DEKRA Arbeit Group Reaching aims together · Executive Search (Headhunt) Social Media & Networking...
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DEKRA Arbeit Group Reaching aims together
Transcript of DEKRA Arbeit Group Reaching aims together · Executive Search (Headhunt) Social Media & Networking...
DEKRA Arbeit Group Reaching aims together
DEKRA today
A leading international service provider
Head office in Stuttgart
Turnover 2.3 billion euros
Around 32,600 staff
in over 50 countries
12 strategic business units
for automotive, industrial and human resource services
A leading provider of temporary
and long-term employment
solutions
Training & recruitment
with one provider
PERSONNEL BUSINESS UNIT
DEKRA Bulgaria 2018
DEKRA Arbeit International
DEKRA Bulgaria 2018
Facts & Figures
Launch of
operations
2000
Establishment of DEKRA
Arbeit in Serbia and
establishment of DEKRA
Arbeit in Hungary
2005
Establishment of
DEKRA Arbeit in
Macedonia and
establishment of
DEKRA Arbeit in
Slovakia
2006
2007
Trade fairs, hospitality, rent
& drive units combined in
DEKRA Event & Logistic
Services GmbH;
establishment of DEKRA
Arbeit in Bosnia-
Herzegovina and in Spain
Establishment of
DEKRA Arbeit in
Montenegro
2010
Establishment of
DEKRA
Personaldienste
GmbH and DEKRA
Arbeit in Croatia
2004
Acquisition of Abakus
Kaufmännische Dienste
GmbH, now DEKRA
Commercial Services &
Engineering
2003
Establishment
of DEKRA Arbeit
GmbH
1998
Establishment of
DEKRA Arbeit in the
Czech Republic
2008
Establishment of
DEKRA Arbeit in
Turkey; Incon
Technische
Assistenz GmbH &
Co. KG taken over by
DEKRA CSE
2011
Establishment
of DEKRA
Arbeit in
Poland
2012
Takeover of
Fachpersonal
Kaiser GmbH
2013
2014
Takeover of
ZAP GmbH
2015
Establish-
ment of
DEKRA
Arbeit in
Switzerland
2017
Establishment of
DEKRA Arbeit in
Bulgaria
DEKRA Bulgaria 2018
Our Vision, Mission & Values
Our Vision
Just imagine a world where teamwork leads to success.
Working together. Supporting each other.
This is what we stand for and what we will continue to represent.
Our Mission
As a strong community, we bring together people and work.
Together. Collectively.
Our People Values
Humanity
Customer Orientation
Enetrpreneurship
Togetherness
Loyality
DEKRA Bulgaria 2018
DEKRA in BULGARIA
DEKRA is part of DEKRA Arbeit Grupe from Stuttgart,
Germany
Successful HR Consulting projects
Flawless record and satisfied clients
HIGHLIGHTS
HR Solutions for your business
DEKRA is present in Bulgaria since 2017
DEKRA Bulgaria 2018
Our services in brief
HR DEVELOPMENTPERMANENT PLACEMENTTEMPORARY EMPLOYMENT SURVEYS & RESERACHES
▪ Assessment Centre
▪ Organizational Climate & Employee
Satisfaction
▪ Organizational Culture & Development
▪ Organizational Design
▪ Outplacement
▪ Retention
▪ Coaching
▪ Customized Training Programs
▪ Recruitment and Selection of
personnel
▪ DEKRA Database of candidates
▪ Executive Search (Headhunt)
▪ Social Media & Networking
▪ Labour Market Survey
▪ Compensation & Benefits Survey
(Salary Survey)
▪ Labour Law & Labour Market
Consulting
▪ Mystery Shopping
▪ HR Administration
▪ Payroll
▪ Labor Law Compliance
▪ DEKRA HR.net application
DEKRA Bulgaria 2018
Temporary Employment
We assign quality and qualified personnel
We do all administrative, legal and accounting matters for you
We offer high level of flexibility in managing workforce
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Temporary Employment
WHAT IS TEMPORARY EMPLOYMENT?
DEKRA
WORKER CLIENT
A concept when DEKRA, as an employer, outsource
its EMPLOYEE (agency worker) to the CLIENT.
The agency and the client conclude а Services
Contract, while the agency and the worker sign an
Employment Contract after which the worker is
OUTSOURCED to the client.
Outsource
DEKRA Bulgaria 2018
▪ Season work
▪ Projects
▪ Business peaks
▪ Assistance to existing personnel
▪ Replacements (maternity leave, annual
and sick leaves, unpaid leave)
▪ Limited headcount
▪ Pre-selection of prospect workers
▪ Support of your HR department
▪ Online access to employees’ records and
business documentation
Temporary Employment
WHY TO USE TEMPORARY EMPLOYMENT?
