December - Queensland Building and Construction Commission

December

Our Highlights ............................................................................... 03

Financial management ................................................................04

Financial commentary ....................................................................................04

Income statement ............................................................................................05

Balance sheet .....................................................................................................06

Delivery of Corporate Plan ......................................................... 07

Customer .............................................................................................................. 07

Customer strategic success measures ....................................................09

People ..................................................................................................................... 10

Business excellence ...........................................................................................12

Delivery of services ....................................................................... 14

December quarter industry activity .......................................... 16

Licensing ............................................................................................................... 16

Insurance ................................................................................................................17

Building complaints and disputes .............................................................. 18

Breaches and offences .................................................................................... 19

Adjudication registry ........................................................................................21

Plumbing ................................................................................................................21

Pool safety ............................................................................................................22

Table of CONTENTS

Our HIGHLIGHTS

$1,630,495.25 RECOVERED TO CREDITORS from non-payment of debts investigations

92% OF EARLY DISPUTE RESOLUTION COMPLAINTS resolved within 28 working days

96% OF BCIPA APPLICATIONS were referred to an adjudicator within 4 working days

1,043 INTERVIEWS ACROSS 313 SITES conducted in relation to licensing audits

94% OF POOL OWNERS SURVEYED are now aware of the pool safety standard

1,487 CUSTOMERS CONTACTED THE QBCC (via email, social media, counter, phone) with pool related queries

04 QBCC Quarterly Report | December 2015

Financial managementFINANCIAL COMMENTARY The QBCC’s financial year to date operating result is currently below budget. This is primarily the result of negative investment returns which have been heavily impacted by the global economic and equity markets. Income was also impacted by the introduction of multi-year renewals which has increased unearned licence income.

The QBCC opted to align its reinsurance quota with the risk appetite statement by increasing its share from 30 per cent to 50 per cent on all contracts signed from 1 July 2015. The result has been an impact on premium revenue and a decrease in outward reinsurer expense.


QBCC Quarterly Report | December 2015 05

YTD Q2 FULL YEAR

Actual $’000

Budget $’000

Variance $’000

Original budget$’000

INCOME FROM CONTINUING OPERATIONS

Licence revenue 15 373 17 720 (2 347) 33 158

Premium revenue 37 436 41 703 (4 267) 91 145

Reinsurance and other recoveries revenue 38 307 36 103 2 204 72 099

Administration fees revenue 9 347 9 706 ( 359) 21 223

Investment revenue (1 156) 6 647 (7 802) 13 535

Other revenue 3 851 2 637 1 213 5 008

Total revenue 103 158 114 517 (11 359) 236 168

Gain/(Loss) on disposal of assets 1 12 (11) 15

Total Income from Continuing Operations 103 159 114 529 (11 370) 236 183

EXPENSES FROM CONTINUING OPERATIONS

Outward reinsurance 29 581 31 711 2 129 69 147

Claims approved and charged 27 336 25 091 (2 245) 50 028

Employee expenses 21 052 22 676 1 624 44 526

Supplies and services 15 978 16 891 913 30 285

Depreciation and amortisation 1 184 1 559 375 3 098

Impairment losses 16 581 18 630 2 049 37 265

Other expenses 266 336 70 736

Total Expenses from Continuing Operations 111 978 116 893 4 914 235 085

Operating Result for the Year (8 819) (2 364) (6 455) 1 098

INCOME STATEMENT (UNAUDITED)


