Decision Consultants, Inc. Microsoft and Cisco Consulting ...

Decision Consultants, Inc. Microsoft and Cisco Consulting Experts Capabilities Statement

Decision Consultants, Inc. | 2600 N. Central Ave., Suite 615, Phoenix, AZ 85004 Tel: (602) 265-4417 | www.dcicorporation.com

We’re On a Mission. Yours.

Decision Consultants Inc. is a small, woman-owned, full service IT consulting and services firm with a 10 year

track record of helping clients achieve business success. Decision Consultants' team of Microsoft and Cisco

certified engineers average more than a decade of real-world industry background, at the front lines of

network support, performing a wide range of IT tasks for an ecletic mix of public and private sector clients.

Choosing a technology resource is an important decision. In evaluating potential partners you want to obtain

quality work at a reasonable price and partner with an organization that has the highest level of technical

expertise, strategic thinking and hands-on skills. In all these areas, Decision Consultants technical experts will

make outstanding contributions to your organization. They provide unique skills to supplement your own staff

and they are certified Microsoft and Cisco experts who understand the importance of doing the job right the

first time.

Managed Services

Remote Monitoring & Management – Proactively anticipating and preventing network failures improves your

operational efficiency and reduces your cost and improves profitability

Security Management – Protecting your networks from viruses, spyware and Trojan Horses and unauthorized

intrusions

Performance Reporting – Permits you to budget and capacity plan, as well as, assuring legal and regulatory

compliance

Help Desk Services

Outsourced Help Desk – In depth technical expertise, consistent service and immediate availability will make

your team more productive

Help Desk Consulting – Improve your in-house Help Desk system through implementing Best Practices

Shared Infrastructure Services

Virtual System Hosting – Improve earnings by savings 35% over building out and maintaining an on-premise

data center

Data Center Services – Extending your services across the private, public and hybrid clouds in ways that are

both secure, easily manageable and lower cost

Other Competencies

Microsoft

Windows Server Exchange Server SQL Server Lync Server

Hyper-V Server MS SharePoint Server Office Unified Messaging

Biz Talk Server Configuration Manager ISA Server Conferencing (A&V)

System Center Project Server Forefront Office Comm. Server

Cisco

VPN Appliances Switches Routers Perimeter Security

Firewall Appliances IDS/IPS Identity Services Security Mgmt.

Policy Mgmt. Mobility Wireless

Technical Certifications

MCSE MCSA MCITP MCEA

MCSE: Server Infra. MCSE: Desktop MCSE: Cloud MCSE: Messaging

MCSE: Comm. MCSA: Windows 8 MCSA Windows 7 MCOS

MCOE MC Trainer MCDBA MCSA: Security

CCDA CCP CCDP CCNA: Voice

CCNP Security CCNP Wireless CISA CISSP

CISM CompTIA Security+ CompTIA Network+ CompTIA A+

Selected Clients

Corporations Motorola Corporation

Salt River Project

Freescale Inc.

CommScope, Inc.

Cavanagh Law Firm

Snell & Wilmer Law Firm

Arizona Federal Credit Union

Western Alliance Bancorp

Biltmore Bank

First Corp Credit Union

Quintile Wealth Management

First Edition Credit Union

Bank West (Nevada)

GE Capital Corporation

Cruise America

Everspin Technologies Inc.

La-Z-Boy Corporation

Mach One Air Freight

The Mattress Firm

U-Haul Corporation

Republic Western Insurance

Snap-On Specialty Tools

Wilson Electric, Inc.

YMCA

Associations & Nonprofits SLAC National Accelerator

Laboratory

Arizona Board of Accountancy

Arizona State Bar Association

Stanford University

Transbay Joint Powers Authority

Phoenix Association of Realtors

Catholic Diocese of Phoenix

CODAC Behavioral Services

E2 Citizenship (Amber Alert)

Governor’s Council on Developmental Disabilities

United Way

NAICS Codes 518210 541511 541512 541513

541519 541690 737100 737103 737302 737600 737800 737901 737902 811212

Certifications Microsoft Gold Business Partner

Microsoft Silver Business Partner

Cisco Registered Partner

ISO 9001Certification

Small, Woman Owned Business

Woman Owned Disadvantaged Small Business

Federal 8(m) Certified

DUNS: 61-907-0928

GSA IT Schedule 70

GSA MOBIS

Contact Us John Rossi, Managing Director (855) 507-6747 (Toll Free)

