the Year2011

RoSPA – Gold Award for Occupational Health & Safety

National Business Award Finalist – InnovationNational Business of the Year – Finalists

why choose apetito?