DEKRA Bulgaria 2018
WHAT WE DO
▪ Concluding a Service Contract with the Client
▪ Concluding an Employment Contract with the worker
▪ Registration of the worker at the State Employment Agency,
Health and Pension Funds
▪ Managing obligatory monthly and annual statements
▪ Wage calculation and payment
▪ Annual and sick leaves
▪ Bank fees for wage payments
▪ Issuing М1/2 forms for the workers
Temporary Employment
DEKRA Bulgaria 2018
▪ Saving on operational costs
▪ Increased productivity after employment
▪ Reallocation of costs for agency workers
▪ Reallocation of resources from the “Administrative” to “Specialized” sector
▪ Utilization of “imported “experience
▪ Engagement of AW - a successful response to market movements
▪ Agency workers do not replace existing employees
▪ Highlighted long-term benefits
▪ Access to DEKRA HR.net application
COMPANY BENEFITS
▪ Regular salary
▪ Report in the Employment Agency and Health Fund
▪ All rights of the Labor Law
▪ Unemployment - permanent employment
▪ Gaining work experience
▪ Access to labor market
▪ Return to the labor market
EMPLOYEE BENEFITS
BENEFITS
Temporary Employment
DEKRA Bulgaria 2018
Permanent Placement
An innovative concept tailored to long-term placement
Full-service recruitment tailored to your business
Professional and productive partnership
Comprehensive and intensive support from our
staff
DEKRA Bulgaria 2018
RECRUITMENT AND SELECTION
RECRUITMENT – SOURCING CANDIDATES
The recruitment process involves locating and attracting individuals to fill in vacancies in the most cost efficient way. The process of
personnel recruitment depends on the position level as well as the availability of that position in the labor market. In order to locate the most suitable
candidate, we use all available sources:
DEKRA database of candidates
Our database is heterogeneous and, depending on client`s
needs, we have access to the most appropriate candidates
for the required positions.
DEKRA website advertisement
This service includes preparation of an advertisement, based
on the job description and based on the requirements of the
client, as well as advertising the job vacancy on our website
www.dekra-arbeit.bg
Direct search “Head Hunt”
Direct search incorporates selection of highly qualified
personnel with certain skill set and background.
Social Media & Networking
In order to provide the most appropriate candidates who meet
the Client needs, DEKRA uses the latest trends in sourcing
candidates including social networks and DEKRA professional
network.
Permanent Placement
DEKRA Bulgaria 2018
SELECTION
The selection of personnel is a process that begins after recruitment. The main purpose of this process is to find the candidate/s who best meets your
requirements applying variety of selection instruments and techniques.
Our selection process includes:
▪ Screening & Shortlisting
▪ Initial discussion with the shortlisted candidates about the position, the company profile, suitability, interest to pursue the opportunity etc.
▪ Psychometric testing to support the selection process by testing candidates' personality and intellectual efficiency.
▪ Behavioral interview including assessment of candidates’ past and current experience, competencies relevant for the job, motivation, values, work
case/scenario based on the selection criteria for the specific position/s.
▪ References check
Permanent Placement
RECRUITMENT AND SELECTION
DEKRA Bulgaria 2018
HR Development
Consultancy services customised to your business
Wide range of HR solutions
Long-standing partnership and support
Innovative and comprehensive approach
Successful projects and flawless record
DEKRA Bulgaria 2018
ASSESSMENT CENTRE
Psychological Assessment / Profiling
In depth insight of the employees potential helps the management to optimize the
human capital within the company. For this purpose, we use standardized
psychometric instruments that measure individual’s abilities and personal
traits relevant for successful execution of tasks and responsibilities.
The results obtained enable you more adequate setting to each employee as well
as delegating tasks or assigning positions to employees in accordance with their
abilities and personalities leading to increased effectiveness and efficiency.
HR Development
DEKRA Bulgaria 2018
Assessment of Competencies
Competence is a cluster of related abilities, commitments, knowledge, and skills
that enable a person to act effectively in a particular job.
Assessment of competences provides an accurate and objective approach to
predict the performance and the success of the personnel.
Depending on the nature and complexity of a particular position we create
competence model that encompasses a group of competences (usually 7-9
competences) required for specific jobs.
The number and the type of competences in the model depend, apart from the
nature and work complexity, also from the values and the organizational climate
in which work is proceeding. These estimates are made using the "Behavioral
Event Interviews" that focus on the thoughts and attitudes of candidates in
simulated work situations.