[email protected]

mailto:[email protected]



GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an

electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET

address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Federal Supply Schedule 70 – General Purpose Commercial Information Technology Equipment,

Software, and Services

FPDS Code D301 Facility Operation And Maintenance

FPDS Code D302 Systems Development

FPDS Code D306 IT Systems Analysis Services

FPDS Code D307 IT Strategy And Architecture

FPDS Code D308 Programming Services

FPDS Code D310 Cyber Security And Data Backup

FPDS Code D311 Data Conversion

FPDS Code D316 Telecommunications Network Management

FPDS Code D317 Web-Based Subscription

FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

CONTRACT NUMBER: GS-35F-338BA

CONTRACT PERIOD: 24 April 2014 – 23 April 2019

For more information on ordering from Federal Supply go to this website: www.gsa.gov/schedules

CONTRACTOR: Decision Consultants Inc

2600 N Central Ave Ste 615

Phoenix, AZ 85004

Phone number: 602.265.4417

E-Mail: [email protected]

http://www.gsaadvantage.gov/

http://www.gsa.gov/schedules



CONTRACTOR’S ADMINISTRATION SOURCE: Rosita Rossi - President

Phone number: 602.265.4417

E-Mail: [email protected]

BUSINESS SIZE: Woman-owned, small disadvantaged business

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

132-51 IT Professional Services

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one)

132 51 On Site Technical Support - Junior

CompTIA A+, CompTIA Security

$58.64

1c. HOURLY RATES (Services only): See attached pricing below

2. MAXIMUM ORDER*: $500,000 NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic, 48 states, Alaska. Hawaii, Puerto Rico, Washington, DC, and U.S.

territories

5. POINT(S) OF PRODUCTION: N/A



6. DISCOUNT FROM LIST PRICES: Basic discount of 3% from the awarded commercial price list.

GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF

has been added.

For calculation of the GSA Schedule price see Page 1A.

7. QUANTITY DISCOUNT(S): For Labor Categories (discount in place of basic discount)

$4,000 - $5999 = 5%

$6,000 - $7999 = 7%

$8,000 - $9999 = 9%

$10,000+ = 12%

8. PROMPT PAYMENT TERMS: None

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for

limit.

10. FOREIGN ITEMS: N/A

11a. TIME OF DELIVERY: Negotiated

11b. EXPEDITED DELIVERY: Negotiated

11c. OVERNIGHT AND 2-DAY DELIVERY: Negotiated

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery.

Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Same as contractor



13b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal

Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering

procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS

Schedule Homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: Same as contractor

15. WARRANTY PROVISION: Standard Commercial Warranty.

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: None

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY

DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A]

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy

efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for Electronic and Information Technology (EIT): N/A



25. DUNS NUMBER: 619070928

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

DATABASE: Contractor has an Active Registration in the SAM database.

Labor Categories and Pricing

SIN SERVICE

MINIMUM

EDUCATION/

CERTIFICATION

LEVEL

MINIMUM

YEARS OF

EXPERIENCE

Job Description

Unit

of

Issue

GSA

Pricing

(includin

g IFF)

132

51

Data

Protection

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Windows Server

2012/08

1 year

Sound Knowledge of tape Libraries, hands-

on experience on configuring tape-drives,

scheduling backup jobs/policies, experience

in managing media pools, critical

restorations, database management,

experience in installing, configuring and

managing various Backup Agents, knowledge

on Disaster-Recovery, System administration

skills in either windows , plus experience

with either Unix, Linux, Administration of

Tape Libraries like StorageTek, HP, Dell, IBM,

Basic understanding of SAN/NAS

architecture.

Hour $73.30

132

51

Data

Protection

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure

3 Years

Responsible for data security pertaining to

all devices on the network including devices

a user can carry and use "on the move". This

includes, but is not limited to identifying

potential security vulnerabilities,

determining what controls are necessary in

order to protect the data, determining the

effectiveness of the controls already or

designed to be put in place. The

responsibilities may also include

responsibility for data security devices,

applications, systems, processes, or policies.

