Cultivating security: Easy Steps to Decrease Risk for Small Organizations
Decrease Network Risk with Alert Management
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Transcript of Decrease Network Risk with Alert Management
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Cisco Confidential 1© 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Smart Net Total CareDecrease Network Risk with Alert Management
Presented by:
Gary Blandino
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Cisco Confidential 2© 2015 Cisco and/or its affiliates. All rights reserved.
Today’s Session Will Focus On:
Reducing network risk through
effective and efficient alert management
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Cisco Confidential 3© 2015 Cisco and/or its affiliates. All rights reserved.
How do you track and manage alerts today?
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Cisco Confidential 4© 2015 Cisco and/or its affiliates. All rights reserved.
Manual Alert Tracking Methods
One-off email
notifications
Discovery
through TAC
Cisco support
community
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Cisco Confidential 5© 2015 Cisco and/or its affiliates. All rights reserved.
Types of Alerts
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Cisco Confidential 6© 2015 Cisco and/or its affiliates. All rights reserved.
Challenges of Alert Management
Receiving too
many alerts
Identifying
impacted devicesPrioritizing
alerts
Dedicating too
many hours for alert
management
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Cisco Confidential 7© 2015 Cisco and/or its affiliates. All rights reserved.
Smart Net Total Care Delivers
Install Base Visibility Contract Status EOX Info & Details
Delta Reports Relevant Product Alerts Covered/Uncovered Devices
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Cisco Confidential 8© 2015 Cisco and/or its affiliates. All rights reserved.
Smart Net Total Care Portal
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Cisco Confidential 9© 2015 Cisco and/or its affiliates. All rights reserved.
Do you have a method for tracking PSIRT alerts?
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Cisco Confidential 10© 2015 Cisco and/or its affiliates. All rights reserved.
Prioritizing Alerts
Security vulnerabilities
Business impact
Equipment costs
Device location
Product lifecycles
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Cisco Confidential 11© 2015 Cisco and/or its affiliates. All rights reserved.
See Alerts Relevant to Your Cisco Devices
A complete view of
product alerts relevant to
your Cisco devicesEasily drill down for more details
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Cisco Confidential 12© 2015 Cisco and/or its affiliates. All rights reserved.
Identify What Hardware (or Software) Is Affected
Pinpoint the impacted
devices or software
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Cisco Confidential 13© 2015 Cisco and/or its affiliates. All rights reserved.
View Detailed Alert Information
Easily drill down to find
all details of an alert.
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Cisco Confidential 14© 2015 Cisco and/or its affiliates. All rights reserved.
View Status Updates and Notes
View notes on
remediation actions
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Cisco Confidential 15© 2015 Cisco and/or its affiliates. All rights reserved.
Case Study
• Easier to see , prioritize , confirm the PSIRTS
• Network risk reduced based on
timely alerts and responses• IT resources were reallocate to
more strategic IT initiatives
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Cisco Confidential 16© 2015 Cisco and/or its affiliates. All rights reserved.
Consistent device tracking and up-to-date maintenance reduce
the chance of network outages by 40 percent.
Reduce the Chance of Network Outages
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Cisco Confidential 17© 2015 Cisco and/or its affiliates. All rights reserved.
Quick Tips for Tracking Alerts
Develop a consistent
process for reviewing
your alerts
Prioritize alerts according
to your specific business
needs
Develop a clear and
concise list of
actionable alerts
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Cisco Confidential 18© 2015 Cisco and/or its affiliates. All rights reserved.
Quick Tips for Tracking Alerts
Record how you have
responded to each alert
Maintain detailed records Use a delta report to
keep track of changes
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Cisco Confidential 19© 2015 Cisco and/or its affiliates. All rights reserved.
Summary of Alert Management Benefits
• Proactively identify issues
• Determine which alerts apply your Cisco devices
• Prioritize alerts
• View actions for remediation
• Track and manage alerts
• Identify old versions of software
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Cisco Confidential 20© 2015 Cisco and/or its affiliates. All rights reserved.
Learn More About Network Support Automation
30-MIN WEBINAR
REQUEST DEMO30 Minute Webinar
Download the E-Book
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Cisco Confidential 21© 2015 Cisco and/or its affiliates. All rights reserved.
Thank You