ASSESSMENT CENTRE
HR Development
DEKRA Bulgaria 2018
Assessment of Leadership Skills
Leaders drive the organizational success therefore, the assessment of their skills
is crucial for the company growth and development.
Our methodology utilizes techniques that enable us to identify the areas for
improvement and/or empowerment of the current leaders capacity.
Chief Executive Officer (CEO) Evaluations
Since the CEO role within the organization is crucial, our evaluation process
includes variety of techniques and methods in order to provide information about
the CEO strengths and areas of improvement as well as to provide further
recommendations through:
▪ CEO performance assessment
▪ Linkage of executive performance to the organization's goals
▪ CEO professional & personal development plan
▪ Recommendations for further education and training
HR Development
ASSESSMENT CENTRE
DEKRA Bulgaria 2018
ORGANISATIONAL CLIMATE & EMPLOYEE SATISFACTION
Knowing the organizational climate and employees job
satisfaction help companies in defining the possibilities for
improvement or change in certain segments within the
company or helps to determine the effect of the changes
already introduced.
The organizational climate and the job satisfaction are
measured by questionnaire, inventory or scalecomposed of a greater number of statements that describe
different aspects of the organization.
The results of the research are presented to the client in
the form of study (written report with numerical
indicators, graphs and interpretation of results) with
particular reference to potential negative trends in the
organization and proposal of corrective measures.
HR Consulting
DEKRA Bulgaria 2018
ORGANIZATIONAL CULTURE & DEVELOPMENT
One of the main responsibilities of managers is to create an
organizational culture that stimulates individual and
collective effort.
There is a strong link between organizational culture and
organizational performance.
A strong organizational culture can be a primary generator of
real motivation and commitment.
In a strong and cohesive culture, the organizations core
values are both intensely held and widely shared. This high
intensity of common beliefs makes it relatively easier to:
▪ draw consensus among employees
▪ build a focus on important goals and objectives
▪ reduce potential conflicts
▪ cultivate a learning environment
▪ lower staff turnover.
HR Development
DEKRA Bulgaria 2018
DEKRA applies a valid and useful model of measuring the
organizational culture containing four cultural traits:
▪ Adaptability - focusing on an organization’s ability of adapting
quickly to the signals from the external environment, including
customers and the marketplace.
▪ Mission – focusing on clear sense of purpose that defines long-term
directions.
▪ Involvement - focusing on developing, informing, involving
employees and getting them engaged.
▪ Consistency - Consistency examine whether your company have a
strong and cohesive internal culture.
HR Development
ORGANIZATIONAL CULTURE & DEVELOPMENT
DEKRA Bulgaria 2018
WHY TO USE THIS MODEL?
▪ One of the few culture tools that is based on a
model of organizational effectiveness and
performance.
▪ Uses organizational language.
▪ Is systematic and as such considers the multiple
organizational levers that influence culture.
▪ Can be tailored to align with your organizational
context.
HR Development
ORGANIZATIONAL CULTURE & DEVELOPMENT
DEKRA Bulgaria 2018
ORGANIZATIONAL DESIGN
Our Organizational Design Services include:
Corporate policies development
Policies and procedures provide a framework in which the organization
functions and at the same time define formal system of
relationships and tasks at all levels in the organization.
Based on DEKRA methodology, expertise and know how, we create
policies and procedures to improve company’s efficiency and
effectiveness.
Steps:
▪ Defining Code of conduct
▪ Designing framework of competences and responsibilities for each
position - Chart of Authority
▪ Creating Compensation & Benefits System
▪ Creating Performance Management System
HR Development
DEKRA Bulgaria 2018
Job design, assessment and mapping
By designing a formal system, DEKRA enables clients to
manage, coordinate and motivate employees to achieve long-term
company goals.
Steps:
▪ Mapping business processes
▪ Mapping job positions
▪ Designing job positions
▪ Mapping and fitting the executers on their positions and their
coordination within organizational matrix
HR Development
ORGANIZATIONAL DESIGN
DEKRA Bulgaria 2018
OUTPLACEMENT
Our outplacement support procedure has been designed to
facilitate the employment termination process due to downsizing,
redundancies, by providing timely and adequate transition
solutions to both employer and employee.
For the transition employees, our consultants provide a practical
and emotional support that is needed to help them move into a
new appropriate role as quickly as possible.
Our outplacement services include:
▪ Executive outplacement programs for senior managers and
executives
▪ Individual outplacement programs
▪ Job-search workshops where a number of staff are being laid
off
▪ Research and information services, including market
intelligence, business information etc.
▪ Networking
Our programs are tailored to the specific situation and can
be applied individually, as one-on-one coaching, or to a group, as
a group training / workshop.