YTD Q2 FULL YEAR

Actual $’000

Budget $’000

Original budget$’000

CURRENT ASSETS

Cash and cash equivalents 13 061 5 305 5 305

Receivables 26 501 23 490 24 602

Reinsurance receivables 25 675 25 675 27 675

Other financial assets 206 445 180 862 197 888

Other current assets 26 543 29 942 35 641

Total Current Assets 298 225 265 274 291 111

NON-CURRENT ASSETS

Reinsurance receivables 83 118 83 118 84 587

Leasehold restoration paid in advance 102 102 66

Intangible assets 6 966 6 987 6 314

Property, plant and equipment 4 629 6 145 5 556

Total Non-Current Assets 94 815 96 353 96 523

Total Assets 393 040 361 627 387 634

CURRENT LIABILITIES

Payables 38 052 30 716 34 504

Accrued employee benefits 4 369 4 310 5 041

Provisions 259 156 286

Unearned revenue 80 185 50 114 61 759

Future claims and associated costs 48 055 48 055 48 055

Total Current Liabilities 170 920 133 351 149 646

NON-CURRENT LIABILITIES

Accrued employee benefits 4 822 4 420 4 629

Provisions 915 1 018 732

Future claims and associated costs 166 052 166 052 172 379

Total Non-Current Liabilities 171 789 171 490 177 739

TOTAL LIABILITIES 342 709 304 841 327 385

NET ASSETS 50 331 56 786 60 249

EQUITY

Accumulated surplus 50 331 56 786 60 249

TOTAL EQUITY 50 331 56 786 60 249

BALANCE SHEET (UNAUDITED)


Delivery of Corporate PlanCUSTOMERThis is a status report of key focus area achievements and strategic success measures, as defined in the 2015-2019 Corporate Plan for the Customer strategic pillar. The status is based on the delivery of projects and actions for each initiative being developed or implemented during 2015-2016.

ACHIEVEMENT OF STRATEGIC DIRECTION (OCTOBER 2015 – DECEMBER 2015)Improve service quality

• Building inspectors from the QBCC were in the Chinchilla and the Western Downs in early November, following a hailstorm which hit these areas, to offer advice to residents and to check on any building work underway.

Provide our customers with simpler and easier access to our frontline services and information

• Improved usability of the QBCC website through the addition of a Mega-Nav feature. It provides contractors and home owners with quick and easy access to information specific to their needs

• The QBCC had an information stand at Sunshine Coast Home, Camping and Caravanning show. Over the three day event, 78 enquiries were received regarding pool safety compliance and general building and renovation information

• Work began on resolving the computing system issues experienced by plumbing and drainage licensees when lodging Notifiable Works forms online. Improvements to the system are scheduled to be completed by mid-2016. In the meantime, a flat fee of $26.80 is being charged for the lodgement of notifiable work forms

• The QBCC held a second plumbing inspectors’ seminar which was a combination of presentations and a few question and answer sessions. The key-note speaker, Darryl O’Brien from Central Queensland University, discussed performance-based alternative solutions under the National Construction Code Plumbing Code of Australia.

Communicate to create awareness of the Queensland Building and Construction Commission and its services

• Focused messaging in blog and media releases to promote to the community to use only contractors who are licensed

• Co-hosted the Women in Plumbing breakfast with the Department of Housing and Public Works and Master Plumbers’ Association of Queensland

• Promoted the mandatory pool safety standard which has now been in effect in Queensland since 1 December 2015. In the lead up to this compliance deadline, pool safety was a popular topic on talkback radio and the Plumbing and Pools Manager fielded many questions from callers during a live talkback segment on ABC Gold Coast radio

• The QBCC tracked its engagement with the pool safety campaign over a period of six weeks through multiple channels and found that:• 94% of surveyed pool owners are now aware of the Pool Safety Standard

(source: Enhance Research report, Dec 2015)• 10,462 pools were registered and 7,919 pool safety certificates were issued

(11/10/15 - 30/11/15)• 1,487 customer engagements (via email, social media, counter, phone) were

recorded in relation to the pools campaign• QBC Board met with local industry contractors in Mackay in October 2015.


Deliver reforms to provide a fairer and more equitable building and construction industry

• Requirements for domestic building contracts changed to include the issuing of a ‘commencement notice’ within 10 business days of the contracted work commencing on site. This provides the home owner with confirmation of the expected start and finish date of the building work

• Licensing compliance audits were undertaken throughout South-east Queensland. The areas covered included the Sunshine Coast and Toowoomba regions.

