Defense Supply Center Richmond Customer Requirements Analyzer ...
Transcript of Defense Supply Center Richmond Customer Requirements Analyzer ...
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Defense Supply Center Richmond
Customer Requirements Analyzer And Forecast Tool (CRAFT)
Information Briefing
April 16, 2003
Teresa W. Smith
Chief, Information Management Division
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Balancing Of Two Tasks
Improved SupportImproved Support
To The War FighterTo The War Fighter
ImplementImplement
TransformationTransformation
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Change Culture:Reactive Proactive
• Reactive• Unexpected Demand Spike• Breach ROP – Must Perform Within ALT• Unbalanced Workload – Crisis Management
• Proactive• Forecast• Collaboration with Suppliers and Customers• Shared Metrics
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• BSM Collaboration In Concept DemoManually IntensiveNot Worth It For 3-4% Of NSNsWhat About The Other 97+%?Take My Forecast As My Demand And Do
Order Fulfillment – “I Want My Part!”•Confusing What’s In Or Not In BSM•SPR Process Is Cumbersome•DLA Metrics Are Interesting, BUT Irrelevant
Customer Perspective
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CRAFT
CRM Tool Developed To:• Electronically Obtain, Analyze, Collaborate and Expedite
Service-Level Logistics Information and Needs• Determine Readiness Impactors – Capability To Peel Back
The Onion To Determine Specific Drivers• Respond To The Unique Needs Of Our Major Customers –
Connect Directly With Depot Production and Operational Requirements
• Leverage Portal Capability When Possible
We DO NOT Plan To Perform Forecasting FOR The Customer
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CRAFT
Focus:• Proactive: Collaborate on Customer’s Demand, Ensuring
Execution and Tracking For Within Lead-time and Outside Of Lead-time Customer Needs and Supportability Issues• Include Metrics To Measure Effectiveness• Supports BSM Demand Planning Concept
• Reactive: Heightened, Timely Visibility Of Current Readiness Drivers
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CRAFT
Proposal (Proactive):
Partner With A Single Customer To Prototype Capability
•Proposed Customer Is Hill AFB, A10
•Quarterly Forecasts, Up To 2 Years Out•Source: EPM, D035K
•Analyze Customer Demand Plans vs. Past Demands and DLA Supportability Posture
•Recommend Action Based On Logic/Levels•Conduct Supportability Analysis, Forecast As Surge
•Collaborate With Customers on an Exception Basis And Respond Accordingly (Forecast Adjustment (positive/negative))
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CRAFTProactive
Process & Report2. Additional
Requirements3. Negative Reqs4. No Impact
Legacy
Customer’s Demand
Plan
BSM
Receive Electronically from Customer
DLA Take
Action
DLA & Customer
Collaborate
Monitor Performance
Metrics
Customer
DLA
Customer
DLA
• Process is Recommended Quarterly• Dotted Line Box Indicates Components are Electronically Processed
Set Agreements / Determine
Methodologies
Within
Set Limits
OutsideSet Limits
Forward for Action
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SAM
•Model To Assess Overall Supportability of a NSN/Group of NSNs
•Projects Assets, Demands, And Inventory Over A Two Year Period
•30 Day Increments For The First 6 Months
•90 Day Increments For The Next 18 Months
•Projections On NSO And Replenishment Items Only•Input - NSNs Supplied By The User•Capability To Include Surges By Start/End Date – Qty Or Percentage•Datasource – DSS•Output – Excel
•Summary And Detail Data
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SAM
Assumptions:
•Future dues in will adhere to the lead time of record
•Current Contracts > 90 Days Past Due Will Be Cancelled
•Current Contracts 0 – 90 Days Past Due Will Deliver Within 45 Days Of The Current Date
•Current Purchase Requests Which Are Delinquent (For Award) Will Deliver (Today+45+PLT)
•Header Data From Source Remains Unchanged Over The Two-Year Projection Period
•Item Managers Will Take Action ROP Breaches
•SPRs/ONRRs Rqn’d At Support Date
•Forecasted Demand Based On Current Demand Rates
•SSC Used As Basis For Stockage Method
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CRAFT
Proposal (Reactive):
Identify and Electronically Connect To Service Data Sources To Gather Timely Information On DLA Parts That Are Current Readiness Impact Drivers
•Obtain WSMIS-RAM Data On A Recurring Basis (AF EDW)
•Analyze Data To Identify MICAP Requisitions For Increased Focus
•Provide Online Capability For Customer Teams, ESOC and Business Operations To Review, Segregate and Focus On Impactors
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CRAFTReactive
Check for DLA Managed Parts That
Are Impactors Due to AWP
DLAProcessing
DLA Take Action on
AWP Impactors
Air ForceData
MICAP and AWP
Data
DLA Take
Action
Identify• Single Downers• Double• Triple• Multiple (>3)
Monitor Performance
• File Can Be Received and Processed Daily• Dotted Line Box Indicates Components are Electronically Processed• DLA Action Requires Establishing Business AND Manual Processing to Expedite, Etc.
MICAPsAFManaged
Monitor Performance
MICAPsDLAManaged
Electronic
Transfer
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CRAFT
Benefits:
Proactive:• DLA Will Gain Customer Knowledge That Will Be Of Immediate
Benefit In the Legacy Environment and Can Be Capitalized Into BSM
• Information On Customer’s Total Demand Plan Will Enhance DLA’s Performance and Supportability
• Feedback On Customer Forecast Will Mature Forecasting
Reactive:• Information Will Result In Reduced MICAP Hours and Increased
Readiness• Eliminate Costly and Time-Consuming Manual Identification
Processes• Utilize Information To Automatically Report On DLA’s Impact
On Readiness By Weapon System
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CRAFT
CRAFT (Reactive)
•Includes:
• Link to WEBCATS And Detail Requisition Status
•PR and Contract Data
•Future Link to Supplier Team Tool (Identify Suppliers Impacting Readiness)
•Pursuing Connection To AF EDW Or MASS For Reactive Data Feed, Would Like To Expand To Navy And Army Systems
•Completed First Test EOM February 03
•Completed User-Requested Changes
•Final Test Underway, Production Target EOM April 2003
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CRAFT
CRAFT (Proactive)
•Continuing Development – Using Prototype Data, Still Working With Hill to Refine Datafeed
•Phase 1 Logic Development Complete- March 2003
•Test With CT And Hill AFB –April 2003
•Continue Development Efforts On Reports, Metrics, History, Additional User Requirements During Test Period
•Pursue Additional Service Adds (CCAD, NADEP NI)
•Meet With DSCC/DSCP (Visit Planned)
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Next Steps
April – August 2003
• Test With CT And Hill
•Implement Any Customer or User Identified Changes Or Additional Functionality’
•Analyze Results, Present Findings To DLA J3/J6/J8
CRAFT Expansion
•Add Additional Customers
•Provide Customer Request, Justification And Cost/Benefit Estimate to DLA HQ
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Future Options For CRAFT—Post BSM Implementation
• Capture Lessons Learned and Throw Away,
• Use As Extension/Add-On For Aviation Segment, or
• Enterprise Solution
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Summary
CRAFT Could Be :
• A Pathfinder for CRM
• A Maturation of Forecasting & Collaboration
• A Tool to ease BSM Rollout for Customers
• A Readiness Enhancer during Transition
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Backup Charts – Screen Shots
CRAFT
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