Hour $122.17



132

51

Data

Protection

Specialist -

Master

CompTIA A+,

CompTIA

Security,

MCSE:Server

Infrastructure

5 Years

Responsible for data security pertaining to

all devices on the network including devices

a user can carry and use "on the move". This

includes, but is not limited to identifying

potential security vulnerabilities,

determining what controls are necessary in

order to protect the data, determining the

effectiveness of the controls already or

designed to be put in place. The

responsibilities may also include

responsibility for data security devices,

applications, systems, processes, or policies.

Evaluation and implementation of data

protection and enabling technologies, such

as content monitoring, data leakage

prevention, encryption, data redaction,

reduction, and obfuscation; Assist C Level

individuals in connection with HIPAA,

HITECH, PCI DSS and SOX compliance and

achieve continued sustainment over time;

Triage and analysis of and response to data

protection incidents, such as privacy/security

breach, and identity theft; Development of

metrics, measurements, and al controls;

Understand current regulatory environment

and related implications to identity

management and privacy and data

protection compliance.

Hour $155.28

132

51

Disaster

Recovery

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Widows Server

2012/08

1 Year

Ensure the client's data, data systems, and

networks are recoverable. Design and

implement disaster recovery and business

continuity procedures for re-establishing

servers, databases, and operating systems in

the event of a disruption. Perform and

analyze disaster simulations for the prompt

restoration of services.

Hour $73.30

132

51

Disaster

Recovery

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure

3 Years

Ensure the client's data, data systems, and

networks are recoverable. Design and

implement disaster recovery and business

continuity procedures for re-establishing

servers, databases, and operating systems in

the event of a disruption. Perform and

analyze disaster simulations for the prompt

restoration of services.

Hour $122.17



132

51

Disaster

Recovery

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure

5 Years

Organize resources to perform vulnerability

assessments of operating systems,

applications, databases and network

infrastructure components to detect,

enumerate and classify major vulnerabilities

for performing trend analysis and reporting

to Enterprise customers through the use of

vulnerability assessment tools and

methodologies; Evaluate the results from

intrusion detection as engineers are

monitoring, analyzing and reporting on all

network and application communication

specific protocols for unwanted

manipulation to systems, malicious network

traffic, network attacks against vulnerable

services, data driven attacks on applications,

host based attacks or unauthorized access to

sensitive data; schedules and maintains

security operations management of

operating systems, security applications and

network infrastructure components to

provide security configurations, controls for

user account access, monitoring of services,

centralized logging, network connectivity,

job scheduling execution and routine

maintenance through the use of

administrative tools and methodologies;

advocate junior engineers in enterprise

incident handling as the Security Incident

Response Team (SIRT) by detecting,

analyzing and performing remediation on

attacks that deny the use of authorized

applications, networks or systems, malicious

entities that infect single or multiple hosts,

unauthorized access without permission to

application, data, networks, systems or other

resources, inappropriate usage that violates

acceptable use policies or various incident

types that encompasses two or more

incidents by assisting constituents that

consist of enterprise legal staff, litigation or

Ethics and Compliance.

Hour $155.28

132

51

Hardware

Engineer -

Journeyman

CompTIA A+,

CompTIA

Security

1 Years

Builds custom components and configures

existing parts for use; Maintains, updates,

and tests computer hardware and associated

devices. Repairs and updates hardware and

devices, including testing and evaluating

equipment. Installs and configures computer

Hour $73.30



hardware and associated devices. Manages

and respond to a help tickets, documenting

interactions.

132

51

Hardware

Engineer -

Senior

CompTIA A+,

CompTIA

Security

3 Years









interactions.

Hour $122.17

132

51

Hardware

Engineer -

Master

CompTIA A+,

CompTIA

Security

5 Years









interactions.

Hour $155.28

132

51

Help Desk

Specialist -

Entry Level

CompTIA A+,

CompTIA

Security

No

Minimum

Tracks all problems, customer contact and

solutions in online database. Resolves

problems through troubleshooting, user

training, escalation or updates. Answers

phones, talks to callers and diagnoses and

helps resolve technical problems. Assist with

audits, backups and enforcing IT policy.

Hour $58.64

132

51

Help Desk

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security,

Microsoft MTA:

IT Infrastructure

1 Years

Assesses problem severity and involve

appropriate IT staff or provide user training.