Reduced red tape and regulatory burden

• New legislation means that ‘cost-plus’ contracts can be used for domestic building work subject to the usual Level 1 and Level 2 contract requirements. Unlike a ‘fixed price’ contract, the cost-plus contract allows a licensed contractor to charge for all construction-related expenses plus profit, by either an agreed percentage or a fixed sum.

ACHIEVEMENT OF STRATEGIC DIRECTION (OCTOBER 2015 – DECEMBER 2015) CONT


CUSTOMER STRATEGIC SUCCESS MEASURES

STRATEGIC SUCCESS MEASURES

2015-2016 Target

Quarter result (Oct-Dec)

Status

INDICATOR

Customer satisfaction 85% 73.7% ¢

Achieve 100 per cent of all 24hr and 48hr service level agreements of responding to the customer and actioning their complaint

100% 92.7% ¢

Accreditation from Customer Service Industry Association of Australia (CSIA) 6.50 ––1 Refer to

note1

App engagement – time spent >2mins 1,421 sessions2 Refer to note2

Annual growth in web traffic volumes (website sessions) 1.3M 762,752 P

Online payment transactions for renewals and insurance 35% 70% P

Customer recognition: Licensee brand awareness 50% 96% P

Customer recognition: Home owner brand awareness 15% 34% P

Social sentiment metric 40% 95.5% P

Year on year reduction in adjudication applications under the BCIP Act 2004, within procedural timeframes

10% –– 3 Refer to note3

Parties to adjudication decisions expressing confidence in the BCIPA

75% ––4 Refer to note4

Year on year reduction in the number of customer complaints against licensees 10% 13.1% P

Decreasing levels of unlicenced operators 3% 1.8% P

Licensee service satisfaction 85% 85.9% P

Status is reported using the below key: P= target achieved or exceeded ¢= slightly outside target, risk being managed ✕ = target not reached (see note)

1 Result will be available annually in the final quarter.

2 This target information can no longer be obtained. QBCC will report on engagement through measurement of the number of sessions, with the target set at 1,600 sessions.

3 This process began 15 December 2014 and therefore a year on year measure will not be available until the third quarter.

4 Parties surveyed are Adjudication Claimants, the result does not include respondents as a party to an adjudication matter. The statistics are drawn from a survey sent to claimants for adjudication decisions made from 15 December 2014 to 30 June 2015. The response rate was 16.8%.


PEOPLEThis is a status report of key focus area achievements and strategic success measures, as defined in the 2015-2019 Corporate Plan for the People strategic pillar. The status is based on the delivery of projects and actions for each initiative being developed or implemented during 2015-2016.

ACHIEVEMENT OF STRATEGIC DIRECTION (OCTOBER 2015 – DECEMBER 2015) Provide quality leadership and culture that guides, rewards and develops the Queensland Building and Construction Commission’s workforce

• The QBCC’s annual Excellence Awards were held in November, recognising the significant contributions and achievements of individual staff and teams over the past year, across 10 excellence award categories

• Executive managers participated in annual strategic planning• Recruitment process continued for the appointment of a new Commissioner

to lead the QBCC• Weekly Commissioner’s email to all staff, with news and business updates

and communicating customer praise received about services provided by individual staff members

• Monthly reward and recognition awards service to recognise and congratulate winners on a job well done.

Make it simpler and easier for people to do their jobs

• On Tuesday, 17 November 2015, the Minister for Housing and Public Works and Science and Innovation, the Honourable Leeanne Enoch MP, the Salesforce Executive Vice President and former CIO of the White House, Vivek Kundra, and other VIP guests visited the Brisbane Office. The purpose of the visit by the Minister and the VIPs was to see first hand how innovation and service delivery have dramatically improved service delivery and the ease with which the staff serve customers. Mr Kundra stated that he was excited by the customer service delivery transformation taking place at the Commission

• Effort continues to be focused on the implementation of the new applications as a service delivery platform for the QBCC

• Undertook the first staff survey during 2015-2016 to gauge staff engagement, satisfaction and commitment. The results assist the People and Culture unit to determine future focus areas.

