DELHI METRO

23rd November 2010

Submitted to

Dr. Manoj Kumar Srivastava

Mishra A S – 11

Karthik Raja A P A – 45

Madhuri Gauba – 50

Abha Maheshwari – 51

Manpreet Singh Sumra – 55

agenda The Metro Project - An

Overview Operational Excellence

The Success Mantra Learnings

times ahead

The Metro Project – An Overview Planning started in 1984 Started implementation in 1998 Implementation in 4 phases till 2021 Started as Corporation

(Not Public Ltd)

Project Highlights

Phase No. of lines

Length (km)

Elevated length (km)

Underground section

(km)

At grade length (km)

No. of stations

Phase I 3 65.10 47.43 13.17 4.50 59

Phase II 15 128.06 94.13 29.83 4.10 81

Phase III 11 112.17 NA NA NA NA

Phase IV 8 108.50 NA NA NA NA

Details of the Delhi Metro Network (as on March 31, 2010)Source: Delhi Metro Rail Corporation

Corporate Culture at DMRC

Dedication & Commitment to corporate mission Integrity Punctuality Targets are most sacrosanct Lean and Effective Professional Attitude No Inconvenience/endanger to citizens Ecological and Environment Friendly Dignity in Performing Duty Customer Pro-activeness

Rolling Stock – New Initiatives

Ballast less tracks Low maintenance Low Vibration for passengers

Temperature control Higher maximum speed coaches Advanced braking system First 60 Coaches made in Korea, 180

made in BMEL, Blore

Technology Transfer

Commercial Operations

High ridership (creates high operational efficiency)

Modification in time table Rescheduling of maintenance Concurrent recruitment & training

operation & maintenance staff More trains in the long run

Commercialization of Project Commercial space for rent for fast food

stalls / other passenger requirements Corporate Product Advertising on Running

Trains Cineplex and shopping mall (on

development) IT Park in 6 hectares (on development) Grant for SEZ 2 million sq. ft. for retail, office & housing

(expected)

Passenger Convenience Facilities Token dispensing machines at busy

terminals AFTS – Automatic Fare Collection System Flap doors – with smart cards Escalators Convenient interchange to other modes Metro Citizen Forum – Familiarization of

facilities 24 hrs online customer care Personal assist for physically challenged

Feeder Buses

In sufficiency in co-ordination Congress – BJP Issues

120 Feeder busses CNG Busses Radio Taxi for

Metro Commuters

Safety Measures

ATP – Automatic Train Protection TETRA Radio Kits for communication

Lowest Jerking – World Class Advanced training on maintenance ISO

9001:2008

Security Measures

Dog Squads Strengthening bomb

disposal teams Additional door frame

metal detectors Dragon Lights – Search Lights Awareness to commuters – 32 lakh eyes

Unidentified objects Suspicious Persons Suspicious Activities

3000 Close Circuit Televisions

HR Management

Participative Discussion on day to day problems in weekly &

monthly meet– resolving of problems over the table ‘Competency Building’ – Time Management, Team

Building, Motivational techniques Delivering the best Implementation of 6th pay commission for CDA pay

scale, interim relief and revision for IDA pay scale Appreciation for devoted & dedicated performance

PG Dip in Metro Technology & Management

Better working conditions

High-tech cooling plants in tunnels Air conditioned work environment for

better Performance of engineers & workers Working of Tunnel Boring Machines

Ventilation fans for fresh air access Chiller plants for TBM (shaft & cutter

head tool)

Environment Concerns

First Rail proj. in world to apply for Carbon Credits.

Certified prevention of 90,000 tonne of CO2

UNFCCC – TUV NORD Saved 1,12,500 MW – Regenerative Braking Award from Ministry of Power

Energy efficient lighting in stations & tunnels Optimized air-conditioning Solar Energy in Parking Lots

Carbon credits help in funding as well

Success Mantra

Plan-Execute-Review-Expedite-Re plan….- Detailing & Planning (approx. 6 months)

- Tender (to pre-qualified parties; Sometimes Single party)

- All key dates mentioned in tender itself

- Provision of penalties if key dates are not met

- Standardization (e.g.: Station layout / design

- Milestones marked and monitored.- Decision making

- Empowerment to contractors

Targets- Safety, No inconvenience to commuters, No cost

and time overrun

Learnings…

Project Management Supply Chain Management Process & Capacity Design Location & Layout Design Service Design Schedule Management Work Fore & Organization

Tough Roads Ahead

Narrow Escapes

But I have promises to keep, And miles to go before I sleep,

- Robert Frost

Thank You

REFERANCES DMRC Director’s Report 2008-09 India Brand Equity Foundation

www.ibei.org Wikipedia Times of India Prof’s Case-let