Configures, troubleshoots and upgrades

computers and software remotely or in

person. Monitors system status and alerts,

including antivirus and backups. Performs

routine backups and data migrations.

Hour $73.30

132

51

Help Desk

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSA:

Windows 8/7

3 Years

Oversees servicing of a range of equipment

from workstations to servers to networks.

Plans, directs and coordinates daily activities

of a department/group/team. Perform

extensive customer communication. Hires,

reviews, and terminates non-management

employees. Plans, directs and coordinates

the internal information technology help

desk.

Hour $122.17



132

51

Network

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Windows Server

2012, CCNA

1 Year

Monitors network and systems for

performance, security, and other issues.

Installs, configures, maintains, upgrades, and

troubleshoots file, email, and authentication

servers, as well as Internet access and other

networked services. Assists users with

software, hardware, and connectivity issues.

Recommends, install, configure, maintain,

and upgrade all computer and networking

software and hardware.

Hour $73.30

132

51

Network

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

CCNA

3 Years

Provides hands-on network administration

support, network maintenance and

operations support. Recommends

networking software and hardware

enhancements. Builds, configures, and

troubleshoots local area network (LAN), wide

area network (WAN), and other company

networks. Diagnoses and corrects network

systems issues.

Hour $122.17

132

51

Network

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

CCNA, CCNP,

CCIE

5 Years

Supports operating capability of networks,

both wireless and wired. Responds to

unplanned events that adversely affect the

network or computing environment.

Investigates, recommends, and installs

enhancements and operating procedures

that regulate network availability. Oversees

network infrastructure and monitor system

reliability and performance. Plans and

implements network security, firewalls,

manage host security, apply cryptography to

network applications, and regulate file

permissions.

Hour $155.28

132

51

Security

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

CCNA: Security

1 Years

Identifies unsuccessful and successful

intrusion attempts by reviewing and

analyzing security events logs and event

summary information. Ensures the integrity

and protection of networks; audit network

security system to identify and protect areas

of vulnerability. Monitors Intrusion

Detection Systems for potential, successful

and unsuccessful intrusion attempts.

Communicates intrusions and compromises

to responsible individuals or groups.

Hour $73.30



132

51

Security

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

CCNA: Security

3 Years

Responsible for the provisioning,

deployment, configuration, and

administration of many different pieces of

network- and security-related hardware and

software. These include firewalls, routers,

switches, various network monitoring tools,

and VPNs (virtual private networks). These

engineers also regularly perform network-

based security risk assessments, and they

occasionally help design new infrastructure

solutions as a company expands or replaces

its system architecture.

Hour $122.17

132

51

Security

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

CCNP: Security,

CCIE Security

5 Years

Responsible for maintaining security

protocols throughout client organizations.

They are responsible for creating strategies

to increase network and internet security

related to different projects. They handle a

team of IT professionals to ensure easy

access to data while maintaining high

standards in terms of confidentiality and

general data security. They also often work

to find and prevent issues related to

software or hardware equipment used by

different teams within the company.

Reviews current security policies and update

requirements in accordance with the

sensitivity of the data. Implements checks to

avoid data corruption and identity theft by

setting privacy rules. Deploys operating

system updates to ensure effective working

equipment. Completes regular maintenance

checks in all servers, switches, routers and

other connectivity devices.

Hour $155.28

132

51

Virtualization

and Server

Managemen

t Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Windows Server

2012/08,

VMware

Certified

Professional

1 Year

The VMware and Hyper-V Virtualization

specialist is responsible for the maintenance

and enhancement of our virtual

infrastructure. Familiarity with VMware ESX

experience and operational experience with

Microsoft's Hyper-V in a multi-platform

environment. This position requires some

experience with performance monitoring,

workload profiling, and capacity

management, as well as being competent in

storage and network management within a

virtualized environment. Experience with

Windows and Linux administration is

required.

Hour $73.30



132

51

Virtualization

and Server

Managemen

t Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

VMware

Certified

Advanced

Professional

3 Years

The Senior VMware and Hyper-V

Virtualization Engineer is responsible for the

maintenance and enhancement of our

virtual infrastructure. Expert with in-depth

VMware ESX experience and operational

experience with Microsoft's Hyper-V in a

multi-platform environment. This position

requires extensive experience with

performance monitoring, workload profiling,

and capacity management, as well as being

highly competent in storage and network

management within a virtualized

environment. Experience with Windows and

Linux administration is required.