Empower people and equip them for success

• October was National Safe Work month. The theme for 2015 was, “Be safe. Be healthy. Because…”. The QBCC chose to focus on generating a positive safety culture in line with the Occupational Health and Safety Management System focussed on reducing workplace illness and injury.



2015-2016 Target


Status

INDICATOR

Increased employee engagement 82% 69.4%1 ¢1

Increased employee discretionary effort 82% 79%2 ¢2

Low staff absenteeism rates (days/person) 7.5 7.7 ¢

Separation rate 9% 11.3% ¢

Reduction in operational cost to serve 2% -7.9%3 ¢3

Status is reported using the below key:

P= target achieved or exceeded ¢= slightly outside target, risk being managed ✕ = target not reached (see note)

1 This success measure is captured three times per year through the staff survey.

2 This success measure is captured three times per year through the staff survey.

3 The measure compares the December quarter 2014 with the December quarter 2015. The December quarter 2015 was

impacted by a legal requirement to pay backpay (2.5% increase to September 2015) and extra temporary employees who

have been engaged to complete project work. In addition, in the December quarter 2014 there was a permanent staff

increase when the Plumbing and Pools team joined the QBCC (approximately 20 more employees than in October and

November 2014).

_A



BUSINESS EXCELLENCEThis is a status report of key focus area achievements and strategic success measures, as defined in the 2015-2019 Corporate Plan for the Business Excellence strategic pillar. The status is based on the delivery of projects and actions for each initiative being developed or implemented during 2015-2016.

ACHIEVEMENT OF STRATEGIC DIRECTION (OCTOBER 2015 – DECEMBER 2015) Sustainable financial management

• Information services have completed a three year roadmap which provides for an infrastructure transition. It is envisaged that the improvements included in the plan will significantly improve current security and reliability, and make it simpler and easier for staff and customers to use our systems.

Supply chain management

• There was a strong focus on the procurement function during the quarter. There will be an increased focus from staff to provide guidance and education on procurement across the QBCC.

Innovation and best practice processes and systems

• Named the 2015 National Winner and the 2015 Queensland Winner for achievement in service excellence for a state or federal government agency, at the Australian Service Excellence Awards. These awards are Australia’s premier platform for recognising service excellence, are endorsed by the Office of the Prime Minister and hosted by the Customer Service Institute of Australia.




2015-2016 Target


Status

INDICATOR

Combined loss ratio of Queensland Home Warranty Scheme <98% ––1 Refer to note1

Reduction in costs 5% -25.2%2 û2

Increase in equity 2% -14.9%3 û3

Increase in revenue 3% 13.8% P

Reduction in other operating costs 5% 3.7% ¢

Positive result at Queensland Public Sector Awards Finalist ––4 Refer to note4

Positive result at Australian Teleservices Awards1 –– ––5 Refer to note5

Innovated processes or systems identified for review and redesign for best practice

5 26 P6

Annual shift to digital channel 10% 70% P

Customers are able to transact 24x7x365 95% 99.8% P

Growth in SmartForm submissions 15% 7.4% ¢



1 The combined loss ratio was last reported 30 June 2015. This item is measured biannually and first reporting will be

available for the March 2016 quarterly report.

2 Costs were impacted by an increase in claim expenses for this year compared to the December quarter 2014 and are linked

to building activity.

3 Negative investment returns heavily impacted by the global economic and equity markets.

4 The QBCC entered and achieved international accreditation within the CSIA (Customer Service Institute of Australia).

5 This measure is taken biennially and will be reported on again in 2016-2017.

6 The delivery of the first phase of the Service Delivery 2015 project included: the first release of the universal common-case

process and the integration of the dispute and field-based technology.