HR Development
DEKRA Bulgaria 2018
The ability to attract, motivate, and retain employees has become
a key component in developing a sustainable competitive
advantage. Workforce trends indicate that our employees may not
remain in the company throughout their career. Therefore,
companies today must have strong retention mechanisms.
We create customized retention strategies that meet our
Clients specific needs ensuring that “high-potentials” and core
staff continue to be productive members of your company.
HR Development
RETENTION
DEKRA Bulgaria 2018
Through a variety of assessment tools, DEKRA can assess the
company needs including strengths and weaknesses of each
employee.
The aim of this service is to support the growth and development of the
company, increasing productivity and profitability, as well as cultivation
of people relation, leadership and management style and behavior.
Our coaching:
▪ uses a creative and collaborative approach in order to produce
solutions integrated into business strategies.
▪ is goal-oriented, with input from the organization and the
employee/s.
▪ is proactive to enhance effectiveness of high potential individuals.
▪ is integrative to improve leadership effectiveness and accelerate
new leaders’ value to an organization.
▪ is corrective to align valued employees with critical performance
goals.
HR Development
COACHING
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HR Development
CUSTOMIZED TRAINING PROGRAMS
Dekra training programs are tailored to Clients specific needs.
Our methods are based on interaction, multimedia and experiential
learning in order to develop new skills and tools for personal and
organizational development.
We offer a variety of training scenarios
DEKRA Bulgaria 2018
Methodology
The training is designed to be interactive with many
exercises, examples, role plays, questionnaires,
relevant and related to the participants.
The trainers use audio-visual approach and
individual and team based exercises.
Materials
For the purpose of the training, participants receive
hand-outs which consists of useful reminders and
materials appropriate for further use.
CUSTOMIZED TRAINING PROGRAMS
HR Development
DEKRA Bulgaria 2018
Labour Market Survey
We conduct labour market surveys aiming to obtain vital
information about the available workforce providing qualitative
and quantitative data about the market.
Compensation & Benefits Survey (Salary Surveys)
Salary survey is a standard method of finding out what other
organizations are paying for specific jobs or job classes.
In conjunction with other tools we use, the salary survey provide
useful information to attract, support and retain employees within the
context of the organizational plan and to set the compensation levels
in your organization. The survey results provide an insight into the
compensation and benefits within your area and industry including
useful benchmarking information for comparing salaries and
benefits.
We conduct the survey with numerous employers to determine
the pay levels and benefits for specific job categories and the
survey is conducted either by region, sector and/or job classification.
Surveys & Researches
DEKRA Bulgaria 2018
Labour Law & Labour Market Consulting
Today, every day HR operations within the company are
conditioned by a complex set of laws and regulations.
DEKRA continuously monitors changing conditions in the
labor law regulations, trends and workforce
movements in order to provide support services to
companies to grow further in sense of manpower by
removing the hurdles of the labour market.
Surveys & Researches
DEKRA Bulgaria 2018
MYSTERY SHOPPING
MISTERY SHOPPING is a market research method in
which the trained mystery shoppers are acting as potential
buyers of your services.
According to predefined criteria, they measure the quality
of the services and then, objectively and thoroughly, report
for their experience.
By applying this method, DEKRA enables clients to
develop existing standards and to raise the
satisfaction of customers/clients.
Surveys & Researches
DEKRA Bulgaria 2018
Mystery Shopping Steps:
▪ Defining processes
▪ Determining the number of "mystery shopping" visits
▪ Develop "time chart"
▪ Creating scenario / questionnaires
▪ Selection and training of "mystery shoppers"
▪ Field work: performing shopping/buying
▪ Field work: feedback
▪ Data analysis
▪ Reports
DEKRA HR.net application, Metrics module enables you complete
overview of the Mystery Shopping Projects
MYSTERY SHOPPING
Surveys & Researches
DEKRA Bulgaria 2018
Applying Mystery Shopping Results
▪ Control of the work on each site/location
▪ Identifying strong/weak sides of business
processes
▪ Establishing how clients/customers
position the company comparing to
competitors
Where is Mystery Shopping Conducted?
▪ Within your company
▪ Within companies you closely cooperate with
▪ Within competitive companies
MYSTERY SHOPPING
Surveys & Researches
DEKRA Bulgaria 2018
DEKRA in BULGARIA
DEKRA Bulgaria 2018
DEKRA Arbeit Bulgaria
Part of Dekra Arbeit Group
88, Bulgaria Blvd
1680 Sofia Bulgaria
Tel: +359 290 777 30
www.dekra-arbeit.bg
Thank you
DEKRA Bulgaria 2018