Hour $122.17

132

51

Virtualization

and Server

Managemen

t Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

VMware

Certified Design

Expert

5 Years

Responsible for design, implementation, and

management of all virtual infrastructure.

Manages and maintains VMware clusters,

VMs, SAN, Active Directory, users and access

permission. Monitors and manages

systems and applications using OPSMGR.,

Vcenter, VCM Manages patches in hardware,

software, o/s using tools such as SCCM, QMX

HP Home Page/HP ILO, Vcenter. Manages

and trouble shoots system performance and

system availability.

Hour $155.28

132

51

MS Office

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security,

Microsoft MOS

Specialist

(Expert)

1 Year

Provides technical assistance related to MS

Office. Works specifically with computer

software issues involving MS Office to

identify issues, help others work with and

around those issues, and develop and

implement solutions as needed.

Hour $73.30

132

51

MS Office

Specialist -

Senior

CompTIA A+,

CompTIA

Security,

Microsoft MOS

Specialist

(Expert)

3 Years

Document MS Office software systems, user

methods, and procedures for training and/or

training resources. Analyze ongoing

performance and limitations to increase

usability and achieve end goals using MS

Office. Implements, tests and upgrade MS

Office as required across the organization.

Provide technical assistance and customer

support for routine and failure situations

involving MS Office. Maintain MS Office and

change management protocols.

Hour $122.17



132

51

MS Office

Specialist -

Master

CompTIA A+,

CompTIA

Security,

Microsoft MOS

Specialist

(Master)

5 Years

Participate sin the strategic decisions about

technology, definition, and implementation

of the MS Office software components.

Plans, directs, and coordinates activities of a

multi-team or cross-functional organization.

Plans, directs and coordinates all activities

associated with deploying and support MS

Office across multiple functional areas and

products. Hires, reviews, and terminates

managers. Prioritizes and allocates projects

and resources with the assistance of

architects and managers.

Hour $155.28

132

51

Cisco

Networking

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, CCNA:

Routing and

Switching

1 Year

Install, monitor, and repair network

infrastructure, including Cisco routers,

switches, wireless access point, cabling, and

related equipment and software.

Participates in disaster recovery and capacity

management.

Hour $73.30

132

51

Cisco

Networking

Specialist -

Senior

CompTIA A+,

CompTIA

Security, CCNP:

Routing and

Switching

3 Years

Installs, configures, and support an

organization's Cisco based local area

network (LAN), wide area network (WAN),

and Internet system or a segment of a

network system. Maintains Cisco network

hardware and software. Monitor network to

ensure network availability to all system

users and perform necessary maintenance to

support network availability. May supervise

other network support and client server

specialists and plan, coordinate, and

implement network security measures.

Hour $122.17

132

51

Cisco

Networking

Specialist -

Master

CompTIA A+,

CompTIA

Security, CCIE;

Routing and

Switching

5 Years

Installs, configures, and support an

organization's Cisco based local area

network (LAN), wide area network (WAN),

and Internet system or a segment of a

network system. Maintains Cisco network

hardware and software. Monitor network to

ensure network availability to all system

users and perform necessary maintenance to

support network availability. Supervises

other network support and client server

specialists and plan, coordinate, and

implement network security measures.

Hour $155.28

132

51

MS Server

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Windows Server

1 Year

Oversee baseline configurations of Windows

Server for applications, software, and

hardware assets. Identify, organize, and

control software and hardware configuration

Hour $73.30



2012/08 changes. Identify and coordinate processes

for version management, system build,

backup and recovery, archiving, and change

management. Support and facilitate auditing

and reporting.

132

51

MS Server

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Windows Server

2012/08

3 Years





changes. Identify and coordinate processes




and reporting. Supervise other IT Server

personnel in scheduling and completing

tasks and status reports, assisting with

problem escalation.

Hour $122.17

132

51

MS Server

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Windows Server

2012/08

5 Years





changes. Identify and coordinate processes




and reporting. Supervise other IT Server

personnel in scheduling and completing

tasks and status reports, assisting with

problem escalation.