The table below outlines our performance against the service standards contained in the QBCC Charter for the period 1 October 2015 to 31 December 2015.

SERVICE AREA Quarter result (Oct-Dec)

Status

CUSTOMER CONTACT

Strive to ensure that over 80% of all calls to the 139 333 telephone number are answered within 60 seconds

74.0% ¢

Return customer calls at a time of their convenience within 24 hours if the QBCC does not answer their call within 60 seconds and they leave a message

100% P

Respond to all email and web enquiries within 24 hours 93.3% ¢

LICENSING

Complete 80% of licence applications within 25 working days 65% ¢

BREACHES AND OFFENCES

Contact 90% of customers within 2 working days of receipt of the complaint 85% ¢

Assess and provide feedback to customers within 10 working days of receiving a complaint

66%1 ✕1

DEFECTIVE WORK

Contact customers within 2 working days of receipt of their complaint lodged during construction

72% ¢

Provide a resolution to 80% of complaints within 28 working days 92% P

Delivery of Services


SERVICE AREAQuarter result

(Oct-Dec)Status

INSURANCE CLAIMS

Contact customers within 2 working days of receipt of their claim 71% ¢

Assess and provide a response to 60% of claims for assistance under the Home Warranty Scheme within 75 days after receipt of a completed claim for non-completion

55% ¢

Assess and provide a response to 60% of claims for assistance under the Home Warranty Scheme within 59 days after receipt of a defective work claim

46%2 ✕2

Assess and provide a response to 60% of claims for assistance under the Home Warranty Scheme within 75 days after receipt of a completed claim for subsidence

--3 Refer to note3

INTERNAL REVIEW

Appoint a reviewer within 7 calendar days 0%4 ✕4

Provide review decisions within 28 calendar days 12%4 ✕4

ADJUDICATION

Appoint an adjudicator within 4 working days 96% P

Monitor adjudicator compliance to ensure that 90% of standard claim decisions are provided within 10 working days

95.4% P

Monitor adjudicator compliance to ensure that 90% of complex claim decisions are provided within 15 working days

100% P



Note:

1 This measure was heavily impacted by a change in process and staff adapting to a new software platform introduced in

October 2015.

2 This measure has been affected by the flow-on effect of delays outside the control of the QBCC. The average also

increases in cases where further approvals are required e.g. variations to contracts.

3 This measure will be captured with the introduction of the new customer management system.

4 Throughout the quarter there have been significant delays allocating cases to officers for assessment. In January, an

additional assessment officer has joined the unit and this is anticipated to improve the results.


December quarter industry activityLICENSING As at 31 December 2015 there were 86,392 QBCC licensees (not including occupational licensed Plumbers and Pool Safety Inspectors) with the majority of these individual licence holders. Individuals holding a trade contractor licence comprised almost half of all licence holders. This quarter sees 267 more licensees than the previous quarter.

There was a slight weakening of demand for QBCC licences during the quarter, with 2,109 applications received, equating to a 10% decrease.

There has also been a weakening of demand (23%) in owner-builder permit applications when compared to the previous quarter.

LICENSEES BY CATEGORY AS AT 30/12/15 Individual Company

Builder 25,380 7,893

Builder restricted 2,809 746

Trade contractor 39,251 8,635

Fire occupational 1,245 -

Certifier 433 -

Total 69,118 17,274

LICENCES Oct-15 Nov-15 Dec-15

Applications received 702 703 704

Mutual recognition applications 49 43 59

Owner-builder permit applications 168 165 118


INSURANCE During the December quarter 2015, the QBCC processed 22,228 insurance policies and received more than $25 million in insurance premiums for policies raised in relation to new builds, alterations or additions.

The QBCC paid out a total of $12.2 million in insurance claim costs across 593 claims during the December quarter 2015. This included $5.6 million for defects claims, $4.7 million for non-completion claims and $1.7 million for subsidence claims.

INSURANCE SCHEME POLICIES Oct-15 Nov-15 Dec-15

Number of alterations/additions 5,469 5,173 3,804

Number of new builds 3,064 2,595 2,123

Value of alterations/additions $ 2,111,964 $ 1,908,719 $ 1,458,238

Value or new builds $ 7,555,942 $ 6,770,670 $ 5,270,653

INSURANCE CLAIMS Oct-15 Nov-15 Dec-15

Non-completion claims 45 52 40

Non-completion claim cost $ 1,762,580 $ 1,552,870 $ 1,479,174

Defect claims 95 119 73

Defect claim cost $ 1,987,520 $ 1,830,482 $ 1,875,580

Subsidence claims 42 81 46

Subsidence claim costs $ 361,219 $ 695,132 $ 717,545


BUILDING COMPLAINTS AND DISPUTESThere were 948 complaints received by the QBCC during the December quarter 2015, representing a decrease of 17.3 per cent from the previous quarter.

COMPLAINTS Oct-15 Nov-15 Dec-15

Complaints received 352 346 250

Directions issued 78 78 71

MOST COMMON DEFECTS (JUL-15 to DEC-15) Total

Joinery 144

Painting 124

Wet areas - waterproofing membranes - internal 92

Tiling floor 75

Drainage 57

Roof cladding 51

Tiling wall 44

Linings – wall – internal 43

Linings – ceiling – internal 40

Driveways & paths 37

Timber framing 37

Technical Standards Unit

The QBCC has established a Technical Standards Unit to audit the compliance of building works with the National Construction Code (NCC) and relevant Australian Standards. Where non-compliance is noted, builders are encouraged to rectify the defective work to avoid further action the by QBCC.

The unit attended 226 sites and inspected 1,132 individual residential units during the quarter.

Auditing was undertaken by the unit throughout the Darling Downs and Wide Bay/Burnett regions. A large 2,000 square metre factory building at Yatala that was nearing completion was discovered to be non-compliant with the NCC. The building had progressed through the construction phase with no formal building approval. A report was supplied ot Gold Coast City Council and they have begun enforcement action.


BREACHES AND OFFENCES

The Industry intelligence unit triages all complaint types received by the QBCC.

COMPLIANCE ACTIVITY Oct-15 Nov-15 Dec-15

Caution issued (suspected breach) 4 0 1

Warning issued (identified breach) 13 27 7

Referred to specialist unit for further investigation 54 72 110

The Minimum Financial Requirements (MFR) policy commenced on 1 October 2014 following the repeal of the Financial Requirements for Licensing (FRL) policy. The MFR policy reduced regulatory burden and costs by removing the need for licensees to provide financial information at renewal time. The QBCC is also able to move quickly and decisively to deal with issues of non-payment with the requirement for licensees to pay all debts within agreed trading terms or risk losing their licence. The MFR policy has resulted in a shift in the compliance activities of the QBCC.

During the December quarter 2015, QBCC undertook 112 non-payment of debts investigations resulting in the suspension of 23 licences and the cancellation of 13 licences. QBCC’s ongoing success in getting debts paid continues to draw positive industry feedback with $1,630,495.25 recovered to creditors this quarter.

FINANCIAL INVESTIGATIONS - PAYMENT OF DEBTS Oct-15 to Dec-15

Non-payment of debts (MFR) investigations 112

Suspension – non-payment of debts 23

Cancellation – non-payment of debts 13

FINANCIAL INVESTIGATIONS - AUDITS Oct-15 to Dec-15

Financial audits 100

Suspension - non-compliance with audit 27

Suspension - not meeting MFR 7

Cancellation - non-compliance with audit 8

Cancellation - not meeting MFR 11

EXCLUSIONS Oct-15 to Dec-15

Company licences cancelled due to exclusion 16

Individual's licences cancelled due to exclusion 32

Permanent exclusions 9

The QBCC have issued a total of 195 infringement notices to 171 participants for all offences. The most common offences are unlicensed contracting (81 infringements issued), failure to rectify defective work (57 infringements issued), improper use of a licence offences (21 infringements issued), advertising offences (16 infringements issued) and failure to pay an insurance premium (14 infringements issued).