Hour $155.28

132

51

MS Exchange

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Windows Server

2012/08,

Messaging

1 Year

Leads upgrades, account management, and

changes to the Exchange messaging system,

including communication with users. Reports

on implementations, migrations, upgrades,

and other activities that affect the software

environment. Sets up, maintains, configures,

and monitors Microsoft messaging and

communication environment. Monitors

server logs and overall performance,

troubleshooting and resolving problems.

Hour $73.30

132

51

MS Exchange

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Server

Infrastructure,

Messaging,

Communications

3 Years








Hour $122.17






132

51

MS Exchange

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Messaging,

Communications,

SharePoint

5 Years











Hour $155.28

132

51

MS

SharePoint

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

Windows Server

2012/08,

SharePoint

1 Year

Create security groups, assign access, and

administer changes for users. Configure,

redesign, and migrate SharePoint sites and

associated databases and resources.

Hour $73.30

132

51

MS

SharePoint

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

Windows Server

2012/08,

SharePoint

3 Years

Collect user requirements and explain

effects of designs and changes directly to

users. Guide and inform SharePoint design,

installation, and maintenance processes. Set

policies for and validate backup and

restoration programs.

Hour $122.17

132

51

MS

SharePoint

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

Windows Server

2012/08,

SharePoint

5 Years

Develop coding and design tasks to ensure

software meets specified performance and

reliability requirements. Conduct systems

programming and systems support activities.

Design, deploy and support best in class

software development processes and tools.

Define the module specific requirements for

software development projects.

Hour $155.28

132

51

MS SQL

Server

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security, MCSA:

SQL Server 2012

1 Year

Monitor and optimize MS SQL system

performance using index tuning, disk

optimization, and other methods. Install,

configure, troubleshoot, and maintain a

database system. Implement, configure, and

troubleshoot database instances, replication,

backup, partitions, storage, and access. Set

user privileges within the database

environment.

Hour $73.30



132

51

MS SQL

Server

Specialist -

Senior

CompTIA A+,

CompTIA

Security, MCSE:

SQL Server 2012,

Business

Intelligence

3 Years

Monitor and optimize MS SQL system

performance using index tuning, disk

optimization, and other methods. Install,

configure, troubleshoot, and maintain a

database system. Implement, configure, and

troubleshoot database instances, replication,

backup, partitions, storage, and access. Set

user privileges within the database

environment.

Hour $122.17

132

51

MS SQL

Server

Specialist -

Master

CompTIA A+,

CompTIA

Security, MCSE:

SQL Server 2012,

Business

Intelligence, Data

Platform

5 Years

Employing MS SQL, write, modify, and debug

software. Design and develop application

components. Test and document software.

Analyze requirements and transform them

into technical designs.

Hour $155.28

132

51

Cloud

Computing

Specialist -

Journeyman

CompTIA A+,

CompTIA

Security,

CompTIA Cloud +

1 Year

Design new information technology systems

employing the Internet and Cloud

technologies. Ensure architectural integrity

and consistency across the entire solution.

Conceive, experiment with, and present

architectural approaches for Cloud based

information technology and systems,

including software, hardware, and processes,

in support of business needs.

Hour $73.30

132

51

Cloud

Computing

Specialist -

Senior

CompTIA A+,

CompTIA

Security,

CompTIA Cloud+,

MCSE: Cloud

Expert

3 Years

Oversee the development of future Cloud

based component architectures and

migration plans. Conceive, design,

prototype, and test new methods,

algorithms, and models. Define and enforce

appropriate technical standards and

procedures. Lead the research and

development of new Cloud based products

and applications. Define system, technical

and application architectures for major areas

of development.

Hour $122.17

132

51

Cloud

Computing

Specialist -

Master

CompTIA A+,

CompTIA

Security,

CompTIA Cloud+,

MCSE: Cloud

Expert

5 Years

Cloud based design, definition and

development custom modules, features,

and package integration from proposal to

product. Document features, modules,

requirements, and the risks of each Cloud

based initiative. Design system architecture

and interface control using requirements.