AUDITS AND INVESTIGATIONS Oct-15 to Dec-15

ACTIVITY Domestic contracts

Commercial contracts

Audits 0 0

Investigations 51 5

Warnings issued 25 1

Infringement notices issued 2 1

DEMERIT POINTS ISSUED Oct-15 to Dec-15

Contractual offences 56

Failure to rectify 248

Failure to pay premium 70

Carry out work without nominee 0

Other 20

The QBCC undertakes proactive audits to detect unlicensed contractors unlawfully performing building work.

LICENSING AUDITS Oct-15 to Dec-15

Sites visited 313

Interviews conducted 1,043

Suspected unlicensed contractors 19

During the December quarter 2015, there were 48 complaint and audit cases closed. The table shows instances where an unsatisfactory finding was determined.

CERTIFIER COMPLIANCE Oct-15 to Dec-15

Reprimands issued 11

Direction – enforcement action and ensure certification 10

Licence condition imposed 0

No further action 1


ADJUDICATION REGISTRYDuring the December quarter 2015 the average time taken to decide a standard claim was 19 business days and 56.5 business days for complex claims. The lowest value claim lodged for the quarter was $401.50 and the largest was $4,092,392.86. The average value of fees for the quarter was $5,717 with the minimum fee for the quarter valued at $52.

STATUS OF APPLICATIONS Oct-15 Nov-15 Dec-15

Adjudication applications lodged 45 84 50

Adjudication applications withdrawn 21 31 27

Decisions released 28 35 31

VALUE OF APPLICATIONS Oct-15 Nov-15 Dec-15

Claimed amounts $ 5,033,329 $ 11,459,313 $ 3,144,081

Decision released - claimed amounts $ 4,560,092 $ 24,831,080 $ 4,260,431

Decision released - adjudicated amounts $ 2,779,700 $ 9,588,770 $ 1,805,164

Decision released - fees $ 142,527 $ 243,506 $ 191,380

Further details regarding adjudication decisions are located on the QBCC website.

PLUMBINGThere were 16,187 licensees holding open, provisional or restricted plumber and drainer licensees in Queensland as at 31 December 2015.

During the quarter 52 investigations were closed with the following outcomes.

INVESTIGATION OUTCOMES Oct-15 to Dec-15

Penalty applied 19

Disciplinary action taken 6

Negotiated outcome 4

Referred 10

Works rectified 2

No evidence to proceed 10

Other 1

Total 52

The 2015-2016 notifiable works audit program will target licensees with a poor history of submitting Form 4s. Across Queensland there were 127 notifiable work audits and compliance checks conducted this quarter.


POOL SAFETY

Pool safety laws were introduced in Queensland on 1 December 2010 to help reduce immersion incidents of children in swimming pools. All pools including existing pools must now have a barrier compliant with the pool safety standard. The deadline for compliance with the Queensland pool safety standard came into effect on 1 December 2015.

The impact of the pool safety campaign is illustrated by the significant increase in weekly enquiries, as shown below.

ENQUIRIES - POOL SAFETY Oct-15 Nov-15 Dec-15

Average number of enquiries per week 81 219 85

During the December quarter 2015, the following pool safety inspector licensing activities were recorded:

• New licence applications received – 79• Licence renewals – 206• Total number of licences – 744.


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299 Montague Road, West End QLD 4101

GPO Box 5099, Brisbane QLD 4001

T: 139 333 F: 07 3225 2999

W: qbcc.qld.gov.au

Need more information?

Visit qbcc.qld.gov.au or call us on 139 333.

December - Queensland Building and Construction Commission

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