Hour $155.28



132

51

On Site

Technical

Support -

Junior

CompTIA A+,

CompTIA

Security

1 Year

Set up and troubleshoot domains, user

accounts and software accounts. Configure,

test, and troubleshoot network connectivity

and wireless access for local and remote

computers or devices. Add or replace

memory, new , motherboards, and other

components. Format, install, set up,

maintain, and troubleshoot desktop and

laptop computers with and for end users.

Coordinate with vendors to resolve

problems.

Hour $58.64

132

51

On Site

Technical

Support -

Journeyman

CompTIA A+,

CompTIA

Security,

Microsoft MTA

or MCSA

1 Year

Set up and troubleshoot domains, user

accounts and software accounts. Configure,

test, and troubleshoot network connectivity

and wireless access for local and remote

computers or devices. Add or replace

memory, new , motherboards, and other

components. Format, install, set up,

maintain, and troukeyboardsbleshoot

desktop and laptop computers with and for

end users. Coordinate with vendors to

resolve problems.

Hour $73.30

132

51

On Site

Technical

Support -

Senior

CompTIA A+,

CompTIA

Security,MCSA

3 Years

Maintain hardware and software inventory

database. Troubleshoot and resolve any

problems associated with desktop

computing. Perform backups and restores

for end user PCs on a routine basis. Install

and configure all required software in

accordance to the predefined hardware

deployment schedule. Assist with developing

desktop training documentation.

Hour $122.17

132

51

On Site

Technical

Support -

Master

CompTIA A+,

CompTIA

Security, MCSE

5 Years

Maintain hardware and software inventory

database. Troubleshoot and resolve any

problems associated with desktop

computing. Perform backups and restores

for end user PCs on a routine basis. Install

and configure all required software in

accordance to the predefined hardware

deployment schedule. Assist with developing

desktop training documentation.

Hour $155.28

132

51

Capacity

Planning N/A N/A

Incorporates the disciplines of business

planning, marketing, and engineering to

develop integrated, dynamic master plans

for all domains of communications networks.

Task $8,480.29



Up 50 Servers.

132

51

9x5

Telephone

Advisory

Support

(Annually)

UAS

Unlimited

250 Seats

N/A N/A

Field questions pertaining to user inquiries

regarding computer software or hardware

and then present solutions. Enter commands

and verify proper system operation through

observation to detect errors. Monitor the

day to day performance of computers and

computer systems.

Month $3,472.45

132

51

24x7

Telephone

Advisory

Support

(Annually)

UAS

Unlimited 50

Seats

N/A N/A







computer systems.

Month $884.97

132

51

24x7

Telephone

Advisory

Support

(Annually)

UAS

Unlimited

100 Seats

N/A N/A







computer systems.

Month $1,750.32

132

51

24x7

Telephone

Advisory

Support

(Annually)

UAS

Unlimited

250 Seats

N/A N/A







computer systems.

Month $4,326.64

132

51

Remote

Monitoring

&

Performance

Rptng - Up to

25 Objects

Annually

N/A N/A 24 x 7 x 365 monitoring and automated

notifications of critical errors. Month $2,189.79

132

51

Remote

Monitoring

&

Performance





Rptng - Up to

50 Objects

Annually

132

51

Remote

Monitoring

&

Performance

Rptng - Up to

75 Objects

Annually



132

51

Remote

Monitoring

&

Performance

Rptng - Up to

100 Objects

Annually



132

51

Help Desk

Services -

Minimum

100 Users - 1

Year

N/A N/A

Troubleshoot all information technology

issues, including software, hardware, and

networking. Install and update desktops,

laptops, PDAs, peripherals, networks, and

related software.

Month $2,117.55

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to

IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket

Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or

Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent pract icable, ordering

activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incent ives are likely to

motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services

under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be

made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the

fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The

purchase order shall specify the availability of funds and the period for which funds are available.



b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the

contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering

activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services

shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as

applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel.

Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for

by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree.

The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall

immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order

during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that

period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this

contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume

work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be

modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part

of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting

Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final

payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting

Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable

adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for

Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS

– FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the

end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT

Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an

agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.



“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries,

affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor

subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without

some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the

Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities

may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing

orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate

organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract.

Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be

authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones

or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in

this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials

orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008)

(DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under

Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies

to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial

Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror

must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in

accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any

subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

See Section